OnTheClock.com Erfahrungen

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

Ease of use AND integration with QuickBooks Online

All features were what I needed; so I don't have any suggestions to offer at this time.

Was anxious to try the software and get set up for next payroll
After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background which interrupted the conversation. I understand that people may still be working at home due to COVID, but I expected professionalism just the same. After hearing the dogs barking I asked if they had a call center and his reply was "this is it, the number you called". Nevertheless, after reading several reviews and the positive comments about their OnThe Clock customer support I was disappointed that my experience had not met my expectations or that of the many reviews.
Their website even invites you to call...(Under the contact tab)
Contact Us
We would love to speak with you about any comments, questions
or concerns. Please do not hesitate to use the contact information below.
Apparently, not the case.

Accessible anywhere, easy to use, what else can you ask out employee time tracking software? OnTheClock.com made time tracking simple. We found the ease of use really enhanced participation and reduced errors.

The interfaces could use a little freshening up, but it's a small thing.

We have 45 part time staff that never step foot in our office. This program easily allows our employees to manage their hours remotely! Everyone's hours are now in the same place!

I haven't found anything that I don't like yet and I have been using it for 2.5 years. The developers are always listening to ideas and "wants" from their customers and upgrading the program constantly!

That I could set times they can't punch in before, know the location they are punching in from, or limiting employees could send me and that I can email the report to the bookkeeper.

saving data when entering a new employee

Love the ability for employees to submit time off requests, and the ease of use for all. Streamlined timekeeping as well as vacation and sick day tracking.

OntheClock has helped our businesses payroll so much. I love the ease of use and the mobile site is great. It is so easy to use and is a great product.

I honestly do not have anything that I dislike about the product.

It's free for 2 or 3 users, it works really well, they have an app for your phone the techs are able to sign in and clock in and out, it tracks their location where the punch is logged, great to make sure your employees are clocking in where they are suppose to be.

Managing the state that the tech is working in is a little more of a pain, I think they could make it a little better.

It is very cost effective for small business owners. The Program is also very easy to learn and navigate.

1) Its user friendly.
2) As the admin and payroll reporting person, it simple for me to get the info I need to report the hours to payroll company.
3) If I need to edit employees times, I can do it in a few steps.
4) I really like that it will alert me when someone punches IN and OUT.

1) It would be nice if the system would not combine the total hours in a bi-weekly cycle. I like to look to see who is getting close to OT each week.
2) during my busy time I have to hire a staffing service. My employees start their week on Saturday. The Staffing Service starts their employees on Sunday. So I have to have 2 separate accounts to track their time. I wish I could combine the 2 accounts so I can see both at the same time. Not a huge deal.

I have a job that is paid by the hour and this software helps me keep track of the time I spend at work. What I appreciate the most is the ability to be able to break down the time tracking by projects, then have a big picture of the time spent on each project. Furthermore, at the end of each week, a performance analysis is generated which allows me to keep track of my work pace and understand if I have slowed down. it is a very intuitive software, organized and simple in its efficiency

Sometimes, even if rare, the counter stops at certain minutes, and this requires me to stop and restart the time, hoping I notice it in time!

Really easy way to keep your employees honest about their time clock, punching in/out. I love the GPS feature so that they aren't "clocking in" at home then driving to the office. Called BS on that once!
Also, they just whip out their phones once they get here to punch in/out, then they are finished.
For payroll. Just go to manage employees tab, select the time frame for payroll. Ours is every 2 weeks. Hours are automatically calculated. IF, there's something odd, I can look at each individual punch. For instance, someone forgot to punch out and was on the clock for 27 hours straight. Quick edit and back to honest hours.

Sometimes it takes a day to get a response back from customer service. But, that's a rare occasion. A real human typically answers right away.

I like everything about this product. Before we used on the Clock, we used the Google calendar to keep track of everyones hours and it was extremely time consuming to run reports, etc. On The Clock is extremely easy and our team members rarely (I mean really rarely) experience any problems with the app!

I do have difficulty remembering how to "add" a punch if someone forgest to clock in. I wish there were an icon on the dashboard to do that. I should remember, but for some reason, I find that hard at times.

I love this software because of it's ease of use. The mobile app is very simple. Our staff have no problems using it. I love the reporting. Very simple, yet has everything I need.

I would love to be able to manipulate the excel report I create. Right now the report includes all variables, even the ones that we have turned off. We use PTO only for sick, vacation, personal days. I have limited what our staff can choose when entering time to just the PTO, but when you print the excel sheet, all the choices are on the sheet. I can hide or delete the columns I don't use, but there's always a risk of deleting a column with time in it. I'd love for the excel sheet to match the variables I have allowed the staff to see.

I have been using ontheclock.com for several years. This software is extremely user friendly for employees as well as bookkeepers. Their customer service through "chat" on their website is wonderful. There is always someone there to answer your questions and they can look at exactly what you are looking at to help answer any questions or solve any problem. It's very easy to add additional hours for employees or to adjust employee time if needed.

There really is not anything I don't like about the software. It has worked great for me and my employees.

OntheClock has been both a cost-effective and easy way to truck employee punches. We've been using the software for almost two years with no issues with the service, or employee use. The interface is simple, team members can easily view their punches and administratively the program is clear and concise.

Nothing really comes to mind, we have had one or two 'Server' issues (?) Where a clock wouldn't register and we would have to go back and edit time cards. This may be a general internet, or usage issue though.

Mobile access with GPS tracking, regular updates, easy-to-use interface, web-based access, and competitive pricing structure are all items that are worth of highlighting with the software. Customer Service's response to questions has usually been within just a few minutes to an hour, which is leaps ahead of any other software we've worked with.

Archiving of time cards and custom date sorts on the time card tab can be display wonky and difficult to navigate. Lack of user roles also limit the functionality from an administrator perspective. We'd love a role that allows for approving of time cards without creation of users, an ability to sort by needing approval. The PTO aspect is a nice touch, but with some more functionality in regards to exporting or preventing requesting PTO beyond max use, it would merit even more priase.

The ability to GPS track where employees are punching in.

The fact that sometimes the GPS signal doesn't give the most exact location if there isn't a WiFi signal nearby.

It's just a basic clock in, clock out system. Easy to view your hours and what time you clocked in and out on any given day. Easy to fix an employees mistake if you're an admin. Some things you want extra bells and whistles, clocking in and out isn't one of them. Very functional, have never had any issues.

I didn't find anything that was not to like. There is an app for a phone or web use. Employees have found it very easy.

I have tried a few competitors and I like OTC the best. I like that it shows you where the employee punched from, so when I'm out of town or during covid when everyone is WFH I can ensure they aren't clocking in from other locations. Overall it works for my needs and we set its periods its counting to match our payroll periods and it makes pulling time a breeze.

I wish it showed punches from other days as far as locations, like so I could look back over a significant time period or go back to pull a specific punch location. I also wish the pricing was lower. I am about to add another employee and costs add up so fast running a business

It is nice not having to buy supplies for a traditional time clock and that each employee can clock in from their own computer. It is also nice for those that occasionally have to travel because they can still clock in and out from out of town.

Really, there isn't anything I can think of that we don't like. Obviously, if our internet is down, we don't have access to the software, but it could be worse!

Ease of use, I can do scheduling of employees. Keep track of time for contractors and employees. My contractors or always in the field so the mobile app is easy to use to clock in or out.

We haven't figured out how to make changes to punches in and out times on the mobile app when someone forgets or need to adjust a punch.