Xurrent Erfahrungen

Easy-to-use customer experience which has enhanced communication with our team. In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service.

We are yet to find anything we dislike about 4me. Anything we have found that we believe would make the tool better have been submitted as enhancement requests and 4me have confirmed they have been added to the enhancement backlog.

4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing.

It is an application rich in features.
Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices.

4meis not a user friendly application from a graphic point of view
You will not receive notifications if you are tagged while operating on the platform.
it is not possible to manage tickets by grouping them into groups.
Filters are limited.
The automations that can be developed are difficult to implement.

Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly.

After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages.

Planning of the projects and punctuality will be easier according to other programs.

Sometimes it is more complicated to complete tasks.

There are a lot of things that I like about 4me :
- The ease of deployment and use by the process users and the end-users
- The out of the box processes need no customization at all and can be configured to fit your organization.
- The build-in security and privacy features to be compliant
- The collaboration possibilities between the teams
- The ease of integrating with external providers when using 4me and even when needing an integration
- The weekly releases and new features that become available
- The vast number of decission taking reports and dashboards
- The performance of the system worldwide, no other platform is that powerful

In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes.

- Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours

- More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items

4me is not well-known as other big names but it has most of the functions required as a modern ITSM tool. Also its price is quite cheaper than other competitors. 4me does not have fancy AI feature as other tools but we do not need those features. 4me fits for the purpose to be a decent ITSM tool. The deployment vendor recommended by 4me is quite helpful and resourceful.

The price is much cheaper than other big names in ITSM industry and it does not miss any critical ITSM capabilities.

The popularity is not as good as other major product like ServiceNow or BMC.
The training material or test cases on the official website need long reading carefully.
The terms and logic used in 4me is different from ServiceNow and could take a while for a ServiceNow user to adapt to it and understand how to use it properly.

The software is fast and reliable and any questions are quickly handled by the 4ME staff

Nothing to see here. So far everything is great

The implementation of 4me couldn't go easier. Within a few days we have set up our service portfolio and customized to our needs. Helpdesk' agent training went easy and smooth. The dashboard with its countless reports and filtering options give us brilliant insight to our service and performance.

So far I haven't come accross any dislikes.

The platform is designed to be easy to use, with a simple interface and intuitive controls that make it easy for employees to get up to speed and start using it quickly. Integrates with a number of other business tools and systems, making it easy to use in conjunction with other software and technologies that an organization may be using.

Can be slow or unresponsive at times, which can be frustrating.

Prodotto è facile da usare, si integra con molti altri software e l'assistenza è ottima

La reportistica non è personalizzabile e la gestione contratto/service instance/SLA è un po' complessa

Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!

ITRP is easy and fast to implement as a result of its standardized setup. It's business-service-oriented and it's a true SaaS offering.