AroFlo Erfahrungen

Monthly subscription model.
Customer Service Support & Training
Ability to customise.
The simple reports module, you don't need to be a SQL report writer to get great data simply.

Aroflo is ideally suited to "service" style work with lots of small jobs. Whilst there have been some great improvements, it is still not the best solution for major projects that may span many months.

We had been using Aroflo for 3 years now and had been helpful in everything, it's easy and user friendly, really keeps us in track with all the jobs, scheduling, invoicing etc.

So far, everything's good. Customer support as well has always been quick to help which is great!

Because we run such a diverse business model, AroFlo could cover all areas of our business. If AroFlo didn't cater to an area of our business specifically, It was very easy to learn to manipulate the program so that it covered that specific area

Forms & Checklists
These were quite difficult & time consuming to set up, to the point we have stopped using this feature

Before using AROFLO, we had an inventory and accounting management system that caused communication issues across departments. There were different applications and programs used by each department, which led to confusion. However, our discovery of Aroflo and subsequent transition to the new system have been transformative. We found that Aroflo was the perfect solution for our needs after researching and testing various job management systems. Although transitioning to a new system was initially daunting, the Aroflo team provided exceptional support throughout the process. Jen, our trainer and support contact, was an invaluable resource who ensured that the transition was seamless and successful. We received support from the entire Aroflo team, who were always willing to answer our questions, even if it meant repeating themselves. We adapted Aroflo to every department's workflow and processes, and the results have been outstanding. We are now experiencing greater efficiency and connectedness across the entire company. The benefits of the transition are now evident, and we are delighted with the results.

Our experience with Aroflo has been mostly positive. It was straightforward to integrate with Xero, and any minor issues we encountered were quickly resolved by their team, who were always willing to accommodate our needs. Overall, we have found Aroflo to be a reliable and user-friendly solution for our business needs.

How easy it is to use. Easy to search, navigate and upload documents to share with everyone in the company

It could do with extra features that would make life easier.

Good for following through from quotes to tasks to invoices.

Difficult to learn and overcomplicated. There are too many fields we dont use and you cannot hide or turn them off. Each update increases how many actions are required to finish a task or invoice. Aroflo is becoming over engineered and we find it now takes longer to complete tasks than before.

- easy to complete job from initial intake to invoicing and billing

- hard to format layouts and custom forms

Ease of use, looks great. Customer service is responsive and helpful.

More task customization options would be great.

Our company has previously implemented three different databases and why didn't we know about Aroflo sooner. The training videos were a great learning tool and the set up support was wonderful. Aroflo has certainly given us the scope and provided easy access to the data we require for the operation of our business. Aroflo also has enabled us to integrate the financial data into our MYOB accounting software which other data bases did not provide.

That emails are saved within the notes rather than a separate tab for emails relating to the tasks. For our bigger projects Aroflo doesn't provide cost reports.

Ease of use and the general layout of the System.

Running reports is complex in nature and can be hard sometimes

Practical calendar and invoicing system combined.

It can be hard to get used to there is alot to it. But some things you think it would have and be easy aren't there.

One stop shop to manage the whole of a project including quoting, scheduling, job costing, asset management and scope change.

Not easy to use the first time. Not intuitive especially with the forms/risk assessment section. The RTL upload of forms only allows 5 MB which is not enough. Document management could be improved if it worked like a cloud based system where multiple users could edit/update documents automatically like Microsoft OneDrive. Xero integration not always 100% reliable.

Working alongside Aroflo to customise it for our business. The support is great! Makes scheduling and tracking of jobs easy.

We currently don't use all the features Aroflo offers.

The concept is good, it would be great if Aroflo could smoothly achieve all the functions offered and the software wasn't so problematic and onerous to use.

Everything about the delivery
Sales and support teams claims about Aroflos capabilities are questionable and less than forthright
High implementation costs and resource requirements for set up
Doesn't fully integrate with Xero, Aroflo are aware of this however still haven't highlighted this on their website
No refunds if Aroflo doesn't meet your requirements, Aroflo will say this is due to high training costs
No option to trial Aroflo, in hindsight this should ring alarm bells

Ease of use to track project progress. As a manager I can check on the team's progress.

Invoicing isn't straightforward and the integration with Xero isn't as clean as it should be. The invoices take a while to get done.

When the invoices go into Xero they change the format and we can't use our auto reminder feature to send out a new invoice as it doesn't match the format of the original. Very time consuming.

Financial reporting isn't great and we have a terrible time doing WIP.

Job Mgmt
Quoting
Invoicing
Purchasing
Being able to search jobs, POs, Invoices, Client Details and a whole lot more very quickly

Less and less due to the improvements made over the 5 years I have been using it.

Easy to collaborate and upload project information to share with other staff. Easy to track who has made changes to documents/email records.

Email integration is shaky and doesn't always send/receive. Recommended/requested improvements or reported errors are not often attended to.

System is easy to use, customisable and flexible

Nothing really, has all the features we required

Online chat support is great with limited to no wait time. Software is customisable to suit all different work types for our business. Practicality is great with automatic import of supplier invoices and work orders.

Emails get bounced/blocked with the notification address and there is no alert sent to us in a timely manner and occasional never. Aroflo can run slow at times, separate to our internet speed. Some report filter functions are not flexible enough.