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273 Bewertungen

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great experience! They got me signed up quickly and helped me set everything up.
Bewertet am 5.6.2018
Makes dialing and tracking relationships super easy!
Makes dialing and tracking relationships super easy!
Vorteile
Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.
Nachteile
There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Troubles from Day One
Bewertet am 16.3.2021
Vorteile
The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.
Nachteile
The system has had frequent bugs, delays and outages every month. We have not had a month of stable use.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.
Warum Kixie PowerCall gewählt wurde
The system was shutting down in 2020Gründe für den Wechsel zu Kixie PowerCall
Kixie had unlimited calling and texting, and with our teams volume of calls across North America, it was the leading factor.- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Our company used KIXIE for almost 2 years. Save your money. Their customer service is...
Bewertet am 19.7.2022
This company is terrible. They should go the way of Enron.
This company is terrible. They should go the way of Enron.
Vorteile
When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!
Nachteile
KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?
Antwort von Kixie
Sheryl, we're very sorry to hear your experience with Kixie was less than you had hoped for. We pride ourselves on 100% US-based customer service, and we do provide live customer service over the phone, email, and chat.
The reason we do not offer pro-rated refunds for service is due to the costs associated with the US-based support resources that we offer, and also the fact we do not require contracts or annual payments of our customers in order to use the system. You can cancel at any time, but there are no pro-rated refunds when you do, so that we can continue to offer these services and benefits.
As we have grown we have continued to develop new features in response to customer feedback. Due to popular demand, we recently completed a major update which includes list-based multi-line PowerDialing, allowing our customers to auto-dial up to 10 contacts simultaneously. We prioritize the features that we hear the most requests for, and unfortunately not every request can be met.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simple to use and great features
Bewertet am 12.3.2021
Overall has been great.
Overall has been great.
Vorteile
I like that i can click and dial quickly and SMS option has helped greatly to receive responses asap.
Nachteile
a bit of delay when leaving messaging then clicking 1 or # to submit but not big deal
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Game changer
Bewertet am 26.8.2020
Vorteile
It does everything we need and the power dialer is beyond what I could have imagined for sales workflows and instant lead calls! Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Nachteile
None. There's literally nothing bad about it.
In Betracht gezogene Alternativen
AircallGründe für den Wechsel zu Kixie PowerCall
It integrated with HubSpot better and did more.- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Amazing Software
Bewertet am 7.12.2020
Vorteile
It's easy to use and navigate. Extremely useful tool & integrations.
Nachteile
There isn't much i can say negatively about Kixie
- Branche: Immobilien
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Fischer Homes LOVES Kixie!
Bewertet am 9.12.2022
Kixie has been great! We have had very few issues with their system and they are always quick to...
Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!
Vorteile
The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.
Nachteile
Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Kennedy Painting Feedback
Bewertet am 21.12.2022
The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros...
The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!
Vorteile
Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!
Nachteile
I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!
In Betracht gezogene Alternativen
AircallWarum Kixie PowerCall gewählt wurde
Kixie is more advancedZuvor genutzte Software
Intermedia UniteGründe für den Wechsel zu Kixie PowerCall
Way better integrations with Hubspot!- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Happen Ventures review
Bewertet am 25.1.2023
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Product and Great Support
Bewertet am 30.12.2022
The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my...
The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my question within minutes, and then maintained communication over multiple days until my question was answered. She escalated the question when I explained the setup and got a technical engineer's input. She went as far as was necessary to get my an answer, and as a business, that type of support is greatly appreciated.
Vorteile
We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available
Nachteile
Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.
- Branche: Chemikalien
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Kixie PowerCall is a sales engagement platform that seamlessly integrates with popular...
Bewertet am 21.2.2023
In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration...
In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration with popular CRM systems, automatic call logging, and real-time analytics and reporting features are all well-received and effective in improving sales productivity and efficiency. However, I have expressed concern about the pricing, which may be too high for small businesses or teams with limited budgets. User interface could be more intuitive. Nevertheless, most users consider Kixie PowerCall to be a valuable sales engagement tool, with many reporting that it has led to improved sales performance and revenue growth.
Vorteile
I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.
Nachteile
I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
An absolutely fantastic bunch and product to match
Bewertet am 12.8.2020
Fantastic. If you need a power dialler, use this.
Fantastic. If you need a power dialler, use this.
Vorteile
[SENSITIVE CONTENT HIDDEN] are the main men here. The customer service is the best I have ever received. Very quick service, work round the clock, help with most IT issues I had even if it was nothing to do with Kixie. Absolute best product on market and [SENSITIVE CONTENT HIDDEN] is an asset to the team
Nachteile
Absolutely none other than they are a massive company so can be busy some times so you might have to wait an hour or so for the next available slot even though they fix any problem in minutes.
In Betracht gezogene Alternativen
Zendesk Suite- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best dialer solution I have worked with!
Bewertet am 20.8.2022
Since we switched over to Kixie, we have increased our sales by 40% and our departments output by...
Since we switched over to Kixie, we have increased our sales by 40% and our departments output by 14%. It was allowed us to scale our business and easily track what works great and where we have room for improvement through their real-time reporting.
Vorteile
Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
Nachteile
I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.
Antwort von Kixie
Hi Kathy, thank you for the review! It's really great to hear that Kixie has helped your team increase sales by 40%, that's awesome!! For more video tutorials on the new dialer view and features, please check out our playlist of video tutorials on YouTube: https://www.youtube.com/playlist?list=PLYZ9XqY1PsQPZ9dC8UdEDkbnAGsVbe9D2
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
PowerCalls
Bewertet am 23.6.2020
Here at Oggvo, we love using Kixie. Not only is it great for calls, text messaging and reporting...
Here at Oggvo, we love using Kixie. Not only is it great for calls, text messaging and reporting but we use it to automate our workflow. I can't thank [SENSITIVE CONTENT HIDDEN] and the Kixie team for all the support and guidance they have provided us. We could not have grown so rapidly without your services.
Vorteile
I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!
Nachteile
If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Kixie is AWESOME!
Bewertet am 9.9.2021
Vorteile
Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!
Nachteile
About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Kixie Dialer
Bewertet am 19.7.2022
Overall it gets the job done
Overall it gets the job done
Vorteile
Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.
Nachteile
It seems buggy...team has been complaining of a lot of downtime
Antwort von Kixie
Hello, thank you for taking the time to share your honest and candid feedback. We are continuously working to improve our product and eliminate any glitches or bugs from our system.
In most cases, our team can resolve bugs within 5-7 business days from when they are reported. If you have not done so already, we would greatly appreciate it if you could report any bugs or other issues you may encounter to our support team at support@kixie.com so that we may look into and resolve them in a timely manner.
- Branche: Marktforschung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Kixie review
Bewertet am 4.8.2022
It has really been amazing and gives complete satisfation with respect voice clairty and connectivit...
It has really been amazing and gives complete satisfation with respect voice clairty and connectivity.
Vorteile
The call barging is smooth and the connectivity is really good with proper voice quality
Nachteile
The cost is on higher side when we compare with go auto dial also skype.
Antwort von Kixie
Hi Manoj, thank you for taking the time to share your feedback. We're glad to hear you're satisfied with Kixie and happy with the clarity and connectivity of calls!
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Power Dialling an extensive database
Bewertet am 5.8.2022
Overall, Kixie has been great and is helping us to accomplish our ultimate goal. I manage a...
Overall, Kixie has been great and is helping us to accomplish our ultimate goal. I manage a massive database of 30k+ prospects, and utilizing the power dialler feature has allowed the team to churn through the list very effectively.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing! A huge help at customizing and optimizing the tool to fit our specific needs.
[SENSITIVE CONTENT] is extremely knowledgeable and always very quick to respond to any inquiries.
I work with many vendors and account managers daily and [SENSITIVE CONTENT] is top of class, sincerely.
I appreciate everything you've done for us [SENSITIVE CONTENT]! I truly appreciate you, thank so much
Vorteile
Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management
Nachteile
The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.
Antwort von Kixie
Hi Craig! Thank you for sharing your candid feedback. We are always glad to hear how Kixie has helped businesses and individuals achieve their goals. Thank you for continuing to choose Kixie for your business calling & texting needs!
- Branche: E-Learning
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Works seamlessly
Bewertet am 10.9.2021
Its worked extremely well for our team so far. We use it to dial 100-200 contacts per day, per rep,...
Its worked extremely well for our team so far. We use it to dial 100-200 contacts per day, per rep, and its very easy to use and syncs without issue. The calls are also saved right into HubSpot which makes my job as the director a lot easier as I can quickly review calls / demos etc without having to rely on the reps recording the calls.
Vorteile
Easy to use, seamless integration, records the calls, has a great dashboard.
Nachteile
Need to configure your internet to prioritize Kixie otherwise it might lag.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Kixie Helps!
Bewertet am 5.1.2021
We really like Kixie, with some more growth of features, and a new desktop interface I think they...
We really like Kixie, with some more growth of features, and a new desktop interface I think they are the next big one in the VOIP world!
Vorteile
SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT
Nachteile
Desktop interface is rough. Some limitations on syncing information, but minor
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great service for CRM
Bewertet am 22.8.2020
Really happy with Kixie and I would reccomend them to
Really happy with Kixie and I would reccomend them to
Vorteile
Links well with our CRM and seems like it is designed by someone who has CRM front of mind.
Call quality is excellent and has been perfect for working from home recently.
Love the fact you can link call notes immediately to a contact from the powercall software.
Nachteile
There is the ocasional bug, but they are fixed quickly and customer support is excellent.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Product
Bewertet am 9.6.2020
Vorteile
I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.
Nachteile
There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.
Antwort von Kixie
Thanks for the great feedback Dennis!
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Kixie Power Calling
Bewertet am 6.10.2022
Vorteile
The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.
Nachteile
I haven’t come across anything in the software that I have found as a con in over two years of use.
Antwort von Kixie
Hi Aaron, thank you for leaving a review and for being a longtime customer!
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Kixie is great
Bewertet am 18.11.2022
Very great, we are glad we went with them over the others.
Very great, we are glad we went with them over the others.
Vorteile
Helpfulness of the support. Easibility of use.
Nachteile
That I do not know how to properly work all the funtions as i am learning them through experiance.
In Betracht gezogene Alternativen
Ricochet- Branche: Sicherheit & Untersuchungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to use and navigate
Bewertet am 14.1.2019
Experience is hassle free and free from any inconvenience. When you log in you take in calls right...
Experience is hassle free and free from any inconvenience. When you log in you take in calls right away that allows you to be more productive.
Vorteile
What I like about this device is that it is easy to use and start. And aside from that you can do lot of things which are not available from a typical call center tool. You can dial any number anytime, check logs and listen to recordings without doing so much effort. In other words it is a one time stop software.
Nachteile
What I don't like about this software is that it only works better on google chrome browser.