Zingtree Erfahrungen

This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.

The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.

While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.

I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.

The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.

There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.

It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad.

Its hard to make anything look professional without custom html and css. Maybe add more customization or drag and drop capabilities for customers with less technical background

The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.

Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.

I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.

It's super tedious to edit when you get tons of nodes. It's complicated to update and find one thing if your tree is massive.

The clean look and feel as well as the ease of use. This product and the reporting are fantastic. Keep up the good work.

Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution.

The form aspect of the tool could use a little improvement. We would like to be able to more easily create forms and transmit the data to our data warehouse.

troubleshooting tool for customers on our help center which allows the customer to understand if they have a hardware issue and what to do with it.

We were hoping for more ticket workflow enforcement for the agent side in Zendesk. Need to implement a procedural workflow to guide/restrict agents on how to work a ticket.

I found it really easy to customise formatting of each node. Overall the program is very intuitive and easy to use.

I had trouble embedding my decision tree into an older version of a Godaddy website builder, but with great support from the Zingtree team we found a work-around that looked great!

Zing tree has been a huge help to the company, it was used by my CSR to book calls and categorize them correctly. Its easy to build and easy to use.

I honestly haven't run across any cons using zingtree. it's been user-friendly and we love it!

Zing tree is easy to use for both our agents and our admins. We like that we can tie together smaller trees and provide a robust support system for our agents.

Sometimes the menu structures are a little bit clunky and can make the build a little confusing on trees that have many options.

The ease of use, make complex things easy.
Ease of use to link multiple decision trees in just one big roadbook for solving rather complex IT problems for EndUsers

I 'mis' the possibility to change the font of the Enduser view
I 'mis' the possibility to change the fontsize of the Enduser view
I 'mis' the possibility (or have not found it yet) the possibility to give imported pictures 'relative" sizes which follow the size of the popup for the EndUser view

Clean UI and the end user experience is really nice. It's easy to get started, and there seems to be a lot of support documentation.

I can't throw anyone on the project, the people I've tried to get to take over building support trees get overwhelmed. It seems like we have to switch between views a lot.

I love the support, it is exceptional. I also like how easy it is for my agents to use. The presentation of the flow once you create it, also is awesome.

It isn't that intuitive and it can be hard to find videos to show exactly what you need to do. When I am trying to set up flows I often have to reach out for help, that is a little frustrating for me. I also hate that the system doesn't connect with some of our internal systems, our agents log in to way too many systems as is.

Once you start digging in, you see that the possibilities are open-ended. There are several tutorials that provide a full walk-through, but in many scenarios, they're just a starting point if you start thinking out of the box.

I think one of the major pros is that the staff is very receptive to user input. Often if you're trying to find a way to make something work, they'll either help you or include it on the next release.

There's a bit of a learning curve, but compared to similar services, I wouldn't let it deter you from using it.

The flexibility of Zingtree allows me to capture multiple business requirements with one system. currenty we have workflows built for our call center teams, but plan to expand to all of our operational work groups in the future.

Integration with our level of highly secured IE11 creates issues with some of the functions of your software.

It is responsive and easy to use on the agent side, no server issues so far, offers great platform to build instructional guides for employees.

Development was difficult at first but after time it is manageable. Editing can get a little tricky especially in design mode.

The outcome once completed is very helpful. New employees really benefit from this the way we have used it.

Kind of difficult to navigate & return to projects already in process. Would be better if you can just start where you left off instead of having new branches continuously, makes it difficult to link

Very easy to create and maintain even complex decision trees. Zingtree includes adequate API's and tools to access choice data and collect additional user inputs.

I would have liked to be able to name a node separate to the title displayed to the user. This is a fairly minor con.

How smoothly it integrated into sales force. Also liked how the changes were instantly in salesforce

There really wasnt anything that I did not like about the software. It satisfied all of my needs for script making.

Complex decision trees allow for many variables so I can give all options necessary for a client to make a decision.

Needs more output options. Does not fit well with my website. Additional options would make it seamless.

Software easy to use . The wizard makes creating the tree very easy. Publishing the tree is also very easy.

Finding help through FAQs not so great. Starting out is a bit slow. There can be different ways of doing the same task and figuring out which method to use is not immediately obvious.

I tried logging into this form but it would not let me fill in job title and organization name and therefore not let me submit this form.