Synerion Erfahrungen

Employee calendar so I can schedule time off or see vacation requests and employee schedules.

So far there is nothing that I do not like about the system, It works perfect for my needs.

The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!

The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.

- Customer service is good. The reps try to help us as much as they can.
- Scheduler can be used by employees that are 9-5 standards hours
- Allowing export reports,, helps with administration side.

- Employee annual entitlement is not displayed on dashboard and a report is not available
- Synerion does not directly export into payroll platform.
- Scheduler is more ideal for retail and not an office environment.
- No mobile app for Synerion Agile
- Past absence history on Employee portal is not available. This is one of the main reasons for us to
move to an online portal.
- Can not bank lieu days.

Easy to use. COnform to Canadian laws. Saves us lots of time

When you want to make changes to initial configuration

I was a member of the team who evaluated many different softwares and decided on Synerion. Ease of implementation, scheduling, reports and exceptions are all pros in my view.

I have not encountered any Cons at this point.

easy to use, friendly user, manage holliday very easy to add on

when people punch should bring back to the schedule in place

Easy to work with this software.
I like it.

No bad comment, all it's ok.
Thanks for all.

Comprehensive data base
Ease of use
Employee portal

Would love to see a “click&pick” reporting feature

Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to use

It would be nice if the software allowed you to create the payroll as well (removes taxes and includes hourly rates).

ease of use and easily trackable . Identifies any errors and keeps from potential fraudulent behaviors from staff members

So far nothing has come up that indicates any dis likes

We have over 1000 unionized employees in 3 separate locations (on 15 terminals). The calculations are accurate, taking into account the different lunch periods of employees. We were able to automate and program our complicated statutory holiday rules, accruals and hourly rate increases in the middle of the pay-period (split pays) thus eliminating quite a lot of manual work and verification. Synerion created import/export features to move data back and forth between the time and attendance software and our payroll software.
As we do not have HR software, the employee profile in the CoreHr module was programmed to our exact needs and meets our requirements.
The Project Manager asked the right questions and suggested ways to give us the desired results. Synerion provides excellent customer service.

The built in reporting features could be better. It is easy to extract employee profile data and create an excel file, but other fields are not as user-friendly. We are still going through the learning process but think that we may have to resort to Crystal or Tableau to give us the data that we need in the presentation required.

It is easy to use, maintain and has lots of features

The "in" and "Out" buttons are pretty close each other that causes punching the wrong button

Synerion's software is very easy to use and requires little setup time to begin using it's base features.

The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.

The Synerion application has made employee time tracking a breeze. We have improved our time tracking efficiency by approximately 40% since implementation over our previous solution, and expect further improvements as we learn more about the additional features available as part of the application. Great ROI for our medium-sized business.

Express implementation/setup took a bit more time than expected. However, when we ran into a setup issue we were unable to resolve, a tech representative from Synerion helped us through it on the phone and it was fixed to our satisfaction within 30 mins. No other notable cons at this time.

Complete control. We now have visibility of our work force which is saving dollars! The system is easy to use once you play around with it. I highly recommend watching all the videos - there are various features that save you time, but without watching the videos you likely wouldn't see them.

The system cannot automatically generate punches (for salaried employees we only want them to clock in, for attendance purposes) and therefore create a lot of errors each day that I manually have to fix.

Without giving a manager complete visibility to other departments, they cannot see other departments vacation bookings.

the reliability, you want the software to be like a car you want it work and be reliable that is what you get from synerion . punches are never lost. works for multiple locations.

price not the cheapest. may look for new hardware options. would like more in depth training to better understand the software.

the product is very Dynamic, able to scale to our company size. Overall great product
I love the new features such as CoreHR.
the product is very user friendly
Customer service is friendly, timely and helpful.

the user manual is not as in depth as i would like.

Realy frendly user, It's constantly getting better

The help menu in the corner is always catch by other action, also the policies of the written is very small

I had an excellent experience with Synerion thanks to their amazing customer service. They were prompt, attentive, and resolved the issues I had. The product itself has a lot of features making it one of the best choices in the workforce management software category.

I found the user interface to be quite disappointing. Navigating through the software is a struggle, and accessing specific features requires a certain level of familiarity which proved to be a steep learning curve for me as a new user.

I personally like the time clock, and that was the main reason that we picked Synerion. Also because most companies that we researched were American, and we wanted a Canadian company.

I have not come across anything about Synerion that I don't like!

The ease of use, accruals, ESS for staff to view accrual balances, mass copy saves so much time in scheduling employees

The phone app for the schedulers could be improved so there is more functionality to actually schedule people on/off, etc.

I am yet to experience any glitches since i have been using it, every time i sign in or sign off the timing is accurate

the interface, i would like to suggest an updated version/upgrade of the ux/ix design as well as the font type.

Quick and does not freeze up when trying to view data. Customer support is also great; my questions get answered very quickly and thoroughly.

Does not work with our pay period for exporting payroll data to Nethris. Our pay period is from the 22nd of each month to the 21st of the following month.

It is easy to use. Clear. The reports look great. The scheduling will be very helpful for us

I haven't used the program enough to find anything that I do not like.