AdvancedMD EHR Erfahrungen

AdvancedMD EHR
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468 Bewertungen
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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- Weiterempfehlungsquote 10.0 /10
Easy to enter demographics
Bewertet am 19.12.2018
Vorteile
It is very easy to enter demographics, has a fairly streamlined process from startcti finish.
Nachteile
Having to hit save every time you make a change to an account.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
New User for multiple clinics
Bewertet am 6.12.2023
We have installed this for a number of clinics in the last several months with more to come. After...
We have installed this for a number of clinics in the last several months with more to come. After the normal hurdles at the start we are starting to really fly and our clients are very happy.
Vorteile
Without question the people and support from the company. The software is very good as well but without the backend support is just another piece of softare.
Nachteile
A little confusing learning the AdvancedMD language. Differences in terminology was a short term stumbling block. Once that was cleared up all is great.
In Betracht gezogene Alternativen
EpicWarum AdvancedMD EHR gewählt wurde
Change in support of non therapy offices. Glad we made the switch regardless.Gründe für den Wechsel zu AdvancedMD EHR
We looked at a large number of products and AdvancedMD offered the best value that still allowed for customizations that our various clients needed.Antwort von AdvancedMD
Thank you so much for taking the time to leave the review.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 4.0 /10
Billed forever
Bewertet am 6.2.2024
Not designed for solo practitioner. Some of the med record design folks were inexperienced and rude
Not designed for solo practitioner. Some of the med record design folks were inexperienced and rude
Vorteile
Relatively easy to learn , integrated well with escripts/billing
Nachteile
6 months after retirement, they keep billing me after multiple calls. The files you must retain after coding are almost useless
Antwort von AdvancedMD
Thank you for taking the time to leave the review. I would love to help resolve the billing issue that you're having after retirement. My email is adam.dahl@advancedmd.com. Please reach out to me there so I can locate your account and help resolve the issue.
Adam
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Happy MD user
Bewertet am 7.11.2024
Excellent on sales side
I have a wonderful and pleasant trainer in [sensitive content hidden]
Excellent on sales side
I have a wonderful and pleasant trainer in [sensitive content hidden]
Vorteile
Easy of use where on laptop or mobile app.
Nachteile
The PM side is a bit complexed but manageable
Antwort von AdvancedMD
Thank you so much for taking the time to leave this review!
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Brian S. Review of Advanced MD
Bewertet am 12.11.2023
Vorteile
Ease of use. All in one scheduling and EHR.
Nachteile
Occasional tech glitches, but usually quickly resolved.
Antwort von AdvancedMD
Thank you so much for taking the time to leave the review.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Do NOT Use!!
Bewertet am 8.6.2023
The most horrific experience ever! Worst part is their contract has limits to their liability so...
The most horrific experience ever! Worst part is their contract has limits to their liability so even though their breach in contract resulted in over $630,000 in contractually adjusted charges for surgeries and another $300k in E/M collections, they only are responsible for paying $9k in both actual and punitive damages.
Vorteile
That we stopped using them and switched to Athena.
Nachteile
They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.
Gründe für den Wechsel zu AdvancedMD EHR
seemed like it would have better functionality for my specialty, but it didn’t- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Highly Customizable EHR
Bewertet am 17.1.2023
I really like the software and the providers I work with do too. It just takes time to ramp up.
I really like the software and the providers I work with do too. It just takes time to ramp up.
Vorteile
I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized.
Nachteile
Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing.
- Branche: Verbraucherdienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
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- Weiterempfehlungsquote 0.0 /10
Large practices; Do not waste your time
Bewertet am 7.2.2023
I wanted to enroll on electronic billing via practice fusion but the communication between the...
I wanted to enroll on electronic billing via practice fusion but the communication between the programs is not two way . PF does not push schedule into advance , you will need to manually do so.
Vorteile
This program is not design for a large practice . We were assigned a train person that had no knowledge and was learning the program herself . Our practice was out in the hands of someone that was not ready . After 5 months using the program we had to bill outside of it to get paid , still waiting on correct data transfer , most insurance carriers were advised to be added incorrectly setting out billing back to almost zero . I’m writing this review to prevent others from making the mistake of enrolling .
Nachteile
The program is not easy to use or setup . Clearing house takes too long to provide Information about a claim status . Expect to pay 5-6 months setting up the program or more .
In Betracht gezogene Alternativen
TebraWarum AdvancedMD EHR gewählt wurde
Electronic billingGründe für den Wechsel zu AdvancedMD EHR
They promised a swift change and a functional program . None of it was true .- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 0.0 /10
Awful experience, Please save your time, money, and stress for patient care!
Bewertet am 11.3.2022
Absolutely traumatic, exhausting, and awful!
Absolutely traumatic, exhausting, and awful!
Vorteile
The mobile app. That is about the only thing I liked.
Nachteile
complicated self made implementation and template, list, info creation. I thought I paid someone to do this, but I had to do it all. It took months.
So expensive. Server is slow, poor customer service, no one could help me get claims to payers and I didn't get paid for months causing a SEVERE financial burden on my family, and despite my complaints, they locked me out when I didn't pay them but I hadn't gotten $.01 in payment to be able to pay my personal bills let alone their bill!
Gründe für den Wechsel zu AdvancedMD EHR
The sales rep was great. He made it seem a cut above the rest during the demo and it seemed like it would work. And it might for a large practice with a huge team. But they have no business taking advantage of small business owners, charging that much to underdeliver and cause financial stress and hardship!- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best overall medical software
Bewertet am 24.1.2024
Overall this is heads and shoulders above other EHRs
Overall this is heads and shoulders above other EHRs
Vorteile
Charting is easy and templates are comprehensive
Nachteile
It would be great if it had a specific allergy component.
Antwort von AdvancedMD
Thank you so much for taking the time to leave this review.
Adam
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Medical Billing Platform
Bewertet am 15.11.2023
We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely...
We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch!
Vorteile
The platform features, functionality, and ease of use. Training and Customer Service is excellent!
Nachteile
There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD!
Antwort von AdvancedMD
Thank you very much for taking the time to leave this review.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Feature Packed
Bewertet am 6.12.2023
Extremely positive. The software can handle anything we throw at it.
Extremely positive. The software can handle anything we throw at it.
Vorteile
AdvancedMD is easy to use while having all the features needed to manage a practice. And the treatment templates are customizable.
Nachteile
Not much. There are so many options, sometimes we forget where to find the feature we need.
Antwort von AdvancedMD
Thank you for taking the time to leave this review.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 0.0 /10
AVOID AdvancedMD EHR
Bewertet am 25.10.2023
Very frustrating. Poor.
Very frustrating. Poor.
Vorteile
Not much. Poor construction poor integration.
Nachteile
Almost everything is cumbersome, poorly directed, poor on screen definitions and problem trouble shooting.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Stay Away
Bewertet am 2.5.2023
Awful and Awful.
Awful and Awful.
Vorteile
It is a good program, but zero support.
Nachteile
The billing company is totally absent! It has set us back months in establishing our nurse practitioner's practice. Please don't go there!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Very Displeased
Bewertet am 9.9.2022
Poor customer service, very limited features.
Poor customer service, very limited features.
Vorteile
Once you learn how to navigate the system it is fairly straight forward. Integrating billing features into the chart is fairly easy.
Nachteile
Where to start... Not only is AdvancedMD not intuitive, it is plagued with glitches and system failures. The Dashboard and rooming feature rarely works for most of the staff. The e-scribing is terrible. Chart notes are cumbersome and become huge without essential integrations. Auto population of information is elusive and only goes so far (eg. a chart summary does not auto-populate with a patient's BMI from that day. It doesn't matter how good you are at programming and customizing templates, a lot of necessary features are not available (you learn this after spending hours on the phone with customer support.)
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Over-engineered, Underwhelming
Bewertet am 24.1.2022
Our overall experience has been pretty terrible. Though there are very friendly staff on occasion...
Our overall experience has been pretty terrible. Though there are very friendly staff on occasion who try really hard to solve our issues, the training/implementation was criminally subpar and the bait and switch really set our practice back by about a year in terms of growth. We will never be able to get that time back, unfortunately, and are relieved to have moved forward with a company that has visited us onsite and is doing the legwork of tailoring their EHR to our needs.
Vorteile
More robust billing features than other EMRs; the ability to charge credit cards on file at the end of the day.
Nachteile
Pop ups; nothing is intuitive at all; horrific training/implementation experience; literally no discovery was completed and our demo key was an ObGyn clinic setup when we are a counseling/psychiatric practice; bait and switch with about 50% of the promised features costing a LOT extra if you actually want meaningful reports; reports that are included in regular subscription are absolutely useless; incredibly glitchy- our prescribers cannot e-prescribe on an almost-weekly basis and it requires one of them to cancel patients to make the call to AMD since only someone with prescribing abilities is able to talk to the support staff and show them what is happening; correcting wrong copays takes literally hours to do since AMD overcomplicates the process for updating this with an ERA. This system really requires that you have the infrastructure of about 10-20 admin support staff to manage all the features. It is not ideal for a behavioral health practice at all. We are walking away after just under 12 months and have switched to a new EHR that is a fraction of the price but designed for behavioral health. Our aging report quadrupled since being with AMD.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Like the PM/EHR (even with pop-up ads), avoid Billing Service.
Bewertet am 6.9.2016
Vorteile
There is more functionality built into the reporting side than we will ever use. We're a small practice (1 provider) and in terms of the software (PM and EHR), it exceeds our needs in functionality in almost every way. The user interface is a bit cumbersome (and now includes pop-up medication advertising, which is annoying...) in our setting (Family Practice), but not too complicated. The system up-time has been impressive. In the last year, I don't recall more than 2 brief interruptions, the longest of which was about 1/2 of a day and corrected by the next AM when we returned to work.
Nachteile
There are a couple of significant downsides to Advanced MD, particularly the Billing portion of our service. Keep these things in mind if you're a small practice looking for a comprehensive software package (PM/EHR/Billing): Advanced MD is expensive relative to other comprehensive packages out there. I called to ask for a reduction, and was told that they would like to raise the rate to 9% because our monthly net income was lower than the average. They didn't raise it, but it set us out to explore other vendors. Not one competitor has quoted us over 6% for the same services. And not every vendor has a monthly minimum. We also receive pop-up medication advertisements in our patient EHR. Advertisements in our patient charts for medications... I called tech support asking about the ads shortly after they started and was told, "We can't remove them, they're part of the software." ]It seems surprising to see ads pushed in the software. Aside from the price and pushed ads, the software works well. The billing service, not so much. We had been using Advanced MD for over 1 year before we were given a person to contact for issues related to our service. They gave us an Account Manager a little over a month ago. In general, if you can deal with the forced advertisements within an expensive software package, don't require assistance or guidance aside from internet videos, you will do well with Advanced MD software. The same can't be said for the billing service, but for most practices, I would imagine that is a separate issue and expense. We chose to bundle and it is evaluated as such. If you just stick to the PM/EHR, even at the price, I think it is a decent software package.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
STAY AWAY FROM ADVANCED MD
Bewertet am 23.4.2021
TERRIBLE. Just don't even look at this software. There are several other medical record systems...
TERRIBLE. Just don't even look at this software. There are several other medical record systems out there that work better and are far less expensive. I regret I didn't change over to one of them but it would have been an incredible hassle to do so, especially when you have very limited staff and set up is so time consuming.
Vorteile
That I'm retiring and don't have to deal with it anymore. I selected it becasue I'm visually impaired and for he most part it is easy to see. That's all i like about it. I wish I have chosen another system years ago.
Nachteile
Gouging for every add on. It could cost over $1,000 monthly with any bells and whistles added. Basic service was %730. i actually had a customner service rep hang up on me at 7PM. The have a few good people, and with the Javascript errors and other issues we've had they keep busy.. Long waits on the phone are the rule. They may take days to resolve an issue. No autosave or other means of recovering lost/ acicdentally deleted notes- and it isn't difficult to delete your work- and the customer ttraining is not that helpful. i have to design all my own templates. The sysrem, as I'm writibng this, is down for unknown reasons and of course, they're closed after 7PM central time. wE HAD lots OF PROBLEMS SCANNING IN labs, reports, etc. Every lab interface costs $40 a month. Telemed costs $130 a month. And, the gouges go on and on. i'm fed up and closing my office and they want $3,500 to download my data to disk. I'm a solo practitioner and don't have that much data to download. I'm hiring an IT guy to do it for a tiny fraction of their chartge.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
I would not recommend this system
Bewertet am 9.7.2021
I have had a horrible experience and was at the point of paying for Advancedmd , hiring a biller...
I have had a horrible experience and was at the point of paying for Advancedmd , hiring a biller and paying for a seondary system.
The sales pitch does not match with the product functionality, I felt misled.
Vorteile
I did like that we could customize the progress notes and patient forms
I like their integrated fax system
Nachteile
WE encountered problems with the RCM portion as they made numerous errors with our billing.
It takes 2-3 weeks for customer service to respond to your questions, even when entered in their ticketing system
The trainers are not users of the system and can not give functional workflow knowledge, they can only look up the issues and read from the manuals.
The billing department only enter information they do not assist with working claims , they will put the information in a worklist that the office or provider has to work.
The corporate office never responds to request to discuss your office account.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Mostly Good
Bewertet am 26.7.2017
AdvancedMD has done a superb job with their support team, I really can't say enough about their...
AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly.
Vorteile
I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.
Nachteile
I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Poor Customer Service Response Time After Purchase
Bewertet am 25.9.2020
Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing...
Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating!
Vorteile
The price was good, the functionality was acceptable.
Nachteile
The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.
In Betracht gezogene Alternativen
EpicGründe für den Wechsel zu AdvancedMD EHR
Price and speed of set up, at the time.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Pros and Cons for smaller clinics
Bewertet am 8.10.2019
Customer service was great! The system is certainly capable of handling larger institutions with...
Customer service was great! The system is certainly capable of handling larger institutions with many different offerings. The server issue was significant as it hurts business when you are in an appointment and cannot load the previous appointment.
Vorteile
Customer service is top notch! They answer, the respond, they are kind and easy to understand.
Prescribing Rx was simple.
Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.
Nachteile
Too bulky...if you are a small clinic, there are so many pieces of AdvancedMD that you never use and yet they cover your dashboard.
On the flip side of reporting, while they are attractive and easy to read, you have to pay for certain reporting features that are useful for daily functioning (or yearly review) in addition to what you pay monthly
COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying.
Lastly, the overload on their servers caused a great deal of delay in uploading pages and moving between PM and EHR
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Advanced MD Review
Bewertet am 9.8.2019
We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have...
We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system.
Vorteile
There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.
Nachteile
The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult.
I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company.
In Betracht gezogene Alternativen
IntergyWarum AdvancedMD EHR gewählt wurde
Needed to become MACRA compliant.Gründe für den Wechsel zu AdvancedMD EHR
Unknown.- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best software yet
Bewertet am 9.8.2019
Generally positive, I wish the support line was available in WEST COAST time zone till 5pm or...
Generally positive, I wish the support line was available in WEST COAST time zone till 5pm or later, when questions would arise during the 1st year of implementation, and they were closed when we needed the most support.
Vorteile
The billing is exceptional to track payments and aging report
Nachteile
the telemedicine integration and lack of customer support for the clients I had. The clients had struggles navigating the online tele video conferencing and AMD did not help the clients, thereby they couldn't help me to connect with clients and visits were delayed and transitioned in sheer frustration to phone calls which were not reimbursed by the insurance. I have since quit using the tele med option and have a new platform and all my clients are happy and I am billing insurance effectively.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Very Disappointed
Bewertet am 13.10.2018
They will promise the moon and stars leaving you staring up at a black sky! I suggest you look...
They will promise the moon and stars leaving you staring up at a black sky! I suggest you look elsewhere!
Vorteile
Instant eligibility checking, ability to access a patient’s medication history from insurance company with touch of a button, template customization is easy.
Nachteile
Too many different ways to do the same thing making it convoluted. Not at all user friendly or intuitive. Clunky. Hiccup after hiccup. Horrible mostly non existent tech support. Lots of errors and failed rx transmissions. Impossible to easily print a note or part of the chart! It doesn’t format to print without first creating what’s called a word merge template that coincides with each note template. Then you can create a document to print using this word merge option which pulls your note into a word doc. From there you need to edit spacing and copy and paste anything it failed to pull forward before you have a semi-professional note to print! Takes me at least an extra 20 minutes to do this! Ridiculous! Not to mention the price I was quoted and agreed to was half of what my average bill has been and they still, after 6 months have not been able to get billing set up with all my pay or sources!