ClubWorx Erfahrungen

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Nothing No Customer Service they are based out of the country

They are based out of Australia and have no customer service available

Member/prospect management
Grading management
Automations - emails, processes
Finally has a member app! (has/had a mobile website which worked fine when I started out but as my club grew I found an app made more sense)
Australian based support who are generally very good
Responsive to product ideas/suggestions/feedback
CEO is very in touch with the product and customer feedback
Zapier integration

Reporting function is good but higher level analytics/insights is still a work in progress

Client scheduling thru the member portal has been seamless.

ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking.
The 4 week billing cycle has helped increase our annual income verses monthly billing
One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

- Easy to use interface
- Intuitive
- Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

- A few features which could be present such as integration with GoCardless, but they are working on this

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

the ease of use and helpful resources, definitely made it a great experience/

no access to users to update their own credit card info with the way its set up for my company

The support is fantastic. The staff have been very accommodating (and patient!) to any requests for additional features and explaining how best to navigate situations. The software itself has a great spread of features that automate and make day to day admin simpler and less time consuming

Some very minor features that would be good additions (more specifically for our individual business needs) but this isn’t even a con as the staff have been very receptive to suggestions and the software only continues to evolve and improve

Easy to use and can do the bar code check in once we get everything set up. This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more. We don't have so many students that I can't pull a report and send emails to those not coming every week so me sending 2-3 emails a week for a $100 savings works for me.

Sign in feature help us a lot to track overall attendance at our facility

I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list.

It's intuitive and simple. Integrates with Stripe and enables both the waivers and payments to be done in the one action.

No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

I like the ability to track a students progress to help improve student retention. The use of waivers has been handy in reducing paper forms and having to file them correctly. Also the Integration with Ezidebit has made receiving payments a lot easier for me. Being able to manage my gym from anywhere on my phone has been brilliant.

It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment.

Easy to use and a friendly experience. We are likely to recommend this product to friends in the industry.

The integration was easy and the ease of use is spot on. There's no real complaints from us.

Very easy to use and always works as I want it to. Also, it's forever improving and this is crucial.

Having to enter the roll manually all the time.

I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

The financial aspect of the program leaves a lot to be desired.

If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages. Very frustrating. I mentioned this prior to now and received a phone call from the service desk, the lady was lovely but really did not have any solutions.

Good around and easy to use once you know how

I am not great with technology would like some you tube videos but when you as for help it has always been helpful

What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat.

The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either. There are features that I'd like to see added, image on the member profile, a check-in system that works, but all in all it is fair.

You can set tasks and easy to understand the functions and how it was operated. Support Team attended to our concern almost immediately

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

I don't like how the reports are set up to use. I find it a bit confusing on how to make reports the way I want them, but i'm sure as I use them more I will get used to them.

user friendly experience
waivers signed online
integration with stripe (coming)

scheduling classes a bit manual
cannot copy across a standard week
waivers cannot be copied or duplicated - to be created from scratch for each one
cannot hide trainers and allocate their time behind the scenes

Easy to use and report capability. Clubworx reporting tool is amazing.

Not been able to let ezidebit collect the fees directly to our customers. I don't like the fact we have to absorb the fees and include into our club fees

very intuitive, very very easy to use, great support, can track everyone all at the same time with ease

can be confusing on how to set up the reports, a more seamless integration might make the software run easier

Support. Ease of use.

Haven't found any yet after 6 weeks of use.