Little Hotelier Erfahrungen

Hi there,

Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business.

If you have any further feedback or questions, please don't hesitate to get in touch with the team.

Thanks,
The team @ Little Hotelier

Hi John,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we are committed to addressing them to enhance your experience. We understand your frustrations with the limitations and the issues you mentioned.

We are actively working to improve our services, including quicker response times from customer support, addressing the dynamic pricing connection, and automating our invoicing process. When you get a chance, please drop me your details at ereena.rosli@siteminder.com, and I will do my very best to assist you. As we aren't able to retrieve many details from this review site. We deeply value your input, and your comments will help us make the necessary improvements to provide a more seamless and accurate service.

Please know that we take your feedback seriously and are dedicated to ensuring that these issues are resolved to your satisfaction. If you have any more details to share or if there's anything else you'd like to discuss, please don't hesitate to reach out. Your input is invaluable as we strive to serve you better.

Hi David,

Thank you for leaving us a positive review! We are happy to learn that you find Little Hotelier easy to use and make your booking seamless.

If you ever have any questions, please reach out to us; the Little Hotelier team is here to support you as you continue to modernise your systems.

Warm regards,
Ereena

Hi Elizabeth, we are sorry to hear that your experience didn't live up to our usual standard. I believe that someone has been in touch with you to help you with the fees similar to the review you left in Trustpilot. It is currently in process. Please know that your experience means a lot to us. If you need anything else, please email me at ereena.rosli@siteminder.com I will do my very best to help you. Thank you!

Regards,
Ereena R.

Hi Adam,

Thank you for sharing your experience with Little Hotelier. It's great to hear that you found it generally easy to implement and that their sales pitches were effective.

However, I am sorry to hear that you have experienced issues with mapping errors and bookings not showing up at the front desk. I understand how frustrating it can be when you can't get a real person on the phone to help you and only have access to a chat window. I will address these issues and improve the system's functionality to meet your needs.

Thank you for sharing your feedback. I hope our team can address these issues and continue improving the software's functionality to better serve your property needs.

Hi Cristina,

Thanks for taking the time to review Little Hotelier.

We're happy to hear that your experience with our product has been positive.

Let us know if we can help you with anything.

Thanks,
Kaitlyn @ Little Hotelier

Hi Tobi,

Thank you for taking the time to leave us a review. We appreciate both the positive aspects you mentioned and the areas where you feel we could improve.

We're sorry to hear about the issue you've experienced with the triple charge of service charge, and we would like to work with you to resolve this issue as soon as possible. On exporting reservation data and public roadmap, we are constantly working to improve our system and we'll consider your feedback as we continue to improve Little Hotelier experience.

Hi there,

Thank you for leaving us a review. We are sorry to hear about your experience and want to come to a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience and better control over your day to day, plus more time to delight your guests. I have emailed you directly with my email address for you to provide me with the best details to contact you and one of our team will be in contact asap to support you.

Thank you

Hi Tom,

Thank you so much for sharing your feedback with us. We're really glad you're finding Little Hotelier as good value, stable and reliable. We continue to work on improving the products for customers like you.

We appreciate your feedback about the onboarding process and you will be relieved to know we have made some big strides in streamlining and simplifying this process recently, however I am sorry to hear this wan't a great experience for you when you set up 2 years ago. Likewise, we have improved the communication between our development and support teams which I hope you are noticing now.

Thank you so much for your continued partnership with Little Hotelier, Tom.

We appreciate your patience and support, and if there is anything else we can do to help please reach out to our support team.

Warm regards,
Jessi

Hi Karl,

Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team.

Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions.

Thank you again for choosing Little Hotelier, Karl.

Kindest,
Jessica

Greetings Martin

Thank you for taking the time to leave a review and feedback. It's wonderful to hear that you have found Little Hotelier to be a reliable and valuable part of your operations.
Our team takes all feedback and suggestions seriously to ensure we are supporting Hoteliers and continually improving your experience. Our support team may be able to provide assistance or pass on your feedback for future consideration. You can contact us via chat, which is available 24/7 where our team of experts will be happy to assist you.

Kind Regards,
Ereena

Hi Susana,

We really appreciate your feedback and the time taken to share it. It's great to hear that Little Hotelier is helping you to save time, so you can focus on your guests. We are really glad you are able to manage your business cost-effectively with us.

In relation to your suggestion about creating different bookings for the same guests, this is something that has been considered by our product team.

We really appreciate your feedback and ongoing partnership.

Warmest,
Jessica

Hi Christine,

Thank you very much for your feedback. We are so glad to hear our support team is doing their best to assist you.

For your security and that of your guest's data, we have a multi-factor authentication process that ensures your password is updated every 90 days. This is common best practice in any online system.

If you haven't updated your password at the 90 day point, it will prompt you to reset, which is easily done yourself in seconds. This may be why it's asking for a password. Once you reset it, there should be no issues moving forward.

If this isn't the case, please do reach out to our helpful support team who will help figure out this issue quickly.

Thank you again for working with us, Christine.

Warmest, Jessica

Hi Daniela,

Thank you so much for taking the time to share your feedback.

Regarding listing changes to rates, if you make an error in your rates where the date is known, you can override this change by creating a new rate. We can also understand the challenges you are having with automated emails. Both feature enhancements are great ideas and we strongly believe using customer feedback to inform our strategy. Our product team has been notified of your recommendations and will further research potential solutions.

Please do let us know if there is anything else we can help you with.

Thank you,

Mei

Hello Getu,

It's great to hear that you think highly of the Little Hotelier system rating it 5/5 for overall quality and ease of use. I would like to apologise for the inconvenience you have experienced when getting answers for your queries and we try to resolve every question in a timely manner. Our support teams are available 24/7 via chat support or phone and there are region specific contact details available on the Little Hotelier contact page (https://www.littlehotelier.com/contact/). If there is anything we can do to support you with any of the features, please reach out at any time!

Kind regards,
Jay

Hello Esmeralda,

Thank you so much for leaving your review! We're really glad to hear that our ease of use and 24/7 support are really helping you and your team.

On pre-payment options, yes we have multiple routes to select from "Book now, pay later" to % deposit or one-night upfront.

You make an interesting suggestion on deposit by number of nights which we will share with our product team for consideration. We gather a lot of great feedback from customers like you, and while there has not yet been demand for this particular change we treat every suggestion with importance.

Thank you once again and we're so glad you're part of the Little Hotelier family, Esmeralda!

Warm regards,
Jessi

Hi Hirunpetch
It's been a pleasure to be a part of your journey! We're humbled that you chose us as your partner, and we look forward to many more years in our partnership.

Thank you for taking the time to leave us a review. We are happy to learn that you find Little Hotelier easy to work with. We will log the extra items as feedback that we can improve on; stay tuned for more updates from us!

If there's anything I can do to assist, let me know.

Warm regards,
Ereena

Hi Jen,

Thanks for taking the time to review Little Hotelier.

It's great to hear that you had a good experience setting up the system and are enjoying the convenience of our app.

You'll be excited to hear that it was recently announced that Airbnb has chosen Little Hotelier to be the first channel manager with a real-time, two way connection. This will eliminate the need for an iCal connection as you can connect to Airbnb as a channel and your inventory will be automatically updated as a booking is made on Airbnb.

Your hotel will be able to apply to connect to Airbnb over the coming weeks when our connection live. Keep an eye out for the link on our website or communication via email.

Let me know if you require any more information.

Thanks,
Kaitlyn @ SiteMinder