Employment Hero Erfahrungen

Versatility - you can use it for data storage, compliance, values base rewards, tender bidding, etc
Useful across many internal functions of a business.

would like more customisation areas - however, I am aware this is available more so at higher levels and may change over time in the development of the software.

One place to store everything HR, keeps everything quick for onboarding and saves time and resources

Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything.

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Ease of use and speed in which onboarding can be completed all in one place

Sometimes slow response to issues that require assistance

Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date.

The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult.

It is so easy to understand and use therefore easy to teach how to use

KeyPay rosters and cost centres don’t talk talk to certifications

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

I liked the tracking of compliance documents.

Most of all, not being able to talk to a human. You cannot pick up the phone, which is extremely frustrating.

In love how easy it is to use and customise to our needs. The customer support is also amazing!

I would like an easy way to get a list of employee start dates and date of birth and be able to quickly get a list of employee teams. This may be available in the premium options, but not the one we are using.

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Simple interface
Easy to train clients
Fairly easy setup
Even the free version is excellent
The ability to send electronic employment contracts is fantastic

Fiddly to create templates
Sometimes 'buggy' when trying to add or remove employees
Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.

I feel like the learning module can be enhanced. It is not easy to use and can be optimised.

Heaps of ease of life features that make normally time-consuming HR admin tasks really simple.

Sometimes support questions via the email can go unanswered and you have to pay extra to have a phone line.

The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone.

The paperless onboarding/contract signing is fantastic!

To upload and edit HR documents requires mark up and emailing to the support team.

Onboarding doesnt force the staff member to fill out all relevant personal data fields.

Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

How the system manages compliance certtifications and sends automatic tasks involved with the certifications management. In our industry maintaining compliance is vital and this system has allowed us to meet all legislative and service contract requirements easily.

No much there has been some changes and they could have better pop ups for those.