--- description: Ausführliche Erfahrungsberichte zu Zingtree mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Zingtree mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zingtree Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/275/call-center/software) > [Zingtree](/software/103425/zingtree) # Zingtree Canonical: https://www.getapp.de/software/103425/zingtree Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/103425/zingtree?page=2) > Mit Zingtree kannst du ohne Code interaktive Entscheidungsbäume erstellen, mit denen du Agentenskripte erstellen, Kunden anleiten und interne Prozesse verwalten kannst. > > Bewertung: **4.4/5** von 95 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 95 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zingtree - **Region**: Larkspur, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: 0,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - API - Aktivitäts-Verfolgung - Alerts/Escalation - Anpassbare Formulare - Anruftext-Aufzeichnung - Anwendungsmanagement - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Berichterstattung / Analyse - CRM - Call-Center-Management - Computer Telephony Integration - Datenanalyse-Werkzeuge - Decision Tree - Diagramm-Erstellung - Drag-and-Drop - E-Mail-Management - Einmalige Anmeldung - Etikettierung - Feedback-Management ## Integrationen (6 insgesamt) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - Chat ## Category - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) - [BPM-Tools](https://www.getapp.de/directory/273/business-process-management-bpm/software) ## Alternativen 1. [Yonyx](https://www.getapp.de/software/91207/agi-self-service) — 4.7/5 (256 reviews) 2. [Bitrix24](https://www.getapp.de/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Decisions](https://www.getapp.de/software/105383/decisions) — 4.6/5 (27 reviews) 4. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Salesforce Service Cloud](https://www.getapp.de/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Nutzerbewertungen ### "Zingtree offers essential functionality that I could not find in another service." — 4.0/5 > **Gary** | *20. Juni 2018* | Finanzdienstleistungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The purpose and design are very good for the end user. Also the ability to upload and customize features is helpful. > > **Nachteile**: It takes a while to understand the back end experience. Also, there are many layers of functionality which are all visible at once. > > It offers functionality that I could not find anywhere else. ----- ### "Awesome Software - Amazing Time Saver" — 5.0/5 > **David** | *1. August 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables. > > **Nachteile**: The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software. > > Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software. ----- ### "Very easy to set up and edit" — 3.0/5 > **Fran** | *21. Juni 2018* > > **Vorteile**: I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product). > > **Nachteile**: Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition ----- ### "Just what I was looking for\!" — 5.0/5 > **Jennifer** | *23. Dezember 2018* | Unterhaltungselektronik | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot > > **Nachteile**: I would like to see the ability to add images to buttons, without having to use code. > > I’m really happy with the features, quality and pricing. The support has also been immediate and thorough ----- ### "Bill from ZingTree was a wonderful person to work with." — 5.0/5 > **Verifizierter Rezensent** | *26. Juli 2018* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Easy to use, easily integratable with ZenDesk and other software. Has helped the company expand with troubleshooting processes. > > **Nachteile**: More API options would be nice, not just email node support. Also, having multiple people using the same tree sometimes resulted in an error when generating nodes at the same time. > > Company has been more effective in the troubleshooting aspect of ZingTree\! ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/103425/zingtree?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/103425/zingtree) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten