AlayaCare Erfahrungen

The software is constantly improving and has many features that can help ease reporting, administration, and scheduling. Great date exploration tool to be able to build custom reports. Alayacare reps actively check in with clients to look for ways to improve and to maintain the relationship.

Some great features announced in production, but implementation can sometimes take longer than expected. Depending on the industry, certain workarounds are needed. The accounting side of this software is ok, but leave room for improvement.

ability to create custom reports and forms

Print of reports too small when printed.
Would like more staff compliance needs integrated.

To be able to schedule multi different programs, easy accessible to update client profiles

Billing and invoices. Unable to generate an invoice

It is user friendly and great to work with.

The one or two times the app froze and did not work.

Very user friendly and very easy to learn.

While it is very helpful to have descriptions when applying unavailability, it would be incredibly helpful to have this feature for availability. Family portal access is also quite buggy.

AlayaCare is a simple to use scheduling software. I love that my PSW's have access to their client list on their mobile devices.

Data Exploration 2.0 needs a user manual.

Online and live updates of schedules and user friendly, easy to train on.

That I cannot schedule multiple visits in a day on the scheduling platform.

Easy access to a shared chart by all Team Members

The Alayacare form ie Medical History form.
Inability to send Tasks to multiple employees
Facility Scheduling - employee and client sides are not responsive to each other - requires schedulers to do more work than they should have to

Data Explorer 2.0 reporting is easy to use and comprehensive. I like the dashboard display options.
The ability to add custom fields in some of the areas like demographics for both employees and clients, client contacts and service to name a few is great!
The means to report on those custom fields makes all the difference.
The capability to build custom forms help us with our customized workflows.

Reporting on Forms is very cumbersome and in many cases not possible.
It would be great to have Data Explorer updated to the studio version for more calculation options. Our staff use the field portal role for privacy reasons and are self scheduling. It would be nice if they had the ability to add the facility on the mobile app and be able to modify the facility on the web version.

Alaya care is a friendly user application.

Times that alaya making updates and changes to the platform can sometimes disrupt workflows.

I like that we can see our staff as well as our clients in one place and don't need to navigate multiple different websites.

Nothing off the top of my head I can think off.

Documenting with the app is going to be the best part for my nurses

Creating roles …very difficult to do on one’s own

I dont like it at all!! It never works! Messes up my paycheck . IMPOSSIBLE TO CHART , SCREEN FREEZES , GOES BLACK. You may can chart one word literally every 15 minutes, well on a good day. Im moving companies. This is a huge medical error waiting to happen. It puts in double medications, clocks you out all by itself. No prize here!

That my company was fooled into thinking the app would be useful.

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

Easy to use scheduling for billing and payroll. Easy to use queries and the AlayaCare University has a great depth of knowledge for beginner users. The customizable dashboard is great for monitoring daily vital business stats.

There are several manual functions that should have been built in at the ground level. For example stat holiday shifts need to be split if the shift goes over night; the system does not recognize even though we added the stat holiday schedule at the beginning. Shift reminders are "on the list" but not yet an active function with caregivers in the field with clients the reminder is a great way to ensure shifts are actively monitored. Mobile app usage can be a challenge for the field staff at times. The system seems to have had alot of production downtime as of late.

As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

Ease of use .... so user friendly. Walk Me is awesome feature.
All features needed for home care agencies as we move into the future.

Some issues with Skills and Qualification that were unable to resolve.