Little Hotelier Erfahrungen

Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.

I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.

It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced.

I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple customers who come in from Mexico and El Paso who have the same first and last names.

The final thing that we need is the ability to blacklist a customer record. There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer. We need to have the online system check our database, look for a blacklist selection, and refuse the reservation and have them call the office, then we can decide to rent to them or charge cleaning/damage fees or deposits at booking.

The integrated features that link to all channel and our website, saving an enormous amount of time through automatics inventory updates and automatic emails to guests

The booking window could be expanded especially with the disruption of Covid some guests are tying to book more than 2 years from the current date..

I chose this software because of its ease of use and the fact that it is tailored to B&Bs and boutique hotels.

Two many different apps within the system that need to be updated. You’d think that making an update on one app would push to the others. They make the process more complicated than it needs to be

They certainly have their sales pitches down pat. Generally pretty easy to implement.

What really concerns us is that we keep getting mapping errors despite having mapped our channels with the help of their people multiple times. Bookings keep going into "unallocated" instead of to an actual room, and we have some that have never showed up in the front desk at all. And you can't get a real person on the phone to help. Just a chat window. We might have to eat the year contract to go with a system that actually works. Oh, and their websites are really really basic and lack important things like ADA compliance (one template does but it is heinous.)

- The fact that we don't have to insert the same information for repetitive guests. The info pops out as soon as we type the name of the booking.
- The fact that we don't pay commission for bookings coming from OTA's - we pay only a flat monthly fee
- The type of reports given
- So easy to use

- The fact that we have to create different bookings for same guest coming for interrupted dates (some guests leave for 1 night and then come back).
- The fact that we have to create different bookings for guests that move bedrooms. (some guests have to change rooms and the system doesn't allow the same booking to have a change of rooms or dates)

Staff that don't understand computers in general can still muddle through

Can't merge customers, so the same staff that doesn't understand software make duplicates all the time
If a person calls to make 3 scattered reservations you have to get the same cc info FOR EACH ONE
No back end logs. Can't see what time someone was clicked "Check in" "Check Out" etc...

Doesn't integrate with quickbooks or anything else

No supported credit card reader. So you better enjoy typing in credit card numbers FOR EVERY RESERVATION. Even if it's the same person making multiple

It is visually appealing (which unfortunately gave me false hope that it would be more user friendly), it is easy to add staff to it (even though they then don't have access to a user friendly platform without being on a laptop/desktop), their customer service seems helpful once you get them on the phone.

Counter intuitive, frustrating and ENDLESSLY time consuming. Sometimes things I expect will take me 10 minutes to change (like a discounted room for 4+ nights) ends up taking me 8+ hours.

The two people (including myself) who are in my office are both in our early 30's and are fairly tech savvy - growing up in the technological era. We spend a LOT of time discussing glitches, horrible lack of syncing, its counter-intuitive process and how often we spend HOURS on hold trying to reach someone in customer service. It even is lacking some very basic capabilities like being able to add links or images to auto emails which send to guests after they book a room.

I really wish I had chosen another company to work with. I can't imagine a worse one out there but I don't have the time now to change over all of our information to a new system so I am trapped with them for the time being.

I would HIGHLY recommend you look in to alternatives before choosing Little Hotelier.

Everything good in the software makes it bad as no support. You are left alone to learn everything .

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometimes they never get back

The new four week view is useful. Overall it is simple and suits our business.

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.

Integration was simple
Easy to use
Value for money

Very basic software but does the job
Front desk grid could be customised to suit large or small business. Rows are too thick so hard to see enough information at a glance.
No trust accounting
The training was a bit rushed.
Need better support and be able to talk to someone
The ability to send marketing emails from the database would be handy.
Overall there is lots that could be done to improve the software but basic cost basic software. I'm happy enough for what I want to use it for.

Ease of use and simple processing of payments. I also love that I have not had any auditing issues and needing to chase down money owed!

I would love it to be able to do split reservations with multiple rooms and different dates. I would also love to have a email button right on the guests reservation page to send a standard or customizable message other than just the confirmation and invoice.

We have been using Little Hotelier for 2 years and are very satisfied with the offerings they provide. We make use of all the products, payments, front desk, web site and channel manager. Having all this coordinated via one provider is perfect for our business.

There are some challenges at times, but the support team is spot on when getting things taken care of.

The central control of all sales channels covering price and particularly availability.

I found it difficult to at up. Half the concepts were new to me. If you are not working with the back office daily then remembering the function of each variable is challenging. But that probably applies to similar software apps.

I did not find many after this experience. MAy be that is very simple and u learn it fast. Stripe payment gets you to charge directly from the platform ... thats ok.

Waited 2 years until they came out with an easy revenue report that would show you the basic , but .... released , it completely fails to count and even shows you occupancy on days with 0 bookings, as an example. Support never sent a memo that the system is miscalculating. Rather let the hotel to use it and find out if you can... Lost patience and faith in this PMS and when u ask them when are they going to fix it , reply No deadline. So i would wait another 2 years probably. NAh, time to change.