SentricHR Erfahrungen

I like that I have all my information in one place and how the applicant tracking system information flows over when a person is hired.

I don't like that things are not as easy to find anymore. We always have problems pulling accurate reports, such as active employees. There are always employees missing even though we show them as active. Little things like that. The format is not as welcoming or easy to figure out.

Really enjoy how intuitive this system is!

Very user-friendly software! I have ran into very few technical issues.

I like that the software has a nice appealing layout. It is easy to use and easy to navigate. I like that employees can go into the software and request their own days off and view their own paychecks. I love the technical support team - they are always so patient and understanding. They are there to help you learn the software.

I think the reports are a little hard to understand at first. Setting up benefits can be a little troublesome until you know what you are doing. While some functions are user friendly some functions take instruction and practice. This is not meant not deter any potential users, keep in mind that Sentric has amazing customer support. They will call and walk you through any procedure.

System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.

We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).

I have found Sentric to be fairly easy to use and your reps are generally pretty quick to respond to questions.

I think that sometimes questions or requests are lost in translation when it comes to email. There have been times when what I have attempted to communicate has not being interpreted correctly. That can be frustrating, although you do have some reps who will pick up the phone and call to be sure that everyone is on the same page.
We have learned allot about the software through trial and error. There are probably many more benefits to using your program that we just have not figured out yet. It would be very nice if you would offer more training in all the aspects of using Sentric.

The support team is the best! They are very responsive and correct any issues on a timely basis.

The reporting is a little lacking and could be easier to develop you r own reports. and make it easier to build and use the fields in the system to build reports.

The features that are most important to me are the reporting and viewing a user. You are able to make an ad hoc report with all the information in the system. You can also view the user to see what they see . This makes sure they are set up correctly.

If you create an ad hoc report with to much information it can take a long time for it to produce. This does not happen to much anymore but did when I first started. (Might have been user error).

The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.

I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.

The customer support. Two prior software providers were used, both with awful customer support. Sentric HR goes above and beyond in this regard.

I missed out on the original implementation so I played catchup a bit at the beginning, but the support staff mor than compensated for that.

The customer support is fantastic! Always helpful and friendly! The software continues to be upgraded and adapted as business needs change.

The reporting features could use some improvement with ease of use and functionality.

Ease of operation - Easy to understand reporting system. Easy to navigate in the system to find information that you need.

The change from one contact person to the support team. Can't get some reporting items to run how we would like them to be. And not being able to change our GL without being charged.

i love it for managing payroll and benefits. The Sentric support team is always helpful, responsive and
supportive

i wish there was more cross-functioning between the SentricHR software and the AOD Time and Attendance

customizable, many options, completes the following functions: payroll, benefits, qualifications, employee profiles, talent management, reports, attendance, notifications, and is user friendly once you get to know the system

When something isn't customizable and you have to wait for your next upgrade in order to possibly get it.

Very user friendly. Our employees are able to use. The mobile app is a huge plus for our employees so they can view their pay stubs, schedule, etc.

There are some features we wish Sentric had that Sentric is not capable of doing. The customer service is lacking at times.

Payroll process is pretty fast once you have proper instructions on using the software. Customer support is readily available for issues that arise.

Not very intuitive, need specific training on basic features. Reporting is lacking. Need customer support on a regular basis.