Marcom Portal Erfahrungen

Marcom Portal

Anpassen, verwalten und digitale Assets teilen.

Gesamtbewertung

4,0 /5
(84)
Preis-Leistungs-Verhältnis
3,8/5
Funktionen
3,7/5
Bedienkomfort
3,5/5
Kundenbetreuung
4,1/5

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84 Bewertungen

Paul
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

MarcomCentral is a great tool for providing access to digital assets across multiple user...

Bewertet am 3.1.2018

The ability to communicate and distribute our marketing assets to our internal and external team...

The ability to communicate and distribute our marketing assets to our internal and external team members.

Vorteile

There is a lot of flexibility in how the software can be customized for a users needs, and the ability to share assets with access restrictions is a true benefit for our organization.

Nachteile

As with all software, we do encounter some bugs from time to time, but the support team is great about addressing any issues that arise. I would like to see a mobile application of the software but I know that is currently in development.

Antwort von MarcomCentral

Paul,

Thank you so much for your glowing review! Your comments have been passed on, and we appreciate your partnership. I know we'll continue to provide your teams with the flexible technology they need!

Mindy
Gesamtbewertung
  • Branche: Textilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great product with a lot of capabilities

Bewertet am 18.10.2016

Marcom has been a valuable tool for our organization. It allows for many users to access marketing...

Marcom has been a valuable tool for our organization. It allows for many users to access marketing materials in one central location. It's easy for them to use. The functions from searching to downloads and customization make it highly useful. It also alleviates the marketing team from doing one-off requests so they can focus on larger projects while MarComCentral takes care of the daily needs for our sales team.

Vorteile

It has a large range of capabilities, including digital downloads, "store front", and it's very customizable.

Nachteile

It's pretty cumbersome on the backend for admins to upload and create new material.

Antwort von MarcomCentral

Hi Mindy,

We are so pleased to hear you appreciate the versatility of our tool and how it has helped your company with initiatives! We are currently working on a new UX and hopefully this will alleviate any cumbersome issues with the backend. Please don't hesitate to ask your BRM for quicker, easier ways to use the tool.

Thanks for the positive review!

The MarcomCentral Team

Marcus
Gesamtbewertung
  • Branche: Design
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Very good software with a few limataions

Bewertet am 5.12.2019

Overall great experience and we are definitely excited to see what updates come in the future

Overall great experience and we are definitely excited to see what updates come in the future

Vorteile

It changed the way we use and create our collateral! It's much easier to brand out pieces fro clients and have multiple versions of our pieces with different text, Logos, Legal, and even images.

This has made projects that can take a month to create for multiple clients to take less than a week.

Nachteile

The Loading of the website is slow, The use of flash throughout makes it tough for clients to use and understand the piece. there are many extra unnecessary "clicks" that are present like constantly refreshing the piece for updates ( Maybe integrate it into the drop-down where it refreshes when you click a new selection in the drop-down.

Ethan
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Ease of use. Random errors can be frustrating at times when the only option is to email...

Bewertet am 19.12.2017

Providing our Associates with helpful material that they can personalize or add their contact...

Providing our Associates with helpful material that they can personalize or add their contact information to. We've gotten a lot of positive feedback.

Vorteile

The powerful features it offers. The consumer has power to make things in a way they want and it's enjoyable to see that.

Nachteile

Random errors again. A simple explanation or a quick tip to try to resolve would be helpful. It's hard to keep the flow of work going when support can only help in that case.
More available customer support hours for those working in Central and East coast time zones.

Antwort von MarcomCentral

Ethan,

Thank you for your kind review and suggestions, which have been passed on to the Client Services team. We're so happy our solution is working for your business needs, and we will do whatever we can to alleviate the random errors you are receiving.

Stephanie
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Marcom = Gamechanger

Bewertet am 1.9.2016

Marcom is a powerful tool that we've adopted for our local marketing teams' use. We've worked with...

Marcom is a powerful tool that we've adopted for our local marketing teams' use. We've worked with Marcom team members to customize the aesthetic of the portal to our brand, and created products that are used nationwide. The resulting efficiency has positively affected the way we deliver collateral to our stakeholders. As an added benefit, it's also a pleasure to work with the Marcom team.

Antwort von MarcomCentral

MarcomCentral aims to be a game changer to each and every client. Thank you SO much for the feedback. It's a pleasure to work with you and your team as well.

Laura
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

We've used MarcomCentral since the beginning of 2016.

Bewertet am 3.1.2018

Users can customize what they want, when they want it, and either order hard copies or download...

Users can customize what they want, when they want it, and either order hard copies or download digital files. This on demand self-service is critical for efficiency.

Vorteile

The software enables our users to customize a wide variety of materials, and lets them save their customized items for future use.

Nachteile

We've had ongoing issues with video customization. We've found workarounds, but Marcom Customer Support has struggled delivering a fix.

Antwort von MarcomCentral

Thank you for your review Laura! Your concerns have been sent directly to our development team, and I am confident we can get you up and running in the way you need.

Tehrim
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

an actual headache

Bewertet am 5.12.2019

With so many different accounts that require customization, Marcom has definitely assisted in...

With so many different accounts that require customization, Marcom has definitely assisted in making that a less manual and more accessible process. But the setup time and everything taken into consideration, it's really annoying that there's so much back end work and unceratinties.

Vorteile

the ability to customize our products has helped a lot

Nachteile

the setup takes so much time, there's a lot of "we can't do this", there's so much back end work that at times its easier to just manually create pieces, there's been a lot of bugs we've dealt with, and a lot of inconsistencies. It also doesn't help that the account representatives and customer support team aren't responsive

Samantha
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great for simple templates; less flexible with variable/complex templates

Bewertet am 30.1.2018

Vorteile

Customer service team; interactive outward-facing portal; ability to create new features if you request and fund them; easy to create simple, static templates

Nachteile

Burn through support hours quickly; coding required by Marcom team for anything involving variable pricing by format within 1 product (single- vs double-sided included)

Ryan
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

MarcomCentral Review

Bewertet am 19.9.2016

I've been a big fan of what we're able to do. The training is a little difficult and we don't have...

I've been a big fan of what we're able to do. The training is a little difficult and we don't have a lot of staff members that can pick it up, but once you know how to use it, it's really a great product. Our clientele has really responded positively to it.

Vorteile

It's very easy for the client to use and I like the flexibility it has with how you can customize.

Nachteile

It's a little tougher on the back end and takes more time to create items than I would prefer.

Antwort von MarcomCentral

Ryan,

Thank you so much for your review of MarcomCentral! We're happy to hear the ease of use and customization works well for your company, and we've taken your advice seriously. Please let us know if there's anything else we can do for you and PGA.

Best,
The MarcomCentral Team

Melissa
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Our experience with Marcom has been GREAT!

Bewertet am 4.1.2018

It is a one stop place for our sales force to have the marketing information that need in one place.

It is a one stop place for our sales force to have the marketing information that need in one place.

Vorteile

The ease of getting the information out to our users. it is simple tool and easy for our users to navigate.

Nachteile

No complaints here. We did have an issue with the amount of time that it took to upload large files, but that seem to have gotten better.

Tara
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Marcom

Bewertet am 5.12.2019

Our directors use this as a great tool for purchasing marketing materials from us

Our directors use this as a great tool for purchasing marketing materials from us

Vorteile

Ease of use and functionality. Our directors use this as a great tool for purchasing marketing materials from us

Nachteile

We haven't had much for issues with this program, but on the occasion that there has been a questions, I've found when leaving a VM with the company I never get a return call.

Mandy
Gesamtbewertung
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Most of my experience is positive

Bewertet am 3.1.2018

Vorteile

Once the items are available on the site it is easy for our franchisees to use. We need a program that is simple and easy to implement. Once we get franchisees to use it they do like it as long as we rae offering what they are interested in.

Nachteile

Sometimes it takes too long to add materials to the site. Customizable pieces need to be added quicker. Once they are added that piece should be shared with the print vendor directly from Marcom so there is no confusion as to what piece was added and when it was added.

Antwort von MarcomCentral

Thank you Mandy! Your concerns have been forwarded on to the appropriate teams.

Mark
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Responsive, willing to find resources to seek out solutions or workarounds.

Bewertet am 30.3.2018

Vorteile

Flexibility, native use of javascript - can apply to most use case situations. Like the plug in format to avoid having to use a proprietary layout software.

Nachteile

Admin tools can be a bit clumsy to navigate. Would appreciate a sleeker more robust ui with at a glance features and ability to make quick cascading changes.

Jeannie
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Weitere für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

a good DAM

Bewertet am 10.12.2019

Overall, it has been such a pleasure during the RFP process and working with [SENSITIVE CONTENT...

Overall, it has been such a pleasure during the RFP process and working with [SENSITIVE CONTENT HIDDEN]. He was very helpful in explaining how Marcom can support our needs, gave us log in demo to share with our colleagues and was extremely patient with our different team members and several demos he performed.
We are now in the kickoff/implementation phase. And the team is working diligently in getting us set up and ready for our launch in February. [SENSITIVE CONTENT HIDDEN] has been very nice and a pleasure to work with.

Vorteile

Honestly, it's too soon for a review. But throughout the sales process, I found [SENSITIVE CONTENT HIDDEN] to be very patient and understanding of our needs during the RFP process. He walked us through several demos and worked with us on helping us with our needs for a DAM for our company.

Nachteile

We are in the very early stages of kick off and implementation, I can't provide feedback on this as of today.

Robyn
Gesamtbewertung
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Great platform but requires constant maintenance and work

Bewertet am 3.1.2018

Retailers are able to access pre-approved customizable templates.

Retailers are able to access pre-approved customizable templates.

Vorteile

Great customization tool. Easy to use. Can design the site however you want. It's a great platform if you have someone to constantly review the content and update. Nice that once the technology is built for one customer it's available for all marcom customers (smart business model).

Nachteile

Technology sold in was a bit misleading. We were told that all of the technology already exists, but in reality we had to custom build some of it, and there are set custom build time periods each year, so if you want something you have to wait for the custom build time period and hope your project can be fit in.

Antwort von MarcomCentral

Robyn,

Thank you so much for the review. I hope we can continue to enable your retailers to customize their own materials and free up your teams! We apologize if there was any confusion in the discussion of what is available out of the box, and please let us know how we can assist you. Your comments have been passed on to our development and client services teams.

Tami
Gesamtbewertung
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Love it!!

Bewertet am 29.1.2016

Pros:
I am extremely happy with our experience using MarcomCentral. We are still in the initial...

Pros:
I am extremely happy with our experience using MarcomCentral. We are still in the initial implementation phase but I anticipate our team will love using the system as much as I do. The fact that so many of our requirements come standard out of the box made implementing this system relatively easy. We did have some custom requirements as well, but the team handled the design and functionality like pros. The expertise that the MarcomCentral team has technically is amazing and the service we have received from our Business Relationship Manager, Sarah Steele, far exceeds my expectation. Her knowledge of the platform and willingness to brainstorm on ways we can produce our materials has been very valuable.

Cons:
None

Overall I couldn't be happier with our choice to go with MarcomCentral and look forward to many years of providing efficient ways to market our products, thanks to the ease of using MarcomCentral.

Antwort von MarcomCentral

Tami, thank you! Ease of use is something we strive for, and we are thrilled that your experience has been nothing but positive. It has been a pleasure working with you and your team and we look forward to working with you for many years to come.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

An extensive implementation process. Still early in the process. Troubleshooting fulfillment.

Bewertet am 4.1.2018

The benefits we anticipated have not yet been realized. That is disappointing.

The benefits we anticipated have not yet been realized. That is disappointing.

Vorteile

Our users seem to like it and find it an improvement over old system.
The professional presentation and library setup for arranging and accessing collateral.

Nachteile

Issues in back office holding us back on realizing efficiencies:
As noted, troubleshooting fulfillment - order continuity/approval, invoicing.
Latency on system, at present, using Internet Explorer - a commonly used browser.
Lack of training on process; consistency with processes by vendor.

Antwort von MarcomCentral

Thank you for your review! Since you have chosen to post anonymously, I can't reach out to you personally. Please reach out!

Megan
Gesamtbewertung
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Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Incredibly powerful software and service.

Bewertet am 9.7.2015

In a very positive way, MarcomCentral changed everything about the way our marketing department...

In a very positive way, MarcomCentral changed everything about the way our marketing department does business. Because Marcom enables organizations to create and host customizable collateral on a grand scale, our team members were able to move from order-taking roles (creating one-off marketing collateral), to more forward-thinking, consultative, and strategic roles. Now we're able to better assist field associates, our sales team, and even home office departments, by providing marketing assets in one, convenient location. When branding, promotions, or pricing changes in our organization we can update things in one place. Our field knows that whatever they download from our Marcom portal is corporate-approved collateral and the most up-to-date. I would highly recommend MarcomCentral to any and every organization!

Antwort von MarcomCentral

We are thrilled that MarcomCentral has had such a positive impact on your team. It's been a pleasure working with you and seeing the exciting results. We will continue to work side by side and assist you any way that we can!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

The software is quite complex. Needed to get through learning curve before seeing positive...

Bewertet am 3.1.2018

To date, our internal users are over the moon with excitement with what they are able to accomplish...

To date, our internal users are over the moon with excitement with what they are able to accomplish by using this software. It's very satisfying for us as administrators to hear such positive feedback. In turn, we as designers will not have as many one-off projects to work on which will free up our pipeline for more creative and time consuming jobs. This is a huge plus in our marketing department. It will help us to better meet the needs and demands of our internal customers.

Vorteile

I like the ability to have a company branded portal that is visually appealing and user friendly for our internal customers. The ease of adding folders to this portal is great and allows for more templates to be available in greater categories for our users.

Nachteile

I am not thrilled with how complex the template preparation is. Using FusionPro is easy, but then after composing, all the work that is needed on Marcom is quite extensive before being able to see results. And, of course, the more complex your template, the longer it will take. You really cannot take much time off from working on your templates, either. If you do, then you run the risk of forgetting what valuable information you have learned along the way. So, the key is to stay on top of it in order to stay fresh.

Antwort von MarcomCentral

Thank you for your review! We'd love to send you a thank you and discuss your concerns, if you could please reach out at your earliest convenience!

Tequila
Gesamtbewertung
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Robust system that makes creating a DAM easy and user-friendly

Bewertet am 22.1.2018

Vorteile

I like that the MarCom Central software offers the capability to create customizable collateral for our distribution team.

Nachteile

My biggest complaint is that MarCom Central does have restrictions to integrating with some of our business platforms. We also ran into some issues the log-in setup, as MarCom does not allow changes or customization for login.

Shannon
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Gesamtbewertung

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Good stuff, with great potential!

Bewertet am 11.7.2015

Pros:
- Can integrate multiple vendors, and multiple types of vendors
- Works for a variety of...

Pros:
- Can integrate multiple vendors, and multiple types of vendors
- Works for a variety of types of assets
- Has allowed us to make new templates, and new types of assets, available to various teams within our organization in a way not possible before
- Front-end site is pretty straight forward and easy for users to understand

Cons:
- Much of the software is still somewhat "out of the box" - i.e., customization options are few and there is little flexibility
- Back-end system requires a fair amount of training, which is often only available in extensive documents or pre-recorded webinars. For less tech-savvy users, the back end system can be tough to navigate.

To recap, the software has been a great asset to us so far; I continue to look forward to future enhancements!

Antwort von MarcomCentral

Thanks for the accolades. Globus has been a tremendous addition to our list of clients.

Loriann
Gesamtbewertung
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Gesamtbewertung

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MarcomCentral's marketing asset management technology transformed my organization!

Bewertet am 1.2.2016

MarcomCentral has virtually eliminated rogue marketing and the need for one-off marketing asset...

MarcomCentral has virtually eliminated rogue marketing and the need for one-off marketing asset requests from our organization. Our Business Relationship Managers are a joy to work with, and our technical needs are always addressed quickly. I highly recommend MarcomCentral to any organization looking to increase speed to market with customized marketing assets, control their brand integrity, measure effectiveness of marketing assets, and deliver high-quality digital and print assets to their sales teams with the click of a button.

Antwort von MarcomCentral

Wow! We appreciate this so much. We are all so happy that your portal has been such a success and so effective for your team. We couldn't agree more - no more rogue marketing!

Wintana
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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Wish the UX was better

Bewertet am 6.10.2016

The look/feel of the site is outdated. I'd like to see a more user friendly backend for admins and...

The look/feel of the site is outdated. I'd like to see a more user friendly backend for admins and a responsive site for users.

Antwort von MarcomCentral

Wintana,

Thank you for your honest feedback. We are currently in the process of updating our entire platform, and so our UX will look and feel brand new and be responsive! I've shared this feedback with your BRM as well, and we are taking your constructive criticism seriously. Your BRM is happy to customize your portal to make it as easy to use as possible for your admins and users alike. Please don't hesitate to reach out with any further concerns.

Thank you,
The MarcomCentral Team

Madalyn
Gesamtbewertung
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Great company, great tool!

Bewertet am 6.9.2016

This is our first year using Marcom. It's been a lot of work getting our team trained on the tool,...

This is our first year using Marcom. It's been a lot of work getting our team trained on the tool, gathering assets, etc. but it's been a smooth process with Marcom helping us every step of the way. We just launched recently but so far so good and the field seems to love it compared to our old tool!

Antwort von MarcomCentral

Madalyn,

We are very pleased to hear your field teams are enjoying the product, and we will continue to do our best to help in any marketing aspect you need! Thank you for the great review!

Thank you for your business,
The MarcomCentral Team

Beth
Gesamtbewertung
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The platform is meeting all of our expectations and is also able to grow as we expand the...

Bewertet am 2.2.2016

The software is extremely easy to use and MarcomCentral is always looking for ways to evolve to...

The software is extremely easy to use and MarcomCentral is always looking for ways to evolve to meet our growing needs. As we expand how we want to use it, they are willing to develop new applications to support our growing needs. The platform performance is smooth without any glitches. The account support we receive is great and very responsive as well.

Antwort von MarcomCentral

Thank you Beth! So glad your needs are being met with MarcomCentral. That is very important to us.