--- description: Ausführliche Erfahrungsberichte zu Freshchat mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Freshchat mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.de/software/106095/freshchat Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.getapp.de/software/106095/freshchat?page=2) > Freshdesk Messaging (ehemals Freshchat) ist eine moderne Messaging-Software für die Kundenbetreuung, die entwickelt wurde, um mit Kunden auf sämtlichen Kanälen (Website, App oder soziale Medien) zu kommunizieren. > > Bewertung: **4.1/5** von 126 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 126 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 1.799,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - AI Copilot - API - Abfragevorschläge - Absichtserkennung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Aufgabenmanagement - Augmented Analytics - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Chatbot - Code-Free Development - Customer Communication - Dashboard ## Integrationen (17 insgesamt) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Kundenengagement Software](https://www.getapp.de/directory/650/customer-engagement/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3440 reviews) 3. [Slack](https://www.getapp.de/software/91563/slack) — 4.7/5 (24118 reviews) 4. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1724 reviews) 5. [Tidio](https://www.getapp.de/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Low code no code budget friendly chatbot platform" — 4.0/5 > **Abhishek** | *23. Dezember 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Adding another language translation, i can simply add it by downloading the Excel sheet of chat tree. \& It works perfectly \& simple UI of the platform. > > **Nachteile**: Condition management for the chats is not that great. Like AND, OR conditions. In the same panel you can't have multiple conditions. > > It is overall good for development of simple chatbots like fact sheet chatbot. ----- ### "Great for front end customer service" — 4.0/5 > **Rameez** | *12. Juni 2019* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes. > > **Nachteile**: The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute. > > I love Freshcaht\! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing . ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *26. Oktober 2020* | Einzelhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Nachteile**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Best Omnichannel Chat Platform for Businesses" — 5.0/5 > **Phaneendra Kumar** | *31. Dezember 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,, easily integrate with whatsapp, best-in-class chatbots > > **Nachteile**: Options to send SMS through Twilio which is costly for India where lot of cheap options are available. Option to add custom SMS Gateway would have been nice. > > Too good, I am still with them for one of my clients because they liked it very well. The UI does all the magic, it looks really fresh. ----- ### "Excellent tool to provide superior customer experience" — 5.0/5 > **Sushant** | *11. September 2022* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team. > > **Nachteile**: I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats. > > Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat \& Freshdesk to manage live chat and tickets. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.getapp.de/software/106095/freshchat?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/106095/freshchat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten