CampDoc Erfahrungen

We use CampDoc to gather and keep our health forms and we find it very versatile and easy to use.

I wish it would tie in better with our enrollment database

The product is very user friendly and has lots of features we value.

Some language cannot be altered and set up can be hard to remember once a year but the customer support is amazing!

The medication and health forms were excellent.

All set up had to be done by CampDoc staff. Beholden to them. And we left because we were priced out.

The one on one interaction with CampDoc staff makes set up run smoothly.

Can be confusing to use at first. There is a lot of separate steps when registering.

We love the medical aspect, stronger than all other camp software that I've seen so far. I like that campers can register and get all their info in and that it rolls over year after year. Staff are always available for our needs. They also always ask for feedback and have seen some of our suggestions be implemented over the years. CampDoc really was a HUGE game changer for our program in terms of increasing medical safety, increasing camper enrollment, customer service (no more re-doing the same paper forms over and over!), improved data tracking, and reduced admin work when it comes to 'paper chasing' forms. I recommend it to all my camp friends who need a way to keep campers safe medically.

In short:Has a steep learning curve, clunky/not intuitive, missing a few important med features (but still is better than all other camp software!), SO EXPENSIVE (almost unaffordable) especially for a very small camp (we serve only about 100 campers total).Longer Explanation:After 7 years I still feel like I am stumbling through it or needing to re-look up how to pull specific reports that I feel I should be able to . It just still feels a bit 'clunky' and not quite as intuitive as it should be. If you don't use it every day, it's hard for seasonal staff to learn and re-learn year to year.Cost honestly is the worst part of CampDoc. Price SOARED in just a single year, I mean SOARED!!I wish they had a creative way to make it more affordable for small camps that only operate for a single weekend or serve few campers. I know several camps who had to let it go. My camp honestly can't afford it either, but because the alternative is far to risky (ie more med errors would happen, etc), we won't let it go and cut costs elsewhere.

I like the customization a lot. Customer service is fast and helpful! It seems user friendly for parents as well. Unfortunately we can't use it for registration software but it seems like it would integrate well and other aspects of the software would be useful. The

There seems to be a lot of issues with the report building - I can never get it to pull everything I need in one single report. I also hate that you can't see attendance lists until the program actually starts. I'm the one who set up our system and I'm pretty tech savvy but it is a little cumbersome. The customer service I've spoken with tend to talk in their jargon which isn't the same as mine so it takes a bit to get things worked out. Our price basically doubled and we were not happy about that. But, we did so much work to get it up and running, we decided to stick with it for a couple of more years. We will look into switching in the future to save some money though.

Very intuitive so far in the onboarding process.

Nothing so far. We are still in the onboarding process.

it makes my daily tasks easier, the software is easy to use and the client success team are helpful.

it doesn't have a mobile app to make it easy to use anytime, anywhere.

The software is affordable, support is strong, launching is reasonably easy, communication functions are helpful.

The parent company of CampDoc, seeks to sell insurance to our constituents. The default answer is yes, instead of no. This cannot be changed nor removed. Parents often complain that they are charged extra for insurance which they do not need. I can also attest, that the insurance is of little value. Not once has the insurance paid out a claim to our constituents.

the software is easy to use and maintain!

There could be slightly more admin edits (days and dates) however the CampDoc team is very responsive and does a great job of editing/helping when needed!

It is easy for us, our visiting teachers, our nurses and the parents!

If there was anything I don't like I would talk to Camp doc about it!

Our organization used Camp Docs for the health software aspect. It was so easy to create your own customized forms for your clients and our rep was always available to assist and quick in their response time.

Just understanding the process at the beginning through their online trainings. I was a bit confused on which trainings to take and how to initially start the process. Once I got ahold of our rep she was then able to assist me in next steps.

I appreciate CampDoc's ability to be so user friendly. It is incredibly helpful because we are working with various population groups that have various relationships to technology.

CampDoc can improve by being more optimized for mobile usage.

This system is very user friendly. Our families have given wonderful feedback in the ease of filling out their registration for the first time.

The only issue I wish could change is that the financial component not appear in staff registration. We have a disclaimer, but it is confusing.

Keeping track of registrations for campers and collecting reports for the participants

We have multiple registration platforms, and we only use CampDoc for camper registration

I really love the customer support. At every level, I feel like I can get my questions answered in a timely fashion and their solutions can be applied in real-time. I can depend on CampDoc to do their best to ensure our registrations are ready for launch when we need them!

I wish there were companion FAQ videos. Sometimes describing the problem is more complicated. I prefer learning visually, so sometimes it can be difficult for me to troubleshoot through reading articles.

This is great to track the progress of each camper's registration. Also, to be able to verify that the guardian/parent has received and opened email communications

The format for writing emails to include images and links as well as underline, bold, italicize.

While using this system the ease of use is the best. Features are easy to find and allow you to assist families.

how slow the system is, some features aren't compatible

Ease of use, eMAR is very well thought out (I know we aren't using it to it's fullest capacity, but we find it great for our needs, filters to narrow down specific populations are excellent and came in handy daily.

Customer support was very much a disappointment this year compared to last. Parents were told to call the help line, advertised with very broad hours, yet the line was often not picked up by a person or parents were told to call our camp by the help line. This caused distrust among the parents about entering in their children's medical information in this system. The representatives also seemed less willing to help our staff this year when called with problems, less educated on problem solving, and at times, short on the phone or by email with our staff. I'm not sure what the change was from last year's wonderful experience, but it definitely affected our experience this year. We will most likely use this program again, and we are hoping for a better overall experience.

I just wanted to leave a note to express some appreciation for everything you all do for us. One of the reps is our main contact but I've spoken with a number of people at CampDoc and every single person I've worked with has been helpful, knowledgeable, and positive. I really feel like the staff at CampDoc are part of the team of people who make my job as Director easier, and it feels like we're all working together to give campers a great summer. Additionally, I don't ever feel like I'm being upsold or pitched to, even from the staff who work in sales and services.

No cons to report at all, I am very happy with CampDoc!