Auvik Erfahrungen

Monitors and alerts work great with callback to Autotask PSA. Drill down into the port level is excellent. It backs up your configurations and monitors changes.

Can be annoying out of the box. You need to spend the time to customize the alerts to not tell you a printer is out of paper.

Auvik is great for mapping out your networks. It's really nice to get an overall view of your networked devices and how they all connect to each other. And it's wonderful for troubleshooting outages and connection issues because you can see everything including the actual switch ports being used. But my absolute favorite part of Auvik is the discovery portion. You install the agent and it goes out and sees what networks it can see. And then it starts querying the devices with either the default credentials it has or the ones you put in yourself. And it starts building out your network. It shows you where everything is and guesses at the things, like unmanaged hubs, that it can't see. And then it finds new networks and asks if you want to scan those too and you have your main office and all the branches all in one beautiful picture with different lines indicating Layer2/Layer2/VPN/Wireless and I just find it so enjoyable.

It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff. And the notifications are easy to setup and very granular.

Honestly I have very few problems with Auvik. Sometimes it's harder to view really large networks in an easy way. I would like better options for exporting the network map but I honestly might just not understand how to use the options I have now. I would like some more integrations but they are constantly working on that, and they have already announced IT Glue integration, so it's a very small issue.

Network discovery and SNMP monitoring. Remote access to network devices without needing to remote into a local computer.

Too many false alerts on devices being down that aren't down so it has almost gotten to a point we ignore all alerts

We use Auvik internally to manage and watch over all our network infrastructure. It does such a good job at providing us with a dashboard to gain some insight into our switches and such and does so in a very pretty way. We've used it multiple time to track down problems and see when things aren't working correctly.

I have no complaints about Auvik, it's been rock solid. Their support is great too!

Easy to setup and configure and get visibility into client networks. The product guides you through the setup and implementation in an efficient manner.

Would like better functionality around snmp traps and would like to have the ability to capture network data that is tied to a name within their flow protocol, for example would like To see google.com instead of the IP for a google server.

Mapping the network is pretty great, it can be bit limited when unintelligent switches are in the network and cloud pings are very helpful

I truly needs an alert dashboard for all clients, it can be difficult to move through every client to check for alerts, especially when I am not by my email and a built in SMS server would be super helpful.

The way it goes out and finds every thing on the network is fantastic. We can on-board a new customer much quicker than we used to. We can quickly hunt down a device that is consuming a lot of bandwidth. The backups of configs is very useful.

It is a little expensive and is sometimes hard to pass this cost onto our customers. We have had instances of the probes slowing down customer networks.

The fact that you can view network topology derived from production environment and live equipment. Details describing network elements and their interface configuration. Real time problem and alerts reporting.

The search functionality in the software needs to be improved as when viewing large scale networks, user gets lost between tiny viewed network elements. Experienced slowness when using search as well.

Price point and features. The product simply goes out and pulls together a great level of detail on our client's networks. Tremendous tool for troubleshooting

would like to be able to iuse it to pull/compile network documentation into ConnectWise (ie. ITglue). We would like to use Auvik to better automate our service delivery with LabTech and ConnectWise.

The ability to monitor any SNMP enabled device regardless of who the equipment is manufactured by.

I haven't found a down side

I really enjoy the large amount of information that can be parsed through with this tool in a very simplistic and easy way. The reporting is very extensive as well.

The biggest con isn't with the software itself but with the certification. The training and questions do not seem to apply that much to the everyday use of the product that I have observed.

Auvik is slick. Like super duper slick. It's been such a wonderful tool in monitoring our internal network. It provides us with an effective overview of our network infrastructure and gives us invaluable alerting to when issues pop up. It's extremely easy to use and rather simple to setup and can be done so on a variety of platforms. We currently have it running on an Ubuntu 14.04 Server box and the collector works flawlessly. Auvik's customer support has also been wonderful and is always very helpful.

No real cons with Auvik. It's been a great tool since we implemented it and we haven't had any major issues that would justify us giving it a mark in the "Cons" category.

The visualization of the network is about as simple as it gets. The setup is very easy. Not many hours involved in getting to the end goal.

Some basic features are missing, like being able to manually deleted a network element, instead of waiting for it to age off.

Network map
Network inventory
Alerting
Integration with ConnectWise
Configuration Backups
Support willing to add additional OIDs for items
Up time on system is very reliable
Awesome and friendly staff

Limited on alerting types
Integration with Connectwise limited and adds special characters in summary line of every ticket
Auvik has a hard time identifying some network types and thinks there are unknown switches which do not exist and makes it hard to troubleshoot and correct
Issues with Aruba wireless access points when they are on DHCP and renew leases
Issues using remote browser on some series of Dell switches

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.

Some web based devices are not easily manageble (pages will not load) via Auvik. I think latency between sites would be an easy value add on.

The ease of use and the fact that I can see the whole network and trouble shooting is so much easier now. It doesn't take long to learn and anyone can set it up and configure.

I can't think of anything, maybe just that sometimes it times out during sign it but it might be not auvik issue

Its user friendly and speeds up troubleshooting 10 fold for us. The network maps are very detailed and its nice to launch a remote session out of Auvik.

I would like to see an expanded KB section to help train other employees. By adding this it would be easier to ramp up and get all the employees engaged.

Easy to use and helps us to quickly discover issues before they become larger problems. We have been able to identify failing hardware and replace it before a major catastrophe happened.

The user interface can be a little tricky to navigate, but once you are familiar with it it is just like riding a bike.

Allows me to see down to individual ports on all devices and store configurations for easy backup of network devices

Price due to clients not used to paying for infrastructure monitoring in our market. We are trying to build it into packages to keep our profit while adding value but very difficult. If it was total MSP monitoring solution with Helpdesk it would be awesome but a little pricy for only infrastructure monitoring.

We like the automated switch and firewall backups, and we love the network maps. We also really like that the software integrates with our PSA, and that we can onboard clients rapidly. We decided to add value to our most valuable clients by giving them this service for free, and are also planning to sell this service to new clients.

There are not too many things I dislike, however, I would love to see an encomassing dashboard view that I could display on a screen in my office.

-A visual representation of the network allows us to present a picture to our clients of their network.
-Access to network devices through a web browser is a brilliant touch.

-Network discovery (SNMP, specifically) can be spotty.
-Tunnels can be difficult to set up
-Web-based tutorials for most functions would be welcome for training new users

When we have a client that is having connection issues, we always install Auvik after all other troubleshooting has failed to find the root cause of the issue.

The price is a little high, we typically do not use this product continuously in any environment. It would be nice to have a limited functionality mode for temporary troubleshooting.

Live mapping is amazing when it works.
Device configuration changes logging.
Remote terminal.
Autotask integration

Alert tuning needs a lot more granularity in configuration added.
Time to resolution for more complex support cases needs to be addressed.