Skedda Erfahrungen

Reliable, simple interface, but flexible set-up. Perfect support. Has to be the best out there. A very good free service.

Free or expensive pricing structure. We'd happily pay if there was a low tier pricing step.

Intuitive to set up
Easy to run
Easy to edit changes to user credentials
Email notifications
Adding reservations is quick and intuitive
Each venue or room can have its own dedicated URL

Could make more use of graphical interface for simple management of appointments
Can't drag appointments around calendar GUI to change appointments
Doesn't send out links to other calendar systems like Google
No keyboard shortcuts to switch calendar between day/month/list views

Great system which can use for fee with some limitation.

They change the system without notification.

We can create a number of different user types using the "tags" system to allow parents and juniors artificial net opportunities and senior players nets in the middle. Recurring bookings are used for club training nights. We can limit the number of nets a user can book and the levels of flexibility to support our head coach with his personal 1:1s makes this a vital club tool. The ability to remove billing details over the winter and the platform sit dormant (with all the setup remaining intact) is hugely advantageous for us.

The unique link that is sent for registration carries the user "tags". If a member chooses to use that link in the future to book this removes those tags. We have got around this by providing "first registration" and "ongoing" booking instructions but it has caused inbound queries from members. As a volunteer-led organisation these types of chats would be great to avoid to save people's time.

There are so many interesting and versatile features embedded within this software. The most impactful features that excites me the most in selecting this software is the ability for the customer to book their band for a specific studio package all within a comfortable and easy interface. Skedda is so VERY versatile to work exactly as I plan it to. I chose to automatically block off booked times slots so that no double bookings are possible. I chose to automatically add up the total rate for multiple hourly block sessions. I also chose to not allow the customer to book multiples of various packages withing the booking. For example: If the customer chooses 4 hours of 'STUDIO + PA SYSTEM PACKAGE' @ $25/ hr., he or she cannot book 'STUDIO + DRUMKIT' @ $22/hr. within that same time slot. Avoiding any chance of a confusing situation. I LOVE this!!

It costs a bit more that other apps, but for the additional options and features, that is to be expected. There is a learning curve that is involved with figuring out the 'Space Sharing' aspect of skedda, but the customer support was the best!! With an app this versatile, it is expected to be difficult to figure some aspects out but they instantly replied to my chat requests with a friendly response to all my questions and walked me through my struggles in an easy to understand step by step explanation. I had it all figured out within minutes thanks to their experienced and knowledgeable staff. Thank you guys!!

After I got skedda set up exactly the way I needed, the integration into my Wordpress website was easy and works flawless!

I love that there ways to set up multiple spaces for reservations, the easy link sharing, the ability for users to communicate directly with the system. And that there is a free account option - I don't think we'd be able to afford paying for a service at this time. And this makes it very easy to manage our space - especially when we don't charge for usage.

So far, I haven't found anything to complain about! It does what it says it will do, and if there are issues, it is easy to get help and support.

I liked the sense of it - simple on / off type functioning. Our pricing structure is complex and I investigated over 30 products. This was by far the best. The support is exceptional. We've had to pivot in a Covid-19 world and they have been amazing (and charming) - even though we are in New Zealand - literally the other side of the world and time-zone inconvenient.

We'd love to see a last minute option where if people book within 24hours, they get an additional discount - but hey, it's still the best!

The interface is clean, simple, user friendly but looks really professional. It was fairly easy to learn how to set things up and we find it works really well.

There's a big jump between free version to the cost of the Pro Pack. The free version is obviously fantastic for what you get to use at no cost but there's a couple of little features that would be nice to add at a smaller cost without jumping straight into the full Pro Pack pricing. Perhaps small add-on pricing for some of individual features would be a nice option for low user.

ease of use. functional. very user friendly. obvious and clear.

does not have certain features like setting quotas on usage

Very easy to onboard new members. Every time I had a question or concern the Skedda staff has been able to help.

A lot of my dislikes have been improved over the years as they are always making updates.

Skedda provides an easy to use interface for our staff to schedule meeting rooms and for the public to be able to see events and availability. The cloud hosted option removes a lot of the headaches we had with our previous software. And the support has been great for helping us find ways to make the product work for our needs.

Public libraries are different than business settings in that everything we offer is essentially free and we have to track a lot of different statistics (monthly room usage broken down by type of meeting). There are features related to charging for room use that it would be nice to be able to disable. And the reporting isn't as robust as would be ideal. But it's easy to ignore the fee sections and the ability to export the stats to Excel gives us all the info we need with just a little manipulation.

The features on the software were incredibly easy to navigate for both the individual setting the framework up and also the Users and there hasn't been much difficulty aside from asking a few questions to staff to see how much we can do with the features. Through the help of staff I have been able to efficiently utilise the software in such a way that it functions without much attention which is great as it has actually increased productivity by not diverting my time away from my role to look after the software and making sure it runs correctly. If I were to pick one thing I liked most about the software it would definitely be how user friendly it is. I love the fact that people can join and although we do offer the opportunity to discuss how to use it through messages it isn't really needed as it is so easy to get on with!

The only con I can think of was when trying to navigate the payment process feature. The way it is set up through the order method of 'if this' or 'when this is met' was fairly hard to utilise exactly how I needed it. However, there are always alternatives for example I simply export the usage to an excel sheet and manually invoice which doesn't take much time and works great so It did not make me have an issue with the software at all!

It's easy, yet complex!! It's very easy for my colleagues to use with minimal or no training (Skedda is super easy for them to figure out on their own), and it has the complex/nuanced admin settings that we need in order to limit certain rooms and users to meet a variety of needs. It has truly been a life-saver for our entire community, and we often use it as our gold-standard example when we're discussing "the exact right solution for the problem" (as opposed to other problems where we have an inelegant incomplete solution). Thank you for being awesome!

It would be helpful if it were easier to see a list of rooms that are available on a given date/time, and it would be helpful if we could add the option to include set-up and break-down time to a reservation. We currently add set-up and break-down time as separate reservations, so for our events that require this, each reservation is actually 3 entries (set-up, event, break-down).

It is not too complex to set up and use and training admin staff does not involve days of training. We got the hang of it very quickly during the trail period with very little need to ask for advice as the 'pop up' help information explains the purpose of each field very well or links to a more detailed explanation for the more complex bits. Compared to other systems we looked at it had a very good look and feel to it - uncluttered and almost intuitive to use with very little knowledge of the system. When it came to going live, on 1 September 2020, we had already created the system in the trial version so it just required making a couple of adjustments to the settings and recreating our existing future bookings.

Ideally we wanted a system with integrated invoicing as we bill our customers in arrears for their room bookings. We almost did not give it a second look as it did not have this key functionality but the booking side was so much better than other options that we looked at. We were also encouraged to examine the Zapier integration which links bookings to external invoicing systems and we subsequently decided to use Wave. In the end we decided to go for it anyway despite the fact that there is more manual intervention when cancelling or modifying bookings which do not automatically adjust the external invoicing system.

We had to work around some of our more complex multi-day bookings, that did not fit the Skedda 'standard' approach for such bookings, but we have found solutions even though it has meant changing our billing processes in some cases.

We have a large organisation comprising of personnel with different IT skills and capacities. It has a large functionality system whilst at the same time being very user friendly so that those with little or not IT skills can easily navigate the system - booking and scheduling room use.

I cannot think of anything we like least about this software.

It is very easy to use both for users and admins, it does it's job very well and has all the needed features to have a smooth room booking process.

If there was a possibility for two way integrtion with other apps it would be great. I mean if other apps could make changes to bookings or make bookings all together.

Skedda is easy to navigate and very intuitive. Being a Coworking space we add users daily. I only need to send them an invitation and they are good to go. I also appreciate being able to search by user, space and/or time frame.

Being a Coworking Space, I wish I could load all my spaces and have an ‘enable switch’. This way I could only be charged for my active spaces but could keep an accurate historical record of attendees. Right now once a desk is occupied (for long term use) I remove it from the calendar so as not to confuse others who are booking. But that also erases the history. So if I search a month back, all my reservations for that desk before the full time person came are gone.

Easy to set up and use on a daily basis. Our multi-room centre can be viewed at a glance allowing us to see current bookings, adjust bookings and take new bookings. Repeat bookings are also really useful, saving lots of time.

The biggest challenge we have is where a repeat booking may need to be moved to alternate room for more than one week which has to be done on a week by week basis. However, this is a minor inconvenience.

The rules that could be changed down to very specific details to really make the system work according to our own (very particular!) needs.
The User Tags / Labels come in very useful! As do the way members can sign up, admins can also do bookings for members (or to block out spaces if they are unavailable for any reason)...
It is easy to integrate into our website and to set up online payments.
Compared to lots of other options I looked into, Skedda ticks the most boxes for what we needed!

I suppose the way 'spaces' work, but this is something we were still able to work around, with thanks to the great support from the Skedda team.
We would like for there to be an option for a member to book 1 space and pay a different price depending on the booking is for 1 person, or up to 4 people... (But this hasn't been an easy thing to set up with any other booking system unless it's a bespoke booking system built especially... but that's far beyond our budget).

Skedda is very easy to set up. And user administration is really simple.

Some part of making conditions for booking were a bit tricky at first. Skedda support answered my questions and helped me set them up. With those examples, the rest was easy.

Skedda provides my small organisation of self-employed therapists with a really clear, straightforward and user-friendly alternative to the paper room booking diary system that has been in use for the past 20 years. We don't need anything fancy, or special features, and the free version is perfect for our needs. The fact that it looks very similar to our regular diary, and the ease of use, has also made it easier to persuade colleagues who were less certain about making the switch.

The only issue that I have found so far, is that regular 'users' cannot see WHO has booked rooms, just that they have been booked. In a small organisation such as ours, we sometimes need to swap treatment rooms for accessibility reasons etc, and this would have been a useful feature. It is a minor gripe, however.

Before deciding on which "booking" software to go with, I did a lot of research and tried several "free trials". Most of which left me lacking. None could provide the simplicity of "booking" for my more technically challenged users, combined with the complexity of managing multiple spaces, and even spaces within those spaces; except Skedda! Skedda does it all! And they have a very responsive customer service team that answers any questions that you may have in seconds, not days!

I have yet to find something about the Skedda software that I don't like.

We started using the free version of Skedda 3 years ago as a booking system for open outdoor beach volleyball courts in 4 different places. What we liked about Skedda was that it was really easy for new members to sign up and they could reserve court right away. It was also super easy to work with as an admin, setting up the venues and time slots, and even see how many booked over the year, and all this was in the free version.
So when we needed scheduling system for our business (indoor beach volleyball courts for customers to rent) there was no question that we took the business version of Skedda for our company.

Unfortunately Stripe which is the payment partner of Skedda does not offers service in our country, so we can not use the payment feature.

Sometimes in Theatre, we overthink what we need of a booking/scheduling system, I could list out everything after operating most types of facilities over the last 20 years but why, it's all here within Skedda. Ok, it may not all be in Skedda yet, but the bits we really need every day are. The simplicity in Skedda design is an art form in itself and this is what I can not fault and love.

We need to spend more time to find the Cons of Skedda, and in 2022 we are planning to work it to the point we find all the Cons, if any, and we will be back to let you know what we find!

Instant tailored booking and scheduling are the core strengths of Skedda. Customer details are easily accessible and data extracts are complete enabling reporting, invoicing and many other data reports to be easily tailored.

The only shortfall for me is the inability to store addresses against individual customers. They can be stored on bookings but moving them to the customer record would be perfect!