ServiceTrade Erfahrungen

I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.

I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.

It's great for creating and dispatching service jobs.

It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds

The company values customer feedback regarding product improvement.

onboarding process could be improved with the initial product and additional services.

I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier.

While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use ServiceTrade as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go.

Honestly i like everything but what i really love is how accessible customer service is

there is nothing that i do not like about Service Trade

What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin.

The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while.

The professionalism presented to the customer. With the Service Trade platform all of our admin is streamlined from the office to the field and back again. It leads to timely information to the right places, and helps us present a very positive and professional image to our customers. Consistently.

The complaint is less of Service Trade and more a systemic problem routes in the reliance of mobile data. When cellular coverage is marginal or lacking it bogs the program down.

the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice.

The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded.

Ease of use. Cross application compatibility with "Building Reports."

I would like to be able to expand the main text box when quoting or preparing a work order.

Service allows me to use our own documentation (reporting) and keep track of all aspects of our business. By far the most valuable tool that we use.

I do not like that the order the blank reports are uploaded, is the way they remain forever in the system. It would be nice to make changes to my reports, and replace existing blank reports or move the order of them in the system.

I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it.

They want us to comment after photos after you have took pictures.

I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location.

I wish that ServiceTrade had a feature that sent me a notification when a technician clocked out of a jobsite so I knew it was complete without me having to look if it was complete.

I love that I can manage multiple accounts with service trade. I have the ability to send proposals and set up jobs using the proposals that approved by customers. It's GREAT for scheduling jobs daily, weekly & monthly.

I would like to be able to filter out things more within types of services/jobs.

Simple to use all aspects of this system.

Nothing seems to be an issue pretty simple to use

That it's very user friendly and it's easy to teach to use.

I liked the old format for invoicing. The old format just seemed more user friendly than the new.

I like the ease of having everything at our fingertips.

Pricing. Learning all the different components, which are useful, but a lot.

Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot.

The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone.

It has made our day to day service operations a lot easier and more productive.

The sales side of the software can be time consuming to teach.

The ease of use. And to make and assign WO fairly quick

If technician writes comments per service on a WO it doesn't carry over when sending a service link to customer

Quoting and estimates. Customers can approve directly from email

Bare minimal integration with quickbooks

This software was created and is organized by people in the service industry. This is huge for me.
They think like we do.

When we were sold this product, one of the really great selling features was the Chat Help.
You have since downgraded this to an email tech support. (but cost stayed the same).
As a result, there is an increased lag in response and no 2-way conversation.
Just like the rest of your competition.

ST has made me more efficient in my daily routine. It’s very easy to use and I’m not at technologically advanced as others

When I come upon a “Con” my office staff is able to show me the answers