Cloud ERP Erfahrungen

Without a doubt the best feature of this software is the attention we got from the actual employees of the company, including some actual source code enhancements, that would never have happened at a big software company. We new that we needed to move from QuickBooks and could not afford some of the bigger players in the market, so we took a leap of faith based on what we saw as potential from BizAutomation. As with all software implementation - our move was not without some pain, but we truly appreciate the willingness of the company to take the time to listen to our needs and make improvements and modifications based on our business practice. We believe that Biz is the right system to provide the organization, information and access of information we need for our company to continue to grow

The company is small and does not offer 24/7 customer support - but that said, they are very accessible and willing to do what is necessary even in "off-hours"

The user interface is nice and modern, coupled with a customizable dashboard. Strong accounting, solid inventory control, great E-commerce and decent CRM. This solution hits the sweet spot for SMBs. Either they are outgrowing their current Quickbooks integrated with multiple other software solutions to get something similar to an ERP or those businesses have a ERP and that ERP is way too much for where they are at. The price is really high, and have more functions and features than they need.

BizAutomation is perfect for those that are caught in between!

It is a young software and has not matured yet, so in time these "least" comments will be addressed in the near future.

If you have any proprietary software or other platforms that will be integrated, chances are it has not been done. Expect customization (not nearly as costly as you think). Reporting is not their strong suit and have been told they are working on an upgrade. Not for businesses that have subsidiaries, although that too is being added.

This CRM is ok for a small organization where you want to keep things in one plate and manage everything with one platform. As there are majority of requirements available in one place, integration became easy.
With this a small company can manage Majority of tasks related to Accounting, Sales, Inventory management etc. as well as can view reports.

Kind of a old fashioned interface for which sometimes it feels complicated. Also based on now a days different software, it could be more clean as most of softwares are.

I looked at and demoed several other systems from larger, maybe more well known software companies. Although BizAutomation may be a smaller software company in comparison of size, they certainly were every bit as capable in delivering the same features based on the demos they gave us. I was very impressed in terms of what they could provide us vs the larger software vendors. I’m sure those companies offer some features that BizAutomation, but BizAutomation offered features that the competition couldn't. BizAutomation met every need we asked of it for a significantly smaller cost, and the customer service is second to none. Very impressed with their product and their service!

I don’t really have anything negative to say. If I were being nitpicky, I might would say that we had some performance slowness one day for a few hours, but those were resolved quickly and we never had another instance of that. I asked and was told that this is something they monitor and when hardware gets saturated they upgrade which makes sense.

This software is so complete; it's super easy to use and understand as well as encapsulates all aspects of our business. I use for sales and client communication as well as for administrative and accounting details. We were able to customize it to our specific needs. The email from the client profile is a dream to track emailed info. So many great aspects to it.

Getting used to the pop-ups. Multiple fields for same thing.

It is a totally integrated business system where you do not have to worry about integrating different software packages and dealing with multiple support organizations on issues that come up. The access to knowledgeable support is superb.

During the implementation it was challenging to take all our data (1700 different items) and convert it all to fit into the BizAutomation format. Once we got that right the rest was pretty straightforward.

The software is clean, easy to read, and the navigation is self-explanatory. The features and modules are not complicated and do the job. The customer service is great. If something needs to be fixed or changed, someone is there to help.

A mobile app would be great. Sometimes the program is slow for a few minutes but is back to normal shortly after.

Completeness, ease of use

Any software can be nit picked I guess. There's always room for improvement.

The Biz team worked hard to understand the different needs of our international company with multiple warehouse locations. We were able to integrate a stock transfer program that was not part of the software initially that works great for us and our customers.

When we found there was something missing or something that we felt could be improved for our particular business we brought it up with the Biz Team. They worked with us to come up with solutions.

Don't have to string together a bunch of apps anymore

Documentation could be better

The ability to track from lead to sale is invaluable to my sales team. The way that Biz manages RELATIONSHIPS is really clever and extremely useful to our business model.

hard to find something I don't like. There weren't many video tutorials for awhile, but they've improved that a lot. There are multiple ways to get to the same place, so there's a little bit of confusion there in the beginning but that's shortlived.

I love how complete BizAutomation is. We were able to consolidate many other systems that were costing a lot of money into a single system.

Had to rely on support and there wasn't too much video but that's changed. Overall I was surprised how reasonably easy the implementation was.

Its very efficient but has a lot of glitches at times

I really do not have a comment at this time

The configurator hand down. Our product line and ordering procedure are extremely complex and BizAutomations configurator is capable of configuring the 21 trillion different combinations.

A lack of documentation, installation manuals, or training material.