GoTo Connect

4,5 (667)
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Cloudbasierte All-Inclusive-Geschäftskommunikation

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4,5 /5
(667)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,5/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,6/5

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667 Bewertungen

Donny
Donny
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GoTo Connect is a great cloud PBX!

Bewertet am 31.3.2023

So far it has been a positive experience

So far it has been a positive experience

Vorteile

The ease of use out of the box was great and made a smooth transition from our previous products.

Nachteile

The interface can be confusing at times and it can be difficult to navigate

Paul
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Best Service For Remote Call Centers

Bewertet am 26.1.2022

This product has allowed us to easily grow our company and expand our customer service coverage....

This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.

Vorteile

We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.

Nachteile

This software had no weaknesses at all. It is robust and provides every feature you could dream of.

James
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

"A simple way to link up and collaborate!"

Bewertet am 3.6.2022

While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone...

While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate.

Vorteile

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.

Nachteile

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.

Nicholas
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GoToConnect is awesome

Bewertet am 3.8.2021

Vorteile

GoToConnect works for our organization to meet, share idea, and to connect from wherever all of our sales staff is at the time we need to get something done. Its easy to use, intuitive, simple, and is reliable.

Nachteile

I wish I could offer something for you to improve but the product works and is reliable for what my organization needs.

Scott
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Current Jive User

Bewertet am 22.11.2019

We feel as though we have made a great move by switching over to Jive. We would definitely do it...

We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.

Vorteile

The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.

Nachteile

There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.

Merrick
Gesamtbewertung
  • Branche: Alternative Medizin
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Jive over everything!

Bewertet am 13.8.2019

Jive is so much simpler than it’s more expensive, less customer oriented counterparts.

Jive is so much simpler than it’s more expensive, less customer oriented counterparts.

Vorteile

Jive is what Ringcentral used to be: an easy behind the scenes portal for administrators to easily manage phone trees, voice messages, and digital faxes. Jive allows you to create actual ‘click and drag’ style phone systems. The customer service team is relatively local, well informed, and has ideal follow through. Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office.

Nachteile

The digital fax function requires you to use an email account and copy paste destination info into your ‘to’ field. This process was rarely convenient.

In Betracht gezogene Alternativen

RingEX

Warum GoTo Connect gewählt wurde

Ringcentral is a complex maze of patches and updates. It’s user interface has become more nightmare-like over time.

Zuvor genutzte Software

RingEX
Taylor
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Should Have Switched A LONG Time Ago

Bewertet am 30.7.2019

100% amazing

100% amazing

Vorteile

I cannot say this enough - by switching to Jive we are saving THOUSANDS a year. Not only are we saving an enormous amount of money, we have brand new phones and features we never thought were possible. It's like our practice finally moved up in to the 21st century.

Nachteile

The online portal was a little confusing when we first started. We had to have our IT team set it up for us.

Bianca
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GoTo Connect Review

Bewertet am 1.7.2024

I am very pleased with the program. It is useful when I need tech support for software.

I am very pleased with the program. It is useful when I need tech support for software.

Vorteile

I like the video features it offers. I also think it is very easy to use on both ends.

Nachteile

Sometimes it's a bit slow to load the program.

Adam
Adam
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best thing we ever did

Bewertet am 17.2.2023

This system absolutely changed how we did business just as COVID started. Made life easier for...

This system absolutely changed how we did business just as COVID started. Made life easier for everyone.

Vorteile

Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time

Nachteile

everything has gone well so far over the last 3 years

David
David
Gesamtbewertung
  • Branche: Lagerung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best change from Landline to VOIP ever!

Bewertet am 23.6.2022

I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable...

I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service.

Vorteile

We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place

Nachteile

The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.

In Betracht gezogene Alternativen

RingCentral Contact Center und RingEX

Warum GoTo Connect gewählt wurde

Cost and better system.

Gründe für den Wechsel zu GoTo Connect

Best price plans and offerings.
Juan
Gesamtbewertung
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Great app for low call volume

Bewertet am 15.12.2023

Vorteile

It's a great app for low amounts of calls, it has quite a few functional features.

Nachteile

Sometimes it's slow to load, but the information is accurate.

joan
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Good VOIP with excellent services

Bewertet am 21.5.2023

Vorteile

mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface. however it challenged me first time but i had to go through the process and get things done

Nachteile

There is no training guided for new users and this makes it hard for others

Alyssa
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great connectivity tool to have

Bewertet am 17.3.2023

Vorteile

easily connect with team members or external folks - so easy to use for all

Nachteile

no issues - very simple and straight forward makes it easy for anyone to be able to use

Allison
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GoTo VOIP review

Bewertet am 18.1.2023

great customer support and reliable phone service

great customer support and reliable phone service

Vorteile

A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features!

Nachteile

There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things

Joel
Gesamtbewertung
  • Branche: Philanthropie
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Using Jive Communications PBX as a small business Solution

Bewertet am 6.10.2016

Our church was on the lookout for a PBX solution. One of the challenges we found was that many of...

Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price.

Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines.

In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment.

Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out.

They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started.

Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Vorteile

* Very reasonable cost.
* Great Customer Service
* Free virtual extensions (forwarding to mobile phones)
* Easy to use web interface.
* Good voice quality

Nachteile

* Some issues with billing (but they got that sorted out)
* Fax service is not as easy to use.
* Slower delivery with phones (but that was due to a glitch in their system)

Keith
Keith
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Service for my Office and Mobile Phone System

Bewertet am 18.1.2022

My experience has been a great one with an affordable solution for my small business that has...

My experience has been a great one with an affordable solution for my small business that has solved our office and mobile phone system needs.

Vorteile

Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard.

Nachteile

The setup and learning curve is a bit tough and confusing.

Aliakbar
Gesamtbewertung
  • Branche: Luft- & Raumfahrt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Go to ali review

Bewertet am 21.6.2021

Vorteile

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple

Nachteile

The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products.

Ann
Ann
Gesamtbewertung
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best business decision I ever made

Bewertet am 29.1.2019

The one thing I don't have to worry about in my office is the phone service. The phones are there...

The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Vorteile

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Nachteile

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Wow, can I get a root canal instead, please?

Bewertet am 11.12.2018

The service is worse than non-existent, it was actively bad in so many ways. From just not calling...

The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all!

Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product.

I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits!

After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to!

Vorteile

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Nachteile

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works!

If you need to ANY of the above, run screaming from this app and this company.

Antwort von GoTo

Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved.

Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers.

Matthewq
Gesamtbewertung
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Chief Clerk

Bewertet am 21.8.2018

We are managing individual productivity better with the monitoring capabilities Jive offers and the...

We are managing individual productivity better with the monitoring capabilities Jive offers and the reassurance and reliability of record keeping and management of incoming and outgoing calls has been a terrific safety net with customers. Customer service/tech support is perhaps the absolute best feature of the service. The technicians are outstanding, knowledgeable, friendly and professional and always aware of the pressure on our end to resolve issues quickly and effectively. And the follow up is truly exceptional, I have never, ever experienced this level of support from any company. In this regard the company is truly outstanding. I recommend Jive to my business colleagues and wholeheartedly endorse the service and software. To say it makes my job responsibilities more effective and more pleasant would be a gross understatement. I would give Jive my highest recommendation of any vendor we deal with.

Vorteile

It has features which are very useful.
1. Monitoring individual user time and calls
2. Complete lists of incoming and outgoing calls to particular numbers
3. The easy ability to change the ring group from the receptionist to all users
4. Regular service updates on service issues

Nachteile

Nothing. It is exactly what we need and want

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

5yrs and still satisified

Bewertet am 15.6.2018

substantial cost savings year over year with fully administrative capability. If you want to...

substantial cost savings year over year with fully administrative capability. If you want to perform much of the admin yourself (I do!) the incredibly robust capabilities make it possible to create a system that rivals far more expensive large scale corporate phone solutions.

Vorteile

feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

Nachteile

proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

Rex
Rex
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best VoIP!

Bewertet am 12.10.2019

Great! Best VoIP solution on the market! integration with their video conferencing solution is...

Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business.

Vorteile

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Nachteile

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Terrible Customer Service

Bewertet am 25.5.2020

Initially it wasn't bad. But when I needed help with the support they started to show their true...

Initially it wasn't bad. But when I needed help with the support they started to show their true colors.
From their customer services reps, [SENSITIVE CONTENT HIDDEN] to their terrible app that doesn't allow for incoming calls we will be looking for a new phone system now that our employees are WFH.

Vorteile

Was fairly basic but when you have issues you're essentially on your own.

Nachteile

Customer service was absolutely dreadful.
If you're starting to WFH, this is not the solution for you.

I spoke to a representative called, [SENSITIVE CONTENT HIDDEN]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Take your business wherever you go!

Bewertet am 12.6.2018

Our staff can work from home in many different states.

Our staff can work from home in many different states.

Vorteile

Software phones, which allow access for your computer, no hard phone needed.
Dial Plans
Ability to change messages and turn phone on and off easily
Competitive
Available technical support

Nachteile

Report features are not practical, too much analysis needed to use the information
Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Moving Towards Excellence

Bewertet am 16.6.2018

cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either...

cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either all hosted hybrid or SIP trunks. The width of the solutions allows more market capture.

Vorteile

Overall this company integration plan is well thought out and that creates a smooth transition for onboarding clients and reduces the offboarding associated with poor integration strategies by hosted competitors.

Nachteile

Jive needs to spend time on taking the Apple approach to removing ambiguity and non-intuitive processes within their portals. While their customer and VAR portals are good they could be great.