MasterControl Quality Excellence Erfahrungen

Ease of use and integration with products.

Out of the box solutions may be hard for end users to adopt.

QMS required training verification and retention

The difficulty in transitioning to new upgrades.

MasterControl offers a robust InfoCard system that spans across various modules, enhancing the overall user experience. Document InfoCards effectively consolidate document files and associated metadata, providing a comprehensive overview, including document number, type, subtype, and custom fields

Unfortunately, my experience with jReports leaves much to be desired, particularly in its ability to handle large volumes of data. As someone who regularly deals with datasets comprising millions of lines, I found JReports to be quite inadequate in meeting the demands of such extensive data processing.

- Easy to configure and modify when necessary
- Very responsive customer service

- Process module is not very customizable (When customized, lose MC support if "breaks" during update)
- Jump start package created a mess for our documents module

MasterControl is easy to use and has great functionality

Some functions are not as straight forward as they could be, and somewhat counter-intuitive

What we liked most about this product was the ease of use for employees

The training module can be a bit cumbersome to use

The ability for tracking is great. We are able to link different types of forms together as needed.

Currently, the configuration and building of quality workflows is difficult to change. That is being changed soon with the release of AQEM though!

MC is willing to continue to update and upgrade their tool.

Attrition of Tech Support causes some inconsistencies in support.

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

I like the ease of use and functionality across all departments in the organization.

It is a bit complex it set up. There is a lot of flexibility and some of the naming conventions confuse my team.

The supplier module, if set up correctly, allows the firm to set up all the various suppliers and link them to one another. The linking feature allows us to build a picture of the supply chain. Be sure to set up specific "Infocard" numbering schemes that match the various suppliers. For example, "Manufacturer-0001", "Vendor-0003", "Packager-0004". This way, when you link the infocards, you will immediately know the the entity is prior to opening the infocard. The ability to add custom fields is absolutely critical.

The contacts field needs a persons title field. Currently have to add the title next to the name of the individual which does not contain enough characters.

I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow.

The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service.

Great customer support. They listen to their users and implement solutions suggested from them.

The lack of cohesion between the different modules, e.g. Tracking, Documents, and Training

Integration of all the modules - easy and usable

Nothing that I can think of, we are very happy about the product

Going through integration now. Team is very helpful.

Going through the integration now. Nothing to report on least.

I don’t have to think about my EDMS. The system features assure compliance and efficiency.

Training features are frustrating in the sense that documents are inaccessible to users who have not completed a training task.

It is easier to maintain than a bespoke QMS

The lack of configurability pre AQEM which we haven’t implemented yet

Validation on board, easy API Integration, QMS, and MES combined

EMEA backend support would be great, US support can sometimes take a while due to time difference

One eco system, training and now the ability to do insights.

It's starting to look dated. Searches and results are limited.

I love that MasterControl works toward being a one stop shop for everything quality.

Troubleshooting can be difficult with less tenured front line service staff.