SiteMinder Erfahrungen
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184 Bewertungen
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Viel versprochen, wenig gehalten
Bewertet am 11.7.2024
Wir wurden bei Beginn der Zusammenarbeit mit SiteMinder darauf hingewiesen, dass eine Umsatzsteigeru...
Wir wurden bei Beginn der Zusammenarbeit mit SiteMinder darauf hingewiesen, dass eine Umsatzsteigerung von 20-30% normal sei. Leider blieb dieses Versprechen unerfüllt. Auch durch die Anbindung an andere Buchungsplattformen war über einen Zeitraum von fünf Monaten keine Veränderung zu spüren. Hinzu kamen zahlreiche Fehler bei der Übermittlung ins Buchungssystem, wie z.B. Fehlbuchungen, nicht durchgegangene Stornierungen und fehlerhafte Übertragungen von Namen, die keine Seltenheit waren.
Nachdem wir beschlossen hatten, unseren Vertrag zu kündigen, wurden wir über zwei Monate lang hingehalten und es wurde uns sogar noch einmal zu viel Geld abgezogen. Man vertröstete uns mit der Begründung, dass Sie viel zu tun hätten und eine Kündigung momentan nicht möglich sei, bzw. ungern bearbeitet werde, da dafür keine Kapazitäten seien. Uns wurden drei Freimonate angeboten, um uns zum Bleiben zu bewegen. Trotz unserer Ablehnung dieses Angebots wurde weiter Zeit geschunden. Nach erneuter Nachfrage nach 1,5 Monaten wurde unser Wunsch endlich ernst genommen, jedoch folgte daraufhin ein wettbewerbsschädigendes Verhalten. Gegen 18 Uhr, als das Büro nicht mehr erreichbar war, wurde die Kündigung bestätigt und alle Schnittstellen sofort getrennt. Dies geschah ohne Vorwarnung oder Mitteilung, sodass wir keine Zeit hatten, uns auf die Trennung der Schnittstelle vorzubereiten oder einen neuen Anbieter zu suchen.
Dieses Verhalten finde ich höchst unprofessionell und inakzeptabel, insbesondere angesichts der Beträge, die wir an diesen Anbieter gezahlt haben. Es steht in keiner Relation zu den Leistungen, die SiteMinder erbracht hat.
Vorteile
-viele Schnittstellen zu Portalen
-freundliches Personal bei der Kundengewinnung
-eigene Website möglich
Nachteile
-Support Team nicht wirklich kompetent
-auf Antworten müssen Sie min. 2-3 Tage warten was bei einem Standartpreis von 175EUR nicht sein sollte
-nach Integration kein Deutscher Support mehr
-langes Delay bis Buchungen im Buchungssystem ist
Antwort von SiteMinder
Hi John,
Thank you for sharing your feedback. I'm sorry to hear about the challenges you've faced with our service. Your experience does not live up to our usual standard. I would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please email me directly at ereena.rosli@siteminder.com so we can address your issues promptly.
Thank you for your understanding and I look forward to hearing from you.
Warm regards,
Ereena
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Zuverlässiger Channel Manager, der jedoch noch Verbesserungspotential hat
Bewertet am 14.8.2023
Funktionell aber deutlich verbesserbar und sehr kostenspielig.Kundenservice ist leider nicht so gut...
Funktionell aber deutlich verbesserbar und sehr kostenspielig.Kundenservice ist leider nicht so gut und lässt sich ewig Zeit für Anfragen und Support....schade für dieses Geld
Vorteile
Die Synchronisation der Verfügbarkeiten in Zusammenspiel mit unserer Hotelsoftware 3RPMS läuft seit einem Jahr vollkommen reibungslos und ohne Fehler. Das macht der Channel Manager wirklich absolut top!SiteMinder bietet eine riesen Anzahl an Schnittstellen und Apps, das ist natürlich ihr großer Pluspunkt.
Nachteile
Die Software und die Bedienung hat schön öfters kleinere Bugs gehabt, für die sich der Entwickler aber nicht weiter interessiert. Das fängt bei Rechtschreibfehler der deutschen Benutzeroberfläche an und hört bei Einstellungs-Bugs auf. Fehler, die man vom selbsternannten größten Channel Manager Anbieter der Welt, nicht haben dürfte.Es gab auch schon schwerwiegendere Fehler, wie die plötzlich falsche Übermittlung der Stornofrist zu dem OTA....also auch SiteMinder ist bei weitem nicht perfekt und lässt einige Features vermissen, die sogar kleinere Anbieter anbieten.Auch müssen Sie sich als Hotelier über den hohen Preis im klaren sein. Über die Sinnhaftigkeit von über 400 OTA Anbindungen kann man definitiv streiten, bei einer derartigen Monopolstellung von Booking.com, Expedia etc.Die Benutzeroberfläche ist relativ übersichtlich, aber die Software an sich sogar mit einer 1000Mbit Leitung ziemlich träge und langsam....das geht besser.Umlaute werden immer falsch ins PMS übertragen....Gäste stehen vor der Tür als Muller heißen aber in Wahrheit Müller. Wie peinlich das als Hotelier ist, kann sich wohl jeder denken. Dieses Problem wurde von mir im August 2022 angemerkt und seitdem hat sich absolut nichts geändert. Immer wieder wird man vertröstet, das Problem wäre auf der Warteliste aber in der Prioritätenliste gäbe es andere Entwicklungen, die Vorrang hätten. Peinlich, dass ein derartiger Bug es berhaupt in die fertige Software geschafft hat.
Antwort von SiteMinder
Hi Marco,
Thank you for sharing your valuable feedback on SiteMinder's Channel Manager. We're pleased to hear about the successful synchronization with your hotel software, 3RPMS, and your positive experience with our wide range of interfaces and apps.
We apologize for any issues you've encountered, including software bugs and user interface concerns. Your input is invaluable in helping us improve. We're actively addressing these matters to enhance your experience and provide the level of service you deserve.
Regarding customer support delays, we're committed to resolving these issues promptly. Your comments have been shared with our teams, and we're dedicated to ensuring a smoother, more efficient experience moving forward.
Thank you for your partnership and understanding. We look forward to making your experience with SiteMinder even better.
Regards,
Ereena R.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Macht was es soll - ohne viel „Schnick-Snack“
Bewertet am 25.2.2022
gut in der Praxisalltag integrierbar - lässt sich auch auf mobilen Endgeräten noch gut bedienen
gut in der Praxisalltag integrierbar - lässt sich auch auf mobilen Endgeräten noch gut bedienen
Vorteile
- ansprechende/intuitive Benutzeroberfläche
- sehr guter (schnell + kompetenter) Support
- Support-Antworten auch per E-Mail
- faires Preis-Leistungsverhältnis
- läuft sehr stabil / zuverlässig
Nachteile
- z.T. würden wir uns schnellere Synchronisationszeiten wünschen da es vereinzelt zu Überbuchungen kommt
- nicht alle Restriktionen können für alle Reisemittler und Portale übertragen werden (liegt teils jedoch an den OTA's selbst)
- FAQ-Artikel sind leider nicht durchgehend ins Deutsche lokalisiert
Antwort von SiteMinder
Hi Ralph
Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder easy to use because everything is under one operation, customer support has been attentive, and the interface is user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security. As for the faster synchronization that has led to occasional overbookings, restrictions can be transferred to all travel agents and portals, and FAQ articles are not consistently localized into German. We will check internally and see if that has been resolved for you, but if you haven't already, please write to us, and we'd be happy to help!
If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you.
Thanks
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Ich war nicht zufrieden
Bewertet am 14.3.2024
Im Verkaufsgespräch wurde alles versprochen und danach wurde man nur so durch den Integrationsprozes...
Im Verkaufsgespräch wurde alles versprochen und danach wurde man nur so durch den Integrationsprozess gehetzt und man wurde gefühlt alleine gelassen. Es wurden hohes IT Verständnis Voraus gesetzt. Für einfache Eigentümer geführte Hotels meines Erachtens nicht zu empfehlen.
Vorteile
Das Verkaufsgespräch . Mehr Erfahrungen konnte ich nicht sammeln, weil es nicht funktionierte.
Nachteile
Die Integration und als die Website nicht mehr funktioniert hat, sollte man sich selber darum kümmern.
Antwort von SiteMinder
Hi Torben,
Thank you for bringing this matter to our attention. We sincerely apologise for any discrepancies you've experienced between the services promised during the sales process and the actual delivery.
Please be assured that we take your feedback seriously and have escalated the issue internally for thorough investigation. Rest assured, someone from our team will be in touch with you shortly to address your concerns and find a resolution.
Warm regards,
Ereena R.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Support
Bewertet am 14.5.2021
Sehr guter Support und Hilfestellung.
Sehr guter Support und Hilfestellung.
Vorteile
Übersichtlich............................
Nachteile
keine, da finde ich jetzt zum Beispiel nicht gut, dass ich hier mehr schreiben muss als ich möchte
Antwort von SiteMinder
Hallo Frau Schillbach,
vielen Dank, dass Sie uns so eine positive Bewertung gegeben haben. Es freut uns zu horen, dass Sie so eine gute Erfahrung mit unseren Produkten, und mit unserem Kundendienst hatten.
Wir wissen die Zusammenarbeit mit Ihnen zu schatzen.
Mit freundlichen Gru?en,
Jessica
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Einbindungsprozess über Monate
Bewertet am 29.9.2020
Der Auftrag wurde verzögert, wir haben nun 21 Monate auf die Anbindung gewartet
Der Auftrag wurde verzögert, wir haben nun 21 Monate auf die Anbindung gewartet
Vorteile
Es wäre eine mögliche Ergänzung im CM Bereich gewesen
Nachteile
Der Support vom Siteminder ist nicht hilfreich
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best choice we made for a channel manager !
Bewertet am 23.8.2019
We had a different channel manager when we started our business, it worked just fine but it had a...
We had a different channel manager when we started our business, it worked just fine but it had a lot of issues, & then we started looking, & we compared & tried demos for different channel managers, until we found siteminder, to be honnest we loved the sales person, they were convincing & we found everything we needed in Siteminder, they were very helpful during the mapping of rates & availability with all our partners, & they were very professional, working with us day & night until everything worked perfectly.
They send emails whenever there is an issue & they resolve it in impressive delays, we never had issues with Siteminder honestly, it was perfect since day one, & it still is, the most unfortunate thing is that we compare all our other partners to Siteminder & it's hard to settle once you tried the best!
Vorteile
Availability of customer service is incredible, their very knowledgeable & will answer any question you have, never failed to respond to me in the whole year we have been working with Siteminder, they are very professional & will answer you in the best delays.
Nachteile
None, everything works perfectly for the time being
Antwort von SiteMinder
Hi Fatima,
Thanks so much for taking time out to review us! We are thrilled to hear that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.
We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products.
Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile :)
Thanks,
Misha
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
My favourite channel manager
Bewertet am 28.12.2021
Overall I like SiteMinder's channel manager and always recommend it to my clients (large 4 & 5 star...
Overall I like SiteMinder's channel manager and always recommend it to my clients (large 4 & 5 star hotels).
Vorteile
In my capacity as a revenue management consultant, I have used many different channel managers. Siteminder definitely is my favourite channel manager as it's easy to use, integrates with all the major OTAs and has very good customer service.
Nachteile
It can be a bit overwhelming when just starting out, but once you've got the hang of it you'll be fine.
Antwort von SiteMinder
Hi Marlieke
Thank you for your great review! We know you have a lot going on in your day, so we appreciate the time you took to let us know about your positive experience around how easy the Channel Manager is and the service you have received. A unique and positive experience is what we aim for here at SiteMinder.
Anytime you need us, we are here 24/7 via our chat. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
DO NOT USE FOR HOLIDAY LETS : COWBOYS WITH CONTRACTS
Bewertet am 2.4.2021
Sales person who tells you what you want to hear. This product doesnt work for holiday lets. And...
Sales person who tells you what you want to hear. This product doesnt work for holiday lets. And absolutely not as it states for 'Little' companies at all.
Constantly told
'I will refer that to product development' - which has no answer or time scale to the problem and apparently zero guarantee of it being changed.
4 weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up) then I get a bill for £600 and a development person contacts me so I can help him understand the issues, wanting explanations screen shots etc (I have already sent this ).
Vorteile
The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live).
Nachteile
This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software.
The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly.
All invoices were wrong in amount and direction to the customer how to pay.
My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.
Antwort von SiteMinder
Hi Leanne,
Thank you for sharing your honest feedback. We sincerely regret your experience and know our team has already been in touch with you to resolve your issues.
We apologise for the misunderstanding around your free period. The offer of a free period (not a trial period) was made to you for signing an annual contract. When you cancelled your subscription, you cancelled within your contract term and hence received a bill for set-up and cancellation fees, both of which we have refunded to you. Customers always have a choice to pay month to month. The offer was understandably more attractive for the annual contract. Nonetheless, we will do our utmost to ensure that all options are reinforced for every future customer.
Our product team researches new enhancements and prioritises the features that have the greatest impact for our customers. We have taken into consideration all your feedback about the invoices.
Thanks again for your valuable feedback.
Warmest,
Mei
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Best Channel Manager for our needs
Bewertet am 27.4.2021
Really good. It's easy to use, fast and with a great customer support.
Really good. It's easy to use, fast and with a great customer support.
Vorteile
The ease of use versus its competitors. Maybe the setup at the begining is more tedious than other channel managers, but it makes things easier for your daily work.
Nachteile
The only option that maybe we miss from SiteMinder is the chance to apply offers directly in the channel manager instead of changing its price manually day by day.
Antwort von SiteMinder
Hi Juanjo,
We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.
I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements.
Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you.
Warmest, Jessica
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to use software and very helpful and friendly customer service!
Bewertet am 7.6.2021
We have been working with SiteMinder for more than 6 years and it has been a wonderful journey. We...
We have been working with SiteMinder for more than 6 years and it has been a wonderful journey. We started with channel manager + bookingbutton and expanded the business with SiteMinder to GDS and PMS integration area over the years. As an independent hotel, the services SiteMinder provides are essential to us and we are very thankful for their support!
Vorteile
The software overall is very easy to use and if I ever have questions, their customer support is always very friendly and helpful!
Nachteile
I wish there were more kinds of reports available on the channel manager module. It would also be great if the BookingButton has more features and as developed as major OTA extranets.
Antwort von SiteMinder
Hi Yuki,
Thank you so much for your insightful feedback. We are so thrilled for having the opportunity to support you throughout your journey during these 6 years. It's customers like you that make what with we do so worthwhile. You will be please to know that our product team keeps working on making enhancements to the booking engine. You can check the latest product releases on this page: https://releases.siteminder.com/en/articles/5274866-may-2021-release-notes-new-features-and-improvements.
Thank you so much for all your suggestions. It help us understand all your needs. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.
Kind regards,
Jessica
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst Customer Support!
Bewertet am 1.8.2019
Worst customer service.
Worst customer service.
Vorteile
Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.
Nachteile
The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least.
Antwort von SiteMinder
Hi Sally,
Thank you for your honest feedback, Sally. I am so sorry that you felt that you didn't receive the level of support needed to resolve the issue on rate codes to your satisfaction.
I have personally escalated this to our highest levels of support to get back to you within the next two hours to make sure we truly listen to how we can help an important customer like yourself. We want to ensure you receive the support you deserve and meet the standards we normally provide to our customers.
Thank you,
Misha
- Branche: Gastgewerbe
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
SiteMinder with Chanalai Hotels and Resorts
Bewertet am 19.2.2020
Good overall experience with SiteMinder
Good overall experience with SiteMinder
Vorteile
Easy to Use, No. of Channels, Fast & Accurate
Nachteile
- Less Informative Dashboard
- Limited Reports
- No Auto-Generated Report (send through via email)
Antwort von SiteMinder
Hi Abhishek,
Thank you for letting us be part of your journey! And thank you for your thoughtful feedback.
We're so pleased to hear that you find our system user friendly and efficient, and that you understand our passion for improving your service and customer experience everyday!
Please let us know if there is anything we can do to further assist you get the most out of your products.
All the best,
Misha
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
I have used siteminder for 9 years.
Bewertet am 21.3.2018
The software itself has never failed.
The software itself has never failed.
Vorteile
The desktop version has always worked well. I changed to resonline a few years ago but found their software to be unreliable.
Nachteile
The mobile version has a lot of problems. It is difficult to change any details once entered as in dates, number of people. It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading. When you select the payment details it glitches and the page can not be closed for finalize payment or go back.
Antwort von SiteMinder
Hi Maureen,
Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable.
I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve.
Again, thank you for taking the time to give us your feedback.
If you have any further questions please do let me know.
Kaitlyn @ SiteMinder
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Strange Sales & Marketing practices
Bewertet am 20.1.2022
The Sales and Onboarding process is fairly convoluted. Apart from the misinformation on Free Trials...
The Sales and Onboarding process is fairly convoluted. Apart from the misinformation on Free Trials and key product functionality, you are meant to schedule a call only to confirm verbally the data provided earlier via a formsheet - what a waste of time.
Vorteile
Seems to have good stable performance in terms of synchronization across their Channels. But honestly, I didn't get a full insight into Siteminder's suite of CRS/Channel Manager/Booking Button. At the end of the Onboarding process it was actually revealed that key information provided by Sales at the beginning was plain false.
Nachteile
Sales and Marketing standards and practices are extremely questionable. First of all, there is no Free Trial available despite countless claims and buttons on their website. Fake news.
Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then turn around and saying it wasn't.
Antwort von SiteMinder
Hi Sven,
Thank you for taking the time to leave us a review. We are so happy to hear you that you find SiteMinder good and stable. Reading this has made our day. We're sorry to hear that your experience with us didn't live up to our usual standards. Your honest feedback is very much appreciated and I've escalated it for urgent attention. Someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know.
Thanks!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Affordable Channel Manager but Support is Lacking!
Bewertet am 4.12.2018
Overall Siteminder does what it needs to do and when everything is working as it should, the system...
Overall Siteminder does what it needs to do and when everything is working as it should, the system is great, saves a lot of time and speeds up processes.
For larger organisations that operate at high occupancies, it is inevitable that in occasions overbookings can come in.
Vorteile
Great all round system when everything is going well.
Nachteile
Support is very slow with a lot of chasing required.
When things don’t go right and an error has been made between the PMS and channel manager a lot of finger pointing can happen.
On some channels, some information like email addresses cant be delivered to the PMS.
Antwort von SiteMinder
Hi there,
Thanks again for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing.
Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder.
We thank you again for trusting us as a customer and look forward to solving your issues.
Best,
Lauren
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Horrible all around
Bewertet am 9.9.2019
Horrible- I would not wish this service for anyone.
Horrible- I would not wish this service for anyone.
Vorteile
I like that I can get out of using it as soon as possible- they make it time consuming to try to setup and get working but at least I can leave after months of horrible service and no functionality.
Nachteile
Absolutely no customer support- their phone line support always responds that everything is working when nothing is setup correctly. Their email support just never gets back to you. I have been manually checking reservations for nearly 6 months because of no help or functionality from Siteminder!
Antwort von SiteMinder
Hi Abby,
We're really sorry to hear about your experience as that is not usual for us. Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch.
We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible.
We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.
Thanks,
Misha
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Ok unless you need Support
Bewertet am 23.8.2019
The Bookingbutton from Siteminder is the worst we have come accross. It is less than ok: The mobile...
The Bookingbutton from Siteminder is the worst we have come accross. It is less than ok: The mobile embed widget doesn't display properly and we have been in touch with Siteminder but after a month of them knowing about the issue this has still not been resolved. You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible. Siteminder could be so much better if they improved their customer service. At the moment we would not recommend using them at all.
Vorteile
Simple to use interface and most of the time very self-explanatory.
Nachteile
Customer Support is the worst. Whenever you need help you will receive a standard E-Mail reply and issues will not be resolved in a timely manner.
Antwort von SiteMinder
Hi Philip,
Firstly, I am so sorry to hear about your outstanding issues with the mobile embedded widget and that you felt you have not received the highest level of support to resolve the issues promptly. This is certainly not the usual for our more than 35,000 happy customers.
We have escalated this to our management and customer success teams who have been in touch.
Good news regarding Payment Gateways-We've built a great new payment feature to give your property a quick and secure way to accept online payments from all major credit and debit cards. The new payment processing through SiteMinder Payments will be available at the start of September for all regions.
If there's anything else I can do, please let me know.
Sincerely,
Misha
- Branche: Gastgewerbe
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Ok for the Price
Bewertet am 21.12.2018
Since we do not depend a lot on the online reservations (we do more contract and group business),...
Since we do not depend a lot on the online reservations (we do more contract and group business), the low flat price is good for us.
Vorteile
The flat rate for the Channel Manager, so we are not paying for each reservation that comes thru the channel manager. But then we signed up for GDS thru them, thinking it was the same way, but it turned out they are charging heavy fees for the GDS reservations.
Nachteile
Customer Support. Terrible.... Hard to get anyone to help you. Don't know who to call. They are based out of Australia, and I dont think they have a very strong support system for their US clients. I have been trying to get a rate loaded, and haven't had much help.
Another thing I definitely do not like is that we cannot provide a link for our group business to book directly. If we do, then there is a heavy fee I think. So we prefer
Antwort von SiteMinder
Hi Sally,
Thank you so much for your review and frank feedback. I've escalated this immediately to our Support team who will be in touch with you directly ASAP.
Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder.
We thank you again for trusting us as a customer and look forward to solving your issues.
Thank you,
Mei
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SiteMinder Review
Bewertet am 23.2.2022
We are quite satisfied with our experience with SiteMinder and would love to keep the software as...
We are quite satisfied with our experience with SiteMinder and would love to keep the software as our CMS.
Vorteile
I like that it's very easy to use and the updates are always real-time.
Nachteile
There are times when there will be technical errors and the system takes a longer period to reflect updates and changes.
Antwort von SiteMinder
Hi Elda
Thank you so much for leaving us a positive review. We are happy to hear that you find SiteMinder easy to use and satisfied with SiteMinder overall. However, we are sorry that you are experiencing technical errors. Would you be able to email me your details? So that I can help you to escalate the error that you are facing.
I am looking forward to hearing from you, Elda!
Thanks!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Is worth!
Bewertet am 5.5.2022
Vorteile
Channel manager (Little Hotelier) and Booking Button
Nachteile
The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone like low battery or traveling with no roaming it's impossible to log in. There is an app but I don't really want to download more apps, it's too much.
Also I suggest to add another option when enable deposit in the booking button: NUMBER OF NIGHTS, at the moment only percentage, full amount, fixed amount, first night.
Antwort von SiteMinder
Hi Esmeralda,
We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests.
Let me know if there's anything I can assist you with; thank you!
Best regards,
Ereena R.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The very best channel manager out there
Bewertet am 17.1.2020
Managing multiple distribution channels individually could be a very daunting task. this helps...
Managing multiple distribution channels individually could be a very daunting task. this helps streamline that process
Vorteile
It love the versatility the Channel Manager has. Very easy to set up new room types, connect to new channels, and creating rates amongst other things. I just love using Siteminder
Nachteile
My least liked feature of this platform is probably their booking engine. It's very archaic and not very user friendly. I wish they improve this part sometime soon.
Antwort von SiteMinder
Hi Javier,
First of all, thanks so much for taking time out to review us! It's excellent to hear that you've gotten great results.
We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We have some exciting updates coming this year, that will directly improve our user-experience with Booking Engine, so stay tuned!
Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner.
It's fabulous customers like you that make what we do so worthwhile.
All the best,
Misha
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easiest Channel Mapping software
Bewertet am 14.3.2022
Vorteile
Easy to use, very friendly and insightful helpdesk
Nachteile
Overall, its very system orientated, not very focused on user experience
Antwort von SiteMinder
Hi Wei Shing,
Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder easy to use and system oriented.
If you need support with anything, you may reach out to our 24/7 chat support. One of our team will be more than happy to assist you.
If there's anything I can do to help you, please let me know. Thank you!
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Excellent
Bewertet am 22.1.2018
Vorteile
At our hotel (Hotel & Gasthof zum Hirsch) we have been using SiteMinder technology for 3 years. We love that we can make changes to our Canvas website without needing professional IT background. Our direct bookings have increased by around 18%, we have more independence for 3rd parties and we are gaining a lot more traffic.
Nachteile
.....
Antwort von SiteMinder
Hi Dominik,
Thank you for reviewing SiteMinder. We're pleased to hear that you are having a positive experience using our software for your hotel, Hotel und Gasthof zum Hirsch.
We can't wait to continue to work with you to achieve more success in the future.
Thanks,
The team @ SiteMinder
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Terrible system and support
Bewertet am 24.2.2023
Terrible
Terrible
Vorteile
The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor.
Nachteile
The system does not work and the support team terrible
Antwort von SiteMinder
Hi Kelly,
We apologise that your experience didn't meet our usual standards. I'd love to help you with the experience above, especially with integrating your hotel management system with ours, we hear that you have difficulty reaching out to our support, and I hope I can help you. If you could drop me an email at ereena.rosli@siteminder.com, I could help to assist you further as I don't have your details in this review to assist. I'll be waiting for your email and hope to hear from you soon.
