SiteMinder Erfahrungen

Hi Maureen,

Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable.

I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve.

Again, thank you for taking the time to give us your feedback.

If you have any further questions please do let me know.

Kaitlyn @ SiteMinder

Hi Wayan,

Thank you for taking the time to review us, we appreciate it.

We are glad to hear you are enjoying your experience with SiteMinder.

We have taken your feedback on board regarding room rate percentage changes, we will keep you updated.

Regards,
The Team at SiteMinder

Hi Abhishek,

Thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our system user friendly and efficient, and that you understand our passion for improving your service and customer experience everyday!

Please let us know if there is anything we can do to further assist you get the most out of your products.

All the best,

Misha

Hi Purwanti,

We appreciate your time sharing your experience with us. Great to hear you are finding our system user-friendly. We are definitely working on improving and making more updates to our system to make sure customers like you can take full advantage of all the features and channels available.

Thanks for all your support!

Warmest,
Jessica

Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to info@siteminder.com and we'll direct your comments to the right place.
Thanks again!
Clare @ SiteMinder

Hola Daniel,

Muchas gracias por compartir tu opinion. Nos encanta saber que estas contento con nuestra plataforma.

No dudes en ponerte en contacto con nuestro equipo de servicio al cliente. Ellos podran ayudarte con la conexion a otros canales. Tenemos mas de 400 canales de distribucion a los que puedes conectarte facilmente.

Apreciamos tu apoyo. Gracias por elegirnos!

Saludos,

Jessica

Hi Yuki,

Thank you so much for your insightful feedback. We are so thrilled for having the opportunity to support you throughout your journey during these 6 years. It's customers like you that make what with we do so worthwhile. You will be please to know that our product team keeps working on making enhancements to the booking engine. You can check the latest product releases on this page: https://releases.siteminder.com/en/articles/5274866-may-2021-release-notes-new-features-and-improvements.

Thank you so much for all your suggestions. It help us understand all your needs. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

Kind regards,
Jessica

Hi Moyyed,

Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who will be in touch as soon as possible.

We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.

Thanks,
Lauren

Hi Juanjo,

We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements.

Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you.

Warmest, Jessica

Hi Fatima,

Thanks so much for taking time out to review us! We are thrilled to hear that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile :)

Thanks,
Misha

Hi Christina,

Thank you for your great feedback.

We are thrilled that you have had such a positive experience with our suite of products.

It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel.

Thanks again and please let us know if we can be of any assistance.

Thanks,
The team @ SiteMinder

Hi Dick,

Thank you for letting us be part of your journey! And thank you for your thoughtful thorough feedback.

We're so pleased to hear that you find our products helpful and time saving, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worth while.

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Dick.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

Thanks,
Misha

Hi Cynthia,

Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,

Misha

Hola Francisco.

Muchas gracias por compartir tu experiencia con nosotros. Nos alegra saber que nuestro equipo de servicio al cliente te este ayudando en todo lo que necesites. Es nuestra prioridad ofrecerte un muy buen servicio y que tengas acceso a una plataforma donde puedas realizar todas tus operaciones al mismo tiempo.

Esperamos que a futuro podamos ofrecerte la posibilidad de realizar pagos a traves de nuestra plataforma en tu pais.

Gracias por tu apoyo y confianza!

Saludos, Jessica

Hi Zanneta,
Thanks so much for your feedback and taking the time to review us. It's great to hear that you loved our product and found it so easy to use. We were disappointed to hear that our support didn't meet your expectations. The good news is that we improve our support service all the time and should you wish to come back to SiteMinder in the future, we'd love to chat to you about your experience. We hope your properties continue to be successful.
Thanks again,
Clare @ SiteMinder

Hi Abby,

We're really sorry to hear about your experience as that is not usual for us. Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch.

We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.

Thanks,
Misha

Hi Ines,

First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing.

I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set.

Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble!

All the best,
Lauren

Hi Don,

First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday!

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

All the best,

Misha

Hi Tander,

Thank you so much for taking the time to share your experience with us and other hoteliers. We are pleased to hear that you were able to connect to different channels easily. We have over 450 distribution channels available, which is a huge advantage.

Feel free to get in touch with us for anything you may need. Our support team is available at anytime.

Thanks for your partnership with us!

Warmest,
Jessica

Hi Leanne,

Thank you for sharing your honest feedback. We sincerely regret your experience and know our team has already been in touch with you to resolve your issues.

We apologise for the misunderstanding around your free period. The offer of a free period (not a trial period) was made to you for signing an annual contract. When you cancelled your subscription, you cancelled within your contract term and hence received a bill for set-up and cancellation fees, both of which we have refunded to you. Customers always have a choice to pay month to month. The offer was understandably more attractive for the annual contract. Nonetheless, we will do our utmost to ensure that all options are reinforced for every future customer.

Our product team researches new enhancements and prioritises the features that have the greatest impact for our customers. We have taken into consideration all your feedback about the invoices.

Thanks again for your valuable feedback.

Warmest,
Mei

Hi Boy,

Thank you so much for your time sharing your thought with us and other hoteliers. Our team of expert can assist you quickly via our 24/7 chat support. Do't hesitate to contact us if you need any help

We really appreciate your support and hope we can keep focusing on improving your experience.

Warmest,
Jessica

Hi Marlon,

First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.

We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner.

All the best,

Misha

Hi Linda,

Thank you for your great feedback.

We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team!

Thanks again and please let us know if we can be of any assistance.

Thanks,
The team @ SiteMinder

Hallo Frau Schillbach,

vielen Dank, dass Sie uns so eine positive Bewertung gegeben haben. Es freut uns zu horen, dass Sie so eine gute Erfahrung mit unseren Produkten, und mit unserem Kundendienst hatten.

Wir wissen die Zusammenarbeit mit Ihnen zu schatzen.

Mit freundlichen Gru?en,
Jessica