Base7booking Erfahrungen

Base7booking

4,6 (87)
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Frontdesk-Management, Buchung und Marketing für Hoteliers

Gesamtbewertung

4,6 /5
(87)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,0/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,6/5

91%
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87 Bewertungen

Petrus
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung

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  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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  • Weiterempfehlungsquote 0.0 /10

Umständlich

Bewertet am 23.7.2020

Keine Vorteile für mein kleiner Resort 9 Bungalows.
Nicht zu empfehlen.

Keine Vorteile für mein kleiner Resort 9 Bungalows.
Nicht zu empfehlen.

Vorteile

Ist bei und nicht wegen die umständliche Programmierung eingesetzt worden.

Nachteile

Sie brauchen ein Programmierern, vielleicht für ein großer Hotel einsetzbar.
Telefonische abbestellen nicht ratsam da später nicht bestätigt.
Jetzt hänge ich noch ein Jahr in den Vertrag.

In Betracht gezogene Alternativen

Smoobu

Warum Base7booking gewählt wurde

Einfach kein Programmier Kenntnisse brauchbar. Telefonische Beratung ausgezeichnet. Ideal für kleine und mittelständische Betriebe. Sehr günstig Arbeitet perfekt Sehr kompatibel zur alle Reise Anbieter.

Zuvor genutzte Software

Smoobu

Gründe für den Wechsel zu Base7booking

Am Anfang habe ich auf die Bewertung geschaut, der konnte nicht richtig sein weil da stand einfacher Bedienung
Gustavo
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
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Best improvement for my business in recent days.

Bewertet am 14.5.2018

Vorteile

Easy to manage, I have only used three diferent reservation softwares and this is the simplest that I' have used. I ilke the ease of use and the diferent carachteristics

Nachteile

Non a lot of preformed categories, almot everything has to be formed or customized from the beggining. Maby stanadar categories for the indutry that will be used will make an easier transition from older to new system.

Antwort von Base7booking

Hi Gustavo, thank you so much for this great review! Please do get in touch should you need anything!
Best, Base7booking

Catherin
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Base7booking - easy and functionnal

Bewertet am 27.7.2016

Using this software for now 3 years, all of out team really like it. It is easy to handle, and...

Using this software for now 3 years, all of out team really like it. It is easy to handle, and always improving.

Vorteile

A new employee will very quickly understand and be able to work with the software, it is realy maniable

Nachteile

So small things that have to be fixed

Antwort von Base7booking

Dear Catherine,

We thank you very much for your review and happy to hear that even your new employees can easily adapt to the software.

You have mentioned that there were a few small things that have to be fixed. Could you please inform us on what they are by sending an email to support@base7booking.com in order for us to update you on these features.

We thank you in advance and we hope you continue to enjoy using the Base7 system.

Kind regards,

Stephanie
Gesamtbewertung
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we experience that the system is not very flexible. With invoicing and moving rooms to other...

Bewertet am 15.5.2018

Vorteile

The overview of the calendar looks good. Yearly statistics is good to see. And changing room rates in the acoonmdation is easy to use with total nights.

Nachteile

reports are very poor.
Moving rooms is very diffcult (when invoice is paid). When people leave earlier than is paid, you can not give the room available in the system.

Antwort von Base7booking

Hi Stephanie, thank you for your review and your feedback! Actually, you can move rooms even though an invoice is paid - just get in touch with our Support team and they can activate this feature for you. Please feel free to write us in case you have more questions! :)
Best, Base7booking

Lysiane
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great solution fur us

Bewertet am 27.7.2016

We are a 30 rooms hotel and this program fit us perfectly.

We are a 30 rooms hotel and this program fit us perfectly.

Vorteile

Easy to use and usable from anywhere

Nachteile

Some small promised improvements are still not done

Antwort von Base7booking

Dear Lysiane,

We would like to thank you for your review and we are very glad to hear that our solution is working great for you.

Regarding the small improvements you desire on the system, we kindly ask you to please send us the list of improvements you wish to see on Base7 and we can analyze these and get back to you for these.

We look forward to hearing from you and wish you great experience with Base7.

Hotel Care

laurent
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Facile rapide et pratique

Bewertet am 4.8.2016

Easy to use and easy to install
Very efficient for small business like ours (28 rooms)
you...

Easy to use and easy to install
Very efficient for small business like ours (28 rooms)
you receive all needed information rapidly and reflect easily the situation

Vorteile

accessibility

Nachteile

you ca not choose how all your reports will be printed

Antwort von Base7booking

Dear Laurent,

Thank you very much for your kind review and our Base7 team really appreciates it.

For the reports, we are currently working to develop print/export buttons for all the reports found under the statistics and accounting tabs as we do hope to provide our clients with all the necessary tools for the short-term and long-term objectives.

Kind regards,

Hotel Care

Caroline
Gesamtbewertung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Always with me

Bewertet am 27.7.2016

Easy to use,always very friendly and patient customer care! Everyday!! Ask any question:you ll get...

Easy to use,always very friendly and patient customer care! Everyday!! Ask any question:you ll get your answer immediately!!

Vorteile

Easy to use and very clear

Antwort von Base7booking

Dear Caroline,

We would like to thank you very much for your review. It is great to hear that you are happy with our services and that you find the system easy to use.

If you have any other questions we remain at your disposal and we hope your experiences at Base7 continues to be a good one.

Kind regards,

Hotel Care

Jodie
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
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  • Bedienkomfort
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Base7 booking is a great system, simple and easy to use.

Bewertet am 16.5.2018

Vorteile

It's simple, self explanatory not complicated. Easy to read the reports and find the information needed

Nachteile

Some items can't be changed like the registration card, if rates on different days we have to split bookings.

Antwort von Base7booking

Hi Jodie, thank you so much for this review! We really appreciate it! :)

pearl
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

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  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

excellent piece of kit

Bewertet am 17.5.2018

it has taken over from everything we used to use, as the best piece of kit we have ever used. We...

it has taken over from everything we used to use, as the best piece of kit we have ever used. We now need nothing else.

Vorteile

its ease of use, its so easy to swop from one report to another to add reservations especially if its a returning guest.

Nachteile

nothing, its a great system one of the easiest i have ever used. Its versatile and the reports side on the analytics is great.

Antwort von Base7booking

Thank you so much, Pearl! It makes us very proud to receive such great reviews from our customers!

Amelie
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Hotel Les Deux Magots à la Roche Bernard work with Base7booking, Morbihan 56130 -...

Bewertet am 27.7.2016

Base7booking allows us to optimize our availability , we are about to do to overbooking and we sell...

Base7booking allows us to optimize our availability , we are about to do to overbooking and we sell the last room on all systems , up to the last minute

Vorteile

The software is very easy to use and full functionality in these

Antwort von Base7booking

Dear Amelie,

The Base7 team would like to thank you very much for your review.We are happy to hear that our system works well within your hotel and allows you to optimize your availability.

Please note that if you have any further questions we remain at your disposal.

Kind regards,

Hotel Care

Boris
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

AMAZING - Base7booking - JUST AMAZING

Bewertet am 29.8.2016

We got it - we use it - we keep it.

Base7booking - PERFECT!

We can work and use it everywhere...

We got it - we use it - we keep it.

Base7booking - PERFECT!

We can work and use it everywhere. The cloud makes it so easy!

Vorteile

We can work and use it everywhere. The cloud makes it so easy!

Antwort von Base7booking

Thank you Boris! We hope that everything is going well in Zermatt! Cheers from Germany

Sue
Gesamtbewertung
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung

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  • Bedienkomfort
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  • Weiterempfehlungsquote 1.0 /10

We purchased this product to integrate with Trivago. The process was not fun. It was...

Bewertet am 10.5.2018

none

none

Vorteile

Nothing to like about it. The only tech person that seemed to at least return emails. Also would be better if it integrated with channel managers.

Nachteile

It was hard to reach out internationally to get help. Could get no one on phone and it often took several days for anyone to get back via email. This is very annoying when trying to get a new product up and running without gliches. The integration with Trivago's Rate Connect was horrible. None of the figures matched for either # of reservations or charges of reservations. Also the detail to cost per clicks was not good.

Antwort von Base7booking

Dear Sue,

Thank you for your feedback on our products and services. We are very sorry to hear that your experience with Base7booking was not fully satisfying due to a technical issue with your account. During this time you have been in touch with several team members from our Sales and Support department to provide you with updates and at the end the problem was fixed.

I would also like to mention that you can find all your data in the statistics section of Base7booking. We will be happy to schedule another call with you to go through your campaign and to show you how to retrieve the data you need.

Best regards, Base7booking Support

Caroline
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really top!

Bewertet am 1.10.2014

We started with base 7 about 2 years ago. We were one of the first establisements using this...

We started with base 7 about 2 years ago. We were one of the first establisements using this pms.
In the beginning we had to build up lots of features and work hard. The system today is a perfect pms for hotels up to 50 rooms with one or two restaurants. It is easy to use, we often have young hotelschool students just coming to work with us for 6 months, after 2 days they can handle all by themselves a check-in and a check-out. This isn't the case with the other systems. Very easy to use and very comprehensive. I wouldn't change for anything in the world and I can highly recommend base7. Another great thing about Base 7 is that you can use the system on your smart phone while skiing up on the mountain or climbing with guests.
The base 7 boys, as I call the team around base7, they are very professionnal quick and interactive. They help you very quickly if there is a problem, and this 24hours a day and from anywhere in the world. Thank you base7

Josh
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Great Property Management System for small to medium size hotels

Bewertet am 25.2.2015

Base7 Pros:
-Easy to use
-Helpful Reports
-Reliable
-Cost Effective
-Accessible from any...

Base7 Pros:
-Easy to use
-Helpful Reports
-Reliable
-Cost Effective
-Accessible from any device with internet
-Great overlook of the hotel being based around the calendar or else known as the room matrix for larger systems
-Good tech support and very customer oriented

Base7 Cons:
-On occasion can lag ( all systems will do this)
-Not enough restrictions and rules can be set for employees ( I'm used to a multi-million dollar companies system)
-Not detailed enough invoices
-No registration card print outs

Overall Impression:
Base7 so far has saved me a lot of money and time and you get what you pay for. As a small hotel this system has worked wonders for us and simplified our reservation booking process for guest and my employees. I would recommend the system to other hoteliers.

Stephane
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Almost perfect

Bewertet am 1.10.2014

We have been working with the Base7 for a year now and we really like it. Working with an online...

We have been working with the Base7 for a year now and we really like it. Working with an online program gives us the flexibility to work basically everywhere and the programm is not only great but constantly improving. The support team is available and helpful and that is a big difference to some other customer services we have to deal with. The links to "Cubilis" and "Ikentoo" are a real plus too. So what are today the cons to this programm? There are currently no real constraint using the Base7, only little details that would make the programm perfect such as a "read receipt" option for the confirmation Emails, our logo on the summary report etc.. Congratulations to the Base7 team for their work!!

Susan
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
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  • Weiterempfehlungsquote 8.0 /10

As a brand new user, I have found the software easy to set up, especially with great customer...

Bewertet am 12.5.2018

I now have an "on line" calendar for my website, thus allowing guests to book directly with my,...

I now have an "on line" calendar for my website, thus allowing guests to book directly with my, therefore by passing the expensive booking engines.

Vorteile

Customer support has been excellent, especially in the set up process. The support team have been diligent in getting back to me, and extremely patient when I have not understood instructions correctly.

Nachteile

Setting up the invoices correctly - I wish I had access to the background set up myself. I still cannot get the "bottom line" to be accurate for my organization.

Antwort von Base7booking

Dear Susan, thank you for choosing Base7booking! We're glad you had a good onboarding experience so far. Please do not hesitate to get in touch with us should you need anything!
Best, Base7booking

Tarik
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Excellent, flexible PMS with a bright future

Bewertet am 12.10.2015

I have really enjoyed using base7 over the last half year, while it does have its shortfalls the...

I have really enjoyed using base7 over the last half year, while it does have its shortfalls the team is clearly committed to refining and developing the software in a way that is very in-tune with their customer base.

I wish they had an api into an accounting software such as quickbooks (or one of the other cloud based systems)! It would be equally awesome if they had a system that could read your demographic trends (logistics) and convert that in to SEM allocation/targeting - it would be a really good value add.

Martin
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Base7booking Easy to learn, a pleasure to use

Bewertet am 30.3.2015

When I arrived at Le Bourg7 as a trainee, learning to work with Base7booking was a walk in the...

When I arrived at Le Bourg7 as a trainee, learning to work with Base7booking was a walk in the park. After only a couple of hours I felt comfortable with the solution and started being operational. Base7booking helps me in my different daily task and it's a real pleasure to work with it. It's is simple to understand and if you have a question, the support they provide in three worlds is 'quick, personalised and friendly'. Base7booking was made by hotelier for hotelier and I can feel it!

Maximilian
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Great choice for us providing a lot more flexibility.

Bewertet am 5.5.2015

We were using Fidelio up until recently, but decided to change to a SaaS system. B7B showed us how...

We were using Fidelio up until recently, but decided to change to a SaaS system. B7B showed us how to better organize our 51 room hotel. We are now able to increase check out/in capacity using an Ipad. Also we are finally in the process to reduce the amount of paper that we print out. Our executive housekeeper as well as our breakfast ladies are starting to use an ipad and that really changes everything. We can definitely recommend it.

Lekso
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As Easy as ABC

Bewertet am 9.10.2014

B7b is too easy for everyone. It is very compact and has the main options, without any useless...

B7b is too easy for everyone. It is very compact and has the main options, without any useless things. Of course the main plus of it is the calendar, for reception the main thing is that. After, it has very easy interface and the language is also clear.
We are using it just for 6 months but we are very, very satisfied!
probably, we will never change b7b :)

Sebastian
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Awesome PMS

Bewertet am 30.9.2014

base7booking is a wonderful PMS. Very easy to use. The offer and confirmation will be sent by 2...

base7booking is a wonderful PMS. Very easy to use. The offer and confirmation will be sent by 2 clicks. We save a lot of papers, because we show the invoices with the tablet. If the guests need the invoices, you can send the invoices per e-mail.
We recommend heartly base7booking.

Volery
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We live on a daily basis a pretty professional experience in cooperation with base7 for...

Bewertet am 25.8.2015

We are a small family business of 9 rooms double in the heart of the coast and we are very pleased...

We are a small family business of 9 rooms double in the heart of the coast and we are very pleased to have the pleasure of working with acts7 this software allows us to work in a network with different central reservation with ease.

Stéphanie
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Just great ;o)

Bewertet am 1.10.2014

Since it is very easy to use, base7booking facilitates our daily work.
Tasks such as checking our...

Since it is very easy to use, base7booking facilitates our daily work.
Tasks such as checking our clients habits in one click, invoicing, e-mail management, everything is compiled into one software. Thanks to the base7booking team !

Anna
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We really like it! Easy to manage!

Bewertet am 18.2.2016

At the beginning , it took us some time until we understood everything. Once we got used to it the...

At the beginning , it took us some time until we understood everything. Once we got used to it the program is very easy to manage .

Anne Lise
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Using for a hotel with 14 rooms

Bewertet am 25.8.2015

Always a quick answer to our questions. Very nice people on the phone ready to give us a feedback.

Always a quick answer to our questions. Very nice people on the phone ready to give us a feedback.