Kixie PowerCall Erfahrungen

Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.

There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use.

The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.

The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

I like that i can click and dial quickly and SMS option has helped greatly to receive responses asap.

a bit of delay when leaving messaging then clicking 1 or # to submit but not big deal

It does everything we need and the power dialer is beyond what I could have imagined for sales workflows and instant lead calls! Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.

None. There's literally nothing bad about it.

It's easy to use and navigate. Extremely useful tool & integrations.

There isn't much i can say negatively about Kixie

I believe the power dialer is the best feature as we are able to target more people in 1 go

sometimes its a bit slow but there was recently an update that helped with this issue

[SENSITIVE CONTENT HIDDEN] are the main men here. The customer service is the best I have ever received. Very quick service, work round the clock, help with most IT issues I had even if it was nothing to do with Kixie. Absolute best product on market and [SENSITIVE CONTENT HIDDEN] is an asset to the team

Absolutely none other than they are a massive company so can be busy some times so you might have to wait an hour or so for the next available slot even though they fix any problem in minutes.

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

It seems buggy...team has been complaining of a lot of downtime

The call barging is smooth and the connectivity is really good with proper voice quality

The cost is on higher side when we compare with go auto dial also skype.

SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT

Desktop interface is rough. Some limitations on syncing information, but minor

Links well with our CRM and seems like it is designed by someone who has CRM front of mind.

Call quality is excellent and has been perfect for working from home recently.

Love the fact you can link call notes immediately to a contact from the powercall software.

There is the ocasional bug, but they are fixed quickly and customer support is excellent.

I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.

There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

I haven’t come across anything in the software that I have found as a con in over two years of use.

Helpfulness of the support. Easibility of use.

That I do not know how to properly work all the funtions as i am learning them through experiance.

What I like about this device is that it is easy to use and start. And aside from that you can do lot of things which are not available from a typical call center tool. You can dial any number anytime, check logs and listen to recordings without doing so much effort. In other words it is a one time stop software.

What I don't like about this software is that it only works better on google chrome browser.