Marsello Erfahrungen

no lagging in the application, simplified by being able to edit the history of previous processors.

How you have to scan the card to redeem then re scan to add points

That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction. This tends to hold back the other customers in the queue. During busy times, I do NOT ask customers to scan their Goody card. Infant I actually hope they don't scan their card and hold back other customers.

All in one, multi location, easy for customer

Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply

Quick easy use. saves multiple rewards cards.

our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

It's easy to use and you dont need to keep the card handy

It's not used in many places so more accessibility would be beneficial

the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

It's easy to use and helps to retain the customer database.

Would be more efficient if connect to till.

I like that once it is set up there really isn't anything else that I have to do. the customer representative even called and did all my set up for me. the hardest part is thinking about what I want my rewards to be but she even helped me with that. Any questions have always been answered within a day.

I havent come across anything I dont like yet..maybe and editing function when i make a mistake with peoples email addresses

The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.

I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Only complaint would be if i buy multiple coffees, I only get credit or points for one visit

Reviews like this one
Really, what is going to change

Easy to use. Great way to reward your customers and get a customer database

Sometimes the hardware has issues. Charge doesn't work properly and screen flicks

easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.

New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

Still having issues with our receipts printing. However they say that they are underway in fixing this :)

Easy to use. Customers can log into the app to track their points and update any information. This is good as it takes a workload off the company.
Customer service is outstanding, our rep is superb to deal with.

We seemed to have a lot of issues with the automatic birthday vouchers being sent out. This also came down to customers unsubscribing.

Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration

The fact that we can't provide a seamless loyalty/coupon experience online and offline is a problem, and creates additional administrative load for our team

Just open the app and scan your bar code and it's all done.

I have a key tag in my wallet as well in case I leave my phone in the car.

It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.

Remembering to turn phone over to scan the bar code after using phone to tap and go.

The simplicity and assistance if required, we have only been using the product since the 01 Mach and already feel like we know it.

We haven't experienced anything we don't like, I'm sure if we did need help that we would be looked after well as all our experiences so far have been well looked after.

Being in the first few weeks of the free trial, I am loving the ease of setting up automations and the loyalty programs.

Syncing my software has been a problem for me.

Very easy to use, clients and staff find it simple and efficient.

Nothing everything fine. Software works well and we have no issues

I'm still in the setup process, but so far it does everything I want it to do.

I haven't come across anything I don't like so far.

Easy to read and access easy to use and read

Nothing it all seems fine to me l don't see anything wrong with this soft ware