--- description: Ausführliche Erfahrungsberichte zu MasterControl Quality Excellence mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche MasterControl Quality Excellence mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MasterControl Quality Excellence Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Audit Software](/directory/470/audit-compliance/software) > [MasterControl Quality Excellence](/software/104305/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.getapp.de/software/104305/mastercontrol Seite: 1 / 23\ Weiter: [Nächste Seite](https://www.getapp.de/software/104305/mastercontrol?page=2) > MasterControl ist ein elektronisches Qualitätsmanagementsystem (eQMS), das den FDA-Vorschriften und ISO-Qualitätsstandards entspricht. > > Bewertung: **4.5/5** von 534 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 534 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: MasterControl - **Region**: Salt Lake City, USA - **Gegründet**: 1994 ## Gewerblicher Kontext - **Startpreis**: 25.000,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Französisch, Japanisch - **Verfügbare Länder**: Australien, Belgien, China, Deutschland, Dänemark, Finnland, Frankreich, Irland, Island, Isle of Man, Italien, Japan, Jersey, Kanada, Malaysia, Neuseeland, Niederlande, Norwegen, Philippinen, Polen und 12 weitere ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Formulare - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Audit Trail - Auditplanung - Aufgabenmanagement - Auftragsmanagement - Automatisierte Terminplanung - Berichterstattung / Analyse - Berichterstattung und Statistik - Beschwerdemanagement - Betriebsrisiko-Management - Compliance Management - Compliance-Verfolgung - Corrective and Preventive Action (CAPA) ## Integrationen (3 insgesamt) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Audit Software](https://www.getapp.de/directory/470/audit-compliance/software) ## Ähnliche Kategorien - [QM Software (Qualitätsmanagement)](https://www.getapp.de/directory/144/quality-management/software) - [Compliance Software](https://www.getapp.de/directory/243/compliance/software) - [Risikomanagement Software](https://www.getapp.de/directory/246/risk-management/software) - [GRC-Tools (Governance, Risikomanagement und Compliance)](https://www.getapp.de/directory/251/governance-risk-compliance-grc/software) - [Dokumentenmanagementsysteme](https://www.getapp.de/directory/284/document-management/software) ## Alternativen 1. [Isolocity](https://www.getapp.de/software/124867/isolocity) — 4.6/5 (65 reviews) 2. [SafetyCulture](https://www.getapp.de/software/102403/iauditor) — 4.6/5 (354 reviews) 3. [QT9 QMS](https://www.getapp.de/software/105047/qt9-quality-management) — 4.8/5 (123 reviews) 4. [Qualio](https://www.getapp.de/software/100136/qualio) — 4.5/5 (129 reviews) 5. [Dot Compliance](https://www.getapp.de/software/130667/dot-compliance) — 4.4/5 (94 reviews) ## Nutzerbewertungen ### "Connected and Compliant eQMS" — 4.0/5 > **Sara** | *18. Oktober 2023* | Pharmazeutika | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. > > **Nachteile**: My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. > > I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. ----- ### "Mastercontrol QX" — 5.0/5 > **Michele** | *8. Oktober 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. > > **Nachteile**: While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training > > Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. ----- ### "MasterControl Quality Excellence for Life Sciences" — 3.0/5 > **Verifizierter Rezensent** | *25. Juli 2025* | Medizinische Geräte | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: - Strong audit trail and compliance features help meet regulatory requirements such as 21 CFR Part 11 and EU Annex 11. - Provides a unified platform for document management, training, and electronic forms across quality processes. - Includes validation documentation and protocols that can ease system adoption and regulatory readiness. - The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it. - The Customer Café provides a space for knowledge-sharing and collaboration across the user community. - With the right configuration and internal ownership, MasterControl can serve as the backbone of a quality management system. - Recent product development efforts are the most significant in years and show promise. Many of the current challenges may be growing pains as the platform evolves. > > **Nachteile**: - Support is slow to respond and often unwilling to address known issues. - Updates are unpredictable and often introduce new issues. - The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same functionality. - The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability. - Implementation requires deep expertise. The system’s complexity and inconsistent documentation make it easy to create structures that become difficult to scale or maintain. Without careful planning, it can devolve into a digital repository that’s hard to navigate or utilize effectively. - User experience is poor. Updates sometimes reduce usability. Feedback from end users across departments is mostly negative. - Standard reports are unreliable and often blamed on a third-party. - Advanced reporting capabilities require purchasing an additional module, even though MasterControl has acknowledged limitations in the default reporting tools. - Documentation and training resources are often outdated or inaccurate, which can make onboarding and self-support more difficult. - Collaboration within the platform is limited and cumbersome. Many users resort to external tools for effective collaboration. - The system has a steep learning curve. Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge. > > We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to evolve with a growing or changing business. Over time, this leads to accumulating technical debt and diminishing returns. The recent shift to cloud hosting has introduced additional friction, making previously simple tasks more complex or requiring engagement with their services team for additional fees. Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations. With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely. The changes force us to redesign and restructure the system and our processes around their pricing constraints rather than process efficiency. The transition to named user licenses has been deeply disruptive. The model is fundamentally misaligned with how users engage with the system, especially within the Process module, and directly breaks some of our core quality workflows. Restoring functionality under the new model would require a significant financial investment, amounting to nearly a 300% increase in our costs just to maintain parity with the on-prem setup. For long-term customers, this feels less like a product evolution and more like a forced upsell. Although MasterControl has made major investments in developing a next-generation platform, it feels like this has come at the expense of maintaining and improving the current system. Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way. As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations. Better support, accurate documentation, and a genuine commitment to helping customers succeed with the platform as it exists today would go a long way. ----- ### "Decent eQMS with room for improvement" — 3.0/5 > **Sheshank** | *6. März 2026* | Biotechnologie | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Documents and Training Modules are straightforward and easy to use. The ability to capture multiple quality modules in a single solution. > > **Nachteile**: Supplier, Audit modules have several limitations and are not user friendly. Users complain about searches too. > > It's a decent Electronic quality management system with room for improvement especially in areas such as Supplier, Audit management ----- ### "Mastercontrol admin" — 4.0/5 > **Karen** | *8. Oktober 2025* | Medizinische Geräte | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: One source of truth for documents. Great way to train all employees to the SOP‘s and work construction. > > **Nachteile**: The system is sometimes unstable. Some of the redundancy in the collaboration step could be reduced. > > The system is easy to use and easy to implement once you understand what is needed. The online documentation points you to where you need to go. ----- Seite: 1 / 23\ Weiter: [Nächste Seite](https://www.getapp.de/software/104305/mastercontrol?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/104305/mastercontrol) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten