Our law firm has used LawBase for more than 25 years. We chose it originally for the flexibility of the program and for the refreshing honesty of owners Phil and Drew Homburger. Those two benefits have not changed over the years.
I don't know how we managed our firm before LawBase. It is almost infinitely changeable and we can add fields or pages and generate any type of report at the drop of a hat.
There are newer client management programs on the market. I have tried most of them and have never found one as good as LawBase. It has my unconditional recommendation.
Great user interface, easy to navigate and track client/matter information in a well organized manner. Partnership with HotDocs for document assembly is definitely a plus.
Could use a few more bells & whistles, such as pre-built deadlines or time keeping. It would be nice not to have to purchase additional software to fulfill additional needs.
In a period when all other agencies were requesting additional staff to handle an increasing workload, we maintained our staff level. In fact, our caseload has increased significantly over the last three years, yet we have been able to handle the increase without hiring additional staff!