PayFocus Erfahrungen

We have been much more organized with our details around pay being kept in a central location

It was overall a very negative experience.

I enjoyed using PayFocus and the customer service staff was great!

Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed.

We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur.

All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

Worst product I have ever used to get my paycheck information. It does not allow you to reset your password at all and often just logs you out and locks you out.

Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

I have been very pleased with my interaction with BenefitMall. The knowledge and courtesy has been a plus in my learning of the payroll system. Our account representative is one of the best I have dealt with.

Ease of use, more affordable than some payroll companies.

My previous payroll company was changing employees every month and was constantly calling me to "up sell". Since I have been with Benefit Mall Payroll, I have had the same point of contact and only the most prompt responses to any concerns.

Pros: easy to use online platform- easy to update employee profiles/ if you have an issues your specific account rep can directly help you instead of going through 45 dial tone options/ account rep is always available, friendly and accommodating

Cons: The journal report from each pay period could be formatted differently. Just my personal preference to have it more reader friendly, some people don't read payroll reports regularly.

If you're not familiar with Crystal reports the reporting is a bit difficult to navigate through. I'm typically getting complaints from my finance department as to the poor reporting from the system and corrections to the reports take more time and effort for an automated system. As for a payroll administrator, it handles all the functionality I need it to, but I agree the reports are a bit much to filter through appropriately. Customer service can take more than 1 business day to respond to inquiries which is difficult in obtaining immediate responses/answers.

I recently switched from another payroll service. The switch was driven by cost. What has impressed me most about Benefit Mall is that I am getting every bit as good a service both in terms of customer support and online efficiency and ease of use. All this while saving $1800 a yaer in service fees. This makes me very happy I switched to Benefit Mall

I have had a great experience with Payfocus! I am not very tech savy and have found it very easy! The customer care over the phone, in person, and via their online chat has been very helpful and went out of their way to help me navigate anything I couldn't figure out myself. We just filed our taxes and it was a breeze! It was great to have access to all the reports we needed. I am very pleased with Payfocus!

I've been well taken care of along the way.

I've been working with BenefitMall since Oct 2014. I was kind of thrown into working with payroll at my company and was very nervous about it at the time. However, it has been a wonderful experience, everyone was VERY helpful and patient with me during my learning curve. Anytime I have a problem their CS is on top of it and have helped me and our company time and time again!!

I was referred to the payroll system by KeyBank. They made it sound like it was another fine service offered by Key.

I have been very pleased with BenefitMall. Our payroll specialist is extremely helpful and always responds to any questions or requests I have right away. Our payroll is accurate and our office loves knowing we can count on BenefitMall! Thank you!

We have been using this payroll platform for many years. It is easy to use. There are a few functions that require the customer service rep to do for us, but as of late, their response has been very quick so it is not an issue.

I would not call myself a computer savy person, yet I found the software easy to use. Also, the internet customer support is excellent, which is refreshing now a days because good customer service is hard to find.

Our small law firm was handling its payroll in house for the past three years. We switched to BenefitMall and have never looked back. The online portal is extremely intuitive and easy to use, but small issues do arise - particularly for folks who are new to the system. When that happens, US-based customer service reps are only a quick phone call away.

Our small business has been using Benefit Mall (previously Compupay) for several years now and they give us the same professional service they would give a larger corporation.