TimeTap Erfahrungen

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent)
Square compatible

Inconsistent. Unfortunately I have more cons than pros.
Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use.
My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors.
The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

I like that once a patient schedules, they get reminders sent to them automatically.

Patients trying to schedule on a mobile phone have a difficult time. I get many complaints from patients that they can't reschedule or see everything they need to see on a mobile phone. It is because TimeTap needs to create a more mobile friendly version of the scheduler or create an app for patients/clients to use.

I like the calendar view, and the ability to filter lists to see just about any scenario I need to see.

I think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc.

Lots of customization options and a reasonably robust/flexible scheduling system. Includes many useful features, not a lot of fluff.

Setting up staff availability time frames can be unnecessarily tedious. Mobile support is definitely lacking.

Ease of setup + ease of use for customers

It is not always clear which features are limited to higher end packages

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

The thing that I least like about this software is that I cannot find something about this software that I dont like.

As an online service for timetap planning it is very powerful. This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews.

It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas. Does not include integrated CRM, so it does not serve to communicate with customers or other contacts in general.

I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business.

As this platform is applicable to almost any industry, the templates are very general and they are not intuitive enough to easily create the process I'd like for my clients. I believe that there are ways of making this more fluid, but could take time, effort and expense to implement.

I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice. I also love the ability to customize, color code and have email reminders sent to my patients.

I was nervous when they re-branded from checkappointments.com (very nervous) but the transition was great. I literally, have zero complaints about TimeTap.

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nothing that I can think of!

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more.
The version for my iPhone is very handy and quick to access also.

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up.
The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

- The ability to customize so many of the features.
- The ability to have both staff and student logins.
- The ability to send both text and email reminders.
- The ability to automate so much of the daily work.

- The UI needs an update to look more modern and visually appealing.
- The iOS application is thoroughly lacking. It is not iPhone X compatible. It does not in any way substitute for the online website.
- The calendar sync is a little difficult to use.
- The invoices feature is not a full account software, and integrating timetap with softwares such as Zoho is not available.
- Needs a dedicated clock in feature.

My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best.

It could have some more functionality around repeating appointments.

I worked with [ Sensitive Content ]
in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem.

TimeTap had some limitations that didn't allow me to schedule as I desired.

I have the option to do what I want using this platform. I love how easy I can set up multiple locations, input services, accept payments.

When using the mobile app, everytime I close the screen, can even come back one second later and I'll have to sign back in. The bank doesn't even close out that fast, lol. But I still love it.

I love how easy it is for folks to sign up for an interview. It has taken the headache and back-and-forth from trying to schedule something, to an easy "sign up here". I don't know how I ever got anything done before TimeTap!

Customer Service/Help Desk. They take FOREVER to get back to me. I end up spending more time trying to figure it out on my own, and there have been several times where I try, but still cannot figure it out so I end up wasting my time. It's by far the most frustrating part of TimeTap.

Customer Support has been phenomenal, responds very quickly when I need help and with concise steps! They have navigated me through the software and helped make changes at a moments notice. ! Ease of use for customers and getting more appointments booked.

Just started using the Time Tap version, so not sure yet. On the Check Appointments, I would prefer that it defaults to cancelling an appointment within an hour of start time. I would also like if it defaulted to scheduling an appointment within 1 hour also.

We already purchased it and have it implemented.

The UI is super clunky. For the price point we should have more features. We're a small family run biz and the expense of the API is cost prohibitive so we're doing work arounds.

Most of the set-up and training is user centered. That should have more of a set-up walk through guide to get classes set up. Our users have a really hard time with it. I spend a lot of time executing what should be user centered items vs. our side.

The customer support, the ease of the UI/UX, the options for color drop-down are nice, I really don't have a ton of nice things to say honestly. We are still trying to make it work.

The difficult transition from trial to paid version; the frustrations with 3rd party (google) calendars; the fact that there is no customer support on Sundays when we need it;, the difficult initial setup process took many, many hours; the "remember me" button to save the password doesn't work; I cannot search the appointments at all (I need it searchable by customer name, staff member, etc); the list really goes on and on

I love the unlimited functionality of this platform. Absolutely amazing. Also, whenever I have a question the support team is second to none. Quick responses and very thorough.

Nothing. Great software with amazing functionality

So many options for customizing to meet almost any need! Most customizable option out there.

Only because the service is so robust and flexible, it can be a little overwhelming to learn/setup.