Provet Cloud Erfahrungen

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86 Bewertungen
- Täglich für 1-5 Monate genutzt
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- Bedienkomfort
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Overall I have found this to be an excellent practice management software package.
Bewertet am 27.11.2017
Vorteile
I'm glad to report that we very happy to use and recommend Provet Cloud. First of all, having it based in the cloud, allowing access from any point and seamless updates, is a major plus over desk-based systems.
The appearance on the screen is fresh, intuitive and user friendly. Features to communicate with the client work very well and we have received lots of positive feedback from clients particularly in relation to text confirmation and reminders of appointments.
The support and backup has been very good. All issues have been dealt with professionally and quickly. The knowledge base was very useful for giving overall help when starting to use Provet Cloud. The in-app messenger provides instant access to support when needed and is a very easy and useful way to communicate.
We have just moved from a paper-based system and are still learning how to best use the system but are very happy we made the right choice and that it has lot more to offer us as we get more familiar with it and as our practice grows. Price wise I think it represents exceptional value for money.
Nachteile
Very little not to like about this package. There is not (yet) an app which could be used offline which would be very useful for the large animal section of the practice.
Antwort von Nordhealth
Hi and thank you so much for the very kind review. We're glad that you're so happy with our software. You're going to be even more excited to know that we are releasing an app to be used offline very soon! It is in beta-testing at the moment, and we expect to be able to release it to the base by the first of the year. I think you'll like it just as much!
- Branche: Tierarzt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Conversion to Provet
Bewertet am 12.11.2020
Support is really good, I feel refresher training sessions would be great both for staff and new...
Support is really good, I feel refresher training sessions would be great both for staff and new comers on the basics and reporting systems
Vorteile
Connectivity between practice and client and branches
Nachteile
Integration did present us with problems and I feel had the staff doing the conversion visited our sites prior to arriving to do conversion precious time would not have been lost on ironing out issues. I think info we supply prior to conversion should definately be checked thoroughly prior to conversion rather than assumption all correct
Antwort von Nordhealth
Fran, thank you for your review!
We appreciate your feedback regarding the integration. We will take this into account in the future. Great to hear that you are satisfied with our support services!
Sincerely,
the Provet Cloud Team
- Branche: Tierarzt
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Using Provet Cloud at Veterinary Clinic
Bewertet am 2.12.2019
Vorteile
Planning and updating work shifts is much more easier than earlier with Provet.Net. Payment options are better and more-sided than earlier with Provet.Net.
Admin options are easy to use.
Nachteile
Search function should be more clear and quick. Also would be nice if Provet Cloud had more options to search.
Also I'd like if the Appointment reason was connected to the group which covers the same kind of reasons so you'll not needed to write the reason manually.
User quide is missing: I'D like to have for example pdf.manual available.
Antwort von Nordhealth
Thank you for taking time to leave your review and suggestions. We are working on having a searchable online guide by 2Q2020 that should cover all of Provet Cloud's functions. With a software that has updates every month, you can imagine the task! But we have a team currently working on this, so hopefully we will have some good news soon!
The Provet Cloud team
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Prime
Bewertet am 24.3.2020
At the moment as a business we think this software is working brilliantly.
At the moment as a business we think this software is working brilliantly.
Vorteile
I like how simple it is to use. I generally use this when typing clients notes, adding histories/lab results, booking appointments/repeat meds and pricing things up.
Nachteile
I believe there are many other great features on this software that aren't really clearly available.
Antwort von Nordhealth
Thank you for your kind review! So glad that you are enjoying using Provet Cloud and that it works well for your clinic!
- Provet Cloud team
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Very modern design, easy to use and works as well with iPad
Bewertet am 30.9.2015
I was looking for a software to start my practice with that would be portable and would work well...
I was looking for a software to start my practice with that would be portable and would work well with iPad as well. In a small animal clinic environment Provet Cloud works like a charm since every staff member can access the software and make notes for the patient seamlessly from their own devices at the same time. And the best thing is that I can easily use it during ambulatory practice in the field or home as well. It even works with iPhone if you for some reason don't happen to have your computer with you or run out of battery when on house call. The patients prescriptions and other papers can be easily printed wireless from your phone if needed.
It takes a day or two to organize the software as you want it to be (save all the info) but after that it is very easy to use. I have used many different software and this is by far the "smartest" one. The design of the software is very modern and it pleases the eye as well.
The best thing about this software was the possibility to communicate with the owners through the software. They can send you feedback and you can e-mail or text them (results, appointment times, invoice reminders, instructions...) straight from the patients own "chart" if you need to.
Even though the customer service isn't needed that often when I had questions they were easily accessed via the software it self/e-mail or phone. And they sort the problem on the spot. So full 10 points to the customer service!
They intoduce new features to the software all the time so I'm confident that in the near future the software is going to go from excellent to outstanding.
I can really recommend this software for clinics as well as for vets who work from their cars in the field. Specially if you would like the software to work in a Mac/"touch screen environment" as well, this is a very good choice for you!
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Work in progress
Bewertet am 16.5.2019
Mostly good but have had more teething problems than I had expected
Mostly good but have had more teething problems than I had expected
Vorteile
Clear screen and logical work flow
Client feedback
Ability to develop tick box templates for clinical notes
Nachteile
Still struggling with stock levels and batch control
Not quite integrated with Covetrus
Have to email insurance forms
Antwort von Nordhealth
Hi Sue,
Thanks for your review. Sorry for the teething problems, and we're always here to help!
We're working on that full integration with Covetrus, and hope to have that out by the end of the month. You'll also see insurance filing coming soon for the UK.
Thanks for being part of the Provet Cloud family!
The Provet Cloud Team
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Efficient system with fantastic support.
Bewertet am 11.7.2018
Peace of mind and confidence that systems are in place and working.
Peace of mind and confidence that systems are in place and working.
Vorteile
The ability to perform different tasks in a variety of ways. Great for staying in contact with clients. Quick label printer. The dashboard is great, patients with medication etc to collect appear here plus appointments for quick reference. Easy to search for patients/clients. Love the email, text and estimate facilities. Fantastic to have automated reminders within PMS.
Provet's support is brilliant, am confident queries are dealt with and overcome. Speech bubble support makes this very simple.
Nachteile
Would be great to link with something like Constant Contact / Mail Chimp for our blogs so our regular clients visit & interact with our website.
Would like to be able to prescribe medication without having to go via consultation.
Antwort von Nordhealth
Hi Sally,
Thanks so much for your kind review. Provet Cloud is constantly evolving and growing based on input from customers like you. We'll continue to look at the integrations you suggested and see if we can make it work in the near future.
Thank you again!
The Provet Cloud Team
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
difficult to get used to at first but once you have figured out where everything is it is fine
Bewertet am 9.4.2018
Vorteile
i think the advanced search feature particularly useful for research, i like the way you can narrow your search to a specific client /patient or can search for a group of patients
Nachteile
it can often make basic tasks seem very complex with a lot of 'clicks' needed to reach the destination you want
Antwort von Nordhealth
Hi Freya,
Thank you for your review. We're glad to hear that you find our search function to work for you so well.
In order to accommodate different work process, we have several ways to get to certain sections of our system. Feel free to contact one of our support specialists via the in-system chat feature and ask to see if there is an quicker way for you to get to a particular section.
Thanks again for being a Provet Cloud subscriber!
The Provet Cloud Team
- Branche: Tierarzt
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Like Provet Cloud alot
Bewertet am 5.2.2020
I havn´t comletely started with it. I will probably start within the next 2 weeks
I havn´t comletely started with it. I will probably start within the next 2 weeks
Vorteile
The many aspects. I liked that one can set the price I bougt for and than figure out a price. Before I never knew that and I have been working as a veterinary surgeon for almost 20 years.
Nachteile
When their is an invoice I wish one could use OCR -number to easier clear invoices. I would gladely pay for it
Antwort von Nordhealth
Hi Dr. Ehnvall, we're glad that you are enjoying Provet Cloud, and as you work more and more with it, we're sure you'll find plenty more to rave about!
We are looking into the OCR technology for the invoices and the best way to implement it. Please keep an eye out for out monthly newsletter to hear about new developments as they are released.
The Provet Cloud team
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Easy to access and use
Bewertet am 23.12.2020
Vorteile
Having everything online and being able to access the system anywhere (with internet) is so helpful. Stock control is useful once it's set up correctly.
Nachteile
Having to finalise zero invoices. Having to click multiple times to print a form. Not being able to edit a form without downloading.
Antwort von Nordhealth
Thank you for your review! We are very glad to hear that you are happy with Provet Cloud. We are continuosly working to improve our product and make it even easier to use.
- Provet Cloud team
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easy to use and reliable software
Bewertet am 24.2.2020
Positive
Positive
Vorteile
It is simple, reliable and user friendly software to use. One of the best in the market.
Nachteile
Difficult to follow previous appointment of the same patient
Antwort von Nordhealth
Thank you so much for your kind review! Could appointments linking be the answer to the problem you mentioned? See https://news.provet.info/release-notes-version-1-72-february-19-2020 and "Linked appointments improvements".
The Provet Cloud Team
- Branche: Tierarzt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great online PIMS for smaller clinics
Bewertet am 28.2.2019
Vorteile
Love the fact that the isnt pretty much any major hardware requirements for it since its based online. Great features. Even the free version is robust enough for any single doctor practice that is just starting to get their office going. Love the fact that you can add more features a la carte. It's a great way to expand your PIMS as your needs grow.
Nachteile
Some of the features that you can choose a la carte should've been included in the more expensive premium package. Specially the label printing, referral system and the Permission Management for users.
- Branche: Tierarzt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review of ProVet
Bewertet am 4.1.2019
It's improved efficiency of patient care
It's improved efficiency of patient care
Vorteile
Ease of use, fast, customisation, access online
Nachteile
The layout on the screen is a bit too 'busy', would like to be able to customise the colours and format of the layout a bit more
Antwort von Nordhealth
Hey Jess,
Thanks so much for the review! As you well know, we'll continue to evolve Provet Cloud based on input from customers like you! We'll see what we can do about the layout as we move on.
Thanks again!
The Provet Cloud Team
- Branche: Tierarzt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Not a happy user
Bewertet am 19.11.2019
Vorteile
Appontment calendar view is more developed than the previous version we used in Provet Net.
Nachteile
The overall design and appearance is not user friendly. The system seems to be uncompleted and thus more time consumig to use.
Antwort von Nordhealth
Thank you for your review of Provet Cloud. We're very sorry that we fall short of your expectations. Please do not hesitate to reach out to your sales or even support person to offer suggestions of where we can improve our product for you.
The Provet Cloud team
- Branche: Tierarzt
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
The use in Veterinary Hospital
Bewertet am 22.5.2019
Vorteile
The conection between departments of the Hospital
Nachteile
The dificulty to use easly. You have to put one case per time... Sometimes we work with many cases together
Antwort von Nordhealth
Hi Jose,
Thank you for your review. Please contact our support team regarding the issue of doing several cases together, as the system will do what I think you are saying you need to.
You can contact support@provet.info
- Branche: Tierarzt
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Needs more working on
Bewertet am 29.11.2019
Vorteile
The look is neat and stylish. Medications can be clicked to the patient's papers easily.
Nachteile
Provet.net was simpler, easier, this has a lot of clicking and scrolling.
Antwort von Nordhealth
Thank you for taking the time to leave a review. Net and Cloud are two very different systems given the different platforms they run on. Hopefully you will find in time that Cloud's clicking and scrolling is intuitive and just as efficient as what you had in Provet Net. Welcome to the Cloud family!
The Provet Cloud Team
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Relatively easy to use for first timers. Customer Support are very helpful.
Bewertet am 5.4.2018
Vorteile
Even the free version has all the basic functionalities. It is not too difficult to use and understand.
Nachteile
There have been some bugs in the software (even customer support needs to look into) and it has limited ability to delete information.
Antwort von Nordhealth
Hi Beika,
Thank you for your review. We're glad that you find Provet Cloud easy and intuitive to use. That's our design goal. Admittedly, there have been some bugs, but we do fix those as soon as they are found. Limited ability to delete is a standard now, in order to preserve the client/patient records. We do offer the ability to archive some of the information, so as not to crowd your files. Please feel free to ask if you need any assistance.
The Provet Cloud Team
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Very easy to use and easy to understand
Bewertet am 24.1.2018
Vorteile
Easy access to patients and pets. Great to be able to send an invoice straight away by e-mail. Able to access patient and client info quickly.
Nachteile
Unable to give discounts on the final invoice or rounding the amount on the invoice. It would be nice to be able to show on the invoice rounding up or down of the final amount
Antwort von Nordhealth
Hi Flora,
Thank you so much for your kind review of Provet Cloud. We're glad that you are enjoying the use of our system.
A more robust discount system is in the works right now. It will require some extensive designwork, but we hope to have it released by the third quarter of the year. We'll let you know!
--The Provet Cloud team
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
First time user, easy to navigate
Bewertet am 27.8.2019
Vorteile
Easy to use, it's mostly been self explanatory to use. Has most function you would require, and if not it's easy to suggest improvements to the company which they will take on board and often implement.
Nachteile
Hard to think of negative points but guess having to use multiple tabs rather than easily being able to switch betwen client/patient info and appointment bookings. There may be ways around this but we haven't discovered them yet.
Antwort von Nordhealth
Hi Suzanne,
Thank you for taking the time to leave a review. We appreciate the compliments, and will take a look at your comment about using tabs. We are constantly developing Provet Cloud based on feedback to provide the best practice management software for clinics and hospitals the world over.
Welcome to the Provet Cloud family!
The Provet Cloud team
- Branche: Tierarzt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
arvio
Bewertet am 27.2.2020
I don´t lke it at all. I can not understand how came cloud is so much worst than net.
I don´t lke it at all. I can not understand how came cloud is so much worst than net.
Vorteile
adding my own picture and that´s not much
Nachteile
everything is so hard and takes time mllion yers.
Antwort von Nordhealth
Thank you for your review of Provet Cloud. We're very sorry that we fall short of your expectations. Please do not hesitate to reach out to our support if we could help in any way.
The Provet Cloud team
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
The most priceworthy for a small clinic
Bewertet am 31.5.2019
Really like that I can send sms or e-mail to my clients
Really like that I can send sms or e-mail to my clients
Vorteile
The support i awesome. Never any problem solving my issues
Nachteile
A lot of "clicks" . Really annoying sometimes
Antwort von Nordhealth
Hi Emily,
Thanks for the kind review! We're always working on ways to make Provet Cloud work more efficiently. We'll keep working on the clicks as we can.
Thanks again!
The Provet Cloud Team.
- Branche: Tierarzt
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A good choise
Bewertet am 13.2.2019
Good service, good overview, takes a lot of time to fill inn all medicines, equipment, prosedures...
Good service, good overview, takes a lot of time to fill inn all medicines, equipment, prosedures etc. Nice and easy menues. More suited for small than large animals.
Vorteile
The programme is flexible and saves time when all data are filled in.
Nachteile
List of diagnosis, especially for large animals, is not optimal. But improvement is promised.
Antwort von Nordhealth
Hi Anna,
Thank you for your kind review! We are working on the diagnosis list, so improvements should be coming soon! Happy to hear that Provet Cloud is a time-saver for your clinic!
The Provet Cloud Team
- Branche: Tierarzt
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Would reccomend
Bewertet am 7.12.2018
I have used for a week only so still learning my way around it. It looks promising though and...
I have used for a week only so still learning my way around it. It looks promising though and better than our previous software
Vorteile
Loads of functions, I am still learning how to utilise its all possibilities.
Nachteile
A lot of clicking to get anything done.
Antwort von Nordhealth
Hi Joanna,
Thank you so much for your kind review! I promise you that Provet Cloud will become second nature to you with use. Please feel free to ask any questions you might have on the system - we're here to help you!
Cheers!
The Provet Cloud Team
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Efficient, supportive and seamless transition from previous PMS
Bewertet am 7.7.2018
Vorteile
It does what it says on the tin, and more!
Very easy to navigate throught the various pages and very easy to work through notes as a clinician. Staff very happy with the system as well - which makes for a happy boss.
Nachteile
Struggling to find any. Nothing!
Antwort von Nordhealth
Thank you so much for your positive review! We love to hear from happy bosses who have happy Provet Cloud users.
Many thanks from the Provet Cloud team!
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
User review
Bewertet am 25.9.2018
Very good team to deal with
Very good team to deal with
Vorteile
Easy to work with
Intuitive
Cloud based
Nachteile
No integration with Sage or with the whole seller NVS
Antwort von Nordhealth
Lisa, thank you very much for taking the time to give us a review. We appreciate your suggestions, and integrations with accounting software is on the horizon! Thank you for being our customer!
The Provet Cloud Team