QT9 QMS Erfahrungen

Intuitive, friendly user interface, the well thought out connections from one module to another. The fact that each module is included and not ala carte is a HUGE benefit. The online training academy is one of the best I have used.

A lot of filters that just take a bit of getting used to. Sometimes they default and employees need a little extra coaching to make sure they are loading the view they need.

QT9 allowed us to replace our clunky paper based QMS and move completely to a streamlined, validated electronic platform. The ability to easily manage our document control, auditing, non-conformances, corrective actions, preventive actions, complaints, and calibrations in one location instead of having to spend time retrieving records from multiple locations. QT9 made it possible to maintain our organization's training needs during a global pandemic, when meeting face to face and in groups was restricted. QT9 made it possible to conduct remote training of our organization and evaluate effectiveness with a written test. It unknowingly prepared us to maintain all of our core Quality functions in the midst of a global pandemic without a mis-step.

The report format (complaints, corrective/preventive actions, non-conformances, etc) look professional and they are able to quickly be downloaded and provided to either customers, suppliers, auditors, and internally.

The consistency of the appearance of the screens in each module made training the organization to use very easy. It was easy to translate the learnings from one module to another. Implementation was similar as well. QT9 technical assistance in uploading of documents and gauges increased the speed in which were able to integrate it into our organization. The unlimited training was also critical especially for the calibration module as it took a bit longer for us to implement and understand how it functioned.

One feature that would benefit from improving is the ability to create both corrective action and non-conformance records from a customer complaint. Currently, the software only allows the creation of one or the other, but not both. However, all records between complaints, corrective actions, and non-conformances are linked through a daisy chain scenario, but it can be awkward when retrieving records during an audit.

The calibration module was the most difficult for us to implement as it operated a differently than the other modules. However, QT9 technical support assisted and provided us with all of the training that we requested without delay and worked with us to ensure that we implemented the module correctly for our organization's needs.

Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.

1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization.
2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily.
3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue.
4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is.
5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over.
6. Only exports to CSV files not Excel .xlsx extensions
7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.

The first few things I saw amazed me, such as how everything is set up for my convenience and that I have access to anything from assessments to corrective actions. The menu system is easy to use! With a complete virtual learning history, I may swiftly assign training to all or specific staff members. When staff members sign in to QT9, they discover that it is simple to use and doesn't call for a great deal of technical knowledge. And last, conducting AS9100 audits is made much easier by collecting all the data in one location.

There aren't any real drawbacks to QT9. Each module is thoughtfully created and useful. The system enables you to make any required adjustments while maintaining system validity. The names for a few modules would be the one item I would alter. Yet, in general, I can't say that there is anything about the application that I despise.

The product is easy to implement because of the built-in world class workflows. You do not need to map your current processes into QT9 - you use the built-in process workflows, and the workflow and tab interface is consistent across the modules. This makes deployment easy, because once people are familiar with the interface they can learn other modules easily. You can focus on how to *use* the software, and not spend valuable time trying to *configure* it.

QT9 is very responsive to feature requests and bug fixes. We have provided several suggestions that are being considered to improve usability. I guess the think I like least is that I didn't start using it sooner.

Easy to set up and use, yet very powerful reporting capabilities. As the administrator I can add users, structure drop down menus, etc. myself and don't have to rely on outside sources.

Nothing currently comes to mind, but this is because QT9 asks their customers to submit feature requests for improvement ideas.

I like the modularity of the system. This really helps helps with implementation, and ease of use. I appreciate the stops built into the system to ensure important aspects are included in these records.

New product tracking would help our processes (APQP, Quoting tracking). Reporting isn't great for training, not good at summary information.

The Document Control module was the most used and was very easy to implement and maintain.

That you could not upload video files, that the file size was limited. But this was not really an issue.

This is a very easy to implement software that is inexpensive. The workflows are great out of the box.

The only con I have at this time is the reporting on Change Control. Once they develop reporting for this feature, it will be a big improvement.

There is an option to customize the system to your unique needs and it can accommodate organizations of all sizes. It is also super user-friendly.

The initial setup might be a bit daunting.

We've been using the Document Control and Training Modules for just over two years. Both are fairly intuitive and fit in pretty well with what we had previously been doing on paper and with spreadsheets. Within the last year, we began using the Calibration and Maintenance modules and our teams seem happy with them as well. I like the ability to create unlimited "user-defined fields" to tailor some of the modules more to how my company does things.

I would like to see the ability to add employees, or at least job titles, to the Document Request record so they can be reviewed and added/updated prior to full document approval and training record generation. This would be especially handy for new documents. Right now, we have to wait until a document is published to assign to job titles. Either that, or when an employee is evaluated by the manager in the training record, there could be a pop-up that asks "do you want this added to the employee's job title?"

1. Ability to capture and track information during the Corrective Action Process. It's never lost due to the Timeline feature.
2. Revision history stored electronically on all documentation makes it easy to understand why documents were updated.
3. Easy to teach new employees how to use. A "learn by use" system that has extensive training modules/support.

Some modules, like MRB, have too many required fields. Can make the process of red tagging suspect material time consuming.
For printing documents, should be able to customize the layout by drag-and-drop to fit only what you need on one page (CARs, Projects, MRB tags, etc). For example, I may not need all the Additional Information fields for a CAR (WO, PO, Lot, etc), so I should be able to remove them from the printed pdf report just by dragging the field out of the preview page.

This software is very user friendly and easy to use. The help feature and QT9 academy are very easy to follow instructions for anything you are working on in the system. It is very easy to use the , modules and being able to be paperless is awesome especially in the medical device area. Set up for users is extremely fast an simple. Getting reports is fast and accurate.

Honestly I find all the pop ups every time you do a function a bit overkill, especially if you are doing a lot of entering of new documents. It would be nice if they could shut off this feature. I do wish there was an automatic email alert that when to users a email when they are overdue on training, or a CAR element.

We spent a solid 6 months searching for QMS software that would be a best fit for our company. QT9 was an easy choice when stacked up against 'big name' programs. It is a user friendly platform, highly configurable, provides transparency to all levels of our organization, reasonable pricing, amazing customer service/support, and you get the entire system- no extra cost to implement or customize a new module.

The training module is too rigid and maintenance heavy for our training and documentation needs.

Easy to use / Good way to handle standard quality functions and also make it auditor friendly / enhances quality organization productivity by eliminating paper driven steps and having information in one place instead of a myriad of files / Requires very little training to learn / Well organized ? Good uptime / Secure, reliable server and security.

For RELATED FILES wish an easier way to input documents such as emails or email attachments without needing to save in a temporary file or desktop / Way for Administrator to set the standard grid layout as default then let people do individual customization instead of only a system default / Need to be able to upload more items instead of just customers, suppliers, documents. For example CARS, Complaints etc so that when shifting ot QT9 can use existing data.

For a small company this sw package has all the basic offerings. We are a medical device company and myself, the FDA & ISO auditors liked the traceability, control of documents and everything was there at our fingertips from Management review to Documents to CAR's. Qt9 is always responsive to our questions and resolving issues. They have incorporated some of our suggestions into their sw updates. It is intuitive to new users and easy to use. We have configured their ECR module to handle storage of documents and electronic signoff for Validation Protocols,Reports, Design review meetings, Stop & Resume Ships, and other processes that need sign-off in addition to its ECR capability. For the cost, the flexibility, electronic signature and traceability is worth trying out the system.

One of the items on our wish lists is to be able to limit daily emails to weekly for some people. The common complaint is that people don't look at them (deleting) because a notification appears every day.
Training module is a little inflexible, but they are looking at improving it and also improving the report outputs.

Training, Documentation Control, ISO Functions, Calibration and Equipment, Supplier and Customer Management, Safety, Corrective/Preventive Action Modules are all great and very useful. Implementation was amazing and the support/ training given allowed us to get our system up and going within a couple months.

The FMEA / Risk Management Module could use some help. I wish the modules tied together better.

We love the document portal and it's ability to share and collaborate on documents. It has kept our records organized and has brought a level of consistency that was hard to achieve with more manual processes. We also love the support!

Integrating some aspects of our business into QT9 has been difficult only because our systems were not consistent. There are some features that might just not fit entirely and we sometimes wish there were a few more custom options. But it is also easy to understand why it requires a standard.

All of our documents are in one place and access is easily available for all users. The additional of the change control system allowed us to include that feature and use it to track training and approval of documents without using the paper system.

The inability to remove users that are logged on but not using the system, especially if they have left for lunch or other reasons and left themselves logged into the system.

The need for more control of what features users can use for each module.

Software was plug-n-play for our organization. We were able to get the software up, configured and running within days. The intuitive use of the software allowed for rapid deployment within the organization.

Limited options on customization. However, while the options seem limited, we have had limited need for customization. The software embraces all requirements of most modern QMS needs.

Very flexible with controls and support that make the job of quality management much easier. We also purchased the QT9 ERP and are looking forward to implementing this functionality in the near future.

I have not heard a single complaint. We have a very diverse workforce that have used a variety of QMS systems and all have very positive things to say about our system and how we use the QT9 QMS.

I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.

Query / search features are limited and not made to be used intuitively.

QT9 is a force multiplier. It alleviates a huge administrative burden on our quality system.

permission control could be improved to allow view only of all quality records.

You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.

Very user friendly. Several modules link together to make work flow seamless. Customer support is great and always available to help. Most modules have some level of customizable options to fit the needs of various companies and industries. Easy implementation.

There are a few minor nuances with some modules. However, these can very easily be worked with and do not impact the overall ease of use. Some modules over more degrees of customization than others.