Regiondo Erfahrungen

An Regiondo gefällt mir, das man viel personalisieren kann. Der Support ist immer Verfügbar, hilfsbereit, professionell und unkompliziert.

Die Sprache muss immer wieder eingestellt werden.
Das Sperrsystem im Kalender ist nicht Stundenweise sondern man muss jeden Event einzeln sperren (bei mehreren Event-Möglichkeiten in einer Stunde ist das sehr Zeitaufwendig).

Produkt ist sehr flexibal und kann individell angpasst werden. Wir verkaufen damit Tickets für Führungen, verleihen Fahrräder, verkaufen Eintrittskarten für Veranstaltung aber haben auch schon Bustouren organsiert und Zustiegsstellen online buchbar gemacht.

Die Einrichtung ist manchmal etwas umständlich aber daran wird gearbeitet.

Das neue React Widget ist mega! Es lässt sich nahtlos in die eigene Webseite integrieren.

Die deutschen Hilfe-Seiten sind nicht immer auf dem neusten Stand, aber durch einen Anruf beim Support lässt sich alles regeln.

Probably the best booking system in the market. Many features and designed on real customer's needs. Cannot imagine to work without

A bit expensive but quality is an investment not a cost. The mobile version should be enhanced a bit further

It has tons of integrations with OTA's and many additional features. Their support and the content they publish are also great.

Taking a percentage fee after each booking with no maximum amount per month is honestly not something I can agree on in principle, especially considering that in our plan we paid around 3.5% after every booking done through our own website, plus a fixed fee of EUR .50 per each ticket sold, plus monthly fee, plus cancellation fees sometimes, plus there was even a fee for receiving bookings from OTA's -- the total of this was around 5 to 7 percent of our total revenue that we paid in fees per month. This may be fine for a small business just starting out with yearly online bookings under 50k, but it amounts to a ton per month if you have a higher volume of bookings. I don't think it's reasonable to pay this much for a reservation system at a higher volume. This 5 to 7 percent amounts to a much higher percent of the profit margin itself. For our business, we found that there are other products that cost way less and have similar or even better functionality.

Everything is great and our work has been made easier!

I cannot think of something that I do not like about Regiondo! For whatever we ask and we want we have a solution!

Regiondo is very easy to use for the company but also for the customer

It's rigid and not very customizable. It has problem with multi-day products

The customer service is great, they answer you very fast and they are very nice.

We would like to find more languages, as catalan.

Online reservation.
Sending notes to the guest.

Something to pbe upgradd:
- Partial refunds
- Reservation changes, when there is a change of reservation is not possible to refund or take the difference.
- Availability modification, har to close a date using the calender.

Easy to use, efficient in centralising all reservations, no issues during busy season.

including new OTA's remains very much at our discretion. Little help from regiondo in opening new relationships. IE: ota's never respond to initial messages sent from platform. We need to contact them directly through to their central email addresss.

- Facilità nell'utilizzarlo e nelle diverse funzioni
- Assistenza del team support

Ci sono sicuramente delle impostazioni da migliorare come la chiusura vendita dei prodotti più immediata, l'impostazione delle offerte / sconti per determinati periodi ed alcuni bug con i collegamenti api

Sistema pensato per essere impiegato a veri livelli oltre la semplice prenotazione.
Rappresenta un sistema di gestione delle informazioni interne , utilizzabile da molti collaboratori con differenti accessi e permessi, per informare i clienti sulle specifiche dell’attività in tempo reale.
Uno strumento che soprattutto fornisce informazioni indispensabili per le analisi di digital marketing.
La nostra strategia di acquisizione ruota intorno a questo strumento.

Se utilizzato in maniera intensiva fa emergere bug di sistema che necessitano del tempo per essere risolti.

The software is easy to use and it's possibile to embed it in the web site of the organization.

The Stripe report about the weekly takings is not clear and difficult to check.
There's also a lack of some data for the Italian accounting regulations.
The combo offer is not flexible: you can't choose which offer book first.
You can't delete old ticket categories and the always appear when you add a new reservation.

It integrates very well with a lot of softwares (viator, getyourguide, ...), I liked the help of the customer support and liked also the graphic I have in the website.

I need to be able to let the customer choose the language of the experience is buying, and at the moment that the customer book an experience in English on X day at Y hour, on X day at Y hour only the English option remains active. To have that i had to make 2 differnt experiences in regiondo, and i had to separe and create different pages on my website to be sure to let the people book the experience in the language they prefer. Would be nice to let us personalize more gift vouchers. Oh, and invoices are very hard to understand.

Il sistema automatico di conferma della prenotazione in base alla disponibilità è per me essenziale per non essere legata ai clienti e alle continue mail di richiesta.

Dovrebbe essere un po' più flessibile, poter cambiare, sostituire o modificare le richieste dei clienti.