Fieldmagic Erfahrungen

As a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use.

It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple.

The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with.

Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.

Like many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort.

The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.

Loads of features to enhance your business and customer service experience.

Need more time to get the most out of it.

The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.

Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.

It's an excellent asset for our field service team to improve Field Service Operations with it's great features. The software provides a user-friendly interface that allows us to assign and track jobs with ease. The drag-and-drop feature of this tool simplifies the process of assigning technicians to specific tasks.

Sometimes Real-time communication features gives late notifications but that doesn't harm your work.

It's an exceptional tool that has truly transformed the way we manage our field service tasks. Fieldmagic offers an all-in-one solution that help us to manage efficient scheduling and dispatching, mobile accessibility, robust asset and inventory management, seamless integration capabilities, and outstanding customer support.

The Software is perfect solution of Field Service Management, I didn't face any issue till now.

The Software is very easy to use and offers great UI. It also offers many features which allows you to make your tasks quick and effortless.

Honestly, I haven't any issue with the tool as I used this software for Maintenance Management Purpose.

Fieldmagic is a perfect field & maintenance management software designed to streamline and automate the workflow of service-based businesses. it offers great features to provides an end-to-end solution like job scheduling, dispatching, invoicing, and reporting.

The Software is quite expensive but also it provides powerful features to automate your business operations.

Ease of tracking jobs, app is user friendly. The team at Fieldmagic are always ready to help

The scheduler on the PC doesn’t always reflect the field app which can at times not make a boys day flow as good as was thought

Love the ability to track clients assets.
Scheduling the days tasks are very easy

As a user of the APP it would be good to go back into jobs and amend details , also to be able to manually enter time spent on jobs