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387 Bewertungen

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Fast and easy
Bewertet am 30.7.2020
Vorteile
I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.
Nachteile
The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.
Antwort von Tidio Übersetzen auf: Deutsch
Hi there,
Thank you so much for the review!
The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

- Branche: Marktforschung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
One of the best chatbots.
Bewertet am 13.4.2022
Vorteile
First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
Nachteile
We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
In Betracht gezogene Alternativen
EngatiGründe für den Wechsel zu Tidio
1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.Antwort von Tidio Übersetzen auf: Deutsch
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Tidio is a benchmark for any product for the use case
Bewertet am 19.1.2023
Delighted and feeling blessed to have it.
Vorteile
It's spot on delivering to the use case it intends to address. I am amazed with such a simple to use without losing details it supposed to cover and manage. So far my experience with it is just delightful and it never failed to provide what I needed, all the time, when I sit man the desk.
Nachteile
Though I have used for a limited time now, but more confident to state that I cant find anything it to be lacking.
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Looks great on the outside but features not fully completed
Bewertet am 12.12.2017
Vorteile
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
Nachteile
1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very Helpful Software
Bewertet am 4.1.2023
This software has enhanced the website making it more personal and effective,
Vorteile
I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.
Nachteile
The major setback was the price of this product. It is a little expensive for smaller companies.
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Get Tidio if you want to stay connected to your clients and are using a WordPress website
Bewertet am 1.3.2023
Vorteile
Chatting live and seamlessly with clients and site visitors.
Nachteile
Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Tidio tool is my favourite
Bewertet am 10.3.2023
Vorteile
It is easy to use and more importantly, you can install it on your phone and consult it at any time and everywhere. And what I really appreciate, is the presence of several forms of contact, i.e. either via email, telephone or chat
Nachteile
For me I find it better except that I didn't like that we have to enter our emails, the thing that puts us in an uncomfortable situation and makes us hesitate to ask several questions.
- Branche: Personalwesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great tool
Bewertet am 9.3.2023
Vorteile
Love that I can provide another way for our audience to contact us with questions.
Nachteile
I find it quite difficult to map out and set up to get the conversations I want out of it.
- Branche: Kunst & Handwerk
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best in Class!
Bewertet am 26.1.2023
Customer Support, Customer Engagement on Website
Vorteile
I used many automation tools for all my support channels. but what I loved the most is its UI and Chatbot creating ability in lesser time. Moreover, All the channels in one place with a Mobile Application
Nachteile
Just they need to add WhatsApp API Also. But that's not likely a cons ;)

- Branche: Design
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Tidio Review
Bewertet am 26.2.2023
Good
Vorteile
I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.
Nachteile
If you want to use their chatbot then it is so costly.
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Easy, fast and amazing!
Bewertet am 8.10.2020
I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.
They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.
So, I started searching for good chatbot software and came upon Tidio.
From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.
Overall, I had a really good experience, and I will continue considering Tidio for future clients.
Vorteile
I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.
Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.
Amazing, right?
Nachteile
One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.
Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.
In Betracht gezogene Alternativen
MessageBirdWarum Tidio gewählt wurde
Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.Zuvor genutzte Software
MessageBirdGründe für den Wechsel zu Tidio
Tidio is very intuative, easy to use and their support team is amazing!Antwort von Tidio Übersetzen auf: Deutsch
Hi there,
Thank you so much for a thorough review!
We are very proud that you like our product so much!
Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.
If anything, we're here for you! :)
- Branche: Unterhaltung
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Effective and affordable
Bewertet am 3.11.2020
Simple quick affordable effective
Vorteile
The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.
Nachteile
Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.
In Betracht gezogene Alternativen
LiveChatWarum Tidio gewählt wurde
They didn't allow changing the Welcome Message without moving up to another tierZuvor genutzte Software
LiveChatGründe für den Wechsel zu Tidio
CostAntwort von Tidio Übersetzen auf: Deutsch
Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent value for money!
Bewertet am 15.10.2019
Vorteile
We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.
Nachteile
I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.
Gründe für den Wechsel zu Tidio
Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;Antwort von Tidio Übersetzen auf: Deutsch
Hi there,
Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.
Thank you for helping us grow!
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great!
Bewertet am 9.12.2019
Vorteile
+ Easy
+ Beautiful
+ Beautiful
+ Looks great
+ Multiple features
+ Awesome support
+ Regularly updating
Nachteile
- Not having ability to remove powered by-logo
In Betracht gezogene Alternativen
tawk.toWarum Tidio gewählt wurde
Tidio is so much better looking and feature richer for using. Administrator dashboard is also more modern.Zuvor genutzte Software
tawk.toAntwort von Tidio Übersetzen auf: Deutsch
Hi there Juuso,
Thank you for the perfect score - I'm stoked you saw the potential in Tidio. I just wanted to let you know, that while we are not offering a fully white-label solution, we can remove the 'powered by' branding as an extra request for our customers who purchased our service for a min. $55 per month.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Tidio is an amazing chatbot
Bewertet am 9.10.2022
I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.
Vorteile
I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.
Nachteile
I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.
- Branche: Versicherung
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Website chat software
Bewertet am 7.8.2019
Very satisfied. I've been using Live Chat for years and this fits my budget better.
Vorteile
Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.
Nachteile
No complaints; free version does everything I need.
In Betracht gezogene Alternativen
WixWarum Tidio gewählt wurde
The cost; $50/mo for LiveChat didn't fit the budget.Zuvor genutzte Software
UserlikeGründe für den Wechsel zu Tidio
The free version fit my needs.Antwort von Tidio Übersetzen auf: Deutsch
Thank you so much for a stunning rating, Jim.
We are delighted that Tidio does everything you need :)
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
To effectively control the channels of communication with customers at all times
Bewertet am 6.1.2023
Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.
Vorteile
Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.
Nachteile
There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
It's Changed How We Connect With Our Customers
Bewertet am 28.1.2019
Vorteile
By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.
Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating
Nachteile
Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.
- Branche: Internet
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Both we and customers love it
Bewertet am 24.9.2021
Vorteile
I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .
Nachteile
At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .
Antwort von Tidio Übersetzen auf: Deutsch
Hi there! Maciek from Tidio Support here
Thank you so much for your kind review and the 5 stars! We will take the cons you mentioned into consideration and will try to improve our product even more.
Have a nice day and take care

- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Really interesting for social network
Bewertet am 8.9.2022
Vorteile
The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram.
Nachteile
The price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing
Antwort von Tidio Übersetzen auf: Deutsch
Hi Rocio! Thank you so much for your kind review :) It's great to know that you like the app.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Hypernocative and brilliantastic Help Desk and Live Chat software.
Bewertet am 4.12.2022
Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.
Vorteile
It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.
Nachteile
There is nothing wrong with Tidio as everything works perfectly.
- Branche: Unternehmensberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Extremely sensational,unexcelled,sublime and beyond magical Help Desk software.
Bewertet am 8.11.2022
Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs.
Vorteile
This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.
Nachteile
I haven't experienced any problem with this tool although to access this tool when offline is difficult.
- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
What I was looking for!
Bewertet am 3.9.2020
I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...
Vorteile
I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option.
I will upgrade once my free trial ends.
Nachteile
Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.
Antwort von Tidio Übersetzen auf: Deutsch
Hi there,
Thank you so much for the review!
We are very happy that you found Tidio so intuitive and easy to use. :)
- Branche: Rundfunkmedien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
One of the BEST Chat Apps
Bewertet am 19.10.2020
Vorteile
Tidio is Miles ahead. It is really easy to use and it is great designed. It makes having a live chat fun.
And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.
Nachteile
It is only available in English. If you run a company outside of the US and UK it would make lif so much easier if it has the Option to switch in German oder Frensh.
It's much needed that it adds language support also to the Dashboard.
Antwort von Tidio Übersetzen auf: Deutsch
Hi there,
Thank you so much for the review!
In the future we want to have the panel available in other languages too. Thank you very much for the valuable feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent customer communication solution!
Bewertet am 23.2.2021
With the pandemic, we significantly reduced the number of employees, and the need for more accurate communication with the customer arose. I arrived at Tidio on the recommendation of a client who also had excellent results and I really did not regret it. The positive result came in the first month of use, old customers and employees also praised the choice.
Vorteile
The software has greatly improved communication with the customer and consequently increased sales and customer satisfaction for us, the software has an excellent cost-benefit, and easy integration with the website and Facebook.
Nachteile
I can't think of any negative points for this tool. I can really say that it meets all the needs of the company.
Antwort von Tidio Übersetzen auf: Deutsch
Hi there,
Thank you so much for the great review and kind words. Thank you for using Tidio!