GrowthZone Erfahrungen

GrowthZone is so much better than the last management system we had to offer. We love it!

We wish the integration with Quickbooks was better. We have more duplication of work in our accounting department.

Capacity is key in any business. If a business does not have the capacity to fulfill its mission, it dies. Operating a small, rural chamber with big goals and a staff of 4 to manage 470 members without GrowthZone would be a nightmare. From the internal management to the member benefits, GrowthZone allows us to stand out in our community as their advocate and partner in growing their business. The customer service and technical service is above the bar in knowledge and attentiveness. They allow us a to operate at a more professional and top-tier level than other member-based organizations without this service.

There are only a few cons which pertain to technical features for the back-of-the-house users such as not being able to preview blog posts prior to publishing and having different banner size options for our sponsors.

Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional.
We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets and had so many confused customers emailing us and calling asking whether or not they had actually purchased tickets. Many people said they never received any confirmation especially if they signed up on their phones. We will only use their event tool for in-house member workshops going forward and never again for a public event. We'll have to use Eventbrite or Brown Paper Tickets instead.
The Member Hub is clunky and not one of our 70 + members actually uses it. There is no cloud storage included so the only items we can upload to the member hub to share with our members are text forms. It's OK for meeting minutes, but if we really want to share ideas and interactions between members, this is not the place to do it.
The fees that GZ (or Stripe, which they partner with) takes out of online credit and debit payments are not clearly communicated. So for instance, the festival that we sold over 2,000 tickets for online...accounting for the money is a nightmare because there is no flat rate. The average rate was really high like over 5%!

I've used ChamberMaster for years and the continue upgrades and how they listen to their customers is one reason I continue to recommend them to our Board and other Chambers. The Support team not only knows the software, they are patient and kind when I've called them. It is user friendly and I can edit, correct or change the website myself without having to call, email, or make a ticket for everything. When I do make a ticket or call, they are quick to reply and correct the issues.

I really cannot say I dislike anything. Just this last couple of weeks, I've learned something new. The event tab has been wonderful and I learned how to improve it but with that improvement I also learned that it changes other areas in the software that I was not aware of until I was using it. It worked out, it just made more steps to complete my task.

I like that GrowthZone is the hub for the majority of our organization's functions. Keeping everything in one place makes it easier to manage, organize, and train.

The design seems outdated. Especially when directing our clients to the ChamberMaster Member Center, I wish there was a sleeker, more modern look. We also have not integrated our billing systems and manually updating everything so that the software communicates with other programs is a pain.

The fully functioning connectivity for our members, record keeping for all members in one place, and the website's integration. Every day we discover a new feature we didn't know about that makes us happy. The most recent is the integration with ZOOM and events/classes.

The things that don't work for no apparent reason. We have clearly tied members to a firm, yet they don't show up in that firm's list. Programmers have had to fix some, but we never hear why it happens. Some of the accounting takes quite a bit to track down. The conversion process left a lot for us to do without clear direction. GrowthZone should take the lead all the way through instead of us getting basic instruction and then asking questions as we go.

Central location of data and links to financial transactions/recording. I like the interfacing with email like Constant Contact and Outlook, and I like user friendly platform elements for maintaining memberships and displaying them online.

The templates are very hard to use if you want to edit them, and there are a lot of features that are not customizable. I wish there were more integrations with Google and business websites not provided/hosted by GrowthZone.

The software helps keep all things membership-wise and event-wise useful.

There are still things that can be "tweaked" for easier use. I started at another organization with ChamberMaster, and thought when my current Organization purchased GrowthZone, things that I already knew from CM would be a breeze. Sadly, they ARE two DIFFERENT platforms. I wish they were the same, and this is a suggestion that I would submit to make them more "alike".

GrowthZone is user friendly and has many features that allow our large organization to manage our membership base, pull reports on various items, and easily update our website.

The only issue I ever run into is with members trying to log into the portal. If there was a way for me to see why they cannot log in, it would make troubleshooting much easier.

GrowthZone has everything we need compiled into one. I have been able to keep up with our members/non-members and enter policy information into the system and send invoices very easily.

Reports can be a little tricky to understand how to pull which report for what I need.

It is easy to use ONCE you are thoroughly trained. If you don't have time for tons of training, this is not the right choice for you. The public facing features are great and finding members with all their information, including what events they are attending, and if they're paid up to date, is easily accessible and easy to find.

The onboarding process was a nightmare. It took a very long time to get answers and responses. There is training but be prepared with questions in advance, the only way to get answers during onboarding is to schedule meetings. Which is very time consuming.

Before signing up with GrowthZone, we have several spreadsheets going for contact management, membership tracking, events and volunteers. Trying to coordinate and update each item took exorbitant amounts of time and allowed for far too many mistakes.

Since we've been utilizing GrowthZone, productivity has been dramatically increased. We all have access to the same information whether we're in the office or remote. Team members are also able to see what communication has occurred among members and vendors so we are all on the same page. Events, membership and overall productivity have increased dramatically.

Also, onboarding and support were great! The videos and live support helped clarify and reinforce what I was learning about the software. If I forget something, or get stuck, they are a few clicks away.

The only thing that I can see as a con is also really a pro as well. -This software does SO MUCH it can be hard to process and retain it all.

Automated options and team at GrowthZone

Not enough reporting options to match the functionsReporting options available are not accurate and don't pull consistent informationEngagement report does not include all the activities

Chambermaster is so specialized for our industry - the software is intuitive, and helps us be so much more efficient when working with our membership. They are always improving the software based on user feedback, which we love. We continue to have access to new features that make us more efficient and allow us to offer better benefits to our membership.

We have some data that we would like to track that is specific to our Chamber but haven't yet found a way to integrate that data into the reports that are offered.

The program was in place when I arrived at Lakes Region Chamber (NH) in January 2016. As the Membership Manager, I utilize the program to track my new member prospects, communication with our nearly 500 members, share member marketing results and continue to grow and strengthen member relations.

I found the formatting of custom letters a bit time consuming and not as easy to use as the rest of the program. I attended a local day long training last year and that helped me to overcome any remaining issues.

Overall functionality works well. Gets what I need done

The renewals are harder than the older system
Adding free registration is more difficult than the older CM

Using GrowthZone is a an ongoing education. We are still working out some anomolies from the onboarding process. Our previous system was beyond antiquated and caused many difficulties with Growth Zone. It was like trying to make a Ferrari run on a Model-T powertrain. Overall, we are satisfied. the support we receive is excellent, and issues are resolved quickly.

We would like to have the ability to have Growth Zone set up functions that we do once a year. We cannot remember from year to year how to do some of our procedures, and it would be really beneficial to have them just handle it.

We love how easy CM is to work worth and how they are continually adding new features as requested by users. We use many but not all features!

Sometimes it crashes, but not very often.

Very easy to use with information laid out clearly. Love the MIC for our members. That has really taken off in usage over the past year.

As chambers and associations are transitioning more and more to a tiered dues model, I think benefit tracking will become more vital. I'm looking forward to the benefits module releasing on the GrowthZone ChamberMaster Edition, but as the software stands now, it is the hardest thing for me to stay on top of.

I love the fact that it's easy for our members to utilize the Info Hub to manage their membership. I also like the fact that using it for business development (prospects, leads, etc.) managing a pipeline AND using it for account management is SIMPLE and doesn't require duplicative effort to input information in 2 places. The integration between Outlook and Growth Zone really helps to streamline our work.

Although I've been using the system for more than a year, I can't think of anything off hand that I don't like about it. I love the fact that we can provide feedback to our Administrator and she will escalate to GZ, but also she encourages us to VOTE on future enhancements.

The best feature about GZ is its Customer Service team. They are truly amazing! Little to no turnover and they longevity helps expedite complicated questions from me the end user.

I find some need reporting a bit difficult. There should have been more conversations during the conversation phase in order to import correct data fields which GZ reporting runs off of. IT is difficult to go back and fix this so the reports are correct as you obviously want the system to work for you and not the other way around where there is a lot of manual intervention.

The great support, on-going, professional, always there to address your questions and very interested in your feedback and experience. Good value.

The communications functions could be better - do not use communications as much as I would like since so many emails are not received. Also, does not provide for ability to re-send an email.

Growth Zone knows and understands the users needs. The staff here needs to get things done and this database makes that easier by providing simple instructions and specific help when needed. The uptime for the cloud based system is surprisingly good.

One area that could be improved is the ability to customize reports. While it is available, the interface to get what you need is clunky. They are great at how to get the data into the system - it's complicated to get the data out in a format that is relevant.

Love the new features popping up all the time, constantly keeping up with the demand of society. The intgration of this product with our Chamber website and credit card processing has made office work run smoothly.

I don't have any cons after unisng this software for over 5 years.

Integration with website
management of data, events, and revenue in one platform
member communications abilities
Customer support

Project management functionality is not good