Our faculty love ilos (when the captioning works) for all of the reasons stated in the first question above. We are using ilos for flipping the classroom.
I like that we can screen record, host videos, caption, add questions/quizzes, edit video, and other features all within one website/product.
There are currently lots of glitches with the machine captioning. Ilos set the bar really high for themselves the first year we used them, and adding this feature was not an improvement. If we had not had such a great experience the first year, we might not be patient enough to give them time to work this out. I'm afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year.
We use the captioning service as well as video hosting.
The Pro captioning service is great. We also like the hosting.
The machine captioning service is less accurate than other services, even YouTube.
I loved the ease of operation. Having used cumbersome systems, I found Ilos very easy to use and so did my students.
I had no problems with Ilos at all. There's nothing I did not like.