SoftCo AP Automation Erfahrungen

The product is very easy to use with new in-email approval a huge step forward.

Visibility of spend and tracking versus budget is a great feature.

GRNI accrual for the finance team is easy.

Easy to raise POs, so no excuses.

Easy to change routing of approval if a PO has a particular need for customised approval.

We use verify (as an option in addition to approve) to ensure that costs coded to particular account codes are reviewed as appropriate to that code before the PO is approved, e.g., Capex.

Not cheap, we are a waste management business not a bank, but we have found it good value for money.

It provides our AP team with a tool for better and faster processing of their invoices.

Couple glitches with integration with our ERP.

Easy to use, integrated fairly well with our ERP, customer service is fantastic - speedy response time, and helpful folks who are dedicated to getting satisfactory resolutions

I think there is room for improvement on the little things, like how the header values for net and tax amounts aren't linked to the invoice coding rows when you use Smart Code

Softco excels in a multi company environment. It is simple to find historical information irregardless of how many companies are on the system. Love the integration with our accounting software.

Can't open on two screens at the same time. Display boxes for account codes could / should be larger.

Reduces human touch points
Receipt of electronic invoices
Rejection back to suppliers
Visibility of invoices at every point in cycle

Expensive to make changes or upgrade product
Automatic verification could be better
Post project support could be better to ensure we are happy

Improved processing of invoices. It helps to match the invoice and get an approval, replaces manual work.

I could use some more free trials to show it for the new users

Reliability, scalability, customer service and feature set.

I have not found nor have users reported and significant deficiencies

Integration, ease of use and functionality of the product.

There isn't anything we didn't like about the product.

SoftCo is user friendly and achieves our internal controls requirements for 3-way matching and invoice approvals. It also provides visibility on unapproved invoices for accruing at month-end. Searching for invoices is easy with multiple options to search by as well as monitoring unapproved invoices for following up with approvers to ensure vendors are paid on-time. The invoice capture software is accurate and learns the layout of each vendor's invoice. SoftCo support responds within 24 hours and tickets are resolved quickly.

Reporting could be better as it focuses on unapproved invoices, rather than all invoices. The invoice capture software crashes occasionally, but works again after it's restarted, which is very quick.

System driven approvals, audit trail = major control positives.
Seamless interface with Accounting system (SAP).
Ease of use for volume users.
Prompt helpdesk resolution.
Standardisation of approvals / payment processes across large , multi divisional organisations.

Bespoke / Automated Reporting Capabilities need to be improved / made more user driven.
Dosent always give Senior Management the KPI / Dashboard information that proves how powerful the product is.
Current version is restrictive in some regards - screen resolution / cursor missing issues, which while not major, cause irritation to users and thus damage the products image.

SoftCo AP Automation has an excellent customer service especially in terms of technical expertise.

It will be more useful if technical support team could solve the problems we face faster.

It is a full out of the box package offering a complete end to end solution, but is highly customable so we could adapt it to our specific business needs.

Softco understood our requirements and provided invaluable expertise in setting up the optimum solution.

Easy to use, fast, efficient, introduced transparency, and completely transformed our transaction processing capability

Nothing gets lost, full traceability of every stage in invoice processing from receiving the suppliers invoice right through to approval and payment.