SiteMinder Erfahrungen

Hi Marco,

Thank you for sharing your valuable feedback on SiteMinder's Channel Manager. We're pleased to hear about the successful synchronization with your hotel software, 3RPMS, and your positive experience with our wide range of interfaces and apps.

We apologize for any issues you've encountered, including software bugs and user interface concerns. Your input is invaluable in helping us improve. We're actively addressing these matters to enhance your experience and provide the level of service you deserve.

Regarding customer support delays, we're committed to resolving these issues promptly. Your comments have been shared with our teams, and we're dedicated to ensuring a smoother, more efficient experience moving forward.

Thank you for your partnership and understanding. We look forward to making your experience with SiteMinder even better.

Regards,
Ereena R.

Hi Ralph

Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder easy to use because everything is under one operation, customer support has been attentive, and the interface is user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security. As for the faster synchronization that has led to occasional overbookings, restrictions can be transferred to all travel agents and portals, and FAQ articles are not consistently localized into German. We will check internally and see if that has been resolved for you, but if you haven't already, please write to us, and we'd be happy to help!

If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you.

Thanks

Hallo Frau Schillbach,

vielen Dank, dass Sie uns so eine positive Bewertung gegeben haben. Es freut uns zu horen, dass Sie so eine gute Erfahrung mit unseren Produkten, und mit unserem Kundendienst hatten.

Wir wissen die Zusammenarbeit mit Ihnen zu schatzen.

Mit freundlichen Gru?en,
Jessica

Hi Juanjo,

We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements.

Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you.

Warmest, Jessica

Hi Elda
Thank you so much for leaving us a positive review. We are happy to hear that you find SiteMinder easy to use and satisfied with SiteMinder overall. However, we are sorry that you are experiencing technical errors. Would you be able to email me your details? So that I can help you to escalate the error that you are facing.

I am looking forward to hearing from you, Elda!

Thanks!

Hi Mafalda

Thank you so much for leaving us a positive review. We are happy to hear that you prefer SiteMinder Channel Manager after using many other channel managers in the market. We are delighted to hear that you find it easy and intuitive. Regarding yield rules and percentage of total sold rooms, we have logged this as feedback and have shared it with the respective team to be considered in future updates and enhancement. Meanwhile, we are here 24/7 via our chat if you need us. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.

Thanks!

Hi Esmeralda,

We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests.

Let me know if there's anything I can assist you with; thank you!

Best regards,
Ereena R.

Hi Abhishek,

Thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our system user friendly and efficient, and that you understand our passion for improving your service and customer experience everyday!

Please let us know if there is anything we can do to further assist you get the most out of your products.

All the best,

Misha

Hi Maureen,

Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable.

I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve.

Again, thank you for taking the time to give us your feedback.

If you have any further questions please do let me know.

Kaitlyn @ SiteMinder

Hi Sally,

Thank you for your honest feedback, Sally. I am so sorry that you felt that you didn't receive the level of support needed to resolve the issue on rate codes to your satisfaction.

I have personally escalated this to our highest levels of support to get back to you within the next two hours to make sure we truly listen to how we can help an important customer like yourself. We want to ensure you receive the support you deserve and meet the standards we normally provide to our customers.

Thank you,

Misha

Hi Jonathan,
Thanks for taking the time to provide us with your feedback. Canvas is a tool that is designed for hoteliers looking to simplify their website management. We believe it's best for the page titles to reflect the web page contents and we place the hotel name there too, in accordance with SEO best practice. Many hoteliers don't have the knowledge to update this themselves and so the limitation in our design was deliberate. I have passed your comments onto the team who will consider adding in some flexibility for our more advanced users. The 301 redirects issue is being addressed on our current plans as we know this is important. If you have any further feedback for us, don't hesitate to contact info@siteminder.com
Thanks again,
Clare @ SiteMinder

Hi Wendy,

Thank you for your feedback.

We are sorry to hear that you have had this experience. Your feedback has been passed onto our customer success team as well as management who will investigate the matter further.

Thanks again for taking the time to submit your feedback.

The team @ SiteMinder

Hi Wei Shing,

Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder easy to use and system oriented.
If you need support with anything, you may reach out to our 24/7 chat support. One of our team will be more than happy to assist you.

If there's anything I can do to help you, please let me know. Thank you!

Hi Tim,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products. You can check out our latest product releases on the SiteMinder Release page here:

https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

Thanks,

Misha

Hi Kelly,

We apologise that your experience didn't meet our usual standards. I'd love to help you with the experience above, especially with integrating your hotel management system with ours, we hear that you have difficulty reaching out to our support, and I hope I can help you. If you could drop me an email at ereena.rosli@siteminder.com, I could help to assist you further as I don't have your details in this review to assist. I'll be waiting for your email and hope to hear from you soon.

Hi Cindy,

Thank you so much for leaving a review for us. We really appreciate your feedback. It's great to hear you are happy with our system. We understand that having multiples channel is something that is very important for all of our customers. That's why we keep adding more integrations. So far we have over 450 distribution channels and we working to add more relevant international and domestic distribution channels in the future.

Thanks again for your partnership with us!

Warmest,
Jessica

Hi Cary,

Thank you so much for sharing your valuable feedback. We are so happy our support team is doing their best to support you. You will be pleased to know that we are already working on a mobile application to make things easier for our customers. in the meantime we will keep you updated with any future enhancements.

We appreciate your partnership with us!

Warmest,
Jessi