innRoad Erfahrungen

Although it is frustrating, I like that Inn Road allows one step to be completed at a time and you cannot proceed unless everything is done correctly. Working in a fast pace environment with hospitality a lot of things can be forgotten or overlooked because we multi-task upon multi-tasking. I've done so myself plenty of times, but the program is built to allow things to be done correctly the first time by having all the proper areas filled out. This way it limits the time one could waste backtracking to find a mistake made towards the beginning of the process or even at the beginning of the month.

The thing that I least like about Inn Road is that users can delete/void items that were done on a previous day and it can alter number totals for the MTD. The rule of thumb is to never change anything in the past!! Always do everything in real time and the date coincide with the date that the correction is being made; It is very important. To explain, an associate deleted the first night room charge on a guest that was staying 15 days total. What should have been done was to add a room charge adjustment that coincided with the actual date and type in the date it was correcting in the comment area. What was done was they deleted the posting and added a posting for a discounted percentage, but they changed the date for the posting to be for the first day. I hope this makes sense in text because it was confusing to locate where the issue was at first.

After looking at several other systems, including a couple of the ones aimed at large, chain hotels, innRoad seemed to be the best designed for the small, single location business. We are very new to this business, so anything that could clearly improve our operations and sales is a bonus. A few things we do that are somewhat unique require creating workarounds that aren't as precise as would be ideal, but the customization available is great. Customer support and training has been really good, as well, leaving me in no doubt that the vendor actually does care about their customers. Even on a holiday, you can get live help on the phone quickly. The channel management features got us quickly online with major OTAs so we could get loads more exposure than traditional advertising would for the same cost. Already we are up 73% in sales over the same time period in the previous year! Of course, your mileage may vary. The pricing is also very competitive. I would not say it is the lowest I found, but based on every point I compared among systems, the system returns good value for the cost.

We have a vacation rental component to the way we do business that doesn't really fit the traditional inn model. This software is clearly aimed those businesses that hew closely to the inn model. I agree that their focus is entirely appropriate, but managing the kind of group bookings we do is a little harder than it would be using a system designed for vacation rentals. That said, vacation rental-based systems are far more limited in their overall scope. My only other nit to pick is that a few of the functions scattered throughout the system don't always respond reliably, but this may be more a function of the system being web-based, rather than run from a local server.

I found the software for my small bed-and-breakfast easy to use, and color-coded in a way that makes sense to me. I got a lot of assistance in the set up when I started with the software two years ago, and have found that they have continue to add features with great little videos on how to use those features, and truly wonderful customer support.

Like all software programs, this one can be a little rigid, or not exactly intuitive. But, when I called customer service, they either can explain it to me and help me out, or, at times they've actually gotten back to the software engineers to change how the program works in the real world!

The employees of Inn Road are very professional. They are also courteous and helpful whenever I have problems. I have had the software for three years and have not regretted purchasing it since I began using it. It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.

There is nothing that I do not like about the program. Once customer support did not save their work and caused us a lot of extra work. This was over the solar eclipse of 2017. I had five night minimum stay and the customer support agent did not save his work so 20 cabin nights rented for one night stays versus four five night stays, but that is the only incident in three years of my working with Inn Road.

I found the system to be user friendly, affordable and full of potential from day one. That fact that we were able to go live with the system in a blink of an eye due to the system being cloud based with no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly.
Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow.

I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made.

The software is easy to use. I don't have to worry about making booking mistakes. It's also very easy to alter reservations and to see availability and rates of occupancy.

The hotel was not computerized at all when I became the manager 3 years ago. After I was here 5 months a person called from innRoad and convinced us to give innRoad a try. I am of the generation that is not very computer literate and innRoad helped me implement the system and offered training sessions to our whole staff to learn how to use computers and the innRoad system. I'm not sure another software company would have done that.

I wish I understood how to delete obsolete rates. My available rates screen is too cluttered. If I were to ask, I know someone from InnRoad would walk me through how to fix that.

Innroads unique value proposition is its ability to consolidate many faucets of management into one easy to navigate interface. As a result, Innroads has not only saved me time in managing my hotel, but also boosted my hotel's occupancy dramatically! In combining its convenience with its fantastic customer support system, Innroads has been extremely effective in resolving booking errors and accommodating customers. After becoming acquainted with the platform, the user interface is easy to navigate and to extract information for all employees, allowing staff to focus on customer satisfaction.

Periodically, Innroads freezes and becomes non-responsive, which creates awkward situations when customers are present.

Support staff seem to know everything about the system, and there is so much this system can do. It really can handle all of your booking needs, but there is a lot to learn.There are videos and instructions on the help site, but it's nice to have real people to walk you thru the steps when you aren't computer savvy.

The overseas team is very kind, but not completely knowledgeable about the product. They know the basics, and can certainly help, but the weekday crew is much more knowledgeable if you are really confused about something.

InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively. I am able to analyze my business through their reports and analytic features.

At present, I do not have any complaints about the software.

The feature I most appreciate is the ability to capture all guest related information.

There are two features I least appreciate
1) The inability to utilize the software in my local currency (Jamaican Dollars)
2) That payment information is not stored and we have to follow up with guests for payment.

As a resort manager using Innroad reservation systems for more than four years. I can say this.. Since we started using our beloved Innroads system, my life has been a lot less stressful and a lot more enjoyable. Innroad has taken our bookings, billings and customer satisfaction to another level. No more overbooking, paper work free and booking on line. Freeing up more than 1/2 the phone calls. This means, we are spending more time with customers in front of you.. We all know how important that is for your social media and reviews. A lot more smiles and laughter around the office now days..

Not being able to thank them personally. They give that 100% everytime. Everyone at Innroads has just the right touch to close a conversation with a smile. Thank You all!

We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings.

The session management is very poor. Requires re-logging in multiple times a day because the session has expired.

The selection of the right reservation system for our business was critical. We were new to the Bed & Breakfast industry and purchasing a property that did not have an existing system. We reviewed many systems and found innRoad to be the perfect partner. The feature that set innRoad apart for us was the seamless integration with third party booking companies (e.g., booking.com, expedia, et al). We had heard too many tales from other innkeepers of over-booking situations they encountered due to the fact that their systems did not. We also find that the innRoad platform marries well to our property branding.

We have not come across anything that we do not like about this product. We are eagerly awaiting an app to be available, however. It would be so great to have access to our reservation system when we are off-property.