SiteMinder Erfahrungen

Hi Ralph

Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder easy to use because everything is under one operation, customer support has been attentive, and the interface is user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security. As for the faster synchronization that has led to occasional overbookings, restrictions can be transferred to all travel agents and portals, and FAQ articles are not consistently localized into German. We will check internally and see if that has been resolved for you, but if you haven't already, please write to us, and we'd be happy to help!

If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you.

Thanks

Hallo Frau Schillbach,

vielen Dank, dass Sie uns so eine positive Bewertung gegeben haben. Es freut uns zu horen, dass Sie so eine gute Erfahrung mit unseren Produkten, und mit unserem Kundendienst hatten.

Wir wissen die Zusammenarbeit mit Ihnen zu schatzen.

Mit freundlichen Gru?en,
Jessica

Hi Cynthia,

Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,

Misha

Hi Christina,

Thank you for your great feedback.

We are thrilled that you have had such a positive experience with our suite of products.

It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel.

Thanks again and please let us know if we can be of any assistance.

Thanks,
The team @ SiteMinder

Thanks for your feedback. As you know, we have been escalating your suggestions directly to our team and we worked through your requests and gave you answers (and where possible timeframes) for each one. This is something we don¿t do very often, however we felt it was important as you were passionate about the suggestions. We have also put you in contact with our customer success team who have always been there to support you and your property. I believe they have reached out to you again this week to follow up. We are working on invoices. However, due to varying global regulations, it¿s a big project. We do understand how important this is, but we want to develop this feature properly ensuring it complies with international requirements. Guest profiles are also in active development and again we know this is important to hoteliers. With this in mind, it's especially disappointing to hear your thoughts on our support and I hope our team can continue to help you.
Thanks - Clare @ SM.

Hi Fatima,

Thanks so much for taking time out to review us! We are thrilled to hear that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile :)

Thanks,
Misha

Hi Marlieke
Thank you for your great review! We know you have a lot going on in your day, so we appreciate the time you took to let us know about your positive experience around how easy the Channel Manager is and the service you have received. A unique and positive experience is what we aim for here at SiteMinder.

Anytime you need us, we are here 24/7 via our chat. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.

Hi Juanjo,

We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements.

Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you.

Warmest, Jessica

Hi Abhishek,

Thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our system user friendly and efficient, and that you understand our passion for improving your service and customer experience everyday!

Please let us know if there is anything we can do to further assist you get the most out of your products.

All the best,

Misha

Hi Maureen,

Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable.

I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve.

Again, thank you for taking the time to give us your feedback.

If you have any further questions please do let me know.

Kaitlyn @ SiteMinder

Hi Isabell,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here:

https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. If there is anything else we can do to improve your experience please let us know.

It's fabulous customers like you that make what we do so worthwhile. Thank you.

Best,

Misha

Hi Wei Shing,

Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder easy to use and system oriented.
If you need support with anything, you may reach out to our 24/7 chat support. One of our team will be more than happy to assist you.

If there's anything I can do to help you, please let me know. Thank you!

Hi Purwanti,

We appreciate your time sharing your experience with us. Great to hear you are finding our system user-friendly. We are definitely working on improving and making more updates to our system to make sure customers like you can take full advantage of all the features and channels available.

Thanks for all your support!

Warmest,
Jessica

Hi Javier,

First of all, thanks so much for taking time out to review us! It's excellent to hear that you've gotten great results.
We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We have some exciting updates coming this year, that will directly improve our user-experience with Booking Engine, so stay tuned!

Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner.

It's fabulous customers like you that make what we do so worthwhile.

All the best,

Misha

Hi Dominik,

Thank you for reviewing SiteMinder. We're pleased to hear that you are having a positive experience using our software for your hotel, Hotel und Gasthof zum Hirsch.

We can't wait to continue to work with you to achieve more success in the future.

Thanks,
The team @ SiteMinder

Hi Cindy,

Thank you so much for leaving a review for us. We really appreciate your feedback. It's great to hear you are happy with our system. We understand that having multiples channel is something that is very important for all of our customers. That's why we keep adding more integrations. So far we have over 450 distribution channels and we working to add more relevant international and domestic distribution channels in the future.

Thanks again for your partnership with us!

Warmest,
Jessica

HI Wayne,

Thank you so much for your review and feedback! We so greatly appreciate the time you've taken to do this and will share your feedback with our teams internally.

Thank you for allowing us to be a partner in your journey. It's our privilege to be of service.

Thank you,
Mei
Customer Marketing @ SiteMinder

Hi Cary,

Thank you so much for sharing your valuable feedback. We are so happy our support team is doing their best to support you. You will be pleased to know that we are already working on a mobile application to make things easier for our customers. in the meantime we will keep you updated with any future enhancements.

We appreciate your partnership with us!

Warmest,
Jessi

Hi Marianne,

Thank you for the great review.

We love hearing feedback from our customers and really appreciate you taking the time to tell us about your experience.

We look forward to continuing this journey with you.

Thanks,
The team @ SiteMinder

Hi Kongkan,

Thank you for taking the time to review SiteMinder.

We're happy to hear that you have had a positive experience with our software and look forward to continuing to work with you to help your property reach its full potential.

Thank you for your feedback on our inventory update loading times, we will pass this onto our product team.

Thanks,
The team @ SiteMinder

Hi Dennis,

Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner.

All the best,
Misha

Hi Nasuwarta,

Thank you so much for your review! It's really good to hear you are having a great experience with our products and customer support.

We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

Thank you again for trusting us to be your partner.

Kind regards,
Jessica

Hi Rian,

Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. We will take your feedback to our support team. Thanks for sharing!

Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner.

Thanks,
Misha