Insight Erfahrungen
Insight
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137 Bewertungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Love love insite
Bewertet am 4.11.2016
Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never...
Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never condescending. A special thanks to Tara Woleben, who was so gracious with me!
Vorteile
Everyday ease. Great customer service
Nachteile
Features that seem too complicated. Whish someone could personally come down to explain
Antwort von Syntec Business Systems
Buffie, Thanks for the review. While it would be nice to be able to personally visit every one of our clients to show them all the features, that might get a little expensive and time consuming. However, our support staff can log in to your computer over the internet and show you any of the features you are confused about to ensure that you are able to fully utilize the software and reap all the benefits. Just call customer support whenever you have some free time and they can go through it with you.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent Salon Software
Bewertet am 25.10.2016
The software is feature rich but most importantly (coming from an IT background myself), the...
The software is feature rich but most importantly (coming from an IT background myself), the support is absolutely the best! It can be a little "clicky" esp in Reports, but I am very happy overall.
Vorteile
It does what I need, is fairly intuitive, and is feature rich.
Nachteile
Reports, which I use quite a bit, is a little clicky, especially when printing. I wish there was a way to regulate all the confirmations when printing and just be able to click once for things (i.e. selecting a Stylist). Also, sometimes I have to hunt for things (i.e. confirming the appointment for an online booking).
Antwort von Syntec Business Systems
Thanks for the review, Bill! We'll take your suggestions into consideration as we continue to optimize the user experience.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Seems like a lot of extra steps could be eliminated.
Bewertet am 2.8.2017
Run entire salon business on it. Keeps track of everything in and out of drawer. Makes closing...
Run entire salon business on it. Keeps track of everything in and out of drawer. Makes closing drawer very easy to justify and balance.
Vorteile
Color coding of services, double booking feature, keeping all info in one place, business reports good, end of day checkout easy.
Nachteile
All the extra screens that pop up that are unnecessary. Things could be simplified. Checkout is to time consuming.
Antwort von Syntec Business Systems
Hi Terry, thanks for the review. Depending on the way your system is set up, it is possible to only show the summary screen which asks for the tip amount and also offers the option to rebook. Please give our Support team a call (1-800-805-4532) and we can help streamline your process.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Insight has been a great software change for our salon. It is keeping us more organized! thank...
Bewertet am 1.8.2017
My inventory and sales are more organized, it has helped train my clients with the world of...
My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls... Tech support is always there to answer my questions and I really appreciate that! Hoping the phone app gets improvements to prevent crashing, otherwise, we are happy with Insight!
Vorteile
We like the ability to pull multiple reports, and the detail in which you can record items. Customer Support has always been very helpful and I appreciate that tremendously!
Nachteile
The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price.
Antwort von Syntec Business Systems
Thanks for the review, Brittanee! Please give our Support Team a call at 1-800-805-4532 so we can look into the trouble you're having with the mobile app. Also, we recently announced "Insight Deluxe Cloud" which includes text messages with your monthly subscription. Check it out on our website!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Working through an apple can have it's challenges
Bewertet am 6.3.2017
I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion....
I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion. I also find there is extreme wait times for support when calling sometimes. I know this tends to be the norm for most support numbers however; I found it much faster when I first signed on with Insight than lately. I find there is also some issue when using apple with Insight. Challenges hooking up to certain hardware. The cloud version didn't even allow me to use my barcode scanner anymore. Super frustrating. Overall Ok value for the price but definitely lacks some of the seamlessness other companies have. If I were to expand, I'd likely shop around.
Vorteile
Email reminders
Nachteile
The inability to use seamlessly with any Mac product with the exception of the iPhone App.
- Branche: Kosmetik
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Good to not have monthly fees
Bewertet am 25.10.2016
I enjoy using insight. It is very easy for my employees to nativagate. If there is ever something...
I enjoy using insight. It is very easy for my employees to nativagate. If there is ever something that we can't do we can always contact them and they will walk us through using new functions.
My favorite part is owning the software and not having to pay a monthly fee.
Vorteile
The ease of the layout. Auto Responders
Nachteile
Tips are not incorporated into the credit card forms. We have to ask prior to completing the purchase.
Antwort von Syntec Business Systems
Thank you for your review. The new EMV (chip & pin) card payments allow for your client to select the tips (% or $) on the actual pin pad device at the time of the transaction so you will no longer need to ask. You can contact us or your processing company to upgrade your payment processing to the EMV standard at any time.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Love this product
Bewertet am 19.2.2017
I have been using Syntec for almost 10 years (back when it was called Insight) anytime I've called...
I have been using Syntec for almost 10 years (back when it was called Insight) anytime I've called customer support if they don't answer the phone right away they are quick to get back with you and take care of your problem. We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company. The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price!
Vorteile
The price and how easy it is to use.
Nachteile
I would have to say if there's something about this product I don't like I haven't found it yet.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Have been using Insight for years, as a staff member and now a salon owner!
Bewertet am 19.12.2017
Vorteile
Easy to use and keeps track of all my book keeping and inventory. I like how I can segment all my products and services.
Nachteile
The cloud version sometimes has a black-out, which is annoying, but is very rare. Not a big fan of the phone/table app, as it doesn't allow easy touchscreen access
Antwort von Syntec Business Systems
Thanks for the review, Hannah! As you mentioned, any outages are very rare. Our uptime is above 99.95% but we're working to improve on that further. In regards to the mobile apps, please contact our Support team (1-800-805-4532) so we can resolve any issues you may be having and to make any adjustments to improve the experience.
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Archaic platform and terrible customer service...
Bewertet am 25.6.2018
There are many better options out there that are more with the times.
There are many better options out there that are more with the times.
Vorteile
When I first started with them in 2010 they were a bit more affordable than other options out there. Now there are many more options available.
Nachteile
Their platform looks like it is from the 80's, it feels very outdated. When I spoke with customer support about this they said they had been around for 25 years and had no intention of changing. when I needed customer support, even though I often needed it only because of issue that was because of the software, not me or my staff.
- Branche: Übersetzung und Lokalisierung
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
I really love this program it !!
Bewertet am 5.11.2016
This program has made my life so much easier. I love that I can be at home and book appointments...
This program has made my life so much easier. I love that I can be at home and book appointments on my cell phone. I do wish texting would be included in the yearly fee . I always can get someone if I'm having troubles they are friendly and very helpful. I now spend more time with my family rather than praying my taxes are correct or my payrolls is . My taxs lady loves me know that all my reports are done correctly and it makes her life easier
Vorteile
Making apt on my phone
Nachteile
all the updates sometime I'm home and my app won't work because of updates . I also wish it was quicker to book on my cell it's a lot of steps
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
I used this software for the 10 years that owned my day spa and loved it!
Bewertet am 19.7.2018
Ease of running my day to day business as a salon and day spa.
Ease of running my day to day business as a salon and day spa.
Vorteile
My favorite part of the software would have to be the appointment book feature. The appointment book made it so easy to schedule appointments and had plenty of resources that helped us stay organized and not double book services.
Nachteile
My least favorite part of the software was probably the payroll feature. Although it kept track of everything as it should, it was not always kept up to date with current taxes and such.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
I have had Insight for years now and love it!
Bewertet am 18.12.2017
Vorteile
I like the ease of use and that all of the stylists are able to book appointments from their phones!
Nachteile
I don't like how much it costs for text reminders to clients. We are a small salon with independent stylists.
Antwort von Syntec Business Systems
Thanks for the feedback, Amy! As we offer true, two-way text messaging (not simply email-to-text), there is a cost for sending SMS. Depending on how many text messages you wish to send, our Insight Deluxe Cloud plan may be a good option as it includes a monthly SMS bundle.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
We love this service for our hair stylists appointments however the tanning modules need work
Bewertet am 7.6.2017
The software manages my salon and tanning client profiles accurately and easily.
The software manages my salon and tanning client profiles accurately and easily.
Vorteile
I love the amount of customization that is available even in regards to menu access. It helps my part time staff make the program work for their thought process and technical ability.
Nachteile
The tanning modules, the repetition when changing or moving appointments, the lack of flexibility in the mobile app.
Antwort von Syntec Business Systems
Thanks for the review, Stephanie! We are always looking for feedback from clients to improve and add features. Please send us an email at requests@salon-software.com with more details about how we can make the tanning module or mobile app work better for you.
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Terrible Customer Support
Bewertet am 17.5.2018
Don't waste your time or money, there are much better products out there. Big thumbs down on this...
Don't waste your time or money, there are much better products out there. Big thumbs down on this program.
Vorteile
It has potential to be a powerful program, but the lack of training and customer support, along with the terribly written instructions rendered most of the application useless to me.
Nachteile
Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless. I had to re-enter my data into other programs to get the reports I wanted. Instead of saving me time it added more time to manage my business. Way overpriced for what you get. Customer service people were not very nice or helpful. Caused me a lot of stress.
- Branche: Alternative Streitbeilegung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Big or small, Insight works for you!
Bewertet am 2.11.2016
Insight is the 2nd salon software that I have ever purchased and used. The scheduling and record...
Insight is the 2nd salon software that I have ever purchased and used. The scheduling and record keeping are very easy to use, and records are fast and simple to pull up. As a single chair renter, I no longer use all of the options available to me, but I like knowing that they are there. Tech support is always responsive and helpful!
Vorteile
Easy to use, Insight just a call away
Nachteile
The error message bug regarding processing emails. Not a big problem, just annoying
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great software
Bewertet am 9.12.2016
We've been using Insight for almost 6 years now and just recently switched to the cloud based...
We've been using Insight for almost 6 years now and just recently switched to the cloud based system and it works wonderfully. We were able to add a second location with ease.
Vorteile
overall easy to use
Nachteile
There are a few small things that are difficult to get around sometimes like not being able to schedule the same employee to work two different shifts between our two locations on the same day.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
I've used this software for cleaning to see to ten years. Couldn't imagine running my business...
Bewertet am 13.12.2017
Vorteile
It is so easy to navigate.I can keep windows open incase I get interrupted and can return to what I was working on.
Nachteile
I wish it would display ALL the future appointments a client has on the confirmation page. It would greatly help me to realize mistakes I've made on my schedule.
Antwort von Syntec Business Systems
Thanks for the feedback, Donald! We're always looking to improve the user experience.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Has made a huge difference for the better for our salon!
Bewertet am 29.12.2017
Vorteile
I can think of so many pros!
Keeps the salon functioning and organized
Has made the salon more profitable
Love all the reports we can use for the salon and each individual stylist
Helps with loss prevention and ordering products
Has overall been the best decision for our salon a few years ago!
Antwort von Syntec Business Systems
Thanks for the positive feedback, Lindsay!
- Branche: Kosmetik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best salon software
Bewertet am 8.12.2016
I was really nervous changing our soft ware... But let me tell you insight made the transition so...
I was really nervous changing our soft ware... But let me tell you insight made the transition so easy.I can call all the time and every customer service rep is sooo nice and understanding. the book that comes with the software is so easy to understand and it walks you thru each and every step. everyday (after 6 years) I still learn something new ... love insight
Vorteile
so easy to understand
Nachteile
nothing
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
I'd be lost
Bewertet am 16.12.2016
I'd be lost without this program. I work two jobs and then just a small business but I am a mess on...
I'd be lost without this program. I work two jobs and then just a small business but I am a mess on paper so this program keeps my life sorted out it does everything I need to do right to my year-end bookkeeping. I love how I can customize this and make it work for me even my personal appointments.
Vorteile
Customisation
Nachteile
You can only make payments by credit card.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Used it for years at my old salon
Bewertet am 2.7.2018
Vorteile
This software was very easy to use and most of the time customer support was always on our side. There were a lot of options to use to run our business successfully.
Nachteile
too expensive. went independent for myself and wanted to use the same software but couldn't afford it.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Salon Review
Bewertet am 4.9.2018
Mostly good. Just very difficult to learn. Had the system 3 years and Ibknow I only though the...
Mostly good. Just very difficult to learn. Had the system 3 years and Ibknow I only though the tip of what it could do. Need to offer a hand ms on class to salons.
Vorteile
Customer support was great. Very supportive when I called.
Nachteile
Marketing options and confirmation options
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Customer Service!
Bewertet am 9.12.2016
Absolutely the best tech support! They are so helpful. The software is easy to use, and there's so...
Absolutely the best tech support! They are so helpful. The software is easy to use, and there's so many different options to fit your budget!
Vorteile
The Tech Support when I don't understand something
Nachteile
Everything is individually priced, but it fits every budget
- Branche: Kosmetik
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great software to help your small business
Bewertet am 9.1.2017
This software is very helpful fir keeping all my information on my clients and my salon spa...
This software is very helpful fir keeping all my information on my clients and my salon spa products etc . My clients love to go online and book their own appointments as I am a sole owner .
Vorteile
Online booking
Nachteile
Making my email Specials more fancy
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Salon 35 review
Bewertet am 25.10.2016
We have had Insights since August 2013 and have never regretted the switch. Customer support and...
We have had Insights since August 2013 and have never regretted the switch. Customer support and communication are great as are updates. We love that there are no monthly fees
Vorteile
No monthlybfees
Nachteile
Hard to read manual
Antwort von Syntec Business Systems
Thanks for the feedback, Donna!