TouchBistro Erfahrungen

Well programmed with very few bugs. Easy to use.

Bewertet am 7.12.2017

The Best POS system

Bewertet am 16.12.2021

TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.

Disappointment

Bewertet am 29.4.2022

Customer support has long wait times - usually 40 minutes or more. You may have to talk to 3 or more people to get the right answer. It is very frustrating when you have high volume and issues and no one to assist you.

Expect chargebacks and no assistance. You have to log into several different systems to research the chargebacks. They do not send timely notifications and you only have 5 days to respond.

Payment Center has business hours and not customer support hours. If there is an issue with a payment that you have received, you will have to wait until business hours to speak to someone via email as they do not like to talk over the phone.

If your salesperson wasn't honest and you got locked into a contract, you have to ride it out. We were told that we could cancel at any time. I had an email but cannot find it so I am stuck for another 6 months. I also notified them that when the time is up, I want out. It is not the product that I was promised. I am very disappointed and would not recommend this product to anyone.

There are better US products out there. This is based out of Canada and the rules are different. I wish I had done more research...

TouchBistro for Bar Industry

Bewertet am 26.1.2021

Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for!

TouchBistro: Easy to use, fantastic customer service

Bewertet am 8.11.2020

TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch! Quick to respond to any issues and receptive to implementing suggested features. While there are a few major needs for improvement on reporting, I feel like TouchBistro has grown with our business as we have had the opportunity to customize it to our needs with the TouchBistro support team.

Room for improvement

Bewertet am 27.3.2017

First off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We looked at everything we could find (that's available in Europe) and trialed the three leaders, and TouchBistro came out on top. We moved from an outdated local POS and have generally been happy. It works as expected, it hasn't had any catastrophic failures, and represents OK value for money.

That said, there are some problems, both with the software and with the sales/support:

- Frequent crashes when printing tickets (more than once per day). You have to restart TouchBistro, find your now-closed table, and reprint the ticket.
- No way to print invoices. This is required in most European countries and TouchBistro offers no way to do this. It causes us a big delay to have to generate one in Word and print it out for the customer. If they are going to sell in Europe they need to have this core function that other, more basic, systems offer.
- No way to print and charge part of a table. Missing is the ability to select various items, regardless of which seat they are at, and let me print a ticket and charge for those items. We literally lose 30 minutes a day moving items between seats for large groups when they want to pay.
- No menu support for multiple locations. Even though they have a page on their web site dedicated to franchises and multiple locations, the capabilities aren't there. Menus have to be painstakingly typed in by hand on the iPad (no cloud/web support) and while you can eventually move a menu from one location to another, it is a convoluted procedure involving a call to tech support. This was one of the selling points that attracted us to TB and they haven't delivered.
- No reporting support for multiple locations. You have to log in, view one report, then log out and log back in with a different username to see the other report.
- The localization (Spanish at least) is horrible. It's like Peggy Hill did it. They seem to have just run all the strings through Google translate and much of it is nonsensical.
- Impossible to update menu during service. If something runs out or a beer tap changes, you have to wait for everyone to log out.

We are going to stick with TB for now, but there is room for improvement.

Easy to Program POS

Bewertet am 27.3.2017

Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent.

You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users.

Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet.

Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.

Almost the best system I could ask for....

Bewertet am 7.12.2017

1000% faster then old method

Not good for large restaurants

Bewertet am 19.10.2017

One Program to Control Your Restaurant Entirely!

Bewertet am 25.8.2022

Scam!

Bewertet am 14.7.2021

Definitely a scam I would not suggest this to anyone it’s a waste of money any other company like square or light speed pos is way cheaper and have had much more success save your money use a different company.

Look elsewhere if you're considering TouchBistro!

Bewertet am 2.12.2021

This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere!

Stay away

Bewertet am 15.12.2022

I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party.

Nightmare experience

Bewertet am 12.7.2022

I run a nola theme bar in wrigley Chicago. Speed is the key to the business.
The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT]
promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT]
the features we need.
My[SENSITIVE CONTENT]
left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT]
, how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT]
how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number.
1. long processing time (30-1min) to enter items and process the card
2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT]
told me to get the case later on but we had to deal with 2 pieces the whole time we used it.
3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing)
4. 2 ipads froze on the first day we used
5. the processor kept turning off, so we had to turn on, wait till synchronized before then process

we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise.

Best decision ever

Bewertet am 4.4.2017

We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS

Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen

Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been

Bill Justus
Owner chef EKs Grill Kelowna BC

Over all Good just Bad Support

Bewertet am 27.3.2017

Over all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.

Easy to use from a back office and front of house perspective

Bewertet am 24.8.2017

good pricing for a product that meets a small businesses needs

Small mid-western restaurant

Bewertet am 11.12.2016

Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.

Very easy to use POS but needs refinement

Bewertet am 27.3.2017

you need to be able to authorize users to delete items without granting them void permissions. Also sometimes the POS accepts a tipout amount and passes it to the credit card processor but then forgets that it already processed the tip amount. At that point it refuses to accept any tipout amount and forces us to do an override on the preauthorization, which in turn means manual calculation of total tipout for the server and understates their tip income on wage reporting....

Good for dining room restaurants

Bewertet am 27.3.2017

Touch Bistro is very easy to use in adding new menu items or editing existing items and also retrieving any multitude of reports available. Pricing is on the lower end of competitive. We are a quick serve restaurant and there are several important features that we can not customize which is why we rate it low on functionality; for instance when we have a credit card transaction we can't turn off the customer's receipt copy and in a QSR most do not want their receipt so we waste a lot of paper. Sales experience to training transition to installation also did not go smoothly for us. Sales is anxious to sell but is not there for you afterwards.

But if we didn't have these, as well as other issues, we'd rate it a very good system. You just have to really know what you need POS to do for you and ask detailed questions and document your answers.

Great

Bewertet am 15.8.2017

Gets the job done.

Stay away!!!

Bewertet am 15.1.2022

Awful. It has so much promise, but the system is not stable and has continually failed us and caused our service to be slow (we can’t place food orders, customers can’t pay, etc). We’ve called several times to ask for supervisor level help and have continually been told someone will call us back. It never happens. Touch Bistro is not reliable, the system is flawed, and the customer service is non existent. Do not purchase this system.

DO NOT DO IT

Bewertet am 31.1.2020

We went "all-in" on Touchbistro as our POS system for both of our Coffee shops. However, with the loss of many customers and countless frustrating hours on the phone with tech support, we were forced to abandon Touchbistro, after two weeks of use, to have any chance at succeeding. We invested ~$8k for licensing, plus training, plus installation, all for a system that proved to be worthless. Many unnecessary labor hours we will never get back.

This is the 2nd restaurant I've used Touch Bistro. Easy to operate.

Bewertet am 8.12.2017

Reports, labor, food, remote report etc.....

Works great for our business!

Bewertet am 7.12.2017