Tokeet Erfahrungen

- The graphics interface is great.
- Customer support is very responsive and helpful. Very good library of how-tos.
- The relation price-quality is excellent. At a very minimum price, it easily maintains my propriety synched across 6 platforms
- Reports are very useful, and the fact that not only it includes revenue but also expenses gives a great overview of how your propriety is performing.
- It seems that there is a continuous development of the app, based on the input of users, which is great because more functions can be antecipated.

The cons are details, in view of my overall experience, but here are some improvement points:
- When submitting expenses, the system should allow registering pdf of the bills and not only jpg, as most bills are nowadays sent by email in pdf format
- When entering reservations from the calendar screen, the "back" button directs to inquiries and not back to the calendar (where I actually was)
- Given that so much information is collected regarding guests, it would be great that reporting had a section where the audience is analysed (to help understand who is the audience, based on nationality, age groups, etc).
- it's a pity that the full synchronization (via API) only works for Airbnb, booking and expedia. It would be great to add more API connection possibilities with other popular channels.
- It would be awesome to add more functionality to the app, for example, seeing reportings and being able to check-in and check-out guests.

The interface is very easy to use and easy to navigate compared to others who haven't moved on from the last century. Tokeet are very responsive to the needs of their users and ask us for our opinions and suggestions all the time which shows their commitment to customer satisfaction. Really hope that they keep the small community feel even though they are rapidly expanding.

The app is developing so fast that I feel as though I am being left behind a bit and not using all of the functionality. More training videos would help. Some topic specific webinars wouldn't go amiss either. The Live Chat can vary between really quick and responsive to very slow and long winded as you wait for an answer that is trickled out over a couple of hours. More staff seem to have improved this recently though.

Calendar management was good and was easy to use.

It did not integrate with Tripadvisor which was one of two OTAs that we were using.

Very easy and intuitive UI, integrated payment gateway for both directy bookings and OTA bookings, packed with features like multiple variations of booking engines, free website, ability to create an online guest portal, template and automated messages, etc. Tokeet has made my world SO much easier.

In the future would love to see more seamless integrations with other OTAs other than AirBnB, booking.com and Expedia. Currently there are limited integrations with other OTAs, but not as easy to manage those.

We like the ease of use when setting up new properties; the support team listen to us, the users, and are always striving to ensure we have access to a channel manager that meets the needs of a constantly evolving market. Highly recomned Tokeet as a channel manager

It would be good if it synched automatically with more OTAs but this isnt really an issue as the overall product is excellent

First upon registering for my trial I hit immediate roadblocks. I use Stripe and PayPal, but Tokeet requires a plan to use either of these. A free trial should not be limited, my understanding of a free trial is to test all of the Apps functionality. Secondly, I was unable to really manage my account properly while using the free trial. I completed an automated import from AirBnb of my listings. I was unable to remove 4 of the unused listing due to a message Unable to delete rental. This rental has associated inquiries and had a total of 6 listings. Basically 2 active and 4 inactive, which I could not remove. Third, I was constantly forced to add my credit card and select a paid plan, I was unable to remove rentals, I was unable to reduce my listing quantity from 6 to 2 and pay the designated amount for my listing quantity. Lastly, after all of the above nonsense, I figured I would just delete my account completely. I can report it is simply NOT possible to delete your account. They still force you to add a credit card and select a plan just to access my account info and remove my account. All of the above just makes me wonder about this company. And requests to customer service did not pan out.

They have a very aggressive ad campaign and that is what got us on board in the first place. So fair play to them.

Awful customer service, it's only available mon - fri when running vacation rentals is 7 days a week.

They are having issues with Airbnb currently causing multiple accounts to get disconnected from their Airbnb channel. I might add that they do not even tell you if you get disconnected so you are open to double bookings etc. You ask them whats wrong and they don't answer, they give you useless help. The software has potential but it seems to me as if it's still in the development stage! AVOID AVOID AVOID.

It is easy to use and the support videos make it easy to get up and running straight away. If there are any issues or bugs in the system then the customer support team are excellent and get things sorted out with the minimum of disruption to your business.

Some of the videos have no sound, and some of the videos use technical language which it is hard for the lay person who is not a "techi" to understand.

Flexible, shareable, good customer service response time, it allows me to operate like a full service property, I am able to grow and expand seamlessly.

I cannot think of anything specific that I do not like, it takes a while to get familiar with the interfaces, but when compared to similar products it was an easy decision to make.

. The team are always on hand to help you with any issues
. The features it offers for the price are second to none
. The team are always looking to develop new features

Easy to use - live chat back up service is brillant

I like it all - service product - everything

Tokeet does one thing well (not great) that is calendar synchronization.

The other pro would be that the pricing is flat and reasonable for what it is, an online calendar that syncs.

The API works consistently and if you go into this assuming that you are just paying for a calendar sync functionality and you can make everything else work with your own code, this could be a good choice.

Customer support is completely useless. Any question that they can't answer copying and pasting from their help documents gets sent to a secondary tier of customer support. In nearly a year of use none of the many questions I've made that have been sent to this secondary tier of support have been answered.

Nothing else besides the calendar works reliably.
Once a booking is made you can't change the price in the system, it always defaults to the price you set when first creating the inquiry.
Data feeds are a mess, with some of them being totally useless because of the bugs. The data feed help documents are plain wrong. I've found many mistakes in them.
Reports cant handle reservations that go in between months. So if a reservation is from the 27/08 till 4/09 when you look at September those few days figure unoccupied and August shows up with something like 110%. All of the reports are broke, I will avoid further examples.
Its not coded in UTF-8 so anything besides the English alphabet breaks their chat features.
The clocks think the first hour of the day is 24:00 rather than 00:00. (I am not making this up)
The mobile app takes a year to load even in an IphoneX or a pixel 2. There are other issues with the app.
No bug fixing, none. They said they were going to post an update with bug fixes every Wednesday. It lasted a whole 2 weeks before they missed one.
One of the shadier things they do is they don't allow anyone to comment on their blog so you cant see any kind of discussion around their software.
Avoid unless you are very hands on and like to code.

The fact that it is customizable with different apps so you can Taylor it to your needs.

Not enough API channel connections. They seem to put more emphasis on developing relationships with third party systems than on API connections which is what we get channel managers for.

Ive been using this software for about 4 years and though im a bit of a technophobe I have managed to learn to use most of the processes and always learning new things. Have used Automata for a ew years, recently added Rate Genie and looking at adding signature app to help automate my processes even more. Would be lost without it now. The team are always on live chat and usually resolve issues very quickly. There are so many of them base dall over the world now its almost a 24/7 service. I also find the academy training sessions on Google Meet very useful to actually speak to someone and talk through issues and training. Highly recommend that!

some features like pre authorisign deposits still not available but on the way I hear
I wish that the add ons didnt have to go into another screen to use them

Tokeet pulled all of my manual processes into one view, and has given me the ability to have one clear view of the business. I am running 4 properties and want to grow that number, and this would not be possible without Tokeet.
Tokeet can show me with one view what’s on for the day/week/month, look at rates, change rates and push out to AirBnb, Stayz, Bookings.com, Expedia and many more. Once set up its easy to use. I have not had any issues I used to have with double bookings, and I love to look at the sales graphs and P&L's, showing how the business is tracking.

First issue for me was working out how to say Tokeet!
Very few cons as the issues I have had are from other parties, I had some trouble with credit card payments in Tokeet, but this turned out to be Stripe (the credit card provider) not having my merchant facility set up for the accommodation category.
I also had a time where the system disconnected from Airbnb, but this can be AirBnb fault, not Tokeet, so Tokeet has the ability to set up an email or text should this become disconnected. (it has not happened again anyway)
Highly recomend Tokeet

Dont understand most of it and no time to try to work out how to use it so chicken and egg situation where it would save time if I had time to utilise its systems and could understand them

Still dont understand how to use it. Its expensive as I dont utilise most of its systems because I dont understand how to and because I never have time to try to understand.

They answer fast to any question and they help you solve problems fast and easy

There are some features missing. Like new things about airbnb promotions and some connections with booking. But you get used to it.

Easy display of bookings and connects multiple booking platforms. I like that you can toggle the view from week month or day.

Sometimes the syncing gets off and has to be reset. Not sure why this happens but I sometimes don't realize immediately and it can cause trouble.

It has helped us to scale from 2 properties to 54 in the last few years

They've taken on board some of the suggestions people have made and fixed a lot of the bits I didnt like.

It’s straight forward once you figure it out

I wish The customer service can have some kind of access to delete or sort out a problem in the rentals if the rental owner is giving them permission.

Nice website - good marketing - a really decent user interface and adequate user support and documentation.

We got excited when looking at the homepage and it all looked like a product offering a lot of the features we needed. In the end though the site is very procedural and requires a lot of data entry, some of the connections to other softwares are not active or do not work correctly. The channel manager is pretty weak and does not allow proper synchronisation of most of the data, and lacks many of the channels we need to expand our business. Probably an ok tool for somebody who wants to spend little and manages up to 3 or 4 properties, but nowhere near the enterprise-class software we need to grow our business and automate our processes.