--- description: Ausführliche Erfahrungsberichte zu ChangeGear mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche ChangeGear mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChangeGear Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [ChangeGear](/software/106161/changegear-itsm) # ChangeGear Canonical: https://www.getapp.de/software/106161/changegear-itsm Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/106161/changegear-itsm?page=2) > ChangeGear Service Desk ist eine Cloud-basierte ITSM-Plattform, mit der Unternehmen IT-Services verwalten, Anfragen lösen und das Routing von Tickets vereinfachen können. > > Bewertung: **4.0/5** von 51 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 51 Nutzerbewertungen | | Bedienkomfort | 3.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceAide - **Region**: San Jose, USA - **Gegründet**: 2016 ## Gewerblicher Kontext - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Brasilien, Kanada, Vereinigte Staaten ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Felder - Anpassbare Formulare - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement - Auswirkungs-Mangement - Automatische Geräteerkennung - Automatisiertes Routing - Bedarfsmanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Beschaffungsmanagement - Beziehungs-Mapping ## Integrationen (5 insgesamt) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) ## Ähnliche Kategorien - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [IT-Service-Software](https://www.getapp.de/directory/1049/it-service/software) - [Change-Management-Software](https://www.getapp.de/directory/971/change-management/software) - [Configuration Management Database (CMDB)](https://www.getapp.de/directory/1141/cmdb/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Alternativen 1. [Iru](https://www.getapp.de/software/130527/kandji) — 4.9/5 (477 reviews) 2. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.de/software/103857/manageengine-desktop-central) — 4.6/5 (1497 reviews) 4. [JIRA Service Management](https://www.getapp.de/software/91811/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.getapp.de/software/90863/sysaid) — 4.5/5 (511 reviews) ## Nutzerbewertungen ### "Easy to manage a manipulate" — 5.0/5 > **Brandon** | *29. März 2019* | Versorgungsunternehmen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I can configure everything in the change management system from the GUI to the backend workflows. Change gear is by far one of the most stable out of the box experiences i have come across. > > **Nachteile**: The reporting could be a little more detailed out of the box to make compliance easier to manage. although Sunview provided us with a SSRS plugin to give us the details we need to meet our compliance requirements. > > We came from a paper change process before but change gear allowed us to move to digital approvals with an audit trail and a centralized place to store evidence for every change that takes place. Overall, from approval to completion the time it takes is nothing like it was before. We get results instantly. ----- ### "ChangeGear Product Review" — 4.0/5 > **Jonathan** | *26. April 2019* | Versorgungsunternehmen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Great, easy to use tool that provides customization capabilities to fit almost any business need. > > **Nachteile**: Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes. > > We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future. ----- ### "Change Gear" — 3.0/5 > **Safi** | *6. Februar 2019* | Finanzdienstleistungen | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: ITIL format... that has came handy for us. Service Request to problem Solving to RFC part is nice. Customization is nice as well. > > **Nachteile**: Learning curve.. It requires dedication and set up. Probably better to have the vendor set it up for you. Also software is latent so difficult to use in a high speed work environment. > > I think software can be used effectively if configured in its full capacity. The customization is nice but requires a dedicated person which e do not have the resources for. I like the features but did not have time to learn how to make the best use of it. ----- ### "ChangeGear - Great Product Delivered by a Great Company" — 5.0/5 > **Ben** | *10. Oktober 2016* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration > > **Nachteile**: Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact) > > My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back. ----- ### "We would have insisted on initial vendor set-up, with one-on-one training for application management" — 5.0/5 > **Pam** | *16. Januar 2018* | Hochschulbildung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We enjoy the application flexibility to make changes that suit our business needs and processes and not being held to limitations due to functionality. > > **Nachteile**: What we like least about the software is the need for customization's that would require Professional Services. If resources are out there, they should probably be made available to the customers to follow and implement on their own. It would be nice to include better reporting capabilities and functionality. > > Customer email notification and trending to forecast needs and change business processes. It also tracks what customers need more help with which has resulted in projecting future expectations. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/106161/changegear-itsm?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/106161/changegear-itsm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten