MasterControl Quality Excellence Erfahrungen

MasterControl Quality Excellence

4,5 (411)
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Unternehmensqualitätsmanagement.

Gesamtbewertung

4,5 /5
(411)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,2/5
Bedienkomfort
4,1/5
Kundenbetreuung
4,5/5

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411 Bewertungen

Emmanuel
Emmanuel
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great eQMS for regulated industries.

Bewertet am 17.10.2023

Quality Excellence has been core to our culture of quality.

Quality Excellence has been core to our culture of quality.

Vorteile

Ease of use and integration with products.

Nachteile

Out of the box solutions may be hard for end users to adopt.

In Betracht gezogene Alternativen

Dot Compliance

Warum MasterControl Quality Excellence gewählt wurde

Cost and integration

Gründe für den Wechsel zu MasterControl Quality Excellence

Integration with Mx
Rachael
Rachael
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

MasterControl - Where Quality Changes Everything

Bewertet am 14.5.2020

Vorteile

We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.

Nachteile

Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.

Yvonne
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Review of MasterControl Quality Excellence

Bewertet am 30.4.2024

Good. However, some terminology can be difficult to understand.

Good. However, some terminology can be difficult to understand.

Vorteile

Once set up it was easy to use. The workflows are set up very well that the documents always route correctly.

Nachteile

FBS system very hard to set up
A lot of built in templates e.g. NCR, Dev, CAPA etc does not suit all business needs. Cannot customize unless have AQEM

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Forschung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Quality excellence review

Bewertet am 14.5.2024

Vorteile

Everything is in one place and is auditable

Nachteile

It is not easy to train out, nit an easy user interface

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Flexible & Scalable Modern Quality Management System

Bewertet am 26.2.2024

Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and...

Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and has helped us stay at the forefront or compliance. It has removed a lot of manual work and given us confidence in regulatory inspections.

Vorteile

MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.

Nachteile

There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.

Asger
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Feedback from ADA - Bioporto

Bewertet am 30.4.2024

The system is capable of being configured in may different ways.
The BioPorto configuration is may...

The system is capable of being configured in may different ways.
The BioPorto configuration is may not be ideal. but I believe that it has all the needed functionality.

Vorteile

All features consolidated in one system.

Nachteile

Not easy for new users to get introduced to MC.
Support site and use

Jovan
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

MasterControl Qx

Bewertet am 15.5.2024

Vorteile

Closed loop system, visibility of data, integration possibilities

Nachteile

It takes time ro retreive search results

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Tabak
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great product

Bewertet am 15.5.2024

Vorteile

Easy to customise according to your needs.

Nachteile

Not intuitive for first time users of
New processes.

Katarzyna
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Easy software

Bewertet am 14.5.2024

Vorteile

Very user friendly software. Easy to set up workflows and manage documents

Nachteile

The speed of searching various documents could be faster.

Mary
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

MC Review General

Bewertet am 15.5.2024

Vorteile

Easy to use and understand what to do from a user perspective

Nachteile

Admin work can be cumbersome due to so many possibilities

Phyllis
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A complete eQMS system

Bewertet am 18.10.2023

Vorteile

It's relatively easy to setup and use. The MasterControl team really listens.

Nachteile

It is expensive, but on par with other systems. Still waiting for a validation module.

Jared
Gesamtbewertung
  • Branche: Biotechnologie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

MasterControl is a very good QMS solution

Bewertet am 21.11.2022

Overall, I'm very satisfied with MasterControl

Overall, I'm very satisfied with MasterControl

Vorteile

MasterControl is easy to use and has great functionality

Nachteile

Some functions are not as straight forward as they could be, and somewhat counter-intuitive

Jeremy
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

MasterControl

Bewertet am 31.8.2023

Frustrating more than anything, primarily relating the cons listed. I inherited the system in a...

Frustrating more than anything, primarily relating the cons listed. I inherited the system in a state that would have worked well on a small scale during initial adoption, but was completely unmanageable at scale. After years of cleanup, it's working better for us, but the system still leaves much to be desired, and after 5+ years of using it 5 days/week, I can tell you not a day has gone by that we don't experience a bug. Fortunately, they're rarely critical. As stated in the cons, it gets a passable performance, though it could be easily improved if they took the time to do so.

Vorteile

The best feature of MasterControl as a whole is the process module. Process module allows custom electronic form development and allows custom routing for those forms. While it can be improved, it's a great tool, and in my opinion, MasterControl and most customers are not realizing its potential, but we do. 80% of our records are generated in the process module.

Nachteile

There are a number of factors that all seem to coalesce to create a system that can easily become unmanageable. Those are poor documentation related to best practices that isn't easy to find or well communicated by MasterControl, lackluster support, and an already confusing user platform with a generally poor user experience. There are number of small improvements that could be made that would greatly improve user experience, but MasterControl rarely seems to develop enhancements. I've used several versions over the years, and in most cases, the user experience got worse, not better. Providing clearer/more readily accessible documentation, better support and recommendations for admins during initial setup, and making some small quality of life changes would really go a long way. With that said, that software meets all baseline requirements in satisfactory way.

Charles
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Product and Customer service

Bewertet am 5.2.2024

The customer service and technical service has been excellent!! I've never worked with a friendlier...

The customer service and technical service has been excellent!! I've never worked with a friendlier or more helpful partner. The overall experience with MasterControl has been superb!!

Vorteile

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

Nachteile

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

Tyler
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Decent Document/Training module

Bewertet am 11.9.2023

MasterControl works as a document management and training module. It is not as robust as I would...

MasterControl works as a document management and training module. It is not as robust as I would like but it is relatively easy to work with. The customer service is above average.

Vorteile

The strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.

Nachteile

The weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.

Elias
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Paper to MasterControl user

Bewertet am 17.10.2023

Excellent, we are going into Mx in 2024

Excellent, we are going into Mx in 2024

Vorteile

Ease to use and customize, being able to track progress and audit trail

Nachteile

It took a bit of time to create the base line for migrating all doc from previous platform

In Betracht gezogene Alternativen

QCBD

Zuvor genutzte Software

Intelex Quality Management Software

Gründe für den Wechsel zu MasterControl Quality Excellence

Capability to keep growing
Adam
Gesamtbewertung
  • Branche: Biotechnologie
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Promising but needs more

Bewertet am 12.2.2024

Vorteile

First and foremost, it has a great user interface. Certain elements like the task list and document explorer are accessible and easy to navigate.

Nachteile

The workflow builder is quite limited. You either have to rely on MasterControl's prefab workflows or try your hand at building your own (which is quite complicated) and forego MasterControl's support on those forms. There is a new platform for building these forms/workflows, and I am hopeful that it delivers a satisfying product.

Wendy
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Total Quality Management with One System

Bewertet am 31.8.2023

Interconnecting all apsects of quality management in one system, and allowing them to speak to one...

Interconnecting all apsects of quality management in one system, and allowing them to speak to one another. For example, a CAPA raised from an Internal Audit uses two different modules in the system, but the full traceability of the event remains linked.

Vorteile

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Nachteile

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Sarah
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Broad Quality Management System.

Bewertet am 12.9.2023

Quality records are easy to maintain.

Quality records are easy to maintain.

Vorteile

Applicable throughout our company. Easy to develop forms as work-flows.

Nachteile

Training does not allow for open-ended review and comment. Exams are limited to multiple choice, true/false, matching, sequencing or numeric answers only.Users can be added to tasks without having roles assigned by a system administrator.

Aubrey
Gesamtbewertung
  • Branche: Biotechnologie
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Increased compliance and efficiency

Bewertet am 18.11.2022

The overall experience has been great. The pros much outweigh the cons. We are looking forward to...

The overall experience has been great. The pros much outweigh the cons. We are looking forward to MasterControl expanding features even more and learning how to better use our existing ones.

Vorteile

Document control has been the most impactful. We are not losing documents, manually tracking them down, and can now approve from anywhere. Our compliance has dramatically improved and also our efficiency.

Nachteile

There are still some gaps in features to make a quality system entirely paperless. We are not able to transition logs over because they don't entirely fit anywhere. FBS forms do not have the functionality we are looking for. We use Mx a lot as fillible forms for things such as donor screening and QC testing where more calculations and documentation are required.Configuration can be difficult depending on who the consultant is. You get a broad range and a different experience with each different person, some more pleasant experiences than others.

Lindsey
Gesamtbewertung
  • Branche: Biotechnologie
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

MC Review

Bewertet am 18.10.2023

I am the sysadmin and have learned a lot about the system. I think it is a powerful tool once you...

I am the sysadmin and have learned a lot about the system. I think it is a powerful tool once you know how to use it.

Vorteile

It routes our documents along a workflow and it allows us to manage training in one platform

Nachteile

If a user hasn’t had a lot of experience with the system, they easily get lost.

In Betracht gezogene Alternativen

TrackWise

Warum MasterControl Quality Excellence gewählt wurde

We could not manage training in our old DMS

Gründe für den Wechsel zu MasterControl Quality Excellence

It’s features and the price
Serenity
Gesamtbewertung
  • Branche: Kunststoffe
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Daily User / Master Control Administrator

Bewertet am 22.9.2023

I have setup, maintained and used multiple training database systems, this one is very basic and...

I have setup, maintained and used multiple training database systems, this one is very basic and for the most part user friendly. The reports needs to be more user friendly. There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities.

Vorteile

Master Control is a user friendly, real time data management system.

Nachteile

There are 2 cons to Master Control (both reports related); running reports is NOT user friendly and report layout is not detailed enough.

Babs
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

MasterControl's Robust InfoCard System Shines, While JReports Falls Short in Managing Large...

Bewertet am 25.1.2024

Vorteile

MasterControl offers a robust InfoCard system that spans across various modules, enhancing the overall user experience. Document InfoCards effectively consolidate document files and associated metadata, providing a comprehensive overview, including document number, type, subtype, and custom fields

Nachteile

Unfortunately, my experience with jReports leaves much to be desired, particularly in its ability to handle large volumes of data. As someone who regularly deals with datasets comprising millions of lines, I found JReports to be quite inadequate in meeting the demands of such extensive data processing.

William
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

MasterControl Qx is a great tool for compliance in documents management

Bewertet am 17.10.2023

Vorteile

Integration into other hubs in MasterControl

Nachteile

Some of the confirmations can have better data sharing and reporting.

In Betracht gezogene Alternativen

SAP BusinessObjects Business Intelligence

Gründe für den Wechsel zu MasterControl Quality Excellence

Integration
Clayton
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Enough for any regulated industry

Bewertet am 31.3.2021

MasterControl provided us everything we need for employee training. Use of paper records is not...

MasterControl provided us everything we need for employee training. Use of paper records is not only impossible to control with a growing facility, it is a regulatory risk. The software is easy to use and definitely worth it. I can't speak to the report management side of it but I imagine it gets the job done as well based on what I have seen for training.

Vorteile

Plenty of features available, including CCM, CAPA, NCR and more. We mainly use it for management of employee training. Previously, we used a paper based training system. MasterControl is easy to use from a management side and the user end. Our employees got it right away and it worked like a charm at our facility. When new trainings are ready, they immediately get assigned.

Nachteile

Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.