--- description: Ausführliche Erfahrungsberichte zu CallTools mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche CallTools mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallTools Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [VoIP-Software](/directory/107/voip/software) > [CallTools](/software/105001/calltools) # CallTools Canonical: https://www.getapp.de/software/105001/calltools Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/105001/calltools?page=2) > CallTools ist eine All-in-One-Lösung für Call Center, die einen Power-Dialer für ausgehende Daten anbietet sowie ein Inbound Call Center mit Live-Agentenüberwachung, kompetenzbasiertem Routing und mehr. > > Bewertung: **4.8/5** von 155 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 155 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CallTools - **Region**: Irvine, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufer-ID - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Automatic Outbound Dialer - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing ## Integrationen (33 insgesamt) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... und 18 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) ## Ähnliche Kategorien - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Telefon Software](https://www.getapp.de/directory/294/telephony/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) - [Inside-Sales-Software](https://www.getapp.de/directory/761/inside-sales/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.de/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.de/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.de/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [Readymode](https://www.getapp.de/software/107701/xencall) — 4.6/5 (136 reviews) ## Nutzerbewertungen ### "Great for speed dialing" — 5.0/5 > **Anderson** | *21. November 2018* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible. > > **Nachteile**: Some times get stuck when many lead are assigned. ----- ### "Great service" — 5.0/5 > **Jason** | *19. Juni 2024* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We love the ease and set up. We like being able to review our calls. > > **Nachteile**: It took us a while to figure out why we had audio issues and thanks to support we fixed it. > > Was great. Michael helped us resolve some audio issues and made sure we were taken care of. ----- ### "Great platforms elevated requirements." — 3.0/5 > **Alex** | *29. August 2020* | Bau | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one. > > **Nachteile**: The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices). > > I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices. ----- ### "Calltools is the best software to run a successful call center" — 5.0/5 > **Hannah** | *9. Februar 2023* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I think the \#1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]\! > > **Nachteile**: I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful\! > > My overall experience with CallTools has been nothing short of amazing\! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now\! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates\! ----- ### "Its feels custom built just for us" — 5.0/5 > **Jason** | *11. Januar 2024* | Öl & Energie | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. > > **Nachteile**: If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. > > At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/105001/calltools?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/105001/calltools) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten