
RingCentral MVP
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1135 Bewertungen

- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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- Weiterempfehlungsquote 8.0 /10
Ring Central is a solid small business phone service
Bewertet am 9.5.2023
Overall we really liked Ring Central. The only reason we switched away was because a friend started...
Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.
Vorteile
We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.
Nachteile
The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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- Weiterempfehlungsquote 10.0 /10
RingCentral way better by far!
Bewertet am 16.7.2021
They are by far 100 times better then Nextiva!
They are by far 100 times better then Nextiva!
Vorteile
Everything, very friendly software.
I love the software.
Nachteile
A couple of times my text did not go out. But was fixed after I reported the issue.
In Betracht gezogene Alternativen
NextivaWarum RingCentral MVP gewählt wurde
Was with RingCentral, switched to Nextiva, two days after switching I knew it was the biggest mistake. Everything was wrong with Nextiva. There was never a solution, only we are trying to fix the problem. 3weeks later. We are trying to fix the problem. No thank you!Zuvor genutzte Software
NextivaGründe für den Wechsel zu RingCentral MVP
I had already tried both.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 10.0 /10
The new call System
Bewertet am 4.8.2023
Its Amazing !
Its Amazing !
Vorteile
I Like how On Ring Central you can also text , send fax , and video chat make meetings. It literally a cellphone on a computer screen ! Its really great ! makes commination so much easier !
Nachteile
Sometimes when the updates happen they do tend to restart a little slower
Antwort von RingCentral
Araceli, the Review Team thanks you for your great review! If you would like to tell us more and continue the conversation, please email us at review@ringcentral.com.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 3.0 /10
Calls Drop Constantly
Bewertet am 19.5.2020
Having a system that allows you to take calls from any device makes privacy a lot easier--no need...
Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well.
Vorteile
The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really.
The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.
Nachteile
The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 7.0 /10
Pretty good...
Bewertet am 6.6.2023
We utilize RC MVP as our UCaaS solution and it works well for us.
We utilize RC MVP as our UCaaS solution and it works well for us.
Vorteile
RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined.
Nachteile
Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version.
In Betracht gezogene Alternativen
Vonage Business CommunicationsZuvor genutzte Software
Webex- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 3.0 /10
Decent Centralized Communications Service
Bewertet am 13.1.2023
It was alright. There were a few bugs with notifications not appearing across platform, but...
It was alright. There were a few bugs with notifications not appearing across platform, but otherwise calls were clear and didn't drop.
Vorteile
Their customer service is alright, and they are versatile platform for calling services. Their calling features are alright, but they are on the pricy side compared to other services. You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online. Porting over customer contacts was pretty easy with the RingCentral customer representative.
Nachteile
As a company, we used RingCenteral for a year before switching to a new call service specifically because, while their phone services are pretty decent, their SMS features are subpar at best, and we wanted a more unified service with less cost.
In Betracht gezogene Alternativen
GrasshopperWarum RingCentral MVP gewählt wurde
We actually switched from RingCentral to Grasshopper due to the cost of RingCentral, and the issues I mentioned above.- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 4.0 /10
A pretty good office phone system not cost effective at all!
Bewertet am 5.12.2022
See above. The only problem is cost and customer service.
See above. The only problem is cost and customer service.
Vorteile
The main things this system does well; call routing, mobile access, voicemail, call transfers.
Nachteile
This software takes a very long time to set up and get rolled out to the team. This is not cheap and only gets more expensive over time. Their customer service is terrible. I have to search to find out anything on my own. I have tired to schedule numerous meetings with my account manager and usually don't get a reply. The last time we actually got one scheduled he flaked and never called into the meeting. I had my whole team there waiting.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Ring Central
Bewertet am 10.8.2023
The setup was a little rocky, was called one afternoon for setup in the middle of the work day ,...
The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle. Phone system is awesome!!
Vorteile
Love the control it gives us and the money we are saving from the local utility phone company
Nachteile
I cannot think of any cons. Love all the features
Antwort von RingCentral
Hey Robert, the Review Team greatly appreciates your feedback on our product. We enjoy hearing how it helps our customers. Thank you for taking the time to let us know how our system and features have benefitted you!
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 7.0 /10
Ring Central - Yes Please
Bewertet am 14.9.2023
Great experience. We continue to use it.
Great experience. We continue to use it.
Vorteile
I like the way my voicemails are transcribed and emailed to me. I like the directory. I like the ease of transferring calls or forwarding them to another office.
Nachteile
It was sort of hard to understand at firs, but once I played with it more I was able to be more familiar.
Antwort von RingCentral
Ron, the Review Team appreciates your feedback; we are happy you are having a great experience with our product. Thank you for being a loyal customer!
- Branche: Bau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
Ring Central
Bewertet am 18.9.2023
Vorteile
Don't need a desk phone and also don't need to use it through a desktop computer. I've always used it directly through my phone.
Nachteile
Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something. The number I was assigned also comes up on peoples phones as spam. I wish the dialpad and the search function were more cohesively integrated.
Antwort von RingCentral
Claire, thank you for your feedback; we also value our product's mobility!
Be sure to get in touch with our Support Team at your convenience via call, chat, or by submitting an online case here: support.ringcentral.com/contact-support.html to address the issues you mentioned. You can also email us, the Review Team, at review@ringcentral.com so we can ensure that the appropriate teams are connected and engaged.
We hope to hear back from you soon!
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 8.0 /10
Affordable and Intuitive Option for Small Business
Bewertet am 6.5.2022
We were looking for an affordable, integrated platform that can be used for both internal collaborat...
We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.
Vorteile
RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment.
Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers.
Nachteile
Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.
Gründe für den Wechsel zu RingCentral MVP
The pricing was better vs enterprise versions of the other platforms, and our sales team was able to set us up very quickly.- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 8.0 /10
Convenient Calling Solution
Bewertet am 12.5.2020
Overall, we choose to use RingCentral to making completing and receiving phones calls from external...
Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.
Vorteile
RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!
Nachteile
What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Call, text, fax and conference from anywhere
Bewertet am 11.2.2021
The overall experience with RingCentral is very positive. The sales and implementation cycle was...
The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral.
Vorteile
RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us.
Nachteile
RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement.
Warum RingCentral MVP gewählt wurde
As customer's habit changed with communication, our Cisco phones were one way of communicating. We had fax systems that were separate. We had 3 internal chatting systems. We had a texting system that was alright. And yet, data from all these systems had to be brought into our insurance systems or in a different common place. All of this effort wasn't improving our ability to deliver to our customers. Making the switch allows us to spend less time with various software and more time serving customers who we deeply care about.Zuvor genutzte Software
Cisco Unified Communications ManagerGründe für den Wechsel zu RingCentral MVP
RingCentral's sales team did a remarkable job of keeping the conversation simple. As we asked questions, RingCentral showed us more features. They caught our attention by showing us what mattered most. They also had a clean, easy proof of concept that showed minimum barrier for entry, full feature-set and more. Their sales team used their own products to provide us support during proof of concept. While priced higher than others, RingCentral sure were able to show us the value and their fitness for a company like ours. When RingCentral showed unified communication, it sure was all unified. Competitors had a core product and different technologies appeared to have been bolted on to it. Competition was good as well. A clean, unified product, proof of concept and a smooth sales cycle led us to finalize RingCentral.- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 9.0 /10
Ring Central - New VoIP Solution
Bewertet am 24.9.2019
We came from a very archaic platform, that did not give us any ability to report/integrate/etc. ...
We came from a very archaic platform, that did not give us any ability to report/integrate/etc. With Ring Central, we now have the insight and ease of use. Our users can now use either a softphone or hard-wired desk phone. Click to call has been a game-changer for all of our users.
Vorteile
The ease of use with this platform far outperforms the competitors such as Vonage/8x8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simply. Ring Central check all of those boxes immediately. Another great feature is the integration with Salesforce. We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.
Nachteile
We are only 6 months into our rollout and there is not much were are finding at fault. If we could change one thing it would be to allow us to provision licenses at a needed basis. We do still need to reach out to a sales rep to acquire additional licenses.
In Betracht gezogene Alternativen
Vonage Business CommunicationsWarum RingCentral MVP gewählt wurde
The system at VoiceMaxx was very outdates and customer service was terrible. We needed to upgrade to a new solution to get much-needed features like SaaS integrations.Zuvor genutzte Software
Vonage Business CommunicationsGründe für den Wechsel zu RingCentral MVP
Ease of use, Price, and slick integrations are the top three items.- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best VoIP system out there
Bewertet am 26.9.2019
Overall we are quite happy with their service. We have rarely had any issues with our phones other...
Overall we are quite happy with their service. We have rarely had any issues with our phones other than the occasional tech support issue. Their staff is very reliable and has 24-7 support and sticks with you until the problem is solved.
Vorteile
Ringcentral seamlessly integrates across their desk phone, mobile, and computer platforms. Our attorneys are constantly on the go and this helps them stay connected from wherever they are. Using the mobile platforms they are able to connect to their phone to make and receive calls just like they are at their desk.
The web browser (chrome) plugins offers features like click to dial and click to text. This means we hardly ever have to manually dial a number to make a phone call.
Nachteile
With high quality VoIP service comes high bandwidth needs. We have to upgrade our network and internet service to be able to accommodate the increase load from the VoIP phones. The switch was worth it in the end.
- Branche: Übersetzung und Lokalisierung
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A reliable and cost-effective solution for Internet Telephony
Bewertet am 23.8.2022
Amazing, the best VOIP software.
Amazing, the best VOIP software.
Vorteile
1-The Customer service staff are very helpful especially that you are assigned to an account manager who is responsible to answer all your queries and account.
2-The trial period gives you a taste of all features.
3- You can access the windows software , chrome extension and PWA
4-Price is amazing for the quality service.
5-The switching between the windows app and the web based one .
6- Adjusting the calling welcome tone.
7- Zero down-time
8- You get what you pay for and even more , it's much cheaper than a lot of rivals in the market which offer the same service.
9- No setup- fees.
10- The availability of landlines from different countries based on your work needs.
11- Voice calls quality is crystal clear and exceptional.
12-The software is compatible with my Voyager Focus UC headset and I can answer the calls from my headset.
Nachteile
-I want to see live captions for calls done on the windows app not just the web based version and videocalls.
- videocalls could be better.
-offering call recording for all subscriptions
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Highly responsive customer service
Bewertet am 27.9.2019
RingCentral helped us to solve the use of old technology like physical faxes. It offered an...
RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.
Vorteile
It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPAA compliant and the customer service is stellar. We haven't experienced an outage.
Nachteile
Deskphones tend to have echo. For some reason, at the beggining we had a lot of issues with the audio (like dead air or choppy calls) but they were addressed promptly. Reporting capabilities are not as robust as other softwares out there.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Ring Central (the future phone)
Bewertet am 26.3.2019
Benefits from Ring Central for me are the recorded lines. I deal with a lot of chargebacks and...
Benefits from Ring Central for me are the recorded lines. I deal with a lot of chargebacks and unhappy customers at times. To deal with them I need to have facts of what they are telling me and none other than a recorded line will get me those facts of the conversations had earlier with other employees, to determine the outcome of the issue presented to me.
Vorteile
My favorite pro on Ring Central are all the lines are recorded and there is easy access to pull up those calls. You simply log into your account on ringcentral.com and all calls can be searched by day, time or phone number. You can save the recordings to your computer and send them where applicable. Another pro is the phone has bluetooth capability. I have hooked up my head set to Ring Centrals phone lines several times. You also can easily transfer calls, add a conference call (3-way calling) and put the phone on DND (Do Not Disturb) if busy. My current Ring Central phone has 4 incoming lines available to ring, although I usually only need 2 lines. My first and last name is also on my phone. You can also set up for your phone to have different ring tones for different people and keep a phone book available on the phone for easy access of calling the people you call the most.
Nachteile
I have found two cons for Ring Central: Since the phone runs off of internet, if the wifi signal goes down, so does the phone. Unfortunately you will need to wait until the wifi connects again for the phone line to become active again. I do believe there is way to hard wire the phone line as well where it is not connected to wifi. The second would be the recorded calls only go back as far as 3 months. Sometimes in business we need to go back a little further than 3 months.

- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Overall great solution for business phone service
Bewertet am 5.4.2018
Overall good product but there is a learning curve on the setup (Complex interface) and their phone...
Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great
Vorteile
Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT.
Nachteile
Two issues we have.....
1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central.
2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell!
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Equivalent alternatives exist at a significantly lower cost
Bewertet am 11.12.2019
Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond...
Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.
Vorteile
Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.
Nachteile
Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.
In Betracht gezogene Alternativen
GrasshopperGründe für den Wechsel zu RingCentral MVP
Pricing- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
RingCentral Phone System
Bewertet am 14.11.2017
Vorteile
- Good call quality. Since it's VoIP, I was worried about call quality and dropped calls - but we've had RingCentral almost 2 years and I've never had an issue. It's all dependent on your internet connection, so if your internet is not great, then RingCentral probably isn't the best option for you.
- Once you get the hang of it, it's easy to manage accounts and set up new users.
- Great if you don't have a receptionist, or if most of your employees work remotely. You can have physical phones, as well as and app so that employees can use their cell phones.
- Much cheaper than most standard phone carriers.
- Fax option is great, you don't have to have a real fax machine - just a scanner.
Nachteile
- Implementation wasn't hard, but their administrative account is not the most user friendly. There are a ton of settings options, and if you don't use the phone system exactly how RingCentral assumes you will, it can take a while to configure your way and get around certain defaults.
- Customer service is about what you'd expect - only a call center with agents that are hard to understand. Luckily we only needed customer service during implementation, we haven't had any issues since.
- Employees will need to be trained, you can't just hand them the phone and account and tell them to run with it. One older employee had an extremely hard time with faxing - couldn't get over the fact that there wasn't a real fax machine.
- Branche: Eventservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
RingCentral is perfect for our business!
Bewertet am 1.12.2020
Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to...
Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to anyone.
Vorteile
RingCentral offers tons of options including various call handling capabilities, text, fax, video chat and mobile/desktop app. The call handling and mobile app have been the best features for us. We can call from our mobile with our work phone number and not have to give our our personal cell numbers. After hours, if a client has an emergency, the call handling directs the call to our apps.
Nachteile
We don't have many complaints about the software/service. Cost would probably be one of our only complaints. It does get very expensive once you start adding lines. I guess you get what you pay for though.
Gründe für den Wechsel zu RingCentral MVP
Features and Reliability
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Once I switched to using my cell - life got so much better
Bewertet am 5.4.2019
As a person who is typically third on the hierarchy of phone calls I have really hated having to...
As a person who is typically third on the hierarchy of phone calls I have really hated having to cover the phones when people have been out. One day, after a few particularly long phone calls my neck was hurting and I decided that I needed to stop using the regular handset. I brought my Bluetooth device in the next day and started using the app. This app has been a lifesaver. I am happier now having both hands available. Furthermore, the ability to transfer calls to different people is very smart. I have the ability to even send to people's personal number where on the old app I couldn't do that. I have tried to use the messaging app, but as of yet we are still using Teams for our internal messages. Thank you for the App RingCentral!
Vorteile
I actually have been fairly skeptical of the software since I've been using the IP phone for a year and a half. I was never too proud of it and what it could do. However, once I have switched to using the app on my phone and a bluetooth, I really couldn't be any happier. I have full powers and the ability to even transfer to personal cell phones. I am happy now.
Nachteile
When we were all using IP phones we had different phones and that made some things not behave well at all. Other than that, the app has things in a little different places than the regular Ring Central phone app, but I like it better.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Digital Calls at your fingertips
Bewertet am 19.11.2019
up until this month everything has been great, once we found out about price change our account rep...
up until this month everything has been great, once we found out about price change our account rep contacted us about the price which was great on their part but they did nothing to try to keep us as a customer due to our company being a long term customer. We are still in process of perhaps moving to a different service.
Vorteile
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
Nachteile
They recently increased their prices on lines with local numbers, the price did remain the same for digital lines so our bill is going to go up higher while other companies are offering better prices for the same services.
In Betracht gezogene Alternativen
GrasshopperGründe für den Wechsel zu RingCentral MVP
at the time it had the best reviews.
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
RingCentral Office Review
Bewertet am 21.4.2019
Love it!
Love it!
Vorteile
RingCentral is what we use for calls at work. It's great and easy to use for making and receiving calls. It sorts out your log and you can easily check a certain call you had and listen to it, since everything is recorded. It's easy to transfer calls from, do conference calls, and parking the call is a great feature we use when it's so busy and we need to pick up calls on queue. I love that I could change the ringtone, since the default ringtone was annoying and stressful. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. It can send short messages too, and you can adjust your shift/queue time from the web page (RingCentral Portal). It's well-integrated with SalesForce.
I know many small businesses that use it too. I'm not part of the team that chose it for the company I work for, but as far as I know, it's not as expensive as other phone services.
Nachteile
The quality changes drastically when the connection is unstable. That's the only issue I face using RingCentral.