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388 Bewertungen

- Täglich für 6-12 Monate genutzt
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Well programmed with very few bugs. Easy to use.
Bewertet am 7.12.2017
Vorteile
I really like the features it offers especially now that recipe costing has been added. Splitting checks is a breeze.
Nachteile
Having to check every item to put a discount on the entire check. Slows things down a lot when in a hurry.
Antwort von TouchBistro
Hey, Chris!
Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and well programmed. I'll be sure to let our development team know.
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Solid Platform
Bewertet am 24.8.2023
Pretty good have had some issues with constant updates
Pretty good have had some issues with constant updates
Vorteile
Ease of use and the cost is pretty resonable
Nachteile
Support can be very frustrating and challenging
Antwort von TouchBistro
Hi Chris, thank you for sharing your feedback!
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Very unpleasant experience
Bewertet am 8.3.2022
I first started using it at a restaurant during 2019. I was so impressed by this product that I...
I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue.
Vorteile
Using iPad to take orders is the only good thing, very fast compared to other POS providers.
Nachteile
Where do I begin.
Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"
Antwort von TouchBistro
Hello Bipul,
First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize.
The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great for restaurants and restaurant reporting.
Bewertet am 18.8.2023
Great. "Callback" feature for customer support is invalueable.
Great. "Callback" feature for customer support is invalueable.
Vorteile
Ease of use for FOH, timekeeping for staff, reporting for administration
Nachteile
Lack of integrated payment options. Only Chase and Moneris are the only options in Canada.
Antwort von TouchBistro
Thank you for the kind sentiments, Cam! -Carly
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great value & easy to use!
Bewertet am 15.8.2023
Vorteile
I love how easy it is to change pricing of specials, add or remove items from menu.
Nachteile
Sometimes wifi connection is a bit of an issue. However can usually be fixed by resetting the modem.
Antwort von TouchBistro
Hi Doug, thank you for sharing your feedback! -Carly
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
8 years with TouchBistro and now getting scammed
Bewertet am 10.8.2023
Used to be great. Now terrible. Will probably end up switching companies if this is not resolved....
Used to be great. Now terrible. Will probably end up switching companies if this is not resolved. Obvious fraud.
Vorteile
TB used to have great customer service. Not anymore.
Nachteile
TB has been charging me $15/month for over two years for a service I haven’t ever used. I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person to disappear and have to start all over with someone new. They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing…. It’s insane.
Antwort von TouchBistro
Hi Andrew, I'm sorry to hear about the issues you've been experiencing with TouchBistro. Please send me an email at chartshorn@touchbistro.com and we'll have a senior representative reach out to you as soon as possible.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Review
Bewertet am 15.8.2023
Getting us through
Getting us through
Vorteile
Fairly user friendly, price is ok, and the cloud is nice to have
Nachteile
It is not a secure POS. Any staff can see information as you need admin code and the staff need it for when there is no manager on shift. You can not lock so they can not delete bills after a bill reopened and then deleted a lot of cash is taken this way and no record once a bill is deleted
Antwort von TouchBistro
Hi Yolanda, Thank you for sharing this feedback. We certainly take our customers' security seriously, and we'd like to speak with you further to investigate. Please send me an email at chartshorn@touchbistro.com with your account name.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great product
Bewertet am 18.8.2023
Vorteile
Easy to setup, easy to navigate. Within 2 days, new staff can easily operate.
Nachteile
Tips by servers need to be added. I only see gratuity by servers.
Antwort von TouchBistro
Diana, thank you for sharing your feedback! -Carly
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
If I Can, You can
Bewertet am 15.8.2023
Vorteile
Customer service for original setup for very knowledgeable
Nachteile
Take a little work for setup then its good
Antwort von TouchBistro
Thank you for the kind words, Claude!
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Not good for large restaurants
Bewertet am 19.10.2017
Vorteile
iPad based so it’s convenient to use but that’s about all it goes for the good parts.
Nachteile
Slow with big restaurants.
KDS fails 5% of the time.
Printers fail 1% of the time
The lag and delays of sending tickets is brutal for large restaurants. I have more than 1 location. Small places fine. Large are terrible.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Very Disappointed. I need someone from their company to reach out!!
Bewertet am 15.1.2020
I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope...
I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on
Vorteile
The iPads were ok, and it wasn't too hard to hook up
Nachteile
Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable
In Betracht gezogene Alternativen
Toast POSGründe für den Wechsel zu TouchBistro
Price but after choosing them, We decided to move over to Toast and have been using it for a week and a half with absolutely 0 issues and the customer support is so fast. I get my answers in about 5-10 minutes. It's so easy!- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
REPLACEMENT EQUIPEMENT NIGHTMARE
Bewertet am 3.2.2020
Faulty printer! the only printer they support has third party ink, the ink strips the part inside...
Faulty printer! the only printer they support has third party ink, the ink strips the part inside the printer... solution? buy another $500 printer so I can spend money to get the other one fixed and will be a reoccurring break every nine months! SHOULD BE CALLED 24/7 SUPPORT TO HELP YOU FIND YOUR OWN ANSWER. Every time I call in I am either dropped, have to wait 4 hrs for a call back or lied to. One rep even told me my email had been updated... fast forward to an update and I wasn't notified again. Called in and next rep says oh we can't even update that kind of info through call centre!
Vorteile
It is a detailed app that provides us with time saving benefits
Nachteile
Buggy system. orders disappear or don't send to kitchen, even though says sent.
Warum TouchBistro gewählt wurde
wanted a cloud supported option as our last system failed and lost all our info.Gründe für den Wechsel zu TouchBistro
had all features and had good communication at first.- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Total disappointment
Bewertet am 11.5.2022
Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare....
Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare.
First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!!
Vorteile
The idea behind it it's great, if it were to actually work as it should.
Nachteile
Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would.
- You can not restrict servers from opening someone else's table unless you assigned sections. Seriously?
- You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious?
- The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation.
- The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function.
Antwort von TouchBistro
Hi there, we are sorry for the issues you faced. I see you're already in contact with our CARE team but let us know if there's anything more we can do to help please call us at 1-888-342-0131
Thank you!
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Worst customer support - EVER
Bewertet am 22.6.2019
This is one of the most arrogant company's I've ever encountered. All along they've been treating...
This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.
Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.
Vorteile
When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.
Nachteile
It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!
Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Silvercreek has benefited in many ways from using TouchBistro.
Bewertet am 7.12.2017
Vorteile
The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.
Nachteile
We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.
Antwort von TouchBistro
Hey, Haley!
Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!
Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.
If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.
- Branche: Wein und Spirituosen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Average overall
Bewertet am 7.6.2022
Average
Average
Vorteile
Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly.
Nachteile
Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee.
Antwort von TouchBistro
Hi Magan, thank you for your review.
We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you.
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Room for improvement
Bewertet am 27.3.2017
First off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We...
First off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We looked at everything we could find (that's available in Europe) and trialed the three leaders, and TouchBistro came out on top. We moved from an outdated local POS and have generally been happy. It works as expected, it hasn't had any catastrophic failures, and represents OK value for money.
That said, there are some problems, both with the software and with the sales/support:
- Frequent crashes when printing tickets (more than once per day). You have to restart TouchBistro, find your now-closed table, and reprint the ticket.
- No way to print invoices. This is required in most European countries and TouchBistro offers no way to do this. It causes us a big delay to have to generate one in Word and print it out for the customer. If they are going to sell in Europe they need to have this core function that other, more basic, systems offer.
- No way to print and charge part of a table. Missing is the ability to select various items, regardless of which seat they are at, and let me print a ticket and charge for those items. We literally lose 30 minutes a day moving items between seats for large groups when they want to pay.
- No menu support for multiple locations. Even though they have a page on their web site dedicated to franchises and multiple locations, the capabilities aren't there. Menus have to be painstakingly typed in by hand on the iPad (no cloud/web support) and while you can eventually move a menu from one location to another, it is a convoluted procedure involving a call to tech support. This was one of the selling points that attracted us to TB and they haven't delivered.
- No reporting support for multiple locations. You have to log in, view one report, then log out and log back in with a different username to see the other report.
- The localization (Spanish at least) is horrible. It's like Peggy Hill did it. They seem to have just run all the strings through Google translate and much of it is nonsensical.
- Impossible to update menu during service. If something runs out or a beer tap changes, you have to wait for everyone to log out.
We are going to stick with TB for now, but there is room for improvement.
Vorteile
Easy to use and train.
Nachteile
There's a huge list in my review.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to Program POS
Bewertet am 27.3.2017
Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service....
Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent.
You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users.
Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet.
Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.
Vorteile
Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)
Nachteile
Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best decision ever
Bewertet am 4.4.2017
We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it...
We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS
Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen
Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been
Bill Justus
Owner chef EKs Grill Kelowna BC
Vorteile
Just about everything
Nachteile
Cash layout for required new iPads to retain full functionality
Antwort von TouchBistro
Hey, Bill!
Thanks so much for your review. Very happy to hear you say TouchBistro was the best decision ever. We couldn't ask for anything more!
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
TouchBistro will slow you down and cost you money
Bewertet am 2.9.2019
It has cost us money and slowed us down. It was suppose to save us money and speed things up.
It has cost us money and slowed us down. It was suppose to save us money and speed things up.
Vorteile
Switching menus and putting in specials.
Nachteile
If you want people to tip your bar staff and servers then do not use this POS. If you manually enter a credit card, like when the swiper is down, there is no tip line or way to enter a tip on these transactions. Also when staff enter tips you cannot modify them once entered so if someone entered a tip wrong you have to void the whole transaction but you will not be able to charge them again unless they are still there with their card.
If customers start tabs you have to manually enter their name, you can not swipe their card and have their name appear. So it slows you down on busy nights.
Switching to Touch Bistro has slowed us down and bar staff have not been able to collect all their tips.
I would not recommend this POS to anyone until these issues are fixed.
Also they will tell you they are working on issues for months and months that never seem to get resolved. Once you sign up you will be ignored.
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
It is an easy application to set up and fairly easy to train others on it.
Bewertet am 11.12.2017
I is more efficient than a regular cash register and allows us to track our sales and tax instead...
I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.
Vorteile
That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory
Nachteile
That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,
Antwort von TouchBistro
Hey, Anthony!
Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and easy to train your staff on.
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Small mid-western restaurant
Bewertet am 11.12.2016
Basically, works okay. This is our first restaurant so our only experience with a POS. For the...
Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.
Vorteile
Relatively easy to train new staff.
Nachteile
On the Administrative side, it is very cumbersome.
Antwort von TouchBistro
Good afternoon Donna and thank you for your review and feedback.
Please do not hesitate to get in touch with us so we can help you take full advantage of TouchBistro's robust reporting functionality.
Not only are there dozens of different types of reports that you can use, but there are also custom reports you can built based on your needs. TouchBistro integrates with Quickbooks for all your accounting needs.
With respect to app updates, we update the app approximately every 6-8 weeks. Our last few app updates have gone out on the following dates:
- December 13, 2016
- October 31, 2016
- September 26, 2016
- August 17, 2016
If there's anything we can help you with, please do not hesitate to get in touch.
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Very easy to use POS but needs refinement
Bewertet am 27.3.2017
you need to be able to authorize users to delete items without granting them void permissions. ...
you need to be able to authorize users to delete items without granting them void permissions. Also sometimes the POS accepts a tipout amount and passes it to the credit card processor but then forgets that it already processed the tip amount. At that point it refuses to accept any tipout amount and forces us to do an override on the preauthorization, which in turn means manual calculation of total tipout for the server and understates their tip income on wage reporting....
Vorteile
ease of use
Nachteile
1) some tipouts get passed through to the credit card processor but fail to capture in the POS, then the POS won't take a tip amount and assumes it's neither entered nor will it let you re enter the tip because the final authorization is complete.
2) in security settings for staff, to enable a staff member to correct their own mistakes before sending an order to the kitchen, because of the way you've set things up, I also have to authorize staff to VOID items that have already been sent, which I refuse to do. so I end up having to approve every little change, whether or not they've been sent to the kitchen... bad design!
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good for dining room restaurants
Bewertet am 27.3.2017
Touch Bistro is very easy to use in adding new menu items or editing existing items and also...
Touch Bistro is very easy to use in adding new menu items or editing existing items and also retrieving any multitude of reports available. Pricing is on the lower end of competitive. We are a quick serve restaurant and there are several important features that we can not customize which is why we rate it low on functionality; for instance when we have a credit card transaction we can't turn off the customer's receipt copy and in a QSR most do not want their receipt so we waste a lot of paper. Sales experience to training transition to installation also did not go smoothly for us. Sales is anxious to sell but is not there for you afterwards.
But if we didn't have these, as well as other issues, we'd rate it a very good system. You just have to really know what you need POS to do for you and ask detailed questions and document your answers.
Vorteile
Ease of reports and making menu changes
Nachteile
Not all the features are customizable; you can't turn off a copy of receipts you don't need, there's a crazy work-around if you need item ingredients listed on kitchen tickets , only admins can setup customer accounts and take deposits for catering orders which is inconvenient for us.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great
Bewertet am 15.8.2017
Gets the job done.
Gets the job done.
Vorteile
Ease of use. New users or staff that never worked in bussness before can pick it up in minutes. Not a lot of glitches. For the price.
Nachteile
Updates knocking you down, putting you out of service at the wrong time. Like Friday night and restaurant is packed. and being done with out your knowledge. When they do tell you and you say not to do it then. They do it anyway. Software great, human touch ,not so much. .
Antwort von TouchBistro
Hi Joseph,
Thanks for taking the time out to leave a review.
I'm sorry to hear the update happened when you specifically asked for it not to and it interrupted your service.
I will pass the message along to our CS team.
Thanks again for your time!
Mell