Yext

4,3 (112)
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SEO optimierte lokale Seiten, Locators und mobile Bildschirme.

Gesamtbewertung

4,3 /5
(112)
Preis-Leistungs-Verhältnis
3,9/5
Funktionen
4,2/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,0/5

84%
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112 Bewertungen

Alexander
Alexander
Gesamtbewertung
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Lack of Help and Customer Service.

Bewertet am 27.2.2018

Vorteile

It's easy to use after learning on your own. Just don't expect them to help you, it's a shame cause previously in another company using this program I had high hopes of them delivering what they had said.

Nachteile

Mainly due to the lack of communication and customer service the company has given us. We feel this a breach of contract as they didn't come to an assistance. In addition we hope others to understand our frustration and be given the opportunity to double check everything before signing up.

There is a reason they want you for a year - it's because they know you'll eventually see the value it has, which is honestly.... none.

Antwort von Yext

Thank you for leaving a review. We apologize for the inconvenience, and we're sorry to hear about your negative experience. Yext strives to provide great customer service, and we will pass this feedback to our team.

Yext's mission is to put companies in control of their digital knowledge everywhere. Our Director of Industry Insights, Rev Ciancio, would be happy to chat with you about Yext. If you're interested, please email rev@yext.com.

Madeleine
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great for Agencies who Create and Manage Citations

Bewertet am 8.5.2019

Overall my experience with Yext has been excellent. It does everything it claims to do and customer...

Overall my experience with Yext has been excellent. It does everything it claims to do and customer service is always quick and helpful.

Vorteile

What I like most about this software is that it makes updating client information across listings fast and easy. Before Yext, our agency used to spend a lot of time updating hours, uploading photos, etc..now it can be done in a fraction of the time.

I also love that Yext allows us to quickly add schema to a website that auto-updates when business information changes.

Nachteile

I least like that the integrations with Google My Business and Facebook must be set up separately. This sometimes gets overlooked by my staff or if we have trouble gaining access from a client, it will never get done.

It would also be nice if social posting could be pushed to more than just Google My Business..for example Facebook, Instagram, Twitter. That could allow us to replace other software with Yext.

One thing that would be nice is if Yext salespeople were able to help us better monitize the software as an agency. I've done a few meetings and phonecalls to try to come up with better ways to use and sell the software to clients, but they always turn into the Yext sales person trying to get us to commit more money to Yext. I'd love to get some ideas on how other agency partners are using Yext for their clients and selling the software/service with their service packages.

Antwort von Yext

Thank you for leaving your review, Madeleine. We appreciate the feedback and will share it with our team.

Don
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Customer Service Is Horrible

Bewertet am 7.1.2022

Overall, for the money and the net result, YEXT is not worth investing in.

Overall, for the money and the net result, YEXT is not worth investing in.

Vorteile

I don't really have any pros about this software.

Nachteile

I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.

In Betracht gezogene Alternativen

Birdeye

Gründe für den Wechsel zu Yext

Thought they could help.

Antwort von Yext

Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!

Jessica
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

We Love Yext

Bewertet am 23.4.2019

Yext has allowed our local businesses to appear higher in search due to the ability to add so much...

Yext has allowed our local businesses to appear higher in search due to the ability to add so much information to the platform including business hours, descriptions, holiday hours, featured messages, etc. We love the platform because it is easy to use and does not require daily monitoring.

Vorteile

Yext has made it extremely easy for our franchise owners to update their business information on a single platform. This not only allows the correct information to appear on various sites, it also allows our franchise owners to update their information as needed. It's very simple and efficient.

Nachteile

The interface, I believe, could be easier on the eyes. However, I do enjoy the system as is.

Antwort von Yext

Thank you so much for your review, Jessica. We're happy to hear that our services have helped your franchise owners become more efficient!

Morgan
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Yext made our lives easier

Bewertet am 9.5.2019

Vorteile

I liked how easy it was to implement. Our team manages the online listings for over 300 small businesses.

Nachteile

I wish it worked with more directories.

Antwort von Yext

Thanks for your review, Morgan. Love to hear that we make your lives easier (that's what we're here for). If you have any additional feedback on which directories you'd like to see us work with specifically please shoot an email to support@yext.com.

Lauren
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great tool for managing digital knowledge as part of local search optimization

Bewertet am 23.4.2019

We've helped our clients become more visible in local search results by ensuring information...

We've helped our clients become more visible in local search results by ensuring information accuracy and consistency across the internet as a result of using Yext.

Vorteile

Super easy to use. Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

Nachteile

The interface can feel clunky in certain areas, though not as much in others.

Antwort von Yext

We appreciate the feedback, Lauren. We're happy to hear that you're satisfied with our service and that it's helped your clients become much more visible in search.

Ben
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Supporting our locations

Bewertet am 1.5.2019

Have really enjoyed working with all the Yext staff. The product fits what we need for listings,...

Have really enjoyed working with all the Yext staff. The product fits what we need for listings, reviews and promoting our bank.

Vorteile

Ease of updating data on a single platform that pushes out to numerous listings in one update.

Nachteile

We have encountered some bugs in the system that needed to be addressed. This slowed the process of getting some items completed as quickly as we would of liked. The Yext support team has been helpful in resolving the issues.

Antwort von Yext

Thank you for the helpful feedback, Ben. We're glad to hear that our Support team has been quick to resolve the issues your encountered, and that our products and services have been helpful in promoting Capital City Bank to your customers.

Daniel
Daniel
Gesamtbewertung
  • Branche: Vermögensverwaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 1.0 /10

Do not recommend Yext, no way

Bewertet am 19.4.2019

I recommend staying away, better tools out their to consider first.

I recommend staying away, better tools out their to consider first.

Vorteile

The idea behind Yext is solid. It's goal is to help companies manage their listings across search engines and online directories

Nachteile

1. Expensive
2. For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.
3. I don't believe their service can really provide a SEO boost. There are too many factors to consider for SEO these days and using Yext for SEO

Antwort von Yext

We appreciate the feedback, Daniel and will share it with our team. Our mission is to put businesses in control of their information everywhere it might live, making the business itself the authoritative source of this information. If you have any additional feedback, you're more than welcome to reach out to clientfeedback@yext.com.

Kyle
Kyle
Gesamtbewertung
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Not worth the expensive price tag

Bewertet am 5.5.2018

Vorteile

It's nice to have everything on one dashboard and be able to make changes at once, but you pay a really high premium to get that.

Nachteile

If you don't keep paying the monthly, then you lose access to all our citations. This is ridiculous.

Antwort von Yext

Thank you for leaving a review. We appreciate your feedback and we'll share with the team. We strive to make it easy for businesses to update their digital knowledge everywhere.

Cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert.

When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

Adam
Adam
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Not Worth It

Bewertet am 28.1.2019

Didn't have a great experience.

Didn't have a great experience.

Vorteile

The tool is easy to use and the have a large staff.

Nachteile

They claim your listings quickly, but you don't own them. When you cancel, they take down all of your listings. There are tools out there that cost less and deliver better results.

Antwort von Yext

Adam, we appreciate your feedback and are sorry to hear that you weren't satisfied with your Yext experience. In regards to cancelling your subscription, when you cancel, Yext no longer sends your digital knowledge to the sites in the Knowledge Network. Afterwards, your information becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

Jacob
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

A leader in listings management

Bewertet am 17.1.2023

It was a good experience. They do what they do well and it does work for businesses. My only hiccup...

It was a good experience. They do what they do well and it does work for businesses. My only hiccup was the differences in prices from one entity to another, but they still have good affordable prices. I would recommend to using them for Listings management.

Vorteile

The ability to get information across directories. Yext seems to reach more directories than other companies in this industry.

Nachteile

Prices are not consistent. I worked for an agency that used them and then moved on to do marketing for a business and the prices offered were not the same they offer to agencies. Also, the rep gave me multiple prices over our talks as if it was negotiable.

Antwort von Yext

Thank you for your review, Jacob! As the leader in Listings, we appreciate hearing your feedback. The Yext platform has grown immensely over the last few years and so have our offerings. If there is anything we can clarify in that regard, please reach out to your Client Success Manager. We want to ensure you're getting the most out of our services. Thanks again for your review.

CHARLES
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Daily user

Bewertet am 22.2.2019

Overall experience has been positive. Not very easy to see an overall effect of the citations and...

Overall experience has been positive. Not very easy to see an overall effect of the citations and services.

Vorteile

The tracking of services for locations and the locations themselves are easily trackable. Eliminating and suppressing duplicate citations and incorrect publisher suggestions is absolutely easier than tracking any other way.

Nachteile

Support can take some time to provide answers. For the most part, this hasn't been a huge issue, but at times it was. This is not intuitive software and takes some time to get familiar with enough for basic use. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. This seems like poor business in that you pay for an item so you expect to be able to keep that item unless you decide to sell the item.

Antwort von Yext

Charles, we appreciate your feedback and are happy to hear that you've had an overall positive experience with our products and services. We appreciate your feedback regarding our support team and will pass it along to them.

In regards to your comment about stopping use of our service, when a client cancels, Yext no longer sends the business's information to the sites in the Knowledge Network. This information then becomes subject to the normal data compilation process of each publisher, which may result in the data and content changing over time.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Yext for your Directories.

Bewertet am 5.8.2021

Overall we have to use Yext because it seems like they have a monopoly on directory listing...

Overall we have to use Yext because it seems like they have a monopoly on directory listing software. It has been an okay experience but not great.

Vorteile

This is a widely used and fairly easy to use software that allows us to manage listings for hundreds of clients. They also allow us to integrate their software with ours.

Nachteile

It can be very buggy at times. Sometimes things will connect and sometimes things will not connect.

Antwort von Yext

Thank you for your review! Managing listings for hundreds of businesses is a tall order. We want to ensure Yext continues to be the best and most powerful tool in this space. We'd love to connect with you to discuss your account and any opportunities to optimize your Knowledge Graph and ensure your clients' Listings are live. Please reach out to us at help.yext.com/hc/en-us/requests/new. Thanks again for your review and for being a valued Yext Partner.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Great software to use

Bewertet am 10.11.2019

It has been nothing but positive working with yext for me

It has been nothing but positive working with yext for me

Vorteile

This software is wonderful we use this daily at my job and yext is a service that will direct your business to 80 plus directories. We are able to go right into yext and update a address phone number website and it will automatically update it on the listings.

Nachteile

I do not feel like there are any cons this software actually helps me do my job better and it is a efficient way

Antwort von Yext

Thanks for your review, we appreciate the feedback! Glad to hear about your company's positive experience with our products.

Zev
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Directory Management Software on The Market

Bewertet am 16.9.2019

Vorteile

Being able to manage 60 plus local directories from what one dashboard. I also liked the intelligent search feature as well as knowledge tags. They also create listings for Amazon Alexa, Waze, and Apple Maps.

Nachteile

Does a great job getting the lion's share of false or duplicate listings but occasionally will miss some listings if there are more than 3 errors in the listing. Updates to Yahoo! & Bing can take a lot longer to populate compared to the rest of the listings in the network

Antwort von Yext

Thank you for leaving your review, Zev. We appreciate your feedback and love having you as a customer!

Verifizierter Rezensent
Gesamtbewertung
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Get listed in all the major directories with a few key strokes

Bewertet am 4.4.2018

Simple directory submission software.

Simple directory submission software.

Vorteile

Yext offers a simple process for submitting directory listings, cleaning up listings, and updating listings.

Nachteile

Fairly expensive to use Yext services, you lose access to your listings if you decide to leave, but they do offer a generous reseller program for agencies.

Antwort von Yext

Thank you for leaving a review! We're happy to hear that Yext has been easy to use.

To clarify, cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

We appreciate your feedback and will share with the team. If you have any questions, please email support@yext.com.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Gets the job done fast but cookie cutter

Bewertet am 15.11.2021

I would describe my overall experience with Yext as fair,

I would describe my overall experience with Yext as fair,

Vorteile

It builds citations fast and lots of them. It takes the guess work out of citation building if you are newer to SEO.

Nachteile

What I liked least about Yext was its cookie cutter set up and the limits that came with that. After a couple of weeks it got pretty frustrating.

Antwort von Yext

Thanks for the review! We are happy to hear Yext has helped save your business so much time. We would encourage you to check out Hitchhikers - it's a program for every member of the Yext community to become an expert and explore the more in-depth mechanics of Yext. In the meantime, you know you can always reach out to your Yext team whenever you need help!

Angela
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Yext for Local SEO

Bewertet am 24.4.2019

Yext has been such a valuable tool for my team. We have used other tools in the past such as...

Yext has been such a valuable tool for my team. We have used other tools in the past such as MozLocal and BrightLocal and Yext has been superior for us. Yext is constantly innovating and coming out with more helpful tools for us to utilize with them. Our Yext representatives have been an amazing support system for us as well.

Vorteile

Lots of great new things about Yext: Google my business integrations, constantly adding new directories, knowledge tags, and analytics capabilities

Nachteile

There have been a few glitches but Yext has always been able to correct the issue in a timely manner.

Antwort von Yext

Angela, we appreciate you taking the team to leave a review and love to hear that our products and services have been valuable for your team!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A Strong Product Offering that Puts Our Customers First

Bewertet am 1.5.2019

Yext allows us to double down on the marketing efforts we provide our customers on a daily basis,...

Yext allows us to double down on the marketing efforts we provide our customers on a daily basis, it seamlessly and easily allows us to protect, update and promote our customer's desired brands.

Vorteile

Ease of use within the platform makes for quick and easy customer additions and updates.

Nachteile

The load/render times of the platform can at times be rather slow, but the impact is minimal.

Antwort von Yext

Thank you so much for the kind words. We appreciate your business and your review.

Verifizierter Rezensent
Gesamtbewertung
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

A great way to push updates to my business listings

Bewertet am 29.3.2018

Vorteile

I like being able to push out updated hours, photos, or statuses to all of the social media pages that I use for my business

Nachteile

I would like to be able to do multiple locations at the same time for the updates instead of one store at a time

Antwort von Yext

Thank you for leaving a review. We're glad to hear that Yext has been helpful in helping you to push updates to your business listings. Our Support Team would be happy to work with you in managing multiple locations. Please email support@yext.com, and a Yext representative will be able to assist you.

Allison
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Feedback was requested

Bewertet am 24.4.2019

Vorteile

The ease in being able to connect Yext to a third party platform API so we can streamline our NAP and hour information directly into the platform. We also utilize the bulk uploads for things like Facebook Covers often which saves a lot of time.

Nachteile

I really like my Yext team, but sometimes I dread the monthly calls because they turn too sales focused. We're happy with the services we're currently aligned with, and it's great to be kept in the know of new features, but it can get a little much at times.

Antwort von Yext

Thank you for the candid feedback, Allison. We're happy to hear you're saving time and finding efficiencies using our products. We appreciate the feedback around your monthly team calls and will pass it along.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Yext is great for handling our Placement tool!

Bewertet am 11.8.2020

Overall Yext is great and super efficient with handling our clients listings!

Overall Yext is great and super efficient with handling our clients listings!

Vorteile

We use Yext to help manage the listings of our clients and so far so good! They are super responsive and I love how everything is updated pretty quickly when you submit or if you have a question

Nachteile

The only thing that is a little confusing is the Review status and Cancelled status. If they are under review, it doesn't really give an indication of whether there is an issue or not and if a clients listing is cancelled, it doesn't really give you a reason as to why. You have to either resubmit it or ask Yext to clarify. Also, they do not do internal transfers if a client switches to our company- you have to cancel them out with the first company and then submit a new listing with Yext

Antwort von Yext

Thank you for your review! We're glad to hear you're getting exactly what you need out of Listings. We want to make sure we clear up any questions you have about Reviews. Just reach out to support@yext.com and our wonderful Support team will take care of it. Thanks again for the review!

Frank
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Option for Local SEO

Bewertet am 24.4.2019

Yext has been great with customer support and caring about my needs. The sales team has been very...

Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question.

Vorteile

The network and easy to use system helps me allow clients to be found locally instead of having to register with 70+ sites.

Nachteile

I would like an easier to export a set of analytics with all the key metrics to be easily shown. I can see much more on the back end but lose the interactivity when I export to PDF.

Antwort von Yext

Thank you for your review, Frank. We're happy to hear that the support team has been helpful and that you've found efficiencies for your business with our products and services. We appreciate the feedback on our analytic reporting and will make sure our product team is aware of this. Thank you again.

Chad
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great For Efficiency

Bewertet am 23.4.2019

Overall Yext is a good solution for our needs and certainly worth the money.

Overall Yext is a good solution for our needs and certainly worth the money.

Vorteile

The Yext tool allowed us to efficiently provide directory/profile/listing services to our clients, without having to manually submit each individually. It saves us time and provides a better service.

Nachteile

Sometimes the features marketed don't align with expectations/results.

Antwort von Yext

Thanks for leaving your review, Chad. Glad to hear that our products and services save both you and your clients time. We appreciate the feedback and if you have anything else you'd like to share, please reach out to support@yext.com.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Partner

Bewertet am 11.4.2019

Support team has been excellent getting us started with the capabilities of the app. We have many...

Support team has been excellent getting us started with the capabilities of the app. We have many happy clients thanks to the help of Yext.

Vorteile

- Easy to add locations
- Excellent interface usability and aesthetics
- Great Customer Service

Nachteile

- Sometimes the verification process can be difficult.

Antwort von Yext

Thank you for leaving your feedback!