ExpensePoint Erfahrungen

So First benefit is that people don't have to carry around there receipts and lost them, and for us that the huge benefit.
Then I would say that on the long term it's gonna reduce the work of creating the report (waiting to see how the integration with our ERP works first!)

The system freezes up when you try to create a report. To work around this, I put my receipts in the receipt "Wallet". When I try to create an expense, it links the wrong receipt with my entry. I wish they wouldn't have rushed to bring this system to market. Maybe a competitor of theirs will take their idea and actually make a program that works...

Great experience, [SENSITIVE CONTENT HIDDEN] was very helpful and responsive in our training and implementation. Look forward to using the product for years to come.

It has been amazing. I wish all software companies worked with their customers the way [SENSITIVE CONTENT HIDDEN] has worked with us. She is fabulous.

So far the customer service has been impeccable. I like the customer service and training are available and included for the duration of the contract.

The implementation and set-up of the software was easy. The team at ExpensePoint knows the software well and made it very easy to set-up and start using. As we had questions, they are quick to answer.

Fantastic, people are very friendly and helpful, listen to what you need. Because this program was customized for me my job is faster and easier than ever. Time saver

Overall our experience with ExpensePoint was great. The implementation and training made everything simple for the administration team and the users. Any problem or question that I had was immediately handled.

Reduced paperwork and printing and improved efficiency throughout the company.

Expense Point takes the guess work out of expensing the many transactions that come through our company. We have almost 100 credit cards that are used on a regular basis. I am able to take care of all of this by myself with the help of the Expensepoint program. Theresa our account rep is very helpful and always courteous! Thank you!

I previously was using Concur Small Business until they decided to discontinue the service and had to look for an alternative. Expense Point is exactly what I was looking for. The account rep have been fantastic to work with. [SENSITIVE CONTENT] did a fantastic job getting my account setup and customized to my needs. Even after set-up, she followed up with me a few times to make sure everything was running smoothly. I of course had a few questions along the way, which she was able to answer quickly. Couldn’t have asked for better.

Great tool for processing expenses and running reports. Charges derived from corporate credit cards are placed in user's profile which assists in creating a more accurate expense report. Employees appreciate the ease of use.

Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program.
With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep.
Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly.
We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report.
ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated.
The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it's a solid program that does what we ask it to.

We moved from manual processes and happy to say we were successful in getting all departments involved quickly. Our process is faster and the data much more accurate.

Very positive experience. Our implementation specialist was always prompt to return calls or emails and took the time to make sure everyone understood the program. I am thankful to have ongoing support so that we are not left to fend for ourselves after we are up and running.

I can quickly and easily enter my monthly business expenses.

Overall, the experience has been great with ExpensePoint. The team took care of us during the integration by adapting to your unique circumstances. We really appreciate it!

time saver ,easier to pull out specific informations about employee's expenses , great customer service

We have used it primarily for Expense Reporting for our Retail environment. Currently more than 500 users are signed up and using it. It has helped us eliminate keeping and maintaining stacks of paper work. Easy to validate everything on their website which includes setting up hierarchies to managers and finally Accounting / Accounts Payables for final approval.

The set-up and implementation of the software was easy and smooth. Due to its easy functionality and features, our users don't have the hard time to get familiar with the software. And I have to thank Theresa who has been very helpful and quick to respond, even though we had a great time difference.