Synerion Erfahrungen

I like that i can keep track of all my Vacation time, pto time and my time day to day.

I do not like that it sometimes glitches and doesnt show my Clock IN/OUT time.

Easy to use. COnform to Canadian laws. Saves us lots of time

When you want to make changes to initial configuration

- Customer service is good. The reps try to help us as much as they can.
- Scheduler can be used by employees that are 9-5 standards hours
- Allowing export reports,, helps with administration side.

- Employee annual entitlement is not displayed on dashboard and a report is not available
- Synerion does not directly export into payroll platform.
- Scheduler is more ideal for retail and not an office environment.
- No mobile app for Synerion Agile
- Past absence history on Employee portal is not available. This is one of the main reasons for us to
move to an online portal.
- Can not bank lieu days.

Software user friendly, reports are thorough

None that I can think of. All users are pleased with this product.

easy to use, friendly user, manage holliday very easy to add on

when people punch should bring back to the schedule in place

Employee calendar so I can schedule time off or see vacation requests and employee schedules.

So far there is nothing that I do not like about the system, It works perfect for my needs.

Comprehensive data base
Ease of use
Employee portal

Would love to see a “click&pick” reporting feature

Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to use

It would be nice if the software allowed you to create the payroll as well (removes taxes and includes hourly rates).

I was a member of the team who evaluated many different softwares and decided on Synerion. Ease of implementation, scheduling, reports and exceptions are all pros in my view.

I have not encountered any Cons at this point.

ease of use and easily trackable . Identifies any errors and keeps from potential fraudulent behaviors from staff members

So far nothing has come up that indicates any dis likes

All of the features within the system are very simple, effective and straight forward to use. There is no guessing on what to do within the system.

No Cons as stated above this is a great system

It is easy to use, maintain and has lots of features

The "in" and "Out" buttons are pretty close each other that causes punching the wrong button

Synerion's software is very easy to use and requires little setup time to begin using it's base features.

The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.

The Synerion application has made employee time tracking a breeze. We have improved our time tracking efficiency by approximately 40% since implementation over our previous solution, and expect further improvements as we learn more about the additional features available as part of the application. Great ROI for our medium-sized business.

Express implementation/setup took a bit more time than expected. However, when we ran into a setup issue we were unable to resolve, a tech representative from Synerion helped us through it on the phone and it was fixed to our satisfaction within 30 mins. No other notable cons at this time.

Complete control. We now have visibility of our work force which is saving dollars! The system is easy to use once you play around with it. I highly recommend watching all the videos - there are various features that save you time, but without watching the videos you likely wouldn't see them.

The system cannot automatically generate punches (for salaried employees we only want them to clock in, for attendance purposes) and therefore create a lot of errors each day that I manually have to fix.

Without giving a manager complete visibility to other departments, they cannot see other departments vacation bookings.

Having employees use the online timecard feature helps take the onus off the managers

Integration across PST and EST time created issues with clocking in and payroll

User friendly and web based, so it works on any device.

Doesn't show the current time before punching in/out

accessible to all user, across all locations. Customer Support very responsive and helpful.

the fact that its hard for us to troubleshoot some issues. There wasn't any documentation to help us understand at 1st. but Customer support walked us through it all now.

Aside from the great system functionality, the implementation phase was very smooth, and the on-going customer support is awesome.

An effective and easy-to-use Ad-Hoc Report Writer is lacking.

I like that all orojects can be billed individually from the app without too much trouble. This makes working on multiple projects possible and easy to bill.

It was easy to use once it was explained to me but was not immediately obvious where to go to find things within the tabs

Facility to understand the application .

i like the overall of the application. Not exploring it enough

I am yet to experience any glitches since i have been using it, every time i sign in or sign off the timing is accurate

the interface, i would like to suggest an updated version/upgrade of the ux/ix design as well as the font type.

Our rep was very accomodating and was very timely to help when we were stuck.

At first, we were afraid we were not going to get all the tools we needed, but it was all worked out and we are happy with the end product.