Yext Erfahrungen

This software is wonderful we use this daily at my job and yext is a service that will direct your business to 80 plus directories. We are able to go right into yext and update a address phone number website and it will automatically update it on the listings.

I do not feel like there are any cons this software actually helps me do my job better and it is a efficient way

The system is very easy to use and automates a very labor intensive process. Yext is a significant portion of our local SEO and citation building/management strategy.

The system is as easy as can be. You fill in the blanks, upload the pictures, connect the accounts, and hit submit. It is that easy.

Yext will also monitor for duplicate listings. It would provide a side by side view of the listing it created and the potential duplicate. That way you can decide what to do with it. And if you want the listing suppressed, you ask Yext to do so.

Cost is the biggest factor. It is honestly perfectly priced. Because if it was any higher in cost, I wouldn't get it. But it is just cheap enough for us to keep it. I just don't feel like it is a 'great' value.

There are a number of features we just don't use. Like the analytics. But that might just be because we are an agency and pay to have higher quality analytics than what comes with Yext.

One big gripe is the integration with Google My Business. We were using Yext before they added that functionality. The problem was that Yext overrode the business categories and caused some local maps issues. Once we figured out that you can override that function, we got it taken care of. But it took us awhile to figure that out. So the con here is that you have to know about that override feature or you can screw up your listings.

Listing management was very good. Review monitoring also very good. However, their customer service is poor.

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

This is a widely used and fairly easy to use software that allows us to manage listings for hundreds of clients. They also allow us to integrate their software with ours.

It can be very buggy at times. Sometimes things will connect and sometimes things will not connect.

Our company using Yext for our advertising and so far we love it.

I can't complain it actually reminds you if you need to work on you profile with them. So whats to dislike??

Super easy to use. Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

The interface can feel clunky in certain areas, though not as much in others.

We use Yext to help manage the listings of our clients and so far so good! They are super responsive and I love how everything is updated pretty quickly when you submit or if you have a question

The only thing that is a little confusing is the Review status and Cancelled status. If they are under review, it doesn't really give an indication of whether there is an issue or not and if a clients listing is cancelled, it doesn't really give you a reason as to why. You have to either resubmit it or ask Yext to clarify. Also, they do not do internal transfers if a client switches to our company- you have to cancel them out with the first company and then submit a new listing with Yext

I love how many directories are associated w/ Yext. When the subscription is live, this boosts SEO tremendously.

I do not like the fact that once you cancel Yext, all of the previous directory listings . I get it, but I just don't like it.

For someone brand new to citations & business listings, this is a great program...As long as you keep paying for it.

They claim to keep all of your information current and up to date across your website, social media channels, & 100's of business directories while also suppressing and getting rid of duplicate listings & inaccurate listing information, and they do (kind of).

First off, it takes their "Knowledge Manager" an abnormally long time to update all of your owned channels (website, social pages, etc...) & only does so in chunks arbitrarily. This makes it tough for search engines to know what info to show as valid in search.

Secondly, they claim that they eliminate duplicate content. This is a flat-out mistruth. They do not eliminate it, they mask it or hide it behind a 302 redirect tag which will work fine for as long as you keep paying your subscription. However, the moment you decide to terminate your contract with Yext they remove those 302 redirect tags and all that "eliminated" duplicate listings content surfaces and plays havoc on your search engine rankings

Yext makes local SEO easier by allowing agencies to manage multiple listings for businesses and individuals. Editing these listings across a wide range of networks and publishers can be done all within the platform and easily.

The platform can be difficult to learn when first setting up. The UI makes things difficult to find sometimes, as there are many features within the tool itself. Knowing what features are called and under which menu to find things can also be a bit difficult at first.

EASY!!!: I have used Yext for 3 years for our small law office to make sure we have good, consistent listings across all the proliferation of business listing sites. If you have a web presence for your business, you likely know how important it is to have your business name, address, and phone number appear the same on all these sites to ensure Google correctly recognizes the business. But if your business is more than a few years old, it likely has many variations on all the listing sites. Going to each individual site and claiming the business, correcting the info, and completing the listing would be a full-time job. Yext gives business owners an easy, one-stop spot to fix many listings at once.
Features: Correct business info, tell what the business sells or does, add specials, add photos, manage social media, manage reviews, for many business listing sites, all in one place.

Social media management: I don't particularly like or use the social media management features. I find them too rudimentary for what we need.
Yext is a bit pricey.

Having a single "source of truth" knowledge base that is pushed to many sites and search engines along with hosted store pages with schema markup have increased search engine results and organic traffic. The API has allowed multiple integrations, making this a good hub for all our store data.

The social posting tools aren't completely robust--can't boost posts through the platform or have videos natively play. It also takes a long time for them to complete design change requests on pages--you have to design everything and then have them try to copy it.

Lots of great new things about Yext: Google my business integrations, constantly adding new directories, knowledge tags, and analytics capabilities

There have been a few glitches but Yext has always been able to correct the issue in a timely manner.

I run google pages/online listings for close to 200 clinics across the United States and Yext makes managing minor changes very easy. We've also seen great results in how are listings are doing from an SEO standpoint.

The analytic reporting was slightly delayed at first but they fixed that!

The ease in being able to connect Yext to a third party platform API so we can streamline our NAP and hour information directly into the platform. We also utilize the bulk uploads for things like Facebook Covers often which saves a lot of time.

I really like my Yext team, but sometimes I dread the monthly calls because they turn too sales focused. We're happy with the services we're currently aligned with, and it's great to be kept in the know of new features, but it can get a little much at times.

When you work for a company that has hundreds and hundreds of clients, it's difficult to manage dozens of directory listing. Yext makes it a lot easier to do so. Whether they're minor updates or changes that need to be made.

Sometimes certain features disconnect if it's integrated into your own platforms.

The Yext tool allowed us to efficiently provide directory/profile/listing services to our clients, without having to manually submit each individually. It saves us time and provides a better service.

Sometimes the features marketed don't align with expectations/results.

I love the ability to control multiple entities from one source of truth that then populates out to the various networks/data aggregators.

The review platform could use some revamping/improvements.

As a marketing agency, we have a ton of clients that need a listings management service like YEXT. YEXT can help you consolidate all your listings in one place and when your business switches addresses, YEXT is a lifesaver. Their duplicate suppression is also key to doing this job well!

We do have a bulk package which makes YEXT a little cheaper, but if I were a business just getting YEXT on its own, there are cheaper options. You should also look at all the listings they can create - Not all of them are applicable to every business and every industry, but they do have a good selection overall.

Yext offers a simple process for submitting directory listings, cleaning up listings, and updating listings.

Fairly expensive to use Yext services, you lose access to your listings if you decide to leave, but they do offer a generous reseller program for agencies.

I love using Yext analytics and sending them to my customers. I find that all of their analytics are not data that are found on a lot of other websites. My customers always appreciate the analytics reports I send them.

I have had zero issues with Yext. You have to make sure you are set up correctly for them to collect the data, but that is user error and not their fault.

I went through the Yext Certified Partner training and test, and found them very informative and beneficial. The team took the time to schedule one-on-one calls for training, and quickly responded to any questions I had. The customer service is wonderful and reason enough to use Yext.

I wish it were more all-inclusive. Or at least have just a few packages. It felt like any time I asked if I could do 'X' or 'Y' the response was to buy an add on product.

Always a great experience working with the support staff as well as the account manager. Our requests and questions all get answered in a timely manner and new products and services are being shared with us.

Same day edits are sometimes slow. If we request an edit sometimes it takes 24-48 hrs to get a response when sometimes we are looking for an immediate response. The account manager sometimes fills the gap. Most questions we have to go through the support email rather than talking with our account manager.

I like being able to push out updated hours, photos, or statuses to all of the social media pages that I use for my business

I would like to be able to do multiple locations at the same time for the updates instead of one store at a time

About five years ago they had a fantastic sales person who provided tons of support and made sure things were quickly resolved.

Once you stop paying for the service, listing are reversed. I had many conversations with support about this but they just wanted more money and continue paying to fix the issue.