Starboard Suite Erfahrungen

I like the intuitive Control Panel. It didn't take long for me to really dive into the settings and with some excellent customer service and the help of the Starboard Team, I felt really comfortable using Starboard Suite to its full potential. The Starboard Team does an excellent job setting up the software so its turn key ready for use. The communication and promptness of their staff is by far the best of any company I have dealt with these last few months. (and I've dealt with way to many lately it seems).
I also really like how clean the customer Interface is. It's very well organized and simple enough for Grandma and Grandpa to use with their new Smart Phone...
There are plenty of other features that I enjoy the software... There are really too many to list...
Don't hesitate if your shopping around for a reservation software... Do your self a favor and check out Starboard Suite and you won't have to waste your time with the Competitors.

Zero Cons... any of the minor issues I've had have been quickly addressed and most of the time, it was just my own misunderstanding of how the software works or responds. A little bit of coaching from the staff and the issue what ever it may have been becoming non-existent!!

D3 Solutions has made our transition from FareHarbor seamless and care free. Their thorough support has made creating our perfect reservation platform a dream come true. The system is easy to operate and with our staff of crew ages 15-70 was easy to train and understand. Their patience with our crew as they transitioned to Starboard Suite from our previous provider was unmatched and the continued support is exceptional and comforting. I love to tell my fellow business owners about this amazing company!

At first it was a stretch to do exactly what we needed as boat rental company business with a very specific need but they were able to meet our expectations and exceed them.

Very easy, cheap, and great communication

up to date features and connections with affiliates

Ease of use. A lot of features.

I would like to be able to make mass changes to mass event adds that I had done in the past.

I left Fareharbor for SRBD for two reasons. The fee that charged per person is more reasonable and the ability to quote out charter dates with contracts. For the most part, it does everything else you need, and in some cases more.

The online widget isn't as customizable as I would like. The calendar is good and looks decent, but the user experience could be improved.

I liked best being able to reach out to [SENSITIVE CONTENT HIDDEN] et al. frequently and have them get back to me fast. And not only fast but [SENSITIVE CONTENT HIDDEN] and the team was very willing to implement new things particular to my business that helped me out.

I would like the interface to be a little less cluttered. Maybe there's a way for me to make it look nicer to customers but with the two boats currently we charter having the double schedules can be a little much for the customer.

The support is highly responsive and always exceedingly helpful. They are constantly developing and adding new features as well.

Some functions are not completely intuitive for someone who isn't highly technologically minded to access. They are there and actually easy to use, but sometimes I need to be pointed in the right direction. Luckily the support is there to do that quickly.

It is incredibly intuitive. We are a seasonal operation, and have a large reservations team to train in a short amount of time. Starboard has cut down on training time. I also love the viewing options available - by week, by day, by resource, by event types, etc. The fact that it is cloud based and can be accessed from anywhere. The support team is incredibly responsive to our endless questions/requests.

So far anything we had issues with, the support team has been able to walk us through solving it or adding something new. Not being able to copy and duplicate a private booking over multiple dates is the only thing left on our wish list.

I like working with smaller companies that have excellent customer service. I was tired of having to explain my business and needs over and over again to account reps, which is not Starboard’s business model. Starboard markets to boat tour companies, which is not what my tour company does, but it has everything I need. I’m grateful to have found a ticketing home here. Nice, thoughtful people and robust updates. And at a lower price that doesn’t worry me when passing along ticket costs along to customers.

Starboard is a hands off system in terms of setup, so doing this during low season is key.

I love how it is now colour coated so all of our tours look differently and it is easier to tell what you are looking at.

I dislike how you cannot see the price of tours without going through the booking of a tour. I honestly cannot think of many things that I dislike regarding the software.

Starboard is very user friendly. Its easy for people to learn even if they aren't great with technology. Navigation through the site along with changing trips and such is uncomplicated and in our busy environment you need that. Whenever we have needed help or to change something it gets done right away there's no hour plus wait on the phone. All in all I would definitely recommend it to any company.

Starboard is a great tool to organize and facilitate costumer service. This platform is very intuitive and easy to use, everything we need we can find pretty fast. Thus, when we have costumers on the phone or in the store it doesn't take long to make a reservation, payment, changes, and anything we need to complete our bookings and check-in. In addition, Starboard made my first shifts at work way more comfortable as I learnt how to use the platform couple minutes after using it. Yet, there is also something new to learn, as it updates and improves when it needs! Starboard makes life easier for everyone, no matter age and work.

There is only one little thing that I had a not so positive experience. My first time using it, I was changing a reservation and then after the necessary changes I thought I was back on the platform, but I was still on the "change reservation mode". I almost messed it all up, when booking other costumers, as I was still in a costumer's reservation.

My coworkers and I had a short tutorial on how to use starboard and we haven't had any issues since!

You have to remove items without saving them in order to interact with the schedule

It is user friendly, and I like that it tracks all movements. I also appreciate the installation of the workstations, that was absolutely necessary for our operation!

I would like the retail portion to be better so that we could sell tours and gifts in the same program. I would also like to see the entire day on the calendar view, not a whole week at a time.

This platform is very customizable and easy to use, it's really all you need and their support and customer service is amazing! Always answering right away and doing their best to please and solve the clients problems, even creating new programming to solve my specific needs. I would recommend that to anyone, except for my competition, of course!!!

It is a little bit more expensive than i was willing to pay, specially considering we are a new business, but so far so good.

It’s easy to use and modify reviews without trouble.
Easy access to everything you need

Sometimes editing reservations can get confusing because you have to quit every time you do one.

We were completely unaware of what we needed, or even what we wanted, in a software for our new startup business. At Red Boat Water Tours, LLC, when we sit around our corporate offices, we're literally sitting around our kitchen. When I converse with Michael at Starboard, I get the same intimate image of their company and that is comforting.

Easy to use. Very easy to find my way around the system. It is great to locate a client at any time.
I like that I can put in a clients name, company name or client number for easy location. I like that we can bring up one vessel at a time, as it makes it easier to check while on the phone.

I would like the bookings that are tentative, color coded, so it would be easy to tell that it is not a confirmed booking. It would be great to color code, tentative, confirmed and Bus tours , as we have so many. It would help at a glance to see what we really have booked.

Very easy to use! I can easily navigate through it to do what I need to do.

I wish there was a mobile friendly version that was easier to access from devices other than laptops.

I like being able to see when I have tours and how many people with names

When using filter it does not keep it filtered when I come back

Support and quick solutions to issues. Great communication.

Still growing so some ideas or visions are out on the horizon still. Not necessarily a con but undetermined.

Great support, easy to use

needs to reflect actual ferry services a bit better. There is no dropdown in this form for Maritime Transportation!

That i can easily see who is booking tripa

I do not like that when in the calendar it reverts to the earliest day not where i was

The software was easy to use and easy to access. It was easy to pull up records pertaining to ticket dates linked to whomever purchased the tickets. Another pro is keeping peoples sensitive information private and secure

not automatically refreshing when tickets are sold
font and interface a little small, but it's not cluttered