RingCentral Contact Center Erfahrungen

RingCentral Contact Center

4,3 (224)
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Die kollaborative Kontaktcenter-Lösung aus der Branche.

Gesamtbewertung

4,3 /5
(224)
Preis-Leistungs-Verhältnis
4,1/5
Funktionen
4,3/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,2/5

82%
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224 Bewertungen

Gregorio
Gregorio
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Excellent software for Call center industry!

Bewertet am 7.7.2022

Really great software, easy to run and implement, agents loves it and accurate dashboard with full...

Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.

Vorteile

Reports are so easy to run, accurate data and fast response.

Nachteile

Interface, could be better, needs to refresh and be more dynamics.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Really Convenient with some Minor Issues

Bewertet am 10.9.2024

Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has...

Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.

Vorteile

I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.

Nachteile

It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.

Jennifer
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Customer Service? Not Today!

Bewertet am 2.10.2024

If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to...

If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone.

Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well.

Absolutely. Ridiculous.

Vorteile

It's very easy to sign up. It's very easy to upgrade your account. It's simple to use.

Nachteile

Customer Service must work one hour a day

Jasmine
Gesamtbewertung
  • Branche: Vermögensverwaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Ring central review

Bewertet am 11.10.2024

Vorteile

I liked how easy it was to get in touch with someone

Nachteile

I don’t think it was super easy to use for a beginner

Shashank
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best in my recruitment activities

Bewertet am 9.5.2024

Smooth and Fast. Calls are clear, monitoring is good

Smooth and Fast. Calls are clear, monitoring is good

Vorteile

Easy and smooth app access. Real time transcription of Voice Mail

Nachteile

UI could be a bit better. A Dark mode will help.

Casey
Gesamtbewertung
  • Branche: Medienproduktion
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Positive Experience Overall

Bewertet am 13.9.2024

Overall my experience is good with Ring central, and I have no complaints that outweigh the...

Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.

Vorteile

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Nachteile

Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.

RYAN
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Ring Central

Bewertet am 8.4.2024

Vorteile

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Nachteile

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Evan
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 3.0 /10

Makes like easy

Bewertet am 18.9.2024

Overall really good easy to use and the calls are nice and clean

Overall really good easy to use and the calls are nice and clean

Vorteile

Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities

Nachteile

I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off.

Tung
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Ring Central

Bewertet am 3.8.2024

It is positively and adequately complete its purpose for meeting and communication using technology.

It is positively and adequately complete its purpose for meeting and communication using technology.

Vorteile

It is helpful with attending seminars and online meeting.

Nachteile

Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Convenience but with cost

Bewertet am 21.6.2024

Vorteile

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Nachteile

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Raquel
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Product

Bewertet am 6.7.2023

Vorteile

I received daily calls, and the quality is incredible.

Nachteile

The meeting feature. I think is not that necessary, at least for my team.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Not Great

Bewertet am 23.3.2023

We switched back to our old provider, so I would not recommend RingCentral.

We switched back to our old provider, so I would not recommend RingCentral.

Vorteile

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Nachteile

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Emma
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Ringcentral has changed the way our company operates

Bewertet am 22.7.2021

It has been great, I like that I can have it open on multiple devices at once. I often find myself...

It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Vorteile

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Nachteile

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Steven
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Wonder Phone Cloud Based System

Bewertet am 28.12.2020

My overall experience has been extremely positive.

My overall experience has been extremely positive.

Vorteile

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

Nachteile

The pricing is a bit on the high end of the market would be my only complaint.

In Betracht gezogene Alternativen

Grasshopper

Gründe für den Wechsel zu RingCentral Contact Center

Functionality was the primary deciding factor.
Angelica
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Ring Central

Bewertet am 16.9.2024

Despite being expensive Ring Central offers value for your money.

Despite being expensive Ring Central offers value for your money.

Vorteile

Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages!

Nachteile

Ring Central can be expensive and implementation can be complex

Debora
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Nothing beats RingCentral when it comes to call management

Bewertet am 22.8.2023

Vorteile

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Nachteile

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Carter
Gesamtbewertung
  • Branche: Informationsdienst
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Functional and financially sound

Bewertet am 13.5.2024

Vorteile

The system is wonderful, most beneficial for small businesses, pricing could be more competitive

Nachteile

Pricing gets out of control the higher your package gets

Jeyson
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Ring central is a must

Bewertet am 26.10.2023

Vorteile

I like how easy it is to use and navigate .

Nachteile

Sometimes there is a small delay if you are working remotely .

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Great tool for my setting

Bewertet am 6.12.2022

I really appreciate the ease of use of the product. It gives me multiple options for calling, video...

I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.

Vorteile

Ease of use and the integration with Salesforce is the best feature for me.

Nachteile

I have not had the best experience with the web app, compared to the desktop app.

Katherine L.
Katherine L.
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great for Small Virtual Law Office

Bewertet am 4.12.2018

We have a small office without a live receptionist yet we need to have different call routing for...

We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Vorteile

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Nachteile

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

poor customer service

Bewertet am 4.11.2021

poor level of knowledge with agents on the phone, difficult to understand phone agents.

poor level of knowledge with agents on the phone, difficult to understand phone agents.

Vorteile

sounded attractive, price was reasonable, had good reviews mostly

Nachteile

not the easiest system to use, customer service was dismal

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Great for internal communication

Bewertet am 14.12.2019

Positive overall! Great way to communicate with others you work with who you're not physically with...

Positive overall! Great way to communicate with others you work with who you're not physically with during the day.

Vorteile

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

Nachteile

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

Robert F.
Robert F.
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Decent product hamstrung by bottom-barrel customer service.

Bewertet am 18.10.2017

Increased functionality relative to our old provider, Jive.

Increased functionality relative to our old provider, Jive.

Vorteile

Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience.

Nachteile

The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great tool but has some glitches.

Bewertet am 17.4.2019

We use this daily and really enjoy it when it is working properly.

We use this daily and really enjoy it when it is working properly.

Vorteile

You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors.

Nachteile

The system goes down when the internet is having issues unlike landlines.

Jeff
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

A must if you're using Ring Central Phone!

Bewertet am 9.6.2020

Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our...

Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.

Vorteile

The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.

Nachteile

The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.