Databox Erfahrungen

I work as the Director of Marketing Strategy at DD, which is an inbound marketing agency that services nonprofits and higher education institutions. We're a HubSpot certified partner agency and we were looking to Databox to help us make our client reports quicker, more interactive, and more robust. Databox's clean user-interface makes it really easy to notice trends...it also updates in almost real-time (if not real-time) which is helpful. The customizable dashboards are helpful as well...and there's no doubt that this tool is affordable to agencies like DD who need to report on a wide variety of metrics for 20+ accounts.

While there are definitely some pros to Databox, there are also some key features that they are missing. For example, you can't customize date ranges for reports. You have to choose from a weekly, monthly, quarterly, or yearly basis...but you can't choose "Feb. 3 2017 - Feb. 23 2018" for example. This makes reporting very challenging if, for example, you start an inbound engagement with a client during the middle of the year and want to report on 6 month efforts and 12 month efforts that don't align perfectly with the Jan - Dec calendar year. Additionally, while the user-interface is clean, it's almost TOO white...our clients have found it really difficult to discern between traffic sources and points in time.

All of this is to say, I'm highly skeptical of reporting tools that don't let you customize the date and time of your reports...While Databox looks like 2018, it functions like 2010. We have cancelled our services as of now, but I have written emails and social posts to their product team and have encouraged them to "fix" the product and then come sell it to me again...

Databox is highly customizable, allowing for white-labeling, custom reporting, and and offers a wide selection of native datasources that you can sync with out-of-the box.

Unfortunately, their customer service can be a bit slow to respond to requests.

Also, for more manual reports that utilize lots of texts and screenshots, there isn't much customization available to format text and images. This can make for reports that don't look great.

Databox reporting tool makes your life easy as it has a simple drag and drop interface to generate reports. It also has option to use predefined templates that make it easy for you to create reports from scratch. Databox tool links with multiple datasource and also allows you to create custom formulas and metrics to be used in the reporting.

There is a lag in the data numbers to get updated. There should be an option to set up the refresh interval manually as per the convenience.

- Provide good user experience
- Customisation options
- Clean UI

- Lack of documentation

Other than this all is still worked perfectly for me.

It is one of the best products I have come across in the last 5 years I have been working in this industry. It is much efficient and easy to use for all. I recommend to all looking towards KPI tracking.

None so far. I´m impressed with the ease of this tool and my team also loves it. I highly recommend it.

I like how clean the interface is and how easy it is to connect multiple data sources to make sense in a dashboard.

The only thing I didn't like is that it wasn't unlimited and completely free.

it is a very appreciated software in the analysis, the exploration of the data. it also allows to share its work

Difficulty to manage dates in visualizations

Amazingly powerful and rock solid up time.

It does take a tech savvy designer to set up.

I used the software for two years and I liked the idea of the software, creating dashboards for easy review. If they had only worked.

I never logged on without reconnecting one or all of my sites. Never. I was told the software was being upgraded, user error, weather (really) but it never was resolved. After two years of hoping it would be what I needed, it never was and I left.

Also, as a warning, leaving is draconian. If you don't click the one hidden link to delete account, you will be charged and they will not provide a refund.

Easy to setup. They have a great iPhone app so can review all data on my phone. Every morning I receive an email on our business performance which is really helpful.

So far I'm happy with the tool, no things I don't like.

simple, easy to use and it integrates into slack which makes it easy to give automated reports to our clients

no real cons, but it would be great if the custom equations were on the basic plan. Seems like something everyone should have access to especially given how much i'm paying. Something as simple as Cost Per Purchase is not available on the TikTok dashboard when it is clearly available on TikTok

Mobile-first, native and great experience, TV dashboard

More data connectors for engineering teams (Jira, Trello...)

I have used g-analytics for a long time but now with databox it is shoing some interesting manners. I love the idea of taking all the analytics visuals under one roof. It shows all my fb, website and youtube analytics under one roof. I i can now see what is happening with all under one dashboard. But i was lost in the beginneing when trying to use it. It nees some time to learn and get used to it.

Facebook updats a lot faster or not able to see live update. Maybe needed fix.

This web base Software Is amazing! For small users it is free and very powerful. To be able to have everything connected Under one dashboard makes everything so much easier & nicer.

No cons at all. it is Perfect & Superfast!

The integrations with Adwords, Analytics, Hubspot is great and easy to setup. The standard templates cover pretty much everything you need and they are easy to display on a screen.

The lack of integration with Zendesk is weird as what I could see is there used to be one.
The package choice are strange it would be nice if Plus included more data sources as Plus and Basic both have 10 then the next jump up is 50 which is annoying when you have 12 datasources.

The customization options for each dashboard

Data sources keep disconnecting at times.