Hapana Erfahrungen

The customer service was great and back office was easy to navigate.

occasional system downtime and inability to access the system at times.

Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!

How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.

I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana

There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date.

It's easily accessable and easy to manage all clients once you get to know the system.

Sometimes the server is pretty slow which can be frustrating.

The backend system allows for you to manage multiple studios seemlessly. The front end app is user friendly and our members love using it. The support you receive is second to none.

There is definitely some room for improvement with the layout and cross functionality between the platforms. However, the team are continously rolling out updates.

Pretty solid system that does what it needs to, good interface and upgrades.

Can sometimes time out and lose connection

Their responsiveness and patience are greatly appreciated

When some thing does not work when you really need it to BUT understand with technology:)

Easy to use, and support when needed. Been a great addition to our gym

There’s nothing to like least, I find that if I need assistance with anything the staff at hapana are great with helping

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

- The wide variety of products allows us to keep all of our operations in one place!
- The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana.
- When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors.

N/A.....
Nothing to report at this time.

The ease of use and the functionality that enables our brand to run the business.
We have 20 Listen To Your Body studios and the software meets our needs and some.

Nothing really. The system does what we need it to do.

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link.

I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are.

So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent.

Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes.

The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both.

Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

The support is second to none. The management system is simple, effective and a great user experience for our clients.

Sometimes difficulty optimising our customer sales flow.

Hapana has been great for our systems. Were a growing company with growing needs and their development team has been open and receptive to new ideas!

Because they are newer - some core functionality you would think would be built hasnt yet. This does create limitations

the support is phenomenal working with [sensitive content hidden] is a breezze

working with [sensitive content hidden] has been great for me and my company. ideas can be implemented so quickly thanks to the team at hapana.

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

The support staff have helped me through any question I’ve ever had in a timely manner. My rep has been supportive during any studio transition we have had and helped develop a personalized app for my studio. The reports are functional and provide all the data I’ve ever needed or wanted to find. Booking has always been a breeze for clients!

The price point is a bit higher than I would love but you get what you pay for!

Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate.

The app not being completely customisable.