Joblogic Erfahrungen

helpful staff and the software is very thorough

feel good and better....nice work, confident in using

Disgusted

Overall, it was good and it made our lives easier with what we did.

Goog company, UK based, and friendly helpful implementation and support staff.Feels like their focus is moving away from the locally hosted to cloud based ServiceSight product, so I'd advise anyone looking at Protean to ensure the solution they choose is the correct future-proofed solution for the business, as moving into or from Protean (or similar products) is not a small project.

I have been on since day one contact in integrating their software and our business and have to say they are really responsive and we have a dedicated rep that is there and responds quickly and efficiently. If there is something I have a question on he answers promptly or if he is unsure he gets back usually same day if not within the hour. Great software, Customer service, Excellent product.

Bad

The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.Special word to the Squad Almighty who are my to go to team for support within Joblogic. It never takes long for them to understand the typical user requirements for our business and either explain the solution within the software or are happy to put our ideas forward for future development of the software.

We joined JL back in 2016 and started with the old desktop version. Going from what we were using to JL was a big step for us with a trip up to Birmingham for some training. It was essential that we could import existing customer records from our old system to JL and we received a great deal of support from JL during this setup period. Since migrating from desktop to cloud version we have had on site training which was great and saved us the expense and time of travelling from Cornwall to Birmingham. Everybody we have dealt with at JL since we joined have been great and always very helpful. I think sometimes when a company like JL expands very quickly they can forget about the smaller companies like us but it has never felt this way for us, I really cant imagine a day when we look to move away from JL.

Excellent brilliant. one hundred percent satisfied

When we looked at the initial implementation of the system we were allocated our own project manager from Protean, to understand our business functions and agree the data to be migrated from existing system and the configuration requirements for Protean to provide the functions and more for the day-to-day tasks of our business. Once implementation complete, they have a Support team on had to assist and a technical team for escalations to be made to. They are always open to improvement ideas for potention future development into the system. There is a comprehensive reporting database and a specalist team on hand to provide bespoke reports if needed.

From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting.

As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.

Overall we have been very satisfied with Protean since its deployment back in 2011.

Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Control of our operations, invoices out on time, visibility of our performance

We first started our journey to implement 'Joblogic' in 2011 and after initial discussions with 'JobLogic' on our needs, both for IT implementation and operational needs, the product, with the help of our own IT department, was set to work across our support business. It soon became apparent that unique features of our IT network meant 'JobLogic' had to provide non standard work rounds which were completed in a timely manner. Other unique business requirements were discussed with 'JobLogic' and once agreed, were quickly implemented with little issue.

In the early days, reliance on telephone support was a weekly event, and solutions were provided straight away. On the occasions when a more complex solution was required this was generally resolved by the end of the same working day. Within a few months this reliance on support reduced to the occasional call. We now operate over 100 users across 7 offices, of which 30 users can operate consecutively.

I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product.

MY BUSINESS LOOKS MORE PROFESSIONAL AND MOVING WITH TECHNOLOGY.
I HAVE SAVED ENDLESS HOURS ON PAPER WORK AS THIS SOFTWARE SAVES THAT WORRY.
MY DATABASE GETS BUILT BY THE DAY USING THIS SOFTWARE - MAKING MY BUSINESS MORE VALUABLE.

We have been using Joblogic for several years and in this time have realised how much we initially underestimated the capabilities, ease of use and overall long term company benefita. We have achieved noticeable cost savings, time savings, it is quick to understand for both office and field based staff and all at a very competetive price. Joblogic will always be and should be everyone elses first choice.

Joblogic has really helped us to improve the service that we offer to our customers. Since using the system we have significantly reduced the response time between customer query & engineer deployment. It has also drastically helped us to cut down on the amount of paperwork that passes through the office, and we are now a virtually paperless office thanks to Joblogic. The training and ongoing support is always second to none. We have always received an excellent level of support as we endeavor to utilise more and more of the programme's features

Had a great day, great company, great trainers! :) Feel much more confident in using the system.

The system as a whole is excellent, it has all aspects we need.
The only downside is the Buylogic. I would like to move away from Sage purchasing but the inability to amend a PO once you have emailed it over stops me doing this, there is no ability to free type as parts have to come from the library and this also poses a problem with us.
The system overall though is great.

Joblogic is an all round good system.

Once we got past the first few months we were able to adapt Joblogic to Fieldway's needs.

Joblogic is efficient, easy to use and has really helped at Fieldway.

The only real issue we have is a connection issue which is being dealt with. This causes problems when Joblogic goes down as we are now so reliant on it.