CAKE POS Erfahrungen

CAKE POS

Online Verkaufsstellen (POS) Softwarelösung für Restaurants

Gesamtbewertung

4,6 /5
(502)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,4/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,6/5

90%
haben diese Anwendung empfohlen
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502 Bewertungen

Ed
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Affordable, Effective, and easy to use POS System

Bewertet am 27.6.2018

I got an affordable, and effective solution for my POS system needs. We all have found the menus...

I got an affordable, and effective solution for my POS system needs. We all have found the menus and programming to be easy

Vorteile

The price is the most attractive feature, as well as the ease of use. The flexible and affordable monthly payments are nice too.

Nachteile

Can't use terminal when someone is using the manager functions on other terminal. There are some short delays in running reports at times.

Antwort von Mad Mobile

Thanks for your review, Ed! We are happy to hear that you are finding a lot of value and ease of use with your CAKE Point of Sale. We appreciate your feedback, I will pass this on to our Product Team. I know we are working on making a few improvements to reporting that will be coming out soon.

Kristin
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Value, Function, and Top Notch Customer Service

Bewertet am 28.4.2020

We were so thankful at how easy it was to activate online ordering. Our customers feel confident...

We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint.

Vorteile

We switched to CAKE from another POS system in 2016, after being in operation for 1.5 years. We have been impressed with the way CAKE constantly tries to provide new features. As a farm-to-table quick-service restaurant, our menu changes weekly and we find it simple and straightforward to make updates each week. Due to COVID-19, we recently activated the online ordering and we believe it has saved our business. We were able to activate and integrate it quickly and we love the reporting capabilities the system gives us. Our customer service has been top notch--from our sysco rep to our CAKE customer support manager, we have received a quick response to any question we've had. We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply. We did not have this level of customer support with our previous POS system and we really value being able to get a live person on the phone quickly and easily when we have an issue. We love the intuitive, easy-to-read sales analysis reports and use them each week with our management team to evaluate our menu items and determine our next round of specials. We really like that we can make menu edits both on the POS and with the online platform---hoping for a mobile app next for very quick and simple edits!

Nachteile

We first purchased in Spring 2016. The software felt a little sluggish and honestly, we were not sure if it would easily keep up with our pace. But we have been very impressed with CAKE's constant evaluation and roll-out of new features and integrations--they haven't missed a beat! We don't use all the features yet, but because of the recent success with our online activation, we are now considering two more apps. I would prefer a tiered/capped monthly pricing system depending on how many apps/additional software platforms we integrate (like accounting, customer management, 3rd party delivery apps, etc)--rather than installing each a-la carte, but hopefully that will be an option in the future. The additional monthly fee per app has made us hesitant to try new ones. We would also like to have more control over the look and feel of the online ordering page--functionally it meets our needs, but would love to integrate it into our own website and select the background color, text color, etc, to make it feel like a seamless integration rather than making our customers feel like they are "leaving" our site to go to another. There are some features/edits that are only available from the POS system (not menu items, but system preferences/settings categories) In the future, I hope they make those features editable from the online access platform as well, because sometimes I want the flexibility of making certain adjustments from home on my computer during off-hours.

In Betracht gezogene Alternativen

Aloha EPOS und Toast POS

Warum CAKE POS gewählt wurde

Our Sysco rep at the time was very knowledgeable about different POS systems based on her career in several restaurants prior to Sysco---she was straightforward with us about her experience with multiple systems, their price points, and value. She suggested we consider CAKE and we followed her recommendation. We are so glad we did. We prefer it over our previous system, but as a small rural restaurant, we were not able to afford the much more expensive systems.

Gründe für den Wechsel zu CAKE POS

CAKE had the right combination of value, ease of use, and features. We have recommended CAKE to several of our restaurant owner friends in the region. It has a simple interface, the customer service is stellar, and the constant addition of new apps and integration makes us feel like we are getting the best value in a price range we can afford.

Antwort von Mad Mobile

Thank you Kristin for the detailed review about your experience with CAKE Point of Sale and being a customer since 2016! We're excited to hear that you've had such a great experience so far and we'll definitely forward your suggestions to our product team.

Patrick
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

POS technology is behind. Customer Service is very poor.

Bewertet am 6.3.2023

You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to...

You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant.

Vorteile

It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.

Nachteile

Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.

In Betracht gezogene Alternativen

Lightspeed Restaurant, SpotOn, Revel Systems und Toast POS

Warum CAKE POS gewählt wurde

Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences.

Zuvor genutzte Software

SpotOn
Wayne
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Food Cost

Bewertet am 14.9.2023

Ray help this morning with getting reports I needed for an audit.

Ray help this morning with getting reports I needed for an audit.

Vorteile

Cake help me manage my food cost. I check it weekly.

Nachteile

Nothing, if you want me to write something bad I could

Antwort von Mad Mobile

We're happy to hear you've had a great experience with CAKE! As always, if you need any additional help, reach out, and we'll make sure to answer any questions you have!

Anna
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very user-friendly on the front end, somewhat clunky on the back end

Bewertet am 20.7.2019

Overall, our experience has been great. Before switching to CAKE we were using Square, which worked...

Overall, our experience has been great. Before switching to CAKE we were using Square, which worked well when we were just a small cafe, but now that we've gown into a full service restaurant it's made a huge difference having a system built specifically for the industry.

Vorteile

The POS is very intuitive - very little training is needed before staff have it figured out. It's also very customizable so we've been able to get tickets and receipts to print exactly how we want them to.

Nachteile

Editing the menu is pretty arduous. There are a lot of steps involved in changing just one item and there still seem to be a few bugs to sort out. The reports are also more limited than we would like and present the data as lists of numbers rather than charts, which would be easier to digest.

Antwort von Mad Mobile

Hi Anna, thank you for taking the time to write a review.

We are glad to hear that you were able to grow to a full-service restaurant and decided to partner with us.

We pride ourselves on being simple and intuitive and we are happy to hear that little training was required for your staff.

Thank you for your candor, we are always looking to make improvements to our Point of Sale.

Jojo
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Must have “POS”

Bewertet am 24.4.2020

Overall Cake is head and shoulders above the rest! If you are thinking of going with Harb.rt.uch...

Overall Cake is head and shoulders above the rest! If you are thinking of going with Harb.rt.uch think again!!! Cake will put all other systems to bed!!

Vorteile

The system is extremely easy to operate and customize

Nachteile

Everything seems to be exactly how it should be

In Betracht gezogene Alternativen

Clover und Toast POS

Warum CAKE POS gewählt wurde

Processing fees, per swipe fees, monthly fees, cost of product free.... not free.... etc! Cake has saved me $875+ Month after month

Gründe für den Wechsel zu CAKE POS

The cost plus simplicity of the product along with the diversity made the decision extremely easy!!! Oh now I get to work with [SENSITIVE CONTENT HIDDEN]!!!! If you and your team can’t figure something out she will!!!
Molly
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Cake POS is sweet!

Bewertet am 26.4.2023

It's a phenomenal product - I've recommended it to many other restaurant owners!

It's a phenomenal product - I've recommended it to many other restaurant owners!

Vorteile

Ease of use, ease of configuration, affordable

Nachteile

Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place!

Scott
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

A promising work in progress

Bewertet am 2.12.2020

Cake is a perfectly adequate system that has served our needs but as we grow we feel like we need...

Cake is a perfectly adequate system that has served our needs but as we grow we feel like we need to search for a more robust system with all of the features that we need.
Customer service has always been responsive, even if to tell us that the features we requested aren't available.

Vorteile

This system is user friendly and has all of the BASIC features you need to get going. The customer facing hardware is attractive and functional. Back end programming is fairly easy to use once you are familiar with it. Online ordering has been fairly easy to implement and has all of the BASIC functions you need.

Nachteile

After working with this system in multiple locations for a few years, we have come to learn of some shortcomings - reporting with the system in difficult to navigate and hard to generate more detailed sales reports. It is not an intuitive reporting system. The basic snapshot functions are great, but digging deeper to get more detailed reports is cumbersome. Also some basic functionality on the restaurant side is still missing. Tickets in the kitchen print up items in random order and there is no way to address this in the system. Most other systems have the basis functions to group and prioritize items on tickets for the kitchen and bar printers. You don't realize how important this is until you don't have it on a POS system. There is still no way to offer discounts or accept gift cards online either.

Karissa
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Cake is great and so is the IT staff with it!

Bewertet am 24.10.2023

Overall Cake is great! Having help when needed is always refreshing. [sensitive content hidden]
...

Overall Cake is great! Having help when needed is always refreshing. [sensitive content hidden]
has always been a HUGE help for us, as well as [sensitive content hidden]
when he helped us as well.

Vorteile

I like that it is easy to use! The staff understand how to use it as well. The IT are always ready to help!

Nachteile

The only thing I wish Cake had, is a feature to help us with calculating our food cost numbers through the POS system.

Mack
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

outstanding customer service

Bewertet am 2.10.2023

Military term BRAVO ZULU!! OUTSTANDING!!

Military term BRAVO ZULU!! OUTSTANDING!!

Vorteile

The representative was OUTSTANDING, through out the process, she was very professional the whole time

Nachteile

everything was OUTSTANDING.

Antwort von Mad Mobile

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We're humbled by your support. If there's anything you need in the future, please feel free to reach out again!

Roman
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 0.0 /10

Started out as a great solution but something has changed

Bewertet am 10.8.2022

Started out great but the recent missed credit card deposits are alarming and there seems to be a...

Started out great but the recent missed credit card deposits are alarming and there seems to be a breakdown in communication internally. Might be the transition over to madmobile but something is going on. As a business owner shopping for a POS solution, I would give this time to see where this goes before jumping in. I'm in the process of shopping for a possible new solution.

Vorteile

Very easy to use and robust. Great reporting and features.

Nachteile

We are experiencing multiple instances of our credit card deposits not depositing on the days that they are contracted to deposit from Cake and it has impacted payments to vendors and payroll. There almost seems to be an disconnect between support and understanding the very real problem that this presents to a small businesses.

In Betracht gezogene Alternativen

Square Point of Sale und Toast POS

Gründe für den Wechsel zu CAKE POS

At the time, really liked the ease of use and how robust the software is.
Tommy
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Cake POS

Bewertet am 20.8.2021

Very user friendly

Very user friendly

Vorteile

I love the fact that I have a POS system and I do not have to have a separate CC processing

Nachteile

Really haven't had any bad problems. We normally call support and it is handled quickly

Amy
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

You won't regret this business partnership!

Bewertet am 14.4.2021

Very impressed with everything - the hardware, software and team of staff have all been great

Very impressed with everything - the hardware, software and team of staff have all been great

Vorteile

We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly.

Nachteile

The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all.

In Betracht gezogene Alternativen

TouchBistro, Lightspeed Retail, Toast POS und Shopify

Warum CAKE POS gewählt wurde

Purchased the business and knew we needed a better system for accounting and order flow.

Gründe für den Wechsel zu CAKE POS

Overall had the best fit for reporting and user friendliness. Customer Service and our demo were what put everything over the top
Amanda
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great System...WORTH every penny!

Bewertet am 11.3.2022

CAKE is excellent. We've had great customer service when we had questions or issues...and our...

CAKE is excellent. We've had great customer service when we had questions or issues...and our software and hardware have worked GREAT for the past 4.5 years!

Vorteile

We love that each employee can easily enter and track orders, as well as clock in & out! That coupled with the awesome real-time reports available make this an unbeatable product!

Nachteile

We have a small frustration with how the POS screen aligns the option buttons in ordering windows. It takes us a few minutes to adjust after we change menu items, but is not a big issue.

In Betracht gezogene Alternativen

Square Point of Sale und Toast POS

Gründe für den Wechsel zu CAKE POS

It seemed to have all of the options we needed in one package, where everything else required additional programs, hardware or services.
Shaun
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Gives greater control over your point of sale and tracking!

Bewertet am 20.10.2017

Order accuracy and data tracking

Order accuracy and data tracking

Vorteile

Conversation Summary/Sample Review:
Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

Nachteile

It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Antwort von Mad Mobile

Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.

LYNN
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

POS

Bewertet am 11.1.2021

Overall, we love this product, especially the support we get from the friendly staff. Anytime we...

Overall, we love this product, especially the support we get from the friendly staff. Anytime we have an issues, we call and it gets fixed. We have also been able to troubleshoot and fix items ourselves numerous times. It's an easy system and we recommend it.

Vorteile

Our customers love their screen. They like that they can see their order. It's easy to read and understand. We love that we can use the system from home on the laptop and not just in the shop. I make changes to the menu mostly from home. I love having the itemized close cash receipt every day. I love all the reports that I get for tracking my business.

Nachteile

I don't like that all the buttons are the same color. It makes it very difficult to find buttons in a hurry when you have 40 different syrup flavors and 34 different teas. We need colored buttons that we can use as groups, for example, I could make all our sugar free syrups green and all the syrups that start with an A, blue, etc... It helps your eyes to find things quicker. It is really stressful for new employees to find buttons when training and the customer is standing there staring at you. It's better as a trained employee, but it would save us time at the machine when we could be making their order. Colored buttons are highly needed. Also, ever since the last software update that affected us directly, it is harder for me to add new products to the menu and put them in the right place. I can't put my finger on what changed, but i have trouble adding new products under existing categories. They come out as new buttons on the main screen. Not sure how to fix that.

Carol
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

We have been very pleased with our experience with Cake, from the employer and employee...

Bewertet am 29.9.2017

Vorteile

Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Nachteile

The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Antwort von Mad Mobile

CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE!

Zick
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

They Give You Choices....Who Doesn't Like Choices?

Bewertet am 1.7.2016

The highest grade i will ever give a POS system is a 9/10 because there is always something new and...

The highest grade i will ever give a POS system is a 9/10 because there is always something new and innovative that you will be chasing, no matter which system you have. Therefore there is no '10' system. These guys got the 9. They have a nice system, but what i like best, is that they survey their CURRENT customers to find out what they can do better, then make it better. And they give you choices.....who doesn't like choices?!

Vorteile

Look: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that?

Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems.

Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything.

Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them.

Nachteile

i must say, the name sounds a bit silly, but does Apple sell Apples?

The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great!

I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update!

Antwort von Mad Mobile

Thank you Zick for your thorough and clear enthusiasm for CAKE! We're thrilled to have stood out among so many great options in the POS marketplace, and we'll continue to improve our POS based on what our customers want.

Bryan
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Cake Review

Bewertet am 15.4.2020

This is my first POS system. I think its expensive but I think the system has help me recover at ...

This is my first POS system. I think its expensive but I think the system has help me recover at least part of the cost and now I know a lot more about my restaurant. The tech support team is very good. I have had the system for about 4 months now and I am still learning. I know the software people are in this to make money but for small companies you can't afford the add ons because the cost is too high. They don't explain about the add on pricing up front. I thought time tracking, scheduling and inventory would be standard. Overall I do like the system but I will know what ask and look for when my contract is up.

Vorteile

- Easy to use
- Easy to change the menu
- Online ordering is available
- Keeps track of items left if I put in the quantity left
- Tracks all kinds of things such as discounts, comps, etc.
- System was fairly easy to set up
- Tech support is very good

Nachteile

- Online ordering will not let you track the number of items left. If I put on the POS I have 3 special left that won't reflect to my online ordering so I have to manually turn it off. This has been my biggest beef because I have limited items on some things and I can't sell them online because the system can't track how many are left.
- Credit Card money is slow to go in, we have not tried paying the extra $25 to make it go in quicker
- Very hard to track Credit card money vs credit card sales as they don't have a good balance sheet system. Sales from one day get combined, deposits get combined
- Ribbons for the kitchen printers are cheap but have to be changed constantly
- Tickets on big orders print very long, would be nice if you could set page breaks for ticket lengths.
- Online ordering - customers call all the time about not getting confirmation
- To add my own I-pad to the system is a extra monthly cost which is too high
- The system was not compatible with my gift cards so I had to buy all new cards and still manually tracking my old cards - They tried to help me with this but my old gift card company would not work with me.
- System has many other useful feature that I would like to use but they cost way too much for small business. If they would charge for the use of the software instead of charging for the program it might be more affordable. A store that has 50 employees vs a store with 10 employees have a lot different budgets.
-

Loc
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Streamline and solid POS employee facing screen

Bewertet am 18.10.2017

Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails...

Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.

Vorteile

I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.

Nachteile

More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Antwort von Mad Mobile

CAKE appreciates your thorough and thoughtful review, We're glad more than two years later you are still getting great value from CAKE Point of Sale. We keep innovating our products so that tips and payroll are a snap. We hear your needs about more robust remote management, and we'll send your thoughts to our product development team.

Ashley
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Super user friendly! Would definitely recommend to anyone looking for a POS system!

Bewertet am 2.4.2021

The rep that installed the system and trained us was helpful and informative. The system is easy...

The rep that installed the system and trained us was helpful and informative. The system is easy to use and customer service is excellent. We have had no issues with the system, but if there is something you don't know how to to do- call them and they will walk you through it. Hold times for customer service are short or non-existent. Also, they update the system frequently, so if there is a feature you would like to change or add just submit a suggestion to them. As I said before, they are extremely helpful and accommodating.

Vorteile

Extremely user friendly. Easy to change user permissions, access reports, and update menu from system, back office, and from any computer or mobile device even offsite. Reporting is clear and easy to use as well.

Nachteile

No major issues. Easy to access reports- could have added features to make it easier, such as the payroll hourly reporting feature- it would be better if it had an option to click the employee name to see all of the daily hours listed for each instead of having only the timesheets function to see the list. Also, on the item sales- listing the add-ons or upcharges for side options would be extremely helpful- could be a drop down similar to the categories. Otherwise, reporting is great and as easy to use as the rest of the system functions.

Steven
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Cake as a POS solution for restaurant or small business

Bewertet am 4.4.2022

Support was excellent the first year or so and during negotiation of renewing our contract but has...

Support was excellent the first year or so and during negotiation of renewing our contract but has completely fallen off since then. We have had a few issues in the last week and calling their emergency number just put us on hold for 10 minutes and then automatic disconnect more than 5 times. One of those times was when credit card processing was not working at all which was a huge impact to our business. I did eventually figure it out but a support person probably could have helped fix within a few minutes.

Vorteile

Company was very supportive helping onboarding and setting up. Pricing was reasonable for equipment (and discounts to start up). Setting up the system is a little complex but fairly intuitive.

Nachteile

There is no easy way to re-use different items where you can change a "master" which updates all of that item. Also, reporting is complex (or even non-existent) without very knowledgeable person to download to excel and spend hours manipulating. Cake does not allow third party payment integration (although was one of their selling points). Many features like inventory management, gift cards, etc all come with extra fees and some substantial. Porting to Quickbooks is too complex as well.

Giordano
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

owner of the Pos

Bewertet am 30.11.2020

was good but now we are behind

was good but now we are behind

Vorteile

we are very behind with the technology equipment and relationship with business and costumers daily base ...kiosk with self selfservise cash out

Nachteile

yes missing a lot of improved no try to update with the new technology and relationship with costumers daily base

In Betracht gezogene Alternativen

Toast POS

Warum CAKE POS gewählt wurde

they have everything that i need

Zuvor genutzte Software

Toast POS
Kyle
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Love CAKE!

Bewertet am 21.10.2020

Vorteile

My restaurant has been open for 4 years. We started with CAKE POS, and have no plans of switching anytime soon! Never had any issues with the hardware, still using the same touchscreen units. Software has been great, never crashes or loses data or info etc. Very user friendly, straightforward. I have personally programmed our menus and modifiers. We use order pads, just the same as base POS, no learning curve there. We added Guest Manager last year, that has been a great addition. CAKE is constantly updating the software, trying to make it better and more beneficial for their customers. Customer Service has always been Fantastic any and every time I have called with any questions, concerns or issues. I recently had a great experience with [SENSITIVE CONTENT HIDDEN]. Definitely recommend CAKE!

Nachteile

Honestly I can't really think of anything glaring. At times we were like "why can't we split a single food item between two guest." But customer service always offered a solution, even temporary, while developers were working on updates for small complaints like that from customers.

Bllye
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

VERY UNSATISFIED!!!

Bewertet am 2.12.2019

The grand opening for my restaurant was Nov. 23rd. I had over 300 people show up. 100 seated and...

The grand opening for my restaurant was Nov. 23rd. I had over 300 people show up. 100 seated and ready to eat. After taking a few order the system completely stopped sending orders to the bar and kitchen. A disaster!!! I was on the phone with tech support all night. They were not able to figure out the problem. I personally trained on POS and had my staff train. We were able to learn the system quickly and ran quite a few text runs before opening. We ended up having to hand write orders for the rest of the day and night. We were so behind and losing money (people walking our) that I simply closed the kitchen. I lost a lot of money that night. The very next day I called tech support again was lucky to reach someone to spent time figuring out the issue. Turns out both the kitchen and bar printer were given the same port number (not sure what that is), which caused conflict between the 2 printers which resulted in neither one printing. I called several times to speak to my account manager, [SENSITIVE CONTENT HIDDEN] on the 25th with absolutely no response. My rep from Sysco emailed and called her with no response also. I must say, my rep [SENSITIVE CONTENT HIDDEN] has been such a help throughout this whole process. She was also at my grand opening and say the potential income. Finally today, after several calls and emails I received a call from [SENSITIVE CONTENT HIDDEN] and she was no where near apologetic. Her exact words words were "it's your restaurant and your responsibility to make sure everything is working."

Vorteile

The system is easy to use and learn. That's it.

Nachteile

The system will malfunction at any moment.

Antwort von Mad Mobile

Hi Billye, thank you for leaving a review.

Again, we apologize that this was your experience during your grand opening, but we are glad that your Sysco Rep was with you every step of the way.

Thank you for accepting our one-time goodwill effort in trying to steer the ship in the right direction.

We are very glad that you are giving us a chance to continue our partnership.